What 397 owners told NHTSA about the 2018 Ford F-250 Supercab

Our 2108, Ford F-250, Lariat model with extended cab, the sunroof brackets (plastic) broke and the sunroof can not be opened or closed, and became loose. The brackets that hold the glass in place are made of plastic and they deteriorated to the point where they would no longer hold the glass in place. This is possibly a safety concern as the glass may detach from the roof and cause injury in the cab, or possibly fly off and impact oncoming vehicles or vehicles behind the F250. These brackets should not be made of plastic due to the very large glass sunroofs weight. This is a known problem as indicated by many others on youtube.com, and other online website postings. Our F250 was taken into our local Ford dealership service department and upon inspection the tech indicated that both sides of the plastic arm brackets were broken and the window was non-operable. As per technicians official vehicle report it required replacement of FL3Z 1651070 E :GUIDE. Cost was $945.47 to replace plastic brackets which will more than likely break again after minimal strain due to the heavy weight of the glass sunroof.

NHTSA ODI 11619181

The driver's side rear door locks freeze, and once the door is opened it will not stay closed/latched. I have a video of the door not latching shut, and bouncing back open when attempting to close it. This is the same issue as outlined in Customer Satisfaction Program 18N03; however, the dealer and Ford Corporate advised my VIN is not included on the recall for this issue. When the door lock is frozen and the door will not shut, the automatic running board on the driver's side will not close and the light on the bottom of the driver's mirror and inside the vehicle stays on. If you hold the door shut with your hand or put a ratchet strap on it to hold it in place, the running board closes and the lights go off. This is unsafe for passengers of the rear of the vehicle as the door will not latch when frozen. This issue has been witnessed by the local dealership, but they tell me the VIN is not on the recall list for this issue. Attached pictures show the door closed but running board out and mirror side light on, holding door shut and running board in and side light off, and door ajar when trying to close it and it not latching.

NHTSA ODI 11499122

The contact owns a 2018 Ford F-250. The contact stated while driving at various speeds, the liftgate inadvertently unlocked causing the contents in the bed of the truck to spill out onto the roadway. The contact stated there was no warning light illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 20,000.

NHTSA ODI 11427905

WATER LEAKING TO THE INTERIOR THROUGH PASSENGER SIDE A PILLAR.

NHTSA ODI 11416070

TAILGATE CONTINUES TO UNLATCH ON ITS OWN WHILE IN MOTION. WAS SUPPOSED TO BE FIXED DURING A RECALL.

NHTSA ODI 11406616

MY TRUCK TAILGATE IS OPENING WITHOUT CAUSE. IT HAPPENED 3 TIMES BEFORE A RECALL WAS SUPPOSEDLY COMPLETED IN JANUARY AND HAS HAPPENED 3 TIMES SINCE. TWICE WHEN PULLING A TRAILER JUST AFTER STARTING TO BACKUP. THAT LAST WAS WHEN MY CAR PLAY MALFUNCTIONED WITH THE APPLE PHONE. DURING TROUBLESHOOTING WORK THE TAILGATE OPENED WHILE SITTING IN MY DRIVEWAY. I HAVE DAMAGE TO THEN GATE CAUSED BY A TRAILER STRIKE ON 1 OPENING AND THE DEALERSHIP IS NOT HELPFUL AND HAS NOT TAKEN THIS SERIOUSLY. THIS WILL HAPPEN AGAIN..

NHTSA ODI 11349252

WHILE DRIVING DOWN THE ROAD THE DRIVERS DOOR OPENED UP UNEXPECTEDLY WHILE ENTERING AN INTERSTATE HIGHWAY. THE OUTSIDE TEMPERATURE WAS 89 DEGREES F.

NHTSA ODI 11342125

FROZEN DOOR LATCH ISSUES, DOOR WILL OPEN BUT NOT CLOSE AFTER SITTING OUTSIDE ALL NIGHT IN THE FREEZING COLD WEATHER. 1/3 - TOOK VEHICLE IN FOR FROZEN DOOR LATCHES AND DEALER DID FORD'S RECOMMENDED FIX. 1/8 - ISSUE HAPPENED AGAIN TOLD TO BRING IT IN A FEW DAYS LATER 1/17 - ISSUE HAPPENED AGAIN. OPENED A CASE WITH FORD. THIS IS A SERIOUS SAFETY ISSUE AND IT IS A VERY WIDE SPREAD PROBLEM WITH THESE TRUCKS. THIS NEEDS TO BE TAKEN CARE OF FOR GOOD ASAP.

NHTSA ODI 11300034

LAST WINTER I HAD ISSUES WITH THE FROZEN DOOR LOCKS. MY DOORS WOULD OPEN BUT NOT CLOSE AND A FEW TIMES THEY WOULD NOT OPEN. THIS WINTER IT HAS HAPPENED SEVERAL TIMES AND JUST RECENTLY THE DRIVERS SIDE DOOR HAS COME OPEN AS WAS DRIVING DOWN THE ROAD. THERE WERE NO NOTIFICATIONS ON THE DASH CLUSTER OR INTERIOR LIGHTS ON THAT WOULD INDICATE THAT A DOOR WAS OPEN. JUST THIS PAST WEEK I RECEIVED A RECALL NOTICE IN THE MAIL. I TOOK THE TRUCK IN TO THE DEALERSHIP ON NOV 13, 2019 AND PICKED UP THE TRUCK ON THE SAME DAY. I DROVE FROM THE DEALERSHIP STRAIGHT HOME JUST UNDER 2 MILES AND I OPEN MY DOOR AND IT WOULD NOT CLOSE AND LATCH. I TOOK IT DIRECTLY BACK AND NOW I SEEING THAT THERE ARE NO OPEN RECALLS ON MY TRUCK.

NHTSA ODI 11280536

THE TAILGATE IS COMING DOWN WHILE DRIVING ALL BY ITS SELF. IT HAS ALREADY BEEN CRUSHED BY A TRAILER THAT WAS BEING PULLED AND FORD WILL NOT COVER THE COST OF THE REPLACEMENT

NHTSA ODI 11231066

WHILE PUTTING MY F250 IN GEAR (DRIVE), THE TRUCK TAILGATE WAS AUTOMATICALLY OPENED, WHICH THEN CRUNCHED INTO MY GOOSE NECK TRAILER WHEN MAKING A RIGHT HAND TURN. THE TAIL GATE HAS OPENED 3 TIME, WITHOUT USER INTERVENTION, IN THE FIRST 6 WEEKS I'VE OWNED THE VEHICLE.

NHTSA ODI 11208637

2018 FORD F-250 WAS PARKED WITH ENGINE OFF WHEN FIRE STARTED UNDER THE INTERIOR CABIN. FIRE SPREAD THROUGH-OUT THE VEHICLE AND COMPLETELY ENGULFED THE TRUCK WITHIN MINUTES. COMPLETE BURN

NHTSA ODI 11192226

TRUCK HAD 12,000 MILES ON IT AND I HAD IT FOR 9 MONTHS, GOT A MUSTY SMELL COMING FROM SOMEWHERE COULDN'T FIGURE IT OUT BROUGHT IT TO THE DEALER 2 TIMES, THEY SAID IT HAD NO WATER LEAK, SO I DIDN'T MY OWN TEST I NOTICED THE BACK CARPET WET, RIPPED THE BACKSEAT OUT AND NOTICED WATER POURING IN FROM THE LOUVERS IN THE BACKSIDE OF THE CAB, DEALER HAD TO RAKE BED OFF AND REPLACE BOTH LOUVERS

NHTSA ODI 11191099

3 TIMES MY TAILGATE HAS OPENED SPONTANEOUSLY. TWICE WHILE DRIVING IN RAIN ON A HIGHWAY, AND ONCE WHILE DRIVING IN SNOW IN TOWN. I HAVE BEEN UNABLE TO REPLICATE THE PROBLEM MYSELF. IT SEEMS TO BE RANDOM. I HAVE 6000 MILES ON THE VEHICLE NOW.

NHTSA ODI 11152849

TRUCK HAS AUTO TAILGATE RELEASE. TRUCK WAS STATIONARY. THE TAILGATE HAS DROPPED / RELEASED TWICE BY ITSELF. TAILGATE RELEASED AND DROPPED WHILE TRUCK WAS NOT IN PARK. ONE TIME THIS OCCURED WHEN I RELEASED THE PARKING BRAKE. WHEN THIS HAPPENS I NEED TO EXIT AND CLOSE THE TAILGATE. CONCERNED THAT WHEN THIS HAPPENS CARGO COULD DROP OUT ONTO THE ROAD AND CAUSE AN ACCIDENT AND OR CARGO COULD BE STOLEN FROM THE TRUCK BED.

NHTSA ODI 11118654