What 1,066 owners told NHTSA about the 2017 Ford F-150 Supercab

The contact owns a 2017 Ford F-150. The contact stated that there was a small oil leak coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was a known issue that was related to the Customer Satisfaction Program: 21N03. The vehicle was taken to the local dealer, where the oil leak was confirmed, and the dealer was informed about issues with the cam phasers. The vehicle was not repaired. The manufacturer was contacted and transferred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

NHTSA ODI 11675555

The contact owns a 2017 Ford F-150. The contact stated that while the vehicle was being traded in at the dealer, the contact was informed that the cam phasers needed to be replaced. The vehicle was taken to a second dealer, Upper Marlboro Ford (5701 Crain Hwy, Upper Marlboro, MD 20772), who also determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Programs: 21N03 (Cam Phaser Replacement) and 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.

NHTSA ODI 11675583

The contact owns a 2017 Ford F-150. The contact stated that while operating the vehicle, the check engine light had illuminated and the vehicle had experienced rough operation. The vehicle was later towed to the local dealer who diagnosed that the cam phasers were faulty and advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 144,000.

NHTSA ODI 11671881

The contact owns a 2017 Ford F-150. The contact stated that while attempting to reverse out of the garage, the vehicle shut off and failed to restart. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the timing chain and the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

NHTSA ODI 11668880

The contact owns a 2017 Ford F-150. The contact stated that upon cold start-ups, there was a loud rattling sound coming from the engine. During the failure, the rattling noise was present for approximately 20 seconds before self-correcting; however, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in an extended coverage related to the failure. The failure mileage was 75,000.

NHTSA ODI 11668055

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the vehicle went into LIMP Mode. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with intake manifold runner control failure. In addition, the contact was informed that the intake manifold runner control was stuck in bay 2. The contact was informed that the intake manifold needed to be replaced. The vehicle was repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 79,000.

NHTSA ODI 11665041

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, there was an abnormal rattling sound coming from the vehicle and the vehicle was idling rough. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The contact stated that the vehicle was previously repaired, and the cam phasers and timing chain was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000.

NHTSA ODI 11664510

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.

NHTSA ODI 11661965

The contact owns a 2017 Ford F-150. The contact stated that during cold starts, there was an abnormally loud rattling sound coming from the engine compartment. The cause of the failure was not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 76,000.

NHTSA ODI 11658249

The contact owns a 2017 Ford F-150. The contact stated that there was an abnormal clattering sound coming from the engine at start up. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

NHTSA ODI 11658282

The contact owns a 2017 Ford F-150. The contact stated that while his son was driving approximately 60-70 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact's son was able to pull over to the side of the road. The vehicle failed to restart and was towed to an unknown dealer, where it was diagnosed with engine failure. The dealer informed the contact that the failure could be related to a defective oil pump, and that there were metal shavings inside the oil. The vehicle was then towed to the private dealer where it was purchased, and the same assessment was made. The dealer determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.

NHTSA ODI 11654494

The contact owns a 2017 Ford F-150. The contact stated that while attempting to start the vehicle, there was a loud rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the cam phaser failure. The contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 184,000.

NHTSA ODI 11648757

The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, there was an abnormal knocking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phasers needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 63,000.

NHTSA ODI 11646158

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking and rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 81,000.

NHTSA ODI 11643642

The contact owns a 2017 Ford F-150. The contact stated that at cold start-ups, there was a rattling sound coming from the engine compartment. The cause of the failure was not diagnosed and repaired. The local dealer was notified of the failure and informed the contact that the failure was caused by the cam phasers. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 175,000.

NHTSA ODI 11640927

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormally loud rattling sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with defective cam phasers and the cam phasers were replaced under warranty. The contact stated that almost two years later, the contact stated that the failure reoccurred. The dealer was informed about the failure and the contact was informed that the warranty had expired. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

NHTSA ODI 11640650

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle they heard an abnormal rattling sound emanating from the engine compartment. After the vehicle reached adequate temperatures, the rattling ceased but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 158,000.

NHTSA ODI 11640146

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, there was a clanking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that while the vehicle was parked and turned off, the contact was unable to restart the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 89,000.

NHTSA ODI 11638932

The contact owns a 2017 Ford F-150. The contact stated that while driving on the highway at 40 MPH, there was a knocking sound coming from the engine. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.

NHTSA ODI 11636265

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, the engine made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under Ford Campaign Number: 21N03 because the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

NHTSA ODI 11636030

The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle the contact heard a loud clanking noise with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.

NHTSA ODI 11629840

The contact owns a 2017 Ford F-150. The contact stated that the engine was making an abnormal rattling sound on cold starts, with an abnormal ticking sound while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to report the issue to the NHTSA Hotline. The contact referenced Ford Campaign Number: 21N03. The failure mileage was approximately 99,000.

NHTSA ODI 11628800

The contact owns a 2017 Ford F-150. The contact stated that after starting the vehicle, there was a loud rattling and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 170,000.

NHTSA ODI 11628861

The contact owns a 2017 Ford F-150. The contact stated that during start-up, there was an abnormal rattling sound coming from the engine compartment. The rattling sound occurred while attempting to accelerate and the contact discovered that the engine was consuming an excessive amount of oil. While driving approximately 45 MPH, the vehicle started shaking and vibrating violently, with the check engine warning light blinking on and off. The vehicle was taken to the local dealer and was diagnosed and determined that the cam phasers were faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an Extended Coverage for cam phaser failure. The failure mileage was 148,000.

NHTSA ODI 11626563

The contact owns a 2017 Ford F-150. The contact stated that an abnormal rattling sound came from the engine compartment upon starting the vehicle. The contact stated that after the engine had warmed up, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was not repaired. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

NHTSA ODI 11622593