What 208 owners told NHTSA about the 2016 Ford F-350 Super Crew

The contact owns a 2016 Ford F-350. The contact stated while driving 60 MPH, there was an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the local dealer where it was diagnosed and determined that the cylinder was not operating as needed, and there was engine damage. The vehicle was not repaired. The vehicle was previously taken to the local dealer, Summerville Ford (9700 Dorchester Rd, Summerville, SC 29485); where it was diagnosed and determined that there were metal shavings in the fuel system in the high-pressure fuel pump. The vehicle was repaired; however, the failure recurred. There was black smoke while driving and the check engine warning light was illuminated. The contact stated that the turbo charger, body mounts, and coolant pump were replaced; however, the failure persisted. The manufacturer was not yet contacted. The failure mileage was approximately 82,800.

NHTSA ODI 11666336

The contact owns a 2016 Ford F-350. The contact stated that the check engine warning light was illuminated. The contact stated that after adding diesel particulate filter fluid in the vehicle, the message that the vehicle was low on fluid was displayed, and the vehicle would unintendedly decelerate to under 50 MPH. The vehicle was taken to the dealer, who replaced the DPF pump and burner. Approximately 30,000 miles later, the failure recurred, and the vehicle was returned to the dealer. The dealer replaced the DPF pump and burner again. The manufacturer was informed of the failure and opened a case. The manufacturer transferred the contact to the NHTSA Hotline to report the failure. The failure mileage was 52,860.

NHTSA ODI 11653421

The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, the engine seized. The check engine warning light illuminated. The contact stated that the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed with a failed fuel pump and metal shavings inside the fuel system. The contact was informed that the fuel system and injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,000.

NHTSA ODI 11592147

The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to reach her destination but had to periodically start the vehicle and let it run to ensure that the vehicle would remain operable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the diesel exhaust fluid tank had frozen and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.

NHTSA ODI 11534446

The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the diesel particulate filter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 44,000.

NHTSA ODI 11484822

The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the diesel particulate filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to Customer Satisfaction Program: 20M06 (Diesel Particulate Filter Warranty Extension) however, the VIN was not included. The failure mileage was approximately 36,000.

NHTSA ODI 11481042