What 208 owners told NHTSA about the 2016 Ford F-350 Super Crew

WHILE TRAVELING HIGHWAY SPEEDS (60MPH-80MPH), STEERING AND TRUCK START SHAKING VIOLENTLY (DEATH WOBBLE) UNTIL SLOWING TO ~20MPH. SHAKING IS TRIGGERED INSTANTANEOUSLY AFTER DRIVING OVER A DEPRESSION-TYPE BUMP WHILE IN A LEFT HAND CURVE. PROBLEM IS MOST LIKELY CASTOR ALIGNMENT NEEDING ADJUSTING (SEE FORD TSB 18-2268) OR, LESS LIKELY, STEERING LINKAGE DAMPER.

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FORD DEATH WOBBLE, DEFECT IN FRONT STEERING DAMPING SHOCK CAUSES TRUCK TO SEVERELY START SHAKING WHEN 1 WHEEL HITS RIPPLE IN ROAD. YOU CANT STOP THE VIOLENT SHAKING OF TRUCK WITHOUT ALMOST STOPPING TRUCK. IT SHAKES ENTIRE TRUCK. HAPPENS ON HIGHWAYS WITH RIPPLES IN PAVEMENT OR UNEVEN PAVEMENT AT SPEEDS AROUND 60 MPH OR HIGHER. FORD WILL NOT DO ANYTHING ABOUT IT. DEALERSHIP PUTS AFTER MARKET DUAL STEERING STABILIZER KIT ON FRONT END AT PRICE OF $600.00

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STARTED MY 2016 F350 SUPER DUTY 6.7 DIESEL ON A FREEZING MORNING AND DROVE TO WORK. AT LUNCH I STARTED THE VEHICLE AND ABOUT 3 MILES INTO MY DRIVE A SLOW SPEED THE CHECK ENGINE LIGHT CAME ON. I WENT TO A LOCAL AUTO ZONE FOR ENGINE CODE DIAGNOSTICS AND THE READER SHOWED CODE P20BA. THIS CODE INDICATES THERE IS AN ISSUE WITH THE EMISSIONS DEF SCR FLUID HEATER - EMISSIONS RELATED. I HAVE NOT HAD THE OPPORTUNITY TO TAKE MY VEHICLE TO A FORD DEALER AS THEY ARE COMPLETELY BOOKED FOR SERVICE CALLS. I SEARCHED THE INTERNET AND FOUND A RECALL FOR THIS ISSUE IN PRIOR YEAR MODELS OF THE SAME VEHICLE YEARS 2011-2015. THERE IS NO INDICATION OF A CURRENT RECALL FOR THE 2016 YEAR MODEL SO WILL LIKELY HAVE TO PAY UPWARDS OF $1200 (SEARCH INFORMATION INDICATION) TO GET THIS EMISSION REPAIR COMPLETED ON A VEHICLE WITH ~60K MILES. SINCE THE BODY STYLE AND ENGINE CHANGES FOR THIS FORD SUPER DUTY MODEL DID NOT CHANGE UNTIL 2017 I'M HOPING THIS RECALL WILL BE EXTENDED TO THE 2016 YEAR MODELS AS THIS SEEMS TO BE AN ONGOING ISSUE WITH OTHER OWNERS. THE RECALL I AM REFERRING TO IS FORD CUSTOMER SATISFACTION PROGRAM 18M01. THE ATTACHED PICTURE MILAGE IS NOT REPRESTETATIVE OF THIS VEHICLE, THE VEHICLE HAS ABOUT 60K MILES ON IT. THANKS FOR YOUR CONSIDERATION.

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I STARTED MY TRUCK AND STARTED DOWN MY DRIVEWAY. THE STEERING WHEEL WAS VERY HARD TO TURN SO I ATTEMPTED TO STOP AND THE POWER BRAKES WERE OUT AS WELL AND ONLY HAD MANUAL BRAKES SO I HAD TO PULL THE STEERING WHEEL HARD TO TURN AND PRESS THE BRAKES VERY HARD TO STOP THE TRUCK. I STOPPED THE TRUCK, TURNED IT OFF THEN BACK ON AND THE STEERING WHEEL WITH A WHINE AND THE BRAKES WORKED BUT NOT FULLY. IT FELT LIKE THE ABS WAS ATTEMPTING TO KICK IN WHEN PRESSING THE BRAKE PEDAL. I TOOK THE TRUCK TO THE DEALERSHIP AND THEY SAID THE POWER STEERING PUMP WENT OUT AND NEEDS REPLACED. THE TRUCK HAS 29, 618 MILES.

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THE REDUCTANT HEATER RECALL NEEDS TO EXTEND TO AT LEAST MY 2016 TRUCK. THEY HAVE HAD EXCESSIVE FAILURES. MY LAST TRUCK WAS INCLUDED IN THE RECALL (WARRANTY EXTENSION-PROGRAM 18M01). THIS RECALL WAS GIVEN IN 2018 AND THEY SHOULD HAVE INCLUDED MORE THAN JUST 2012 TO 2015.

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WHEN THE VEHICLE SPEED IS BETWEEN 40-45 MPH THE VEHICLE HAS A NOTICEABLE VIBRATION. I'VE HAD THE VEHICLE CHECKED AND HAVE THE LIFETIME BALANCE/ROTATION AND ALIGNMENT WITH FIRESTONE. I HAVE ALSO TAKEN IT TO THE FORD DEALER AND THEY SAID THERE IS NOTHING WRONG WITH IT. CONTINUES TO DO THIS SINCE I'VE OWNED IT, BOUGHT USED FROM CARMAX.

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WHILE DRIVING THE VEHICLE IT SHAKES VIOLENTLY CAUSING LOSS OF CONTROL OF VEHICLE. THIS IS ALSO KNOWN AS A DEATH WOBBLE.

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DRIVING AT HIGHWAY SPEEDS HITTING BUMPS OR UNEVEN PAVEMENT, UNCONTROLLABLE, VIOLENT STEERING WHEEL SHAKING OCCURRED . FORD DEALERSHIP SAID A SHOCK WAS LOOSE AND TIGHTENED. A FEW WEEKS LATER IT HAPPENED AGAIN. FORD DEALER DOES ALL MY SERVICE WORK. THEY DID NOT RECOMMEND ANY FRONT END WORK, SAID IT LOOKED GOOD.

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I WAS DRIVING THE VEHICLE STRAIGHT AT ABOUT 60 MPH ON A HIGHWAY WHEN THE VEHICLE START TO SHAKE ROUGHLY IN AN OSCILLATING STYLE, APPARENTLY KNOWN AS THE "DEATH WOBBLE". MAINTAINING CONTROL OF THE VEHICLE WAS EXTREMELY DIFFICULT AND REQUIRED A CONSIDERABLE AMOUNT OF FORCE TO KEEP THE VEHICLE STRAIGHT AND NOT CRASHING INTO OTHER CARS OR HIGHWAY WALLS. THE ONLY WAY TO STOP THIS WAS TO SLAM ON THE BRAKES AND BRING THE VEHICLE TO A COMPLETE STOP ON A HIGHWAY.

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THE FRONT SUSPENSION EXHIBITS WHAT IS COMMONLY REFERRED TO AS "DEATH WOBBLE". THE VEHICLE HAS HAD THE FRONT SHOCKS REPLACED, AND IT STILL OCCURRED. THE DEALER INDICATED TO REPLACE THE TIRES DUE TO CUPPED TREAD CAUSED BY THE WORN-OUT SHOCKS. THIS WAS DONE. THE VEHICLE HASN'T HAD THE DEATH WOBBLE IN THE 100 MILES SINCE. HOWEVER, THE SERVICE WRITER AT THE DEALERSHIP SAID THAT "YOU CAN TELL IT STILL WANTS TO, BUT IT HASN'T YET". I GET THE SAME SENSATION WHEN I DRIVE THE VEHICLE. OUR HIGHWAY SPEEDS HERE ARE 65 MPH, AND OUR INTERSTATE SPEEDS ARE 80 MPH. PRIOR TO THE TIRES BEING REPLACED, A DRIVER EXPERIENCED THE DEATH WOBBLE IN A SITUATION THAT'S WORTH REPORTING. THE DRIVER WAS TRAVELING ON A STRAIGHT STRETCH OF 65 MPH TWO-LANE HIGHWAY WHEN DEATH WOBBLE OCCURRED. THE STEERING WHEEL WAS NOT ABLE TO BE HELD ONTO, AND THE VEHICLE CROSSED THE CENTER LINE INTO THE ONCOMING LANE OF TRAFFIC. THIS COULD HAVE RESULTED IN A FATAL HEAD ON COLLISION. I BELIEVE FORD IS AWARE OF THE REGULAR OCCURRENCE OF DEATH WOBBLE IN THESE TRUCKS, BUT THEY ARE EITHER INCAPABLE OF FIXING THEM, OR THEY DON'T WANT TO FOR FINANCIAL REASONS. THIS IS UNACCEPTABLE FROM A SAFETY STANDPOINT IN MY OPINION. I CANNOT AGREE THAT CUPPED TIRES OR WORN OUT SHOCKS ARE AN ACCEPTABLE TRIGGER FOR DEATH WOBBLE THAT HAS THE POTENTIAL TO LEAD TO A HEAD-ON COLLISION. IT'S MY BELIEF THAT MORE TOLERANCE SHOULD BE ENGINEERED INTO VEHICLES SO THAT PEOPLE WHO CAN'T OR SIMPLY DON'T MAINTAIN THEIR VEHICLES WILL NOT BE CAUSING AVOIDABLE FATALITIES. THIS IS THE FIRST VEHICLE THAT I'M AWARE OF THAT WORN-OUT SHOCKS OR CUPPED TIRE TREAD IS CAPABLE OF CAUSING SUCH ISSUES, AND IT INFURIATES ME THAT FORD DISMISSES IT. THIS DEATH WOBBLE HAS OCCURRED REPEATEDLY IN THE THREE YEARS WE'VE BEEN UTILIZING THE VEHICLE. MANY DRIVERS HAVE EXPERIENCED IT.

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WHILE TRAVELING FREEWAY SPEED, HITTING A BUMP ON THE ROAD CAUSES AN UNCONTROLLABLE SHAKE IN THE FRONT END AND CAUSES THE TRUCK TO GO TOWARDS THE LEFT, THAT ONLY GOES AWAY AFTER HITTING THE BRAKES AND SLOWING DOWN 10-15 MPH. A REPRESENTATIVE FROM FORD CALLS IT THE "DEATH WOBBLE." I HAD THE TRUCK INTO FORD BEFORE THE WARRANTY EXPIRED AND THEY REPLACED A STEERING STABILIZER SHOCK, BUT THE PROBLEM NEVER WENT AWAY TOTALLY. FORD CONFIRMED THE PROBLEM, AND DIAGNOSED IT AS TRACK BAR BALL JOINT WORN, EXCESSIVE PLAY, SHIMMY SHOCK WORN. THE DEALER IS AWARE OF THE DEFECT IN THEIR TRUCKS, BUT REFUSED TO TAKE RESPONSIBILITY FOR IT AND SAID IT'S JUST BECAUSE THE PARTS WERE WORN OUT. THEY DIDN'T SAY ANYTHING ABOUT ANY PARTS BEING WORN WHEN THEY REPLACED THE STEERING SHOCK, LESS THAN 10000 MILES BEFORE. VEHICLE WAS UNSAFE TO DRIVE WITH THE "DEATH WOBBLE." KEN GARFF FORD WAS WILLING TO PAY FOR THE OEM PARTS TO BE REPLACED, AND NOW THE DEATH WOBBLE IS GONE. HOWEVER, FORD HAS KNOWN ABOUT THIS PROBLEM FOR 15 YEARS AND REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECT.

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FORD CALLS IT A DEATH WOBBLE THEY SAY IT'S A COMMON PROBLEM. SAD WHEN DEALERSHIP TELLS YOU THAT. STEERING STABILIZER SEVERAL OTHER PARTS WILL NEED TO BE BOUGHT TO REPAIR THIS PROBLEM. WOBBLE OUT OF CONTROL ON THE HIGHWAY CAN'T UNDERSTAND HOW THEY CAN HAVE SUCH UNSAFE PARTS THAT COULD KILL SEVERAL PEOPLE. SAD!

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HAD TRUCK TAKEN IN SEVERAL TIMES REGARDING LOSS OF ANTI FREEZE TOLD THEM EVERY TIME I THOUGHT IT WAS THE INTER OILER. THEY REPLACED OTHER THINGS SAID THEY HAD TO DO AS MANUFACTURERS SAID. AFTER SEVERAL ATTEMPTS WITH NO LUCK. IT FINALLY RAN OUT OF WARRANTY. THEY THEN REPLACED A EGR COOLER AND SAID THAT WAS IT CHARGED ME FOR IT THREE DAYS LATER THE CONNECTING ROD WENT THROUGH THE SIDE OF THE MOTOR AND BROKE THE CRANK IN SEVERAL PLACES AS THEY SAID IT WAS OUT OF WARRANTY AND TRIED TO SAY I WOULDN'T LEAVE IT WITH THEM LONG ENOUGH THEY WOULD NOT STAND BEHIND ANY OF IT INCLUDING CHARGING ME FOR AN EGR COOLER THAT HAD NOTHING WRONG WITH IT. TOLD ME THEY HAD NO IDEA WHAT HAPPENED TO IT NEVER SEEN ANYTHING LIKE THAT BEFORE. THEY HAD THE HEAD PULLED AND WHAT I SAY WAS VERY EVIDENT THAT ANTIFREEZE HAD FLOOD A CYLINDER AND LOCKED IT UP. CAN'T BELIEVE I AM THE ONLY ONE THIS HAS HAPPENED TO. I DO HAVE PHOTOS AND PARTS IF NEEDED.WAS IN MOTION DATE MOTOR BLEW UP IS APPROXIMATELY CAN GET EXACT IF NEEDED

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I AM EXPERIENCING A PROFOUND "DEATH WOBBLE" IN THE FRONT END. WHEN DRIVING ON THE HIGHWAY AND GOING OVER UNEVEN PAVEMENT, AN UNCONTROLLABLE DEATH WOBBLE OCCURS AND THE WHOLE FRONT END SHAKES VIOLENTLY (CAUSING THE TIRES TO SKIP ON THE PAVEMENT SURFACE-LOOSING TRACTION) AND THIS "RHYTHM" CANNOT BE CONTROLLED UNTIL THE SPEED IS BROUGHT BELOW 25 MILES AN HOUR. THIS IS ESPECIALLY DANGEROUS IN A CURVE IN THE ROAD. IT WOULD BE EASY TO LOOSE CONTROL AND CRASH INTO SOMETHING/SOMEONE! EVERYTHING ON MY TRUCK IS FACTORY STOCK. THE TIRES ARE GOOD AND I HAVE MADE NO MODIFICATIONS TO THE SUSPENSION. THE DEALER ACKNOWLEDGES THE PROBLEM AND WANTS ME TO REPLACE GOOD PARTS AT MY EXPENSE WHICH DOES NOT FIX THE PROBLEM. THIS SEEMS LIKE A DEFINITE DESIGN FLAW. THERE ARE MANY AFTERMARKET PARTS AVAILABLE THAT CLAIM TO FIX THE PROBLEM. I DO NOT WANT TO PUT THEM ON BECAUSE I DON'T WANT TO GIVE FORD A REASON TO BLAME THE PROBLEM ON THE AFTERMARKET PARTS. THIS SEEMS TO BE HAPPENING TO MANY OTHER PEOPLE AND LOOKS LIKE A SERIOUS SAFETY ISSUE!

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TL* THE CONTACT OWNS A 2016 FORD F-350 SUPER DUTY. WHILE DRIVING 60 MPH OVER A BUMP IN THE ROAD, THE STEERING WHEEL SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PALLOTTA FORD LINCOLN (4199 CLEVELAND RD, WOOSTER, OH 44691, (330) 345-6600), BUT WAS NOT DIAGNOSED OR REPAIRED. A SERVICE APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 37,340. THE VIN WAS INVALID.

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MY FORD F-350 HAS EXPERIENCED THE DEATH WOBBLE AT SPEEDS FROM 50-75 MPH, IT'S RANDOM AND DOESN'T SHOW ANY WARNING SIGNS, IT IS EXTREMELY SCARY AND UNNERVING TO EXPERIENCE. HITTING THE BRAKES MAKES IT VIOLENTLY UNCONTROLLABLE. MY TRUCK HAS BEEN TO THE DEALERSHIP TWICE FOR THIS REPAIR. IT HAS BEEN RETURNED TO ME IN WORSE SHAPE THEN BEFORE I TOOK IT IN. I HAVE DONE TONS OF RESEARCH AND HAVE FOUND THIS IS A VERY COMMON PROBLEM WITH ALL F-250,F-350,F-450,AND F-550 TRUCKS AND THERE SHOULD BE A RECALL ISSUED! THIS DEATH WOBBLE IS GOING TO GET SOMEONE KILLED IT, IF IT HASN'T ALREADY. I OWN 3 FORD SUPER DUTY TRUCKS SO FAR 2 OF THEM HAVE EXPERIENCED THIS UNCONTROLLABLE SITUATION AND MY 2019 F-550 IS SHOWING THE SAME SIGNS AS MY OTHER 2 TRUCKS BEFORE THEY ACTUALLY DEATH WOBBLED. FORD KNOWS OF THIS ISSUE AND SO DOES THE NHTSA. PLEASE DO RESEARCH AND AN INVESTIGATION SO THIS CAN BE TAKEN CARE OF FOR ALL SUPER DUTY OWNERS! OR STAY AWAY FROM THESE TRUCKS IF YOU ARE A CONSUMER. THEY HAVE REPLACED MY TRACK BAR, STEERING STABILIZER SHOCK AND SOME SORT OF SLUGS WHICH I HAVE NEVER HEARD OF. SO WE WILL SEE WHEN I GET IT BACK THIS TIME IF IT'S ANY BETTER.

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LOCKING HUBS SEIZED UP AT 17,000 MILES. COULD ONLY TURN THEM WITH A WRENCH. THE COATING AROUND THE HUB WAS BUBBLING WITH CORROSION FROM INSIDE. THIS PROBLEM HAS OCCURRED ON MY PREVIOUSLY OWNED F250 KING RANCH. DEALERSHIP WAS AWARE OF THIS PROBLEM AND STATED IT WAS COMMON.

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MY 2016 F 350 HAS THE DEATH WOBBLE TOOK IT TO DEALERSHIP THEY REPAIRED THE ALIGNMENT STABILIZER ARM AND LET ME GO AND GOT ON THE INTERSTATE10 HEADED TO HOUSTON GOT SPEED UP 75 MPH AND HIT BUMP AND ALMOST LOST CONTROL OF THE TRUCK,18 WHEELER ALMOST RUN ME OVER; IT SCARED SO BAD I HAVE A PACEMAKER I THOUGHT I WAS HAVING A HEART ATTACK!!

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HIT A BUMP AT 55 MPH ON HIGHWAY AND THE FRONT END BEGAN TO VIOLENTLY WOBBLE/SHIMMY. VEHICLE IS UNCONTROLLABLE UNTIL SLOWING TO MINIMAL SPEED. VEHICLE WAS TAKEN TO THE DEALERSHIP AT 38K MILES AND TOLD THERE WAS NOTHING WRONG, KEEP TIRE PRESSURE MONITORED CONSTANTLY. MONITORED PRESSURE AND VEHICLE BEGAN REPEATING THIS PHENOMENON AT 58K. PAID $3169.63 FOR REPAIRS HOWEVER, VIOLENT EPISODES CONTINUED. 100K MILES THE TRUCK REPEATS THE VIOLENT BEHAVIOR 3-4 TIMES DAILY. DEALERSHIP HAS INDICATED THAT FORD IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A FIX.

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THERE IS AN UNCONTROLLABLE SHAKING AT 60 MILES AN HOUR OR HIGHER, AFTER INVESTIGATION IT SEEMS THAT THERE ARE HUNDREDS OF CASES, THE SHAKING HAS BEEN CALLED " THE DEATH WOBBLE" DEALERSHIPS DON'T SEEM TO KNOW WHATS GOING ON AND FORD NOT GIVING ANY GOOD SOLUTIONS. THIS CANT BE SEEN WITH PICTURES THERE IS HUNDREDS OF VIDEOS IN YOUTUBE ABOUT THIS ISSUE.

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WHILE IN MOTION AT HIGHWAY SPEEDS, TRAVELING IN A STRAIGHT LINE, THE VEHICLE SHAKES VIOLENTLY TO THE POINT OF ALMOST LOSING CONTROL. THE SHAKING BEGINS WHEN THE VEHICLE DRIVES OVER A SEAM, BUMP, OR HOLE IN THE ROAD WHEN AT HIGHWAY SPEEDS. IT CAUSES THE STEERING WHEEL TO WHIP BACK AND FORTH AT A HIGH RATE OF SPEED ALMOST LIKE A MOTORCYCLE WHEN THE HANDLE BARS WHIP BACK AND FORTH (TANK SLAPPER). IT IS NOT ALWAYS IN THE SAME PLACE ON THE HIGHWAY AND DOES NOT ALWAYS OCCUR AT THE SAME TIME OR PLACE AND SPEED. IT CAN CATCH A DRIVER OFF GUARD AND HAS TO BE FOUGHT TO GAIN CONTROL OF THE VEHICLE DUE TO THE VIOLENT NATURE OF THE STEERING WHEEL. THE PHENOMENON IS KNOWN BY THE MANUFACTURER AS THE "DEATH WOBBLE" AND THEY HAVE A TSB FOR THE PROBLEM, BUT ARE FAILING TO TAKE RESPONSIBILITY FOR THE ISSUE AND ARE PASSING THE COST TO REPAIR ON TO THE CONSUMERS. THIS IS A SAFETY ISSUE AND CAN CAUSE LOSS OF CONTROL OF THE VEHICLE IF THE SHAKE IS SEVERE ENOUGH. I TOOK MY TRUCK IN AND THEY REPLACED THE STEERING STABILIZER. THIS DID NOT FIX THE PROBLEM. IT OCCURRED AGAIN ON THE HIGHWAY WHILE TRAVELING AT HIGHWAY SPEED, AGAIN IN A STRAIGHT LINE. BRAKING DOES NOT STOP THE VIOLENT SHAKING. THE SHAKE ONLY STOPS AFTER THE VEHICLE HAS SLOWED CONSIDERABLY. THIS IS A WIDELY DOCUMENTED ISSUE ON THE INTERNET AND SEVERAL PEOPLE HAVE VIDEO EVIDENCE OF THE ISSUE. IT IS NOT RELATED TO ONLY THIS YEAR VEHICLE. FORD HAS A SEVERE SUSPENSION ISSUE WHICH MUST BE CORRECTED BY THE MANUFACTURER. RECALL AND REPAIR.

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TL* THE CONTACT OWNS 2016 FORD F-350 EQUIPPED WITH WILD TRAIL TIRES (NA), TIRE LINE: COMMERCIAL LT, TIRE SIZE: 275/70/R18, AND THE DOT NUMBER: KAFK D25A. THE CONTACT STATED THAT THE TIRE WAS PRODUCED WITH THE WRONG PLY RANGE 7 INSTEAD OF 10. THE CONTACT FELT THAT THE TRACTION DID NOT MET SPECIFICATIONS, GIVEN THE RATING WAS TRACTION A. THE VEHICLE WAS HARD TO STOP IF IT MUST BRAKE AT SPEEDS OF 30 MPH OR HIGHER. THE TREAD WEAR WAS WORN DOWN QUICKLY EVEN THOUGH IT WAS RATED A. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE TIRE FAILURE MILEAGE WAS 64,000 AND THE VEHICLE FAILURE MILEAGE WAS UNKNOWN.

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2016 FORD F350 ENTIRE REAR WINDOW EXPLODED UPON ENTERING VEHICLE AND SHUTTING DOOR (DOOR WAS SHUT NORMALLY, NOT SLAMMED). SHATTERED GLASS LANDED IN BED OF TRUCK WITH A FEW SHARDS LANDING IN THE BACKSEAT OF THE EXTENDED CAB. THERE WAS NO REASON WHY THE REAR WINDOW SHOULD HAVE EXPLODED. TEMPERATURE / WEATHER WAS A CLEAR DAY APPROXIMATLY 69 DEGREES.

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TL* THE CONTACT OWNS A 2016 FORD F-350 SD. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR KEPT FLASHING. BILL UTTER FORD (4901 S INTERSTATE 35 E, DENTON, TX 76210, (940) 321-7400) DIAGNOSED THAT THE REDUCTANT HEATER AND SENDER ASSEMBLY NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART AND STATED THAT THE VEHICLE WAS EXCLUDED FROM FORD'S CUSTOMER SATISFACTION PROGRAM (18M01). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

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REFERENCED FORD HAD THE DRIVER'S SIDE AIRBAG DEPLOY WHILE VEHICLE WAS PARKED IN A HEATED GARAGE OVERNIGHT. THERE WAS NO KEY IN THE IGNITION. WE DO NOT HAVE A TIME FRAME FOR HOW LONG IT WAS PARKED BEFORE DEPLOYMENT. AFTER THIS DEPLOYMENT FOUND THAT THE TRUCK NO LONGER HAD POWER TO START THE VEHICLE OR ANY DASHBOARD INDICATORS/GAUGES WORKING. THE HEADLIGHTS WOULD COME ON/OFF RANDOMLY TILL BATTERY IS COMPLETELY DEAD WHILE PARKED AND SWITCH WAS IN THE OFF POSITION. SPOKE WITH THE DEALERSHIP AND THEY SAID IT WOULD TAKE UP TO 6 MONTHS TO REPAIR. I DECIDED TO SEE IF I WAS ABLE TO TRACK DOWN THE PROBLEM MYSELF. WHILE WORKING ON THE TRUCK MY DOG HAPPENED TO JUMP INTO THE TRUCK AND ALL THE LIGHTS CAME BACK ON. I TOLD HIM TO GET OUT AND AS HE WAS GETTING DOWN HE MADE CONTACT WITH THE DRIVER'S SIDE FOOT WELL COVER AND ALL THE LIGHTS WENT BACK OUT. UPON REMOVING THE FOOT WELL COVER I IMMEDIATELY FOUND BROKEN AND CHARRED WIRING TO INCLUDE THE AIRBAG WIRES BEING COMPROMISED. THE AREA OF CONCERN IS WHERE THE FOOT WELL COVER AND THE DRIVER'S SIDE KICK WELL PANEL COME TOGETHER JUST BELOW AND TO THE LEFT OF THE PARKING BRAKE. THEY USE THE OPEN SPACE BELOW THE FOOT WELL COVER TO RUN THE WIRES TO VARIOUS DIFFERENT PARTS OF THE VEHICLE. SPEAKING WITH KENDALL FORD DEALERSHIP IN WASILLA ALASKA, HE INFORMED ME THAT THE WIRE BEING CHAFFED/BROKEN AND CHARRED WAS A NORMAL WEAR AND TEAR PART AND THAT FORD WOULD NOT REPAIR IT OR REPLACE THE AIRBAG. REALLY FELT LIKE THEY DID NOT WANT TO EVEN TALK TO ME.

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