What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

REAR TAILGATE OPENS BY ITSELF. UNKNOWN WHEN IT OCCURS AS I HAVE A CAMPER SHELL WHICH PREVENTS THE TAILGATE FROM COMPLETELY OPENING. THIS HAS OCCURRED 40-50 TIMES RANDOMLY SINCE PURCHASING THE TRUCK NEW IN AUGUST 2017. NOTIFIED THE DEALER OF ISSUE AND FORD TSB-2196 BUT WAS INFORMED THAT BECAUSE MY VEHICLE WAS PRODUCED AFTER JUNE 2017, IT DOES NOT APPLY TO MY PROBLEM. UNLESS THEY CAN DUPLICATE THE ISSUE, THEY WILL NOT ADDRESS THE ISSUE. NO DAMAGE HAS OCCURRED BECAUSE OF THE CAMPER SHELL PREVENTING TAILGATE FROM DROPPING.

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FOR NO REASON THE TAILGATE WILL OPEN ON IT'S OWN. EITHER DRIVING OR PARKED. TAILGATE HAS COME DOWN A NUMBER OF TIMES. AT HIGHWAY SPEEDS AND IN A PARKING LOT.

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ELECTRONICALLY LATCHED TAILGATE OPENING BY ITSELF WHILE DRIVING. ESPECIALLY WORRYING WHEN TOWING 5TH WHEEL TRAILER AS IMPACT WITH TRAILER CAN OCCUR. LOCAL DEALER INSPECTED AND SAID, "UNABLE TO DUPLICATE. UNABLE TO REPAIR." HAS OCCURRED MULTIPLE TIMES.

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WELL DRIVING TAILGATE OPENS ON ITS OWN CAUSING DAMAGE TO TAILGATE TRAILER .WAS IN FOR REPAIRS BUT IS STILL OPENING NOT SAFE DON'T WANT LAW SUIT FOR STUFF THAT FALLS OUT. LOST RATCHET STRAPS & 2 POWER DRILLS BATTERIES & CHARGER NO LIGHT OR BUZZER LETTING DRIVER KNOW THAT TAILGATE HAS OPENED THERE IS ONE FOR HOOD THINK I WOULD NOTICE MY HOOD. SCARED TO DRIVE ALSO TOO COSTLY & DANGEROUS TO DRIVERS BEHIND ME.

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TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 65 MPH, THE ELECTRIC TAILGATE SLOWLY OPENED ON ITS OWN WITHOUT WARNING. AS A RESULT, OBJECTS IN THE CARGO BED SPILLED ONTO THE HIGHWAY. THE SAME FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO KEN GARFF AMERICAN FORK FORD (597 E 1000 S, AMERICAN FORK, UTAH 84003) SEVERAL TIMES AND THEY REPLACED THE WIRE HARNESS AND THE LATCHES. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TT

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FORD F350 UNCONTROLLABLE STEERING OSCILLATION BEGINNING AROUND 12/3/18 @ APPROXIMATELY 20,000 MILES ON TRUCK I BEGAN EXPERIENCING VIBRATIONS IN STEERING. REACHED OUT TO DEALER FROM WHERE VEHICLE WAS PURCHASED NEW 1 YEAR EARLIER. REPORTED ISSUES AND WAS INFORMED ITS A KNOWN ISSUE BUT COULD NOT BE SEEN TILL JANUARY 15,2019. ON 12/16/18 WHILE MERGING LANES ON HIGHWAY(APPROX.60 MPH) STEERING WHEEL BEGAN SHAKING UNCONTROLLABLY CAUSING VEHICLE TO SWERVE LANE TO LANE. CONTROL WAS ABLE TO BE REGAINED ONLY AFTER SLOWING TO MINIMAL SPEED(ASSUMING 20 MPH OR SO). INCIDENT CAUSED ALL IMMEDIATE TRAFFIC TO STOP. VEHICLE WAS DRIVEN INTO BREAKDOWN LANE . UPON EXITING VEHICLE ,A WITNESS TO INCIDENT ALSO PULLED OVER . AS A OWNER OF A 17 F250 HE INFORMED ME OF WHAT IS CALLED DEATHWOBBLE WHICH HE HAD EXPERIENCED IN PRIOR MONTHS. WITH INFORMATION A SECOND DEALERSHIP WAS CONTACTED ,WITH THERE RESPONSE BEING THEY ARE AWARE OF POSSIBLE CAUSES BUT COULD TAKE IT IMMEDIATELY. VEHICLE WAS DELIVERED ON 12/20/18. DIAGNOSED WITH A TSB 18-2268/06-22214. REPAIRS WILL BE MADE, HOWEVER PARTS ARE BACK ORDERED TILL 1/29/19. TRUCK WAS DEEMED UNSAFE BY DEALER AN WAS RECOMMENDED NOT TO DRIVE. AS OF 1/5/19 FORD CUSTOMER MANAGER HAS BEEN BROUGHT INTO CASE ,WHOM ALSO STATED THEY WERE AWARE OF POSSIBLE CAUSES OF INCIDENT YET REASSURED ME SHE WOULD BE ABLE TO EXPIATE PARTS.THIS APPEARS TO BE A KNOWN PROBLEM ON COMMERCIAL WEIGHTED VEHICLES WITH THE ABILITY TO LEAD TO CATASTROPHIC DAMAGES TO UNKNOWING OWNERS AN GENERAL PUBLIC.

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I'M APRIL OF 2018 THE ELECTRIC TAILGATE ON MY 2017 FORD F-350 STARTED OPENING ON ITS OWN ANYTIME AND ANYWHERE. IT DID NOT MATTER IF THE TRUCK WAS IN PARK OR IN GEAR BUT DID NOT OPEN AT SPEEDS ABOVE 10 MPH OR SO. AFTER GOING TO THE FORD DEALERSHIP IN ELKHART IN. I WAS TOLD THERE WAS NOTHING THAT COULD BE DONE BECAUSE IF THEY UNHOOKED THE WIRING L COULD NOT OPEN THE TAILGATE. I PULL A 5TH WHEEL TRAILER WITH THE TRUCK SO THIS WAS NOT AN OPTION IF L WANTED A TAILGATE. I TRIED TO WATCH THE BEST L COULD BEFORE TAKING OFF TO MAKE SURE THE TAILGATE WAS CLOSED WHEN L WOULD MOVE THE TRUCK. I DID NOT NOTICE THAT IT HAD COME DOWN AGAIN AND MADE A TURN WITH THE TRAILER HOOKED TO THE TRUCK. NEEDLESS TO SAY THE TAILGATE WAS CRUSHED BEYOND USE AND BROKE A TWILIGHT LENS AT THE SAME TIME. AGAIN L WENT TO THE FORD DEALERSHIP IN ELKHART IN AND WAS TOLD THEY HAD NO REPORTS OF PROBLEMS AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THE TAILGATE HAS NOT BEEN REPLACED DO TO THE FACT L AM SURE THERE IS STILL AN IS SURE.

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TWO ISSUES.: 1) I HAD A HARD TIME KEEPING THE TIRES INFLATED TO THE CORRECT LEVELS. AFTER FOUR OR FIVE TRIPS BACK TO THE DEALERSHIP, THIS ISSUE MAY BE CORRECTED. IT WAS SO BAD I HAD TO PURCHASE A PUMP TO MAKE SURE I COULD PUMP THE TIRES UP WHEN I WAS AWAY FROM HOME -- RVING. THE DEALERSHIP WOULD HAVE TO HAVE KNOWN ABOUT THE ISSUE WHEN THEY SOLD ME THE VEHICLE. THE TRUCK COULD LOSE 30 POUNDS OF TIRE PRESSURE OVER A TWO WEEK PERIOD. I PURCHASED THE TRUCK IN MARCH 2018. 2) ON FOUR OR FIVE OCCASIONS THE TAILGATE HAS FALLEN OPEN. ONCE IT DID IT WHILE I WAS TOWING A TRAILER. ON THE OTHER OCCASIONS IT HAS FALLEN OPEN WITHOUT US KNOWING IT. TODAY, MY WIFE USED THE TRUCK. SHE GOT HOME AND PARKED THE TRUCK IN THE DRIVEWAY. WHEN SHE WENT OUT TO CHECK THE MAIL, SHE FOUND THE TAIL GATE OPEN. WE RECENTLY COMPLAINED TO FOX FORD, THE DEALERSHIP THAT SOLD US THE TRUCK. WHEN MY WIFE TOOK THE TRUCK IN FOR AN OIL CHANGE, SHE COMPLAINED ABOUT THE TAILGATE ISSUE. THEY CLAIMED THEY "TIGHTENED IT" ACCORDING TO MY WIFE. WELL, THE PROBLEM HAS NOT BEEN SOLVED. I WILL COMPLAIN AGAIN TO THEM TOMORROW.

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TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 60 MPH OVER A POTHOLE, THE ENTIRE FRONT END OF THE VEHICLE SHOOK UNCONTROLLABLY. THE CONTACT DEPRESSED THE BRAKE PEDAL SLOWLY AND THE FRONT END SLOWLY BEGAN TO STOP SHAKING. THE CONTACT TOOK THE VEHICLE TO MOODY MOTORS FORD (251 SPRUCE AVE, NIOBRARA, NE 68760, (402) 857-3711) WHERE THE STEERING SHOCK STABILIZER WAS REPLACED, BUT THE FRONT END OF THE VEHICLE CONTINUED TO SHAKE. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 21,356.

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FORD TAIL GATE OPENS SPONTANEOUSLY WHILE IN MOTION. IT HAS HAPPENED 3 TIMES. IT HAS DAMAGED MY TRAVEL TRAILER AND THE TOP OF THE TAILGATE. THE LATEST OCCURRENCE WAS 11/8/18. I DON'T RECALL THE OTHER DATES. IT IS UNKNOWN WHEN IT OPENED. I REALIZED THAT IT HAD OPENED WHEN I HEARD THE CRUNCHING SOUND IT THE TAILGATE DAMAGING MY TRAILER.I HAVE NOT WAY OF KNOWING WHEN THE TAILGATE OPENED, I ONLY KNOW WHEN IT CAUSED DAMAGE TO MY TRAILER. I AM RELUCTANT TO PUT CARGO IN MY TRUCK BECAUSE IT COME OUT AND DAMAGE PROPERTY OR KILL SOMEONE.

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TAILGATE HAS OPENED UP ON IT'S OWN ON TWO DIFFERENT OCCASIONS. ONCE WHILE PARKED AND ONCE WHILE DRIVING.

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THE TAILGATE HAS OPENED ON IT'S OWN WHILE DRIVING AT LEAST 12 TIMES. THE TRUCK IS ONE YEAR OLD AND HAS APPROXIMATELY 13K MILES.

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ON MAY 24TH, 2018 WHILE DRIVING MY TAILGATE AUTOMATICALLY CAME DOWN. I WAS TOWING A 5TH WHEEL RV TRAILER AT THE TIME AND DAMAGE OCCURRED TO THE TAILGATE TOP TRIM AND THE RV FRONT GARAGE DOOR. BOTH THE TRIM AND THE FRONT GARAGE DOOR HAD TO BE REPLACED, PLUS TOUCHUP PAINT FOR THE TAILGATE EDGES.

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POWER TAILGATE OPENED WHILE DRIVING ON THE INTERSTATE. SOME ITEMS IN THE BED WERE LOST.

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TAILGATE OPENS UNEXPECTEDLY. I BOUGHT MY 2017 F350 LARIAT DUALLY USED IN JUNE 2017. 8 DAYS AFTER I BOUGHT THE TRUCK THE TAILGATE OPENED WHILE I WAS TOWING A GOOSENECK HORSE TRAILER. LUCKILY I WAS ABOUT 50 FEET FROM MY DRIVEWAY. THE TAILGATE WAS CONTACTED BY THE TRAILER AS I TURNED AND HAS SOME DAMAGE FROM AN ALUMINUM FOOT STOOL FALLING OUT. IT HAS HAPPENED 3 OTHER TIMES. EACH TIME I THOUGHT I HAD POSSIBLY BUMPED THE KEY FOB IN MY POCKET, AS IT HAS A TAILGATE RELEASE BUTTON. YOU DO HAVE TO TOUCH THE BUTTON TWO TIMES IN SUCCESSION FOR THE TAILGATE TO OPEN. EACH TIME IT HAS HAPPENED I HAVE STARTED OR MOVED THE TRUCK, UNLOCKED AND OPENED THE DRIVERS DOOR AND THEN GOT BACK IN THE TRUCK. I BELIEVE THERE IS SOME CORRELATION BUT I HAVE NOT BEEN ABLE TO DUPLICATE IT. EACH TIME THE VEHICLE WAS UNDER WAY, BUT I DID NOT SEE IT OPEN AS I HAVE TINTED WINDOWS. AND I USUALLY DON'T WATCH THE TAILGATE IN THE MIRRORS.

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REAR WINDOW OF STANDARD TRUCK CAB BLEW OUT EXPLOSIVELY SCARING THE DRIVER AND ALMOST CAUSING AN ACCIDENT. TEMPERED GLASS IS A MENACE IN THIS APPLICATION. DEALERS THINK LEXAN IS ILLEGAL. HAPPENED WHILE DRIVING ON FED HIGHWAY WITH NO OTHER VEHICLES AROUND.

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TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT RAIN WOULD LEAK FROM THE ROOF AND ROOF MARKER LIGHT INTO THE VEHICLE. THE CONTACT CALLED SPRADLEY BARR FORD & LINCOLN OF GREELEY AT (970) 506-3600 (LOCATED AT 4901 W 29TH ST, GREELEY, CO 80634) AND WAS INFORMED TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

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THE REAR TAILGATE WILL OPEN RANDOMLY ON IT'S OWN. I'VE TAKEN IT IN AND NOTHING WAS DONE . THIS COULD CAUSE A SERIOUS ACCIDENT WHEN TOWING A 5TH WHEEL BECAUSE THE TAILGATE WOULD HIT THE TRAILER. WHEN THIS HAPPENS POTENTIAL LOSS OF STEERING COULD HAPPEN. *TT

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TL* THE CONTACT OWNS A 2017 FORD F-350 SD. WHILE DRIVING APPROXIMATELY 70 MPH, A NOISE WAS PRESENT COMING FROM THE REAR OF THE VEHICLE. AFTER STOPPING THE VEHICLE, IT WAS DISCOVERED THAT THE TAILGATE HAD ERRONEOUSLY OPENED. THE LOCAL DEALER (OSSEO FORD OF OSSEO, WISCONSIN) WAS NOTIFIED OF THE FAILURE AND REPLACED THE TAILGATE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 7,000. UPDATED 08/28/2017*JS

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