What 462 owners told NHTSA about the 2019 Ford F-350 Crew

My rearview camera is showing a distorted image and then goes blank while in reverse creating a safety issue while backing up. The camera is doing everything listed in the following recall campaigns: 20C19/22V252 20C19/24V188 20C19/20V575 but Ford says my truck does not qualify for the recall because my VIN is not listed in the recall.

NHTSA ODI 11727398

The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera failed to display a rearview image. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

NHTSA ODI 11673738

The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera failed to display a rearview image. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

NHTSA ODI 11673739

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. Recently, the contact stated that a blank image would appear on the screen while the vehicle was in reverse(R). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 31,000. VIN tool confirms parts not available.

NHTSA ODI 11526990

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11524373

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11523183

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11521721

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11521116

THE 360 CAMERA SYSTEM ON THE 2019 f350 IS BLURRY AND VERY DIFFICULT TO SEE OBJECTS WHEN BACKING-UP. THIS IS AN ONGING PROBLEM AND THE FORD DEALER IN DEVINE TEXAS TRIED TO FIX IT ONE YEAR AGO. THERE IS AN ACTIVE RECALL (FORD 22S51) BUT THE HARDWARE IS NOT AVALIBLE YET. FORD NEEDS TO BE PUSHED TO GET THIS RESOLVED ASAP AS IT IS A SAFETY ISSUE.

NHTSA ODI 11518645

Safety Recall Notice 22S51 / NHTSA Recall 22V644 We were notified on September 2022 of this recall after noticing our rear camera was defective. As of April 23, 2023, the manufacturer has failed to remedy this safety recall. Ford is saying the remedy (rear view camera parts) are not available. I am asking that the NHTSA engage with Ford to expedite resolution of this recall.

NHTSA ODI 11518554

The contact owns a 2019 Ford F-350. The contact stated that on various occasions, the rearview camera displayed a blurry image. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 28,000. VIN tool confirms parts not available.

NHTSA ODI 11518360

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11515184

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11514563

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11514436

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera was foggy and failed to display a clear image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

NHTSA ODI 11512966

2019 FORD F-350. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE TO SAFETY RECALL.

NHTSA ODI 11511540

The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera was displaying a cloudy image. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that various local dealers were contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and was unable to confirm when parts would become available. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

NHTSA ODI 11507675

The contact owns a 2019 Ford F-250. The contact stated that while starting the vehicle, the center console control screen was blank. The rear-view camera, radio, and other electrical features and functions became inoperable. The vehicle was taken to the local dealer where it was diagnosed that the accessory interface module (AIM) needed to be replaced. The contact restarted the vehicle, but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 55,300.

NHTSA ODI 11501657

The contact owns a 2019 Ford F-350. The contact stated that while her husband was reversing out of the driveway, the rearview back-up camera display was inoperable causing a visibility hazard for the driver who inadvertently drove into the mailbox. During the failure, the mailbox and the rear tailgate of the vehicle were damaged. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 70,000.

NHTSA ODI 11487994

Ford is aware of an oil separator issue causing failure and sludge build up and has not issued any recalls or information for the consumer. Also, the back up monitoring fails in cold weather due to condensation build up in the lights.

NHTSA ODI 11446928