What 397 owners told NHTSA about the 2018 Ford F-250 Supercab

The contact owns a 2018 Ford F-250 SD. The contact stated that while reversing, the rearview camera image was blank. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

NHTSA ODI 11665370

The contact owns a 2018 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was started, the rear-view camera was blurry. The contact stated that while attempting to park the vehicle the rear-view image was blurry. There was no warning light illuminated. The manufacturer was made aware of the issue. The failure mileage was approximately 72,000. Parts distribution disconnect.

NHTSA ODI 11597323

See attached document for complaint

NHTSA ODI 11577506

The contact owns a 2018 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted while reversing. There was no warning light illuminated. The vehicle was taken to the dealer, where it was determined that the failure was related the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11557293

The contact owns a 2018 Ford F-250. The contact stated that the rear-view camera became inoperable. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11532908

The contact owns a 2018 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11526762

The contact owns a 2018 Ford F-250. The contact stated that while the vehicle is in reverse, the rearview camera continuously displayed a white blur, obscuring the camera view. The contact received notification of NHTSA Campaign Number: 19V808000 (Exterior Lighting) and 22V644000 (Back Over Prevention) however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable. Part distribution disconnect.

NHTSA ODI 11519144

The contact owns a 2018 Ford F-250. The contact received a recall notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer nor the manufacturer was made aware of the issue. The contact stated that the camera lens became cloudy. VIN tool confirms parts not available. Parts distribution disconnect.

NHTSA ODI 11515263

The contact owns a 2018 Ford F-250. The contact stated that the rearview camera was displaying a blurred image. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced; however, the part for the repair was not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000. VIN tool confirms parts not available.

NHTSA ODI 11503963

The backup camera on my f250 is not clear and not visible I have been in many close calls of hitting objects because of this. Been trying to get issue fixed for months, Ford dealerships say they do not have parts but I can go online and have the ability to order parts.

NHTSA ODI 11499062