What 208 owners told NHTSA about the 2016 Ford F-350 Super Crew

P207F dtc Nox sensor issue

NHTSA ODI 11663029

The contact owns a 2016 Ford F-350. The contact stated while driving approximately 70 MPH, the "Engine Power Reduced" message was displayed and the vehicle downshifted while running very rough before the vehicle stalled. The contact coasted to the side of the road and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and determined that the high-pressure fuel pump had failed and caused metal fragments to enter the fuel system. The contact was informed that the high-pressure fuel system needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 112,000.

NHTSA ODI 11558911

My vehicle was purchased from Shottenkirk Ford new in 2016. They perform my maintenance regularly. Recently, I experienced a leak and took it in; I had it towed to them. Shottenkirk wanted $1200 because they stated that the water pump needed to be replaced. After replacing the water pump, the leak was worse. Shottenkirk wanted $1200 to replace parts they said needed replacing in the transmission cooling portion. They tried to get me to trade in my vehicle for a new one. I could not afford that. After they did that repair, they said there was still a small leak. I tried to head straight home, but the vehicle would not shift into third gear, stranding me in highway traffic. I had to have the vehicle towed back to them. Now, they state that the transmission needs repair and they want $9000. I stated I could not do this and they said I could trade my 2016 Ford Diesel F350 with 4WD with numerous upgrades for a base-model 2008 Honda Ridgeline 2WD with over 100,000 miles. After researching, I believe Ford and Shottenkirk are well aware of the problems with the manufacturing of this truck, and I believe it needs to be addressed at a national level.

NHTSA ODI 11515606

My wife and I were pulling a 40’ fifth wheel from AZ to Idaho. On the Montana side of 4th of July pass I suddenly get a trouble code. The exhaust filter is full. My wife and I are both handicapped so in the mountains pulling our rv scared us both. I pulled over when I could and called Ford. The guy tells me to just drive it at a constant speed over 45 and it should clean itself. My question was I’ve been traveling over 45 for miles so why is it full? No explanation, however, he tells me if it doesn’t clean out then the trk will go into limp mode and that’s not good. But also says we should be ok for the 200 remaining miles until we get to Idaho. Well here’s the problem. My understanding is that this component is part of the emission system and is not something that is life nor death if it isn’t working. Well we get part way up the mountain not fifty miles in the middle of no where and the trk suddenly starts loosing power on a two lane mountain pass with two handicapped people, one 70 and one 62. This trk slows to 5 mph in first gear and that’s it…. That as far as I’m concerned put our lives in danger! We could have died over a stupid part of the emissions system that Ford decided was important enough to put a vehicle into a not even a limp mode but actually create a dangerous situation. Why so they can charge me $200 to clean it. Which is done by hooking a code machine to the trk and telling it to clean the exhaust filter and it all automatic. I understand this limp mode and other computer controlled systems Ford and other manufacturers built into their vehicles allows them a way to get you into their shop but taking my wife and my life into their hands is not only dangerous but should not be allowed on such a level. If we would have been hit or injured because of this there would have been a law suit for sure. So now what????

NHTSA ODI 11510907

The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the diesel particulate filter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 44,000.

NHTSA ODI 11484822

vehicle was taken to Seaside Auto Repair, Satellite Beach FL to be looked at for problems it was having on the 24th of March. On 3/31/22 the using federal agency rec'd call to pick up vehicle at the shop as they could not figure out the problem and how to fix it. The agency picked up vehicle from shop. Agency started vehicle and drove to the Pest Mgmt Shop at Patrick AFB, As the vehicle crossed the main gate, the driver heard a strange noise coming from the driver side of the hood near the side mirror, sound got faster. As he approached Anvil Ave, all power to the vehicle went down leaving him with only brake and steering control. At the same time the driver saw flames spew from the driver side panel of the hood. He pulled over, exited vehicle and contacted base fire dept.

NHTSA ODI 11461455

Vehicle fire started in engine compartment. Vehicle is a total loss

NHTSA ODI 11458997

The cp4 injection pump destructed and took out the whole fuel system with it. Cause upwards of $12,000 in repairs this is a issue ford needs to address and get took care and take some responsibility on there own

NHTSA ODI 11443813

A main computer communication cable failed (rubbed through) due to rubbing due from the use of the parking brake. I noticed all my gauges were not working. I happened to be very close to the Ford dealer, so I pulled in the lot and turned the truck off to see if the issue would reset. Upon trying to start the truck, everything was dead. I got the service manager and left the truck. When he called me to tell me what he found, I immediately recall reading about this same issue several times on the Ford Truck Enthusiast web site, and the fix was simply moving the communication cable so it doesn’t rub.

NHTSA ODI 11443546

While driving on the interstate and upon exiting the truck will shutdown. After coming to a complete stop, putting the truck in park and turning off the key ignition, the truck will start back up.

NHTSA ODI 11420752

I WAS TRAVELING UP HORSESHOE BEND (IDAHO). I HEARD A NOISE THAT SOUNDED LIKE A BACKFIRE, BUT TOWARDS THE FRONT. AFTER I HEARD THE NOISE, THERE WAS SMOKE COMING FROM UNDER THE HOOD. MY PASSENGER AND I WERE ABLE TO MAKE IT OUT OF THE VEHICLE. WHEN I OPENED THE HOOD, FLAMES JUST EXPLODED FROM UNDER THE HOOD. IN JUST A MATTER OF MINUTES, MY TRUCK AND 5TH WHEEL WERE ENGULFED IN FLAMES. THE PASSENGER AND I WERE TREATED IN FIRST RESPONDER VEHICLE FOR SMOKE INHALATION.

NHTSA ODI 11361573

MICHAEL WAS CHANGE ODOMETER ENGINE TOTAL MILES TO HAVE WARRANTY FROM DEALER

NHTSA ODI 11349345

STARTED MY 2016 F350 SUPER DUTY 6.7 DIESEL ON A FREEZING MORNING AND DROVE TO WORK. AT LUNCH I STARTED THE VEHICLE AND ABOUT 3 MILES INTO MY DRIVE A SLOW SPEED THE CHECK ENGINE LIGHT CAME ON. I WENT TO A LOCAL AUTO ZONE FOR ENGINE CODE DIAGNOSTICS AND THE READER SHOWED CODE P20BA. THIS CODE INDICATES THERE IS AN ISSUE WITH THE EMISSIONS DEF SCR FLUID HEATER - EMISSIONS RELATED. I HAVE NOT HAD THE OPPORTUNITY TO TAKE MY VEHICLE TO A FORD DEALER AS THEY ARE COMPLETELY BOOKED FOR SERVICE CALLS. I SEARCHED THE INTERNET AND FOUND A RECALL FOR THIS ISSUE IN PRIOR YEAR MODELS OF THE SAME VEHICLE YEARS 2011-2015. THERE IS NO INDICATION OF A CURRENT RECALL FOR THE 2016 YEAR MODEL SO WILL LIKELY HAVE TO PAY UPWARDS OF $1200 (SEARCH INFORMATION INDICATION) TO GET THIS EMISSION REPAIR COMPLETED ON A VEHICLE WITH ~60K MILES. SINCE THE BODY STYLE AND ENGINE CHANGES FOR THIS FORD SUPER DUTY MODEL DID NOT CHANGE UNTIL 2017 I'M HOPING THIS RECALL WILL BE EXTENDED TO THE 2016 YEAR MODELS AS THIS SEEMS TO BE AN ONGOING ISSUE WITH OTHER OWNERS. THE RECALL I AM REFERRING TO IS FORD CUSTOMER SATISFACTION PROGRAM 18M01. THE ATTACHED PICTURE MILAGE IS NOT REPRESTETATIVE OF THIS VEHICLE, THE VEHICLE HAS ABOUT 60K MILES ON IT. THANKS FOR YOUR CONSIDERATION.

NHTSA ODI 11280852

THE REDUCTANT HEATER RECALL NEEDS TO EXTEND TO AT LEAST MY 2016 TRUCK. THEY HAVE HAD EXCESSIVE FAILURES. MY LAST TRUCK WAS INCLUDED IN THE RECALL (WARRANTY EXTENSION-PROGRAM 18M01). THIS RECALL WAS GIVEN IN 2018 AND THEY SHOULD HAVE INCLUDED MORE THAN JUST 2012 TO 2015.

NHTSA ODI 11278223

FORD CALLS IT A DEATH WOBBLE THEY SAY IT'S A COMMON PROBLEM. SAD WHEN DEALERSHIP TELLS YOU THAT. STEERING STABILIZER SEVERAL OTHER PARTS WILL NEED TO BE BOUGHT TO REPAIR THIS PROBLEM. WOBBLE OUT OF CONTROL ON THE HIGHWAY CAN'T UNDERSTAND HOW THEY CAN HAVE SUCH UNSAFE PARTS THAT COULD KILL SEVERAL PEOPLE. SAD!

NHTSA ODI 11253538

HAD TRUCK TAKEN IN SEVERAL TIMES REGARDING LOSS OF ANTI FREEZE TOLD THEM EVERY TIME I THOUGHT IT WAS THE INTER OILER. THEY REPLACED OTHER THINGS SAID THEY HAD TO DO AS MANUFACTURERS SAID. AFTER SEVERAL ATTEMPTS WITH NO LUCK. IT FINALLY RAN OUT OF WARRANTY. THEY THEN REPLACED A EGR COOLER AND SAID THAT WAS IT CHARGED ME FOR IT THREE DAYS LATER THE CONNECTING ROD WENT THROUGH THE SIDE OF THE MOTOR AND BROKE THE CRANK IN SEVERAL PLACES AS THEY SAID IT WAS OUT OF WARRANTY AND TRIED TO SAY I WOULDN'T LEAVE IT WITH THEM LONG ENOUGH THEY WOULD NOT STAND BEHIND ANY OF IT INCLUDING CHARGING ME FOR AN EGR COOLER THAT HAD NOTHING WRONG WITH IT. TOLD ME THEY HAD NO IDEA WHAT HAPPENED TO IT NEVER SEEN ANYTHING LIKE THAT BEFORE. THEY HAD THE HEAD PULLED AND WHAT I SAY WAS VERY EVIDENT THAT ANTIFREEZE HAD FLOOD A CYLINDER AND LOCKED IT UP. CAN'T BELIEVE I AM THE ONLY ONE THIS HAS HAPPENED TO. I DO HAVE PHOTOS AND PARTS IF NEEDED.WAS IN MOTION DATE MOTOR BLEW UP IS APPROXIMATELY CAN GET EXACT IF NEEDED

NHTSA ODI 11253541

TL* THE CONTACT OWNS A 2016 FORD F-350 SD. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR KEPT FLASHING. BILL UTTER FORD (4901 S INTERSTATE 35 E, DENTON, TX 76210, (940) 321-7400) DIAGNOSED THAT THE REDUCTANT HEATER AND SENDER ASSEMBLY NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART AND STATED THAT THE VEHICLE WAS EXCLUDED FROM FORD'S CUSTOMER SATISFACTION PROGRAM (18M01). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

NHTSA ODI 11196215

TL* THE CONTACT OWNS A 2016 FORD F-350 SD. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BASIL FORD (1540 WALDEN AVE, BUFFALO, NY 14225, (716) 893-1000) WHERE IT WAS DIAGNOSED THAT THE INCORRECT FUEL WAS PLACED IN THE VEHICLE. THE VEHICLE WAS THEN TOWED TO WASHINGTON FORD (507 WASHINGTON RD, WASHINGTON, PA 15301, (724) 223-5100) WHO SPECULATED THAT THERE WAS NO OCTANE IN THE FUEL OR THERE MAY HAVE BEEN WATER OR RUST IN THE FUEL SYSTEM. THE DEALER LATER STATED THAT, WITH FUEL SAMPLES, THEY FOUND METAL SHAVINGS IN THE FUEL SYSTEM AND THE HIGH PRESSURE FUEL PUMP MAY NEED TO BE REPLACED. THE VEHICLE WAS SERVICED BY THE SECOND DEALER, BUT THEY COULD NOT PROVIDE A PERMANENT REMEDY TO REPAIR THE VEHICLE. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE IF THE PART WAS AVAILABLE TO PROVIDE TO THE DEALER TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,222. *TT *DT UPDATED 10/19/18*JB

NHTSA ODI 11104178

TL* THE CONTACT OWNS A 2016 FORD F-350. WHILE DRIVING APPROXIMATELY 70 MPH, 'LOSING POWER' DISPLAYED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO CLASSIC FORD SMITHFIELD (1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577). THE DEALER DIAGNOSED THE VEHICLE, BUT COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS DUE TO CONTAMINATED FUEL. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT PROVIDED. *TT *DT UPDATED 10/19/18*JB

NHTSA ODI 11088433

AT APPROX. 4600 MILES THE ENGINE STARTED TO SHAKE VIOLENTLY A COUPLE OF MILES AFTER THE EMISSION REGENERATION STARTED. FORD HAS A SERVICE BULLETIN ON THIS ISSUE FOR F350 SUPER DUTY TRUCKS BUILT IN 2016. APPARENTLY THE COMPUTER INCREASES THE FUEL IN ONE SIDE OF THE CYLINDER HEAD IN ORDER TO BURN OFF THE SOOT ON THE EMISSION FILTER. THIS CAUSES THE ENGINE TO BACK FIRE CONTINUALLY. THE FIRST TIME IT HAPPENED WE THOUGHT THAT THE EXHAUST FELL OFF IT SOUNDED SO BAD. THE SHAKING GOT TO BE SO BAD THAT WE HAD TO PULL OFF TO THE SIDE OF THE ROAD AND TURN OFF THE ENGINE WHEN IT HAPPENS. THE TRUCK WAS IN THREE TIMES FOR SERVICE AT 5985, 10669 AND 15210. FIRST, FORD DID A SOFTWARE UPDATE. THE SECOND TIME IT WAS IN FOR REPAIR, THE DEALER PULLED OFF THE CYLINDER HEAD AND REPLACED IT. THAT DIDN'T WORK EITHER. NOW, FORD HAS DECIDED TO REPLACE THE ENTIRE ENGINE. IT TAKES ABOUT 5000 MILES FOR THE ISSUE STARTS HAPPENING, SO WE WILL SEE IF THE NEW ENGINE DOES THE SAME THING.

NHTSA ODI 11005832

WHEN 2016 F-350 SD PULLING 18000 LB CAMPER ON INTERSTATE HIGHWAY RUNNING 65-70 MPH GOES INTO EXHAUST CLEANING MODE, THE VEHICLE SPEED DROPS TO APPROX 45MPH IN SHORT DISTANCE. VEHICLE IS ACTING LIKE LIMP MODE. NO CODES ARE PRESENT. WHEN EXHAUST CLEANING MODE CLEARS, VEHICLE RESUMES NORMAL SPEED. THIS HAS HAPPENED TWICE IN THE LAST MONTH. FORD TELLS ME THIS IS NORMAL. FEEL THIS IS A MAJOR SAFETY HAZARD WHEN SPEED SUDDENLY DROPS ~30 MPH WITH CHANCE OF REAR END COLLISION. THIS PROBLEM HAS ONLY HAPPENED WHEN PULLING 18000 LB CAMPER. HAVE NOT SEEN PROBLEM WITH NO LOAD.

NHTSA ODI 10916657

WHEN THE 6.7 DIESEL ENGINE GOES IN TO REGENERATION FOR THE EMISSION SYSTEM THE ENGINE SOMETIMES SHUDDERS AND SHAKES VIOLENTLY. THE VALVES RATTLE AND THERE IS A SUDDEN LOSS OF POWER AND TRUCK SLOWS. SEEMS TO BE MOSTLY WHEN THE TRUCK IS IN A SLIGHT PULL UP A GRADE. BUT, IT HAS DONE IT ON FLAT GROUND. THIS CONDITION IS VERY DANGEROUS AND WIDE SPREAD THROUGHOUT THE FORD 6.7 DIESEL ENGINES. THE DEALER STATED IT WAS COMMON WITH THESE 6.7 DIESEL ENGINES AND A FIX WAS COMING BUT IT HAS BEEN OVER 2 YEARS AND NO FIX IN SITE. MY TRUCK IS A 2016 WITH ONLY 10,000 MILES. FORD KNOWS THERE IS A PROBLEM AND WON'T FIX IT. THE TRUCK IS AT WOODY ANDERSON FORD IN HUNTSVILLE, ALABAMA IN THEIR TRUCK SHOP. THEIR TRUCK SHOP SERVICE MANAGER TOLD ME OF THE PROBLEM WHEN I REPORTED WHAT THE TRUCK WAS DOING. FORD ACTUALLY HAS A TSB FOR FOR CUSTOMERS WHO HAVE REPORTED THIS ISSUE, BUT THEY HAVE NO DESIRE TO CORRECT THE PROGRAMMING. IT IS BAD AND SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GET HURT.

NHTSA ODI 10865897