Jun 16, 2025Electrical system
The contact owns a 2018 Ford F-250. The contact stated that when the vehicle was started, the instrument cluster failed to function as intended. The contact stated the instrument cluster failed to activate. The vehicle was taken to the dealer, where it was diagnosed with a failed central processing unit. The contact was informed that the central processing unit needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
NHTSA ODI 11667107
Oct 31, 2023Transmission & drivetrainElectrical systemEngine
Leaving stop sign turning right onto cross street. Touched accelerator pedal and truck lurched forward under what seemed to be full throttle. (Unintended Acceleration) Jammed on the brake pedal stopping vehicle. Engine still revs still high and rear tire started to squeal/spin on pavement. Grabbed shifter and threw into park then immediately grabbed key and turned vehicle off. Upon restart normal operation resumed. No mats in area of accelerator pedal. No ODBC error codes. Did not have foot on both pedals. Scheduled to go to dealer for investigation.
NHTSA ODI 11552900
Feb 18, 2022Electrical systemSeatsFire
This particular truck has heated front seats. While I was driving today 2/18/2022 at about 2:35pm the passenger heated seat was on and the seat caught on fire. The seat was empty and nothing was on the seat. I looked over and there were flames coming from the seat. A hole about a quarter in size was burned in my seat.
NHTSA ODI 11452828
Apr 1, 2021Electrical system
UPON STARTING THE ENGINE, NO DASH DISPLAYS CAME ON. I LEFT THE ENGINE RUNNING AND OPENED THE HOOD TO LOOK FOR WIRING ISSUES, FOUND NO DAMAGE. WENT BACK TO DRIVERS SEAT AND DASH LIGHTS WERE ALL ON ALONG WITH A "SERVICE REQUIRED" WARNING LIGHT. SHORTLY AFTER, THE WARNING LIGHT WENT OFF AND THE TRUCK APPEARS NORMAL.
NHTSA ODI 11405952
Apr 20, 2020Electrical systemFire
THE AC LINE FITTING OVERHEATED CAUSING IT TO EXPLODE AND ARC WHICH IN TURN MELTED THE PRIMARY WIRING HARNESS FOR THE ENGINE. THIS ALSO RESULTED IN THE WIRE CATCHING FIRE AND CAUSING BURN DAMAGE TO THE FIREWALL. THE VEHICLE WAS GOING THROUGH A CAR WASH WHEN THE INCIDENT OCCURRED. I HAVE BEEN TOLD BY MY MECHANIC THAT THE WATER FROM THE CAR WASH PREVENTED FURTHER FIRE DAMAGE.
NHTSA ODI 11321731
Jan 27, 2020Electrical system
IN A FORD SOFTWARE UPDATE LATE IN 2019 THE PROFILE OF HOW THE IN CAR SYNC SYSTEM OPERATES WITH AN ANDROID PHONE HARD WIRED INTO THE SYNC SYSTEM USB PORT. WHEN THE PHONE AND THE SYNC SYSTEM ARE PAIRED SYNC USES THE GPS, PHONE AND OTHER APPS SO THEY CAN BE CONTROLLED BY THE SYNC SYSTEM WITH SIMPLE ICONS. BEFORE THE UPDATE MENTIONED THE SYSTEM WAS SEAMLESS. SINCE THE UPDATE WHEN THE RADIO IS TURNED OFF THE PHONE DISCONNECTS FOR THE SYNC SYSTEM. THIS REQUIRES A DRIVER TO RESELECT ANDROID AUTO ON THE SYNC SCREEN. ANY DRIVER WOULD NEED TO TAKE THEIR EYES OFF THE ROAD TO RECONNECT AND REGAIN THE TURN BY TURN MAP FOR EXAMPLE. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP 3 TIMES. THIS LAST TIME WAS TODAY AND THE TECH CONFIRMED THIS IS NOW A NORMAL OPERATION. I BELIEVE THIS ISSUE COULD LEAD TO A DISTRACTION AND POSSIBLE ACCIDENT IN A VERY LARGE AND VERY HEAVY VEHICLE.
NHTSA ODI 11302377
Jan 3, 2020Electrical system
2018 F250 WITH SNOWPLOW PREP PACKAGE. LOSE OF POWER DURING PLOWING. DIMMING OF DASH LIGHTS, AND VOLTAGE ERRORS ON SALTER. THE WORST PART IS THAT THE TRUCK HAS LOST COMPLETE POWER TWICE! STALLING WHILE DRIVING IN PARKING LOTS LOSE OF STEERING, AND BREAKS!!! THE DEALERSHIP, AND FORD THEMSELVES ARE AWARE OF THE PROBLEM, BUT NO ACTIONS HAVE BEEN MADE. GOING ON 2 YEARS. OTHER TRUCKS HAVE BEEN BROUGHT TO THE DEALERSHIP WITH THE SAME ISSUES. FORD IS JUST GIVING US THE RUN AROUND!!!!!! THIS IS NO SMALL ISSUE AND THE DEALERSHIP AGREES.
NHTSA ODI 11296861
May 14, 2019Transmission & drivetrainElectrical systemFuel system
ON 4/19/19 I MISFUELED MY DIESEL VEHICLE. I STOPPED THE PROCESS IMMEDIATELY AND CALLED FORD FROM THE FILLING STATION. THE FORD SERVICE CENTER SAID THAT I SHOULD AVOID TURNING THE ENGINE ON, OR EVEN PLACING THE ENGINE IN ACCESSORY MODE BECAUSE IT WOULD ENGAGE THE FUEL PUMP AND FLOOD THE SYSTEM WITH GASOLINE. WHEN THE TOW TRUCK ARRIVED, IT BECAME CLEAR THAT I COULD NOT PUT THE VEHICLE IN NEUTRAL TO BE WINCHED ONTO THE FLATBED TOW TRUCK WITHOUT TURNING ON THE ACCESSORY MODE. I CALLED FORD FOR AN ALTERNATIVE. FORD RECOMMENDED THAT I DISCONNECT A CABLE BENEATH THE TRUCK THAT WOULD DISENGAGE THE TRANSMISSION AND ALLOW THE TRUCK TO MOVE. BECAUSE I COULD NOT FIGURE OUT HOW TO DO THIS, I HAD TO TURN ON THE ACCESSORY TO GET THE TRUCK OUT OF PARK FOR TOWING. THIS CAUSED ABOUT $12,000 IN DAMAGE TO THE FUEL SYSTEM. MORE TO THE POINT OF THIS COMPLAINT, I LATER DISCOVERED THAT THIS PROCEDURE IS NOT IN THE MANUAL FOR MY TRUCK. FURTHER, THE PROCEDURE THAT IS IN THE MANUAL WAS NOT MENTIONED. IT IS POSSIBLE THAT THE FORD MANUAL CONTAINS A PROCEDURE THAT DOES NOT APPLY TO THE TRUCK. IT IS ALSO POSSIBLE THAT FORD IS RECOMMENDING A PROCEDURE THAT IS INHERENTLY MORE DANGEROUS THAN THE PROCEDURE IN THE MANUAL.
NHTSA ODI 11207564
Feb 10, 2019SteeringTransmission & drivetrainElectrical system
BETWEEN 60 TO 75 MPH WHEN HITTING CERTAIN BUMPS THE STEERING STARTS VIOLENTLY SHAKING AND WILL NOT STOP TILL SLOW DOWN TO ABOUT 25 MPH. THIS STARTED AT AROUND 24K AND HAS HAPPENED 10+ TIMES. ALSO AT 37K SYNC 3 RADIO NO LONGER WILL COME ON AND WIRING ISSUES CANNOT GET TRAILER BRAKING TO CONNECT TO THE TRUCK. LIGHTS WORK FINE BUT ALWAYS SHOWS TRAILER DISCONNECTED SO BRAKING DOESN'T WORK. YOU CAN ALSO START THE TRUCK IN NEUTRAL AND PUT IT IN ANY GEAR WITHOUT HAVING YOUR FOOT ON THE BRAKE.
NHTSA ODI 11176103