What 1,066 owners told NHTSA about the 2017 Ford F-150 Supercab

The contact owns a 2017 Ford F-150. The contact stated that during cold starts, there was an abnormal rattling sound coming from the vehicle. The dealer was notified of the failure and informed the contact the vehicle could not be diagnosed free of charge because the warranty had expired. The vehicle was not diagnosed or repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 69,500.

NHTSA ODI 11665103

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, there was an abnormal rattling sound coming from the vehicle and the vehicle was idling rough. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The contact stated that the vehicle was previously repaired, and the cam phasers and timing chain was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000.

NHTSA ODI 11664510

Internal coolant leak issues leading to engine failure. Know defect publicly acknowledged by Ford as there is a class action lawsuit for the later models, but same engine (2.7L eco boost) My gauges do not register that my coolant is low or empty. I have taken it to the dealership twice in 6 months for the complaints of coolant loss. An independent mechanic suspects the same issues as the known defect leading to engine failure

NHTSA ODI 11664674

My apologies, I sent prematurely, case number 11664674 is already open, but I wanted to add to it. My 2017 Ford F-150 with the 2.7L EcoBoost engine has experienced recurring coolant loss and is now showing signs of internal engine damage. I initially reported the issue to the Ford dealership in November 2024, but no issue was found. On May 23, 2025, the dealership told me I need a new engine. My independent mechanic suspects cracked intake valves or internal coolant intrusion — a known defect in the 2.7L EcoBoost engine. This appears to be the same issue identified in class action lawsuits and previous NHTSA complaints. I feel the vehicle is now undrivable due to my fear of imminent engine failure. My extended warranty expired in December 2023, but the problem started well before that with white smoke coming out of the tail pipe upon cold starting. I am requesting NHTSA investigate these recurring issues, as this appears to be a widespread and unsafe defect affecting multiple years of the Ford 2.7L EcoBoost engine. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11664677

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the vehicle. The contact stated that there was a cold start rattling sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 21N03 (Certain 2017-2020 Model Year F-150 Equipped with a 3.5L GTDI Engine Cam Phaser Replacement). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

NHTSA ODI 11664311

The cam phasers wear prematurely causing possible issues with engine timing and engine failure

NHTSA ODI 11663072

The contact owns a 2017 Ford F-150. The contact stated that the engine was making an abnormal rattling sound on cold starts. The vehicle was taken to an independent mechanic, where the contact was informed that the vehicle could be experiencing a cam phaser failure. The contact related to the failure to Ford Campaign Number: 21N03. An unknown dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.

NHTSA ODI 11663095

The contact owns a 2017 Ford F-150. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. Additionally, the contact stated that the engine lifters made an abnormal sound while driving. The contact stated that the failure had progressively worsened. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact the vehicle was not covered under Ford Campaign Number: 21N03. The failure mileage was approximately 75,000.

NHTSA ODI 11662050

Cam phaser rattle and need to be replaced on 3.5L eco boost. Ford had acknowledged this has been a larger problem and addresses a consumer report to notify public. Cam Phaser were upgraded in 2020 due to mechanical errors.

NHTSA ODI 11661594

The contact owns a 2017 Ford F-150. The contact stated while attempting to start the vehicle, the vehicle was shuddering abnormally. There was no warning light illuminated. The vehicle was driven twice and towed to a local dealer; where the cam phasers were replaced on three occasions; however, the failure persisted. The vehicle was taken back to the same local dealer where it was diagnosed with the failure. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 32,000. The VIN was not available.

NHTSA ODI 11660469

For the 4th time I am driving my truck, unexpectedly out of nowhere the transmission shifts, tires lock up, I am perked into the steering wheel and can't accelerate over 15 mph. Cars forced to dodge around me, horns blowing and I have no choice other than creeping on side of road until I decides to move. Please do something about thus hazard before something more serious happens

NHTSA ODI 11660156

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed on an incline, the vehicle suddenly jolted and briefly started to shudder until reaching the top of the hill. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000.

NHTSA ODI 11656827

The contact owns a 2017 Ford F-150. The contact stated that while the vehicle was parked and occupied at the residence, while attempting to start the vehicle, the contact heard an abnormal sound coming from the engine. No warning light was illuminated. The contact stated that while depressing the accelerator pedal, the vehicle started to hesitate. The vehicle was taken to dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 49,137.

NHTSA ODI 11656183

The contact owns a 2017 Ford F-150. The contact stated that when the vehicle was started, there was a loud rattling sound coming from the engine compartment. Additionally, while driving at various speeds, there was a loud noise coming from the engine compartment. The vehicle was not diagnosed or repaired; however, the mechanic observed the rattling sound and associated the sound with the cam phaser. The manufacturer was notified of the failure. The failure mileage was 60,000.

NHTSA ODI 11655755

The contact owns a 2017 Ford F-150. The contact stated while the vehicle was parked, the vehicle was started, and the contact became aware of an abnormal knocking sound coming from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with failed cam phasers. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. Additionally, the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11655867

The contact owns a 2017 Ford F-150. The contact stated that while his son was driving approximately 60-70 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact's son was able to pull over to the side of the road. The vehicle failed to restart and was towed to an unknown dealer, where it was diagnosed with engine failure. The dealer informed the contact that the failure could be related to a defective oil pump, and that there were metal shavings inside the oil. The vehicle was then towed to the private dealer where it was purchased, and the same assessment was made. The dealer determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.

NHTSA ODI 11654494

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, an unknown error message was displayed on the instrument panel. There was no warning light illuminated. The vehicle was turned off and failed to restart. The contact stated that an unknown warning light was illuminated. The contact pushed the vehicle over to the shoulder of the roadway. The contact stated that the failure had occurred in the middle of the highway with his two minor children seated inside the vehicle during the failure. The vehicle was towed to the dealer where it was diagnosed with a fractured oil valve cover, allowing oil to drain onto the alternator and connector. The contact was informed that the oil valve cover and alternator needed to be replaced. In addition, the contact was informed that the oil pressure sensor needed to be replaced. The contact was informed that the failure was the result of the oil pan leaking. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 80,000.

NHTSA ODI 11653884

The contact owns a 2017 Ford F-150. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a case would be submitted for goodwill assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

NHTSA ODI 11653941

On a regular and routine basis, the vehicle is known to have difficulty in shifting between 3rd and 5th gear. Often times, while shifting, the transmission will hesitate to shift before lurching into the next gear. The vehicle is equipped with a 10R80 transmission and has previously encountered issues with the Cam Phasers. Cam Phasers have been replaced, but no work has been performed on the transmission. Driver can replicate the issue on almost every drive.

NHTSA ODI 11653618

On March 30th I filed a complaint #11654561. Since that time the vehicle has progressively gotten worse. Traveling at approximately 55 mph the tires suddenly locked up/stopped rolling at normal speed, jerked the truck and I was flung forward. the vehicle would not go over 15 mph AGAIN! Then, on [XXX] I was traveling home approximately 65 mph and truck downshifted and wouldn't move beyond 20 mph. This is getting out of control that I continue to have transmission problems with this vehicle. Talking with a Ford representative he said many problems have been with the transmission conductor plate, there is a defect and having it replaced with any product other than the Ford piece seems to resolve the problem. This is incredible, Ford is telling me what the problem is and won't fix it. How many other people are going through this same problem and we as Ford customers are being scammed of safety repairs. My truck is invaluable to trade in and I'm terrified to drive it. Please, hear my distress and help with a recall to fix our vehicles. Additionally, I just bought this truck approximately 7 months ago. For the 1st 30 days all was OK but as soon as I started traveling at higher speeds this problem appeared. I am afraid for not only my safety but for other drivers if this truck continues to act not safe in traffic. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11653431

2017 F-150 Platinum Supercrew 4WD Recently Purchased from dealership, drove for 2k miles and started having engine knock. Did research and found identical sound, Cam phaser knock/rattle. This is still a high priority issue and a known issue as it can cause engine failure and manufacturer is unhelpful and unwilling to investigate and/or offer guidance. I talked to dealership that preformed the “recall” previously and they stated that no part was replaced and ford issued a software update to use as a bandaid instead of a permanent repair. It will cost upwards of $6,000+ to repair through dealer and ford refuses to be of assistance. I am requesting that the NHTSA reinvestigate the issue and open back up a recall request to the general public due to it being a safety concern. If the engine implodes on the highway, it can cause a major accident and/or fatal injury to many drivers.

NHTSA ODI 11651815

Transmission will change gears while driving. I can be driving 45 mph in traffic, truck will automatically shift and I'm now going 15 and cannot speed up. There is no warning lites on dash before issue occurs. Called dealership who had no solutions to offer. I cannot be the only one experiencing this issue from reading online forums and Ford needs to be held accountable for faulty equipment. This is a safety issue in traffic for my family.

NHTSA ODI 11651561

The contact owns a 2017 Ford F-150. The contact stated that upon further inspection, he noticed an abnormal oil spill on the garage floor. No warning light was illuminated. The contact’s son, who is an independent mechanic, had diagnosed the vehicle and determined that the oil pan needed to be replaced. The local dealer was contacted. In addition, the contact related to the failure of Technical Service Bulletin: 23-2083; however, the vehicle was not repaired because the failure was not linked to a recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 243,000. The VIN was not available.

NHTSA ODI 11651346

The contact owns a 2017 Ford F-150. The contact stated that while driving 65 MPH and accelerating to overtake another vehicle, the transmission unexpectedly downshifted, and the vehicle jerked hard and then shut off. The contact was able to coast to the side of the road, shift to park, and restart the vehicle. While driving 35 MPH, the rear wheels locked up momentarily and then continued moving. There were no warning lights illuminated. The vehicle was taken to a local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact called an independent mechanic to schedule an appointment. The manufacturer was not contacted. The failure mileage was approximately 72,000. The VIN was not available.

NHTSA ODI 11651003

After the 2nd year of owning the truck the transmission blew up. I paid out of pocket to replace the transmission in full & then now 4 years later the transmission blew up again. Timing chain is also broken & engine is failing. 2017 FordF150 Lariat Sport.

NHTSA ODI 11650916