What 647 owners told NHTSA about the 2015 Tesla Model S 60

SAFETY CONCERN REGARDING A RECENT BATTERY EXPLOSION IN A SIMILAR CAR 2015 MODEL S 85 D WHILE DRIVING IN TEXAS. POSTING LINKS TO THE NEWS AS IT HAPPENED ON DEC 28TH 2020 .HTTPS://WWW.WASHINGTONPOST.COM/TECHNOLOGY/2020/12/28/TESLA-BATTERY-FIRE/ HTTPS://WWW.DAILYMAIL.CO.UK/NEWS/ARTICLE-9093283/TESLA-OWNER-41-SAYS-2015-MODEL-S-SUDDENLY-ERUPTED-LIKE-FLAMETHROWER-TEXAS.HTML

NHTSA ODI 11385326

TESLA UPGRADED THE INFOTAINMENT SYSTEM ON MY CAR AND AS A RESULT THE SCREEN'S VIEW OF THE BACKUP CAMERA IS NOW EXTREMELY DARK WHEN USED AT NIGHT. MY WIFE NARROWLY AVOIDED HITTING A TREE THE FIRST NIGHT. THE UPGRADED SYSTEM'S BACKUP CAMERA IS ALMOST USELESS NOW AND A REAL SAFETY HAZARD AS ONE CAN NO-LONGER SEE THE ROAD OR ANY OBSTACLES WHEN REVERSING AT NIGHT. PREVIOUSLY, IT WAS A VERY WELL PERFORMING SYSTEM. TESLA HAS NOT FIRM TIMELINE TO RECTIFY THIS ISSUE.

NHTSA ODI 11385106

MY GUESS IS THE MCU OR THE COMPUTER CHIP OF THE CAR STOPPED WORKING. I READ THERE IS AN INVESTIGATION ON TESLA FOR THIS ISSUE WITH MODEL S. EVERY LAST FEW SOFTWARE UPDATES THE CAR HAS BEEN GETTING WORSE AND NOW THE ELECTRICAL STOPPED WORKING COMPLETELY. I CAN USE MY BLINKERS EVEN! THE CAR DRIVES AND CHARGES, BUT THAT IS ABOUT IT. 40K MILES TOTAL AND BUILD 2015.

NHTSA ODI 11384929

2015 MODEL S P85D WITH FAILED MCU (MEDIA CONTROL UNIT) SINCE BEGINNING OF JULY. TESLA STILL DOES NOT HAVE A PART TO REPAIR MY CAR. A TEMPORARY FIX IN AUGUST ONLY LASTED AROUND 4 WEEKS AND COMPLETELY FAILED AGAIN. WHEN MCU FAILS, ALL SAFETY FEATURES ARE NOT AVAILABLE. NO BACKUP CAMERA. NO TURN SIGNAL. NO CONTROL ON HEADLIGHT SO IF IT RAINS DURING THE DAY I CAN'T MAUALLY TURN HEADLIGHT ON EITHER. BASICALLY JUST A CAR THAT MOVES AND STOPS WITHOUT ANY OTHER FUNCTION. TESLA IS NOT TAKING THE PROBLEM SERIOUSLY AND WAITING NEARLY 1/2 A YEAR AND STILL NO PARTS AVAILABLE IS UNACCEPTABLE. TESLA OBVIOUSLY HAVE PARTS AVAILABLE TO MAKE NEW CARS AND ARE IGNORING CUSTOMER WHO ACTUALLY HELPED A NEW CAR COMPANY TO THRIVE. PLEASE FORCE TESLA TO TAKE THIS MATTER SERIOUSLY AND

NHTSA ODI 11384859

I NOTED A CLUNKING NOISE ON THE DRIVER SIDE WHEEL AREA WHILE DRIVING. I ASK FOR HELP FROM SERVICE, BUT EVERYTHING IS AUTOMATED AND THEY MADE AN APPOINTMENT FOR A MONTH LATER. A FEW WEEKS AFTER REPORTING THE NOISE, I WAS BREAKING WHEN MY DRIVER SIDE FRONT WHEEL SEEM TO GIVE WAY AND THE CAR STARTED TO SKID. THE AFFECTED WHEELS SEEM TO BE SCRAPING THE WHEEL WELL. NOT MUCH HELP FROM THE SERVICE APP AND SUGGESTED I GET IT TOWED 200 MILES AWAY AT $1100 SO THEY COULD EVALUATE. MY LOCAL TIRE GUY SAW THE BROKEN LEFT LOWER CONTROL ARM AND SAID THIS WAS ALL OVER THE INTERNET AND CLASS ACTION SUIT HAD JUST BEEN FILED. TELSA HAS BEEN UNRESPONSIVE AND INACCESSIBLE DUE TO THEIR AUTOMATED SYSTEM. SO FAR BILL TO FIX IS OVER $4,000.

NHTSA ODI 11384405

I BELIEVE A COMPLETE FAILURE OF THE EMBEDDED MULTIMEDIACARD. NO TOUCH SCREEN USE, NO CAMERA, NO AUDIBLE SOUNDS FOR TURN SIGNAL OR WARNINGS, NO CONTROL OVER LIGHTS OR DOOR LOCKS. EARLIER IN THE YEAR, I NOTICED NON RESPONSIVE REQUEST TO START UP THE CAR, UNDRIVABLE FOR 45 SECONDS, NOW IT IS UP TO A FEW MINUTES UPON ENTERING THE CAR, WHICH IS A SAFETY ISSUE. ESPECIALLY WHEN COMBINED WITH NOT BEING ABLE TO LOCK THE DOORS WITH THE LCD. I BELIEVE THIS IS THE SCREEN ISSUE THAT TESLA IS OFFERING REPAIRS NOW, BUT I HAVE TRIED TO MAKE AN APPOINTMENT, AND THE EARLIEST ONE IS TWO WEEKS OUT, WHICH I HAVE MADE.

NHTSA ODI 11383241

BACKING UP IN MY DRIVEWAY AT 2 MILE PER HOUR, RIGHT REAR SUSPENSION COLLAPSED. CAR TRANSPORTED BY FLATBED TO TESLA CLEVELAND. EXTENSIVE REPAIRS INCLUDING TO RIGHT FRONT SUSPENSION. I NOTE 42 OTHER COMPLAINTS OF SIMILAR TO NHTSA ON TESLA MODEL S 2015-7 YEAR MODELS.

NHTSA ODI 11378123

THE MAIN LARGE CONTROL PANEL HAS BECOME UNRESPONSIVE WHILE THE CAR IS IN MOTION AT LEAST 4 TIMES IN THE LAST 2-3 WEEKS. ALL 4 TIMES THE CAR WAS IN MOTION, 3 TIMES ON A HIGHWAY. THE MAIN SCREEN TURNED OFF AND RESTARTED 3 TIMES AND 1 TIME THE CAR HAD TO BE PULLED TO THE SIDE AND RESTARTED BUT IT TOOK A WHILE TO DO THAT. THE CAR WAS DRIVABLE BUT OTHER FEATURES WERE STRUCK, LIKE SEAT WARMERS AND AIR CONDITIONING.

NHTSA ODI 11378143

MCU 1 FAILING ON CAR. CAR SCREENS TURN OFF RANDOMLY, STARTUP IS PROLONGED, LOSES DRIVER SAFETY FEATURES AND OVERALL SLOW/LAG MAKING IT HARD TO ACCESS MANDATORY US ROAD SAFETY FEATURES SUCH AS LIGHTS. TESLA REFUSES TO FIX.

NHTSA ODI 11377360

FRONT SUSPENSION FAILED AT 64,XXX MILES. LOUD RATTLING AT LOW SPEEDS AND OVER ANY BUMPS OR DRIVEWAYS. TESLA SAID IT WAS A WEAR AND TEAR ITEM BUT AT 64K MILES, SUSPENSION SHOULD NOT HAVE FAILED.

NHTSA ODI 11377019

FRONT END HAD PROBLEM, MADE NOISE FOR A WHILE, MADE APPT, THEN BY THE TIME APPT CAME, SOMETHING HAP AND RT FRONT TIRE/WHEEL MOVED BACK INTO WHEEL WELL. (BROKE OFF). HAD TO BE TOWED. DEALER WAS PRETTY ADAMANT TO BE SURE I DID NOT HIT OR RUN OVER SOMETHING, BUT WHEN HE FOUND OUT I DID NOT, THEN THEY WERE NICE ENOUGH TO COVER IT. THE TOW I HAD TO PAY, BECAUSE IT WAS OUT OF WARRANTY. OVER 50K MILES. LATER THEY CHANGED THE SUSPENSION SETUP ON MODELS. I FIGURED IT WAS TO FIX PROBLEM.

NHTSA ODI 11377098

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 TO 30 MPH, THE VEHICLE DROVE OVER POTHOLE AND THE PASSENGER'S SIDE FRONT AND REAR TIRES SUSTAINED BLOWOUTS. ADDITIONALLY, THE PASSENGER'S SIDE FRONT RIM WAS FRACTURED, REAR SUSPENSION WAS FRACTURED, AND THE REAR BALL JOINT WAS ALSO FRACTURED. THE VEHICLE WAS TOWED TO TESLA (8105 BIG LAKE ROAD, CLARKSTON, MI, 48346, (248) 241-9321) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S AND FRONT PASSENGER'S SIDE FORE-LINK ASSEMBLY, THE PASSENGER'S SIDE UPPER REAR SUSPENSION LINK ASSEMBLY, AND PASSENGER'S SIDE REAR WHEEL LINER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000.

NHTSA ODI 11377100

ON SATURDAY MAY 30, 2020, I WAS BACKING UP OUR 2015 TESLA MODEL S IN A PARKING AREA IN ANN ARBOR, MI, AT A VERY LOW SPEED, WHEN I HEARD A SUDDEN 'JOLTING' NOISE. AFTER DRIVING ABOUT A MILE FURTHER, WHEN TURNING TO PARK ELSEWHERE, THE RIGHT FRONT TIRE BEGAN RUBBING THE REAR SIDE OF ITS CAVITY (THE WHEEL LINER), AND BECAME UNSTABLE. WE HAD TO HAVE IT TOWED FROM THAT LOCATION 48 MILES, TO THE TESLA SERVICE CENTER IN CLARKSTON, MI (COVERED LARGELY BY OUR INSURANCE). TESLA DIAGNOSED THE PROBLEM AS A FAILED RIGHT FRONT FORE LINK ON MONDAY, JUNE 1ST, AND FIXED THE VEHICLE ON THE SAME DAY--(REPLACING BOTH LEFT AND RIGHT FRONT FORE LINKS). I WAS CHARGED $323.75 FOR LABOR, BUT DID NOT HAVE TO PAY FOR THE FORE LINK PARTS (2 X $205 = $410). FOR SOME UNKNOWN REASON, THE RIGHT FRONT WHEEL LINER WAS NOT REPLACED AS PART OF THIS REPAIR. I CALLED TESLA CLARKSTON ABOUT THIS WHEN I NOTICED IT AND SCHEDULED A ROAD SERVICE REPAIR FOR JUNE 15TH. I WAS CHARGED AN ADDITIONAL $167.00 (PARTS, LABOR, AND $4.50 TAX) FOR THAT SERVICE.

NHTSA ODI 11376983

THE ISSUE IS RELATED TO MCU (MEDIA CONTROL UNIT). BACK IN JUNE 2020, MY VEHICLE HAS ISSUE WITH MCU. THE TECHNICIAN RECOMMENDED TO REPLACE THE UNIT AND TYSONS CORNER ,VA SERVICE CENTER PERFORMED THE SERVER TO REPLACE IT. ON 11/09/2020 TESLA ISSUED THE WARRANTY ADJUSTMENT PROGRAM ANNOUNCEMENT (HTTPS://WWW.TESLA.COM/SUPPORT/WARRANTY-ADJUSTMENT-PROGRAM) AND IT WAS STATED THAT IT ONLY APPLIES TO THE ORIGINAL OWNERS, BUT NOT SECOND (TRANSFERRED) OWNERS - WHICH IS UNFARE. WE BROUGHT IN FEB 2019 AND THE CURRENT MILLAGE IS AROUND 37K. PLEASE REVIEW THE REQUEST AND HELP TO GET THE REFUND FOR THE CHARGES INCURRED FOR REPAIRING THE MCU

NHTSA ODI 11376893

I WAS TURNING INTO A PARKING LOT ON FRIDAY, OCT. 2, 2020, WHEN SUDDENLY I HEARD A GRINDING NOISE FROM THE FRONT RIGHT WHEEL. AFTER PARKING, I COULDN'T SEE ANYTHING WRONG. WHEN I LEFT, THE NOISE CONTINUED, AND ALTHOUGH THE CAR WAS DRIVEABLE (LESS THAN 25 MPH), THE GRINDING NOISE CONTINUED WHENEVER I TURNED THE WHEELS AT ALL. FORTUNATELY, I WAS ONLY ABOUT A MILE FROM THE LOCAL TESLA SERVICE CENTER SO I DROVE THE CAR DIRECTLY THERE. ALTHOUGH THE CAR DID TURN, IT WAS NOT TURNING AS SHARPLY AS IT SHOULD. BUT IT WAS ENOUGH TO GET ME THERE AND INTO THE PARKING LOT SAFELY. AT THAT POINT, THE RIGHT FRONT TIRE LOOKED LIKE IT WAS PUSHED BACK AGAINST THE REAR OF THE TIREWELL. WE LOOKED UNDER THE CAR AND SAW A DETACHED CONTROL ARM ON THE RIGHT SIDE. THEY FIXED THE PART AND RETURNED THE CAR TO ME THE FOLLOWING WEEK.

NHTSA ODI 11376723

AN INCREASE IN MCU ROGUE REBOOTS/CRASHES A SIGNIFICANT SLOWING DOWN OF THE MCU IN OPERATION, E.G. SLOW BOOT TIMES OR SLOW MAP RENDERING GLITCHES AND ISSUES WITH BLUETOOTH CONNECTIVITY. BLINKER NOT BLINKING.

NHTSA ODI 11376421

THE MCU IN THIS CAR WENT BLACK SEVERAL OCCASION WHILE DRIVING. I LOST ALL CONTROLS OF LIGHTINGS AND WIPER. ON SEVERAL OCCASIONS....THE CAR SHUT DOWN AND I HAVE TO COAST TO THE AIDE OF THE HIGJWAY

NHTSA ODI 11376470

DATE NOTED BELOW WAS THE MOST RECENT OF MULTIPLE OCCURRENCES. THIS HAS HAPPENED NOW AT LEAST 6 TIMES BEGINNING IN OCTOBER 2020. WHILE DRIVING, THE 17" DISPLAY IN THE CENTER OF THE DASH SUDDENLY GOES BLANK. AT THIS POINT, ACCESS TO THE BACKUP (REAR-FACING) CAMERA IS UNAVAILABLE.

NHTSA ODI 11376067

TESLA MODEL S 2015 90D. I HAVE A SERVICE APPOINTMENT COME NOVEMBER 30TH 2020 FOR THIS BUT I HAVE HAD MULTIPLE OCCURRENCES OF THE MAIN PANEL AND SIDE PANEL DISPLAY GO COMPLETELY CRASH AND BLACK SCREEN ON ME. DISABLING BOTH THE "AUTOPILOT" V1 FEATURE IN MID USE ON A HIGHWAY GOING 60+ MPH, GPS AND OTHER IMPORTANT ASSISTANT INFORMATION SUCH AS VEHICLE SPEED ETC(BECAUSE SCREENS ARE BLACK). ITS A VERY JARRING AND DANGEROUS EXPERIENCE GOING FAST ON THE HIGHWAY AND HAVING THE CAR "CRASH" IN SUCH A WAY THAT JUST GAS AND BREAKING ARE ALL THAT ARE SUDDENLY LEFT WORKING IN AN INSTANCE(ESPECIALLY WHEN YOU HAVE THAT AUTO PILOT FEATURE ENGAGED ON A TURN). I STRONGLY RECOMMEND NHTSA TO CONTINUE THEIR INVESTIGATION TOWARDS THIS AS THERE ARE LIKELY SERIOUS FLAWS WITH THE EMMC SYSTEM AND SOFTWARE THESE EARLY MODEL S CARS RELEASED WITH. I AM AFRAID TESLA IS GOING TO GIVE ME THE RUN AROUND AND NOT HANDLE THE SITUATION APPROPRIATELY, WHICH WOULD GENERALLY BE A CONSUMER RECALL WHEN EVENTS AS DANGEROUS AS THIS OCCUR. I WOULD SAY THESE FULL SYSTEM CRASHES HAVE OCCURRED AT LEAST 5+ TIMES SINCE I HAVE OWNED THE CAR IN 2015 AND IT SEEMS LIKE A MATTER OF TIME BEFORE A SERIOUS CRASH COULD BE CAUSED BY THIS FAULTY ENGINEERING . TESLA CURRENTLY IS TRYING TO DO AS MUCH DAMAGE CONTROL AROUND IT OFFERING TO LOOK INTO A REPLACEMENT PART BUT NO GUARANTEES ITS COVERED BY THEIR WARRANTY. AS A SOFTWARE ENGINEER MYSELF IT FEELS VERY MUCH LIKE WHEN HARDWARE STARTS TO GO BAD, LIKE A SYSTEM INTERNALS BEGINNING TO FAIL DUE TO CORRUPT MEMORY AND STORAGE. THESE EARLY TESLA MODEL S'ES ARE A TICKING TIME BOMB TO PUBLIC ROADS(I SAY THIS AS A TESLA FAN, WHEN WORKING THE CARS ARE INCREDIBLE TO DRIVE, WHEN THEY DYSFUNCTION ITS A VERY SERIOUS PROBLEM BECAUSE OF THE NATURE OF THESE SOFTWARE DRIVEN VEHICLES THEIR HARDWARE/SOFTWARE HAS TO BE ROCK SOLID).

NHTSA ODI 11375680

MCU FAILURE ON A SALVAGE TITLED VEHICLE, TESLA WILL NOT REPLACE THE MCU UNDER WARRANTY OR WARRANTY EXTENSION DUE TO THE VEHICLE BEING SALVAGE. A RECALL IS THE ONLY WAY TO PROTECT ALL TESLA OWNERS FROM THIS SAFETY ISSUE.

NHTSA ODI 11375170

THE MCU WENT OUT. TURN SIGNALS, BRAKE LIGHTS, BACKUP CAMERA, HVAC CONTROLS, ALL WENT WITH IT. CAR WOULD DRIVE, BUT WOULD NOT

NHTSA ODI 11375004

CENTER TOUCH SCREEN AND INSTRUMENT CLUSTER BOTH WENT BLANK ON THREE OCCASIONS. CAR WOULD STILL DRIVE BUT ALL OTHER FUNCTIONS WERE DISABLED FOR VARYING DEGREES OF TIME. MOST RECENTLY IT TOOK OVERNIGHT FOR THE INSTRUMENT CLUSTER TO FULLY RETURN. I AM AWARE THAT THIS MODEL HAS THE OLDER CHIP WHICH CAN CAUSE THIS PROBLEM. TESLA NOTIFIED ME THAT THEY WOULD REPLACE IT AND I TOOK THE CAR IN FOR SERVICE TODAY 11/17/20. RECEIVED SOME PUSHBACK FROM TESLA BUT IT IS SCHEDULED TO BE FIXED BY 11/23.

NHTSA ODI 11375016

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 65 MPH, THE INSTRUMENT PANEL WENT BLANK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF ROADWAY AND RESTARTED THE VEHICLE AND THE INSTRUMENT PANEL STARTED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TESLA SERVICE CENTER (2077 E. UNIVERSITY DR, TEMPE, AZ 85281, (602) 643-0024), TO BE DIAGNOSED. THE INTERNAL MEMORY WAS CLEARED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI 11375018

TOUCH SCREEN MEMORY CHIP FAILING. SCREEN HAS GONE BLANK WHILE DRIVING AND NO LONGER WILL PROCESS THINGS THAT PREVIOUSLY WORKED - PERHAPS MEMORY CAPACITY IS IMPAIRED ? REAR VISIBILITY IS MARGINAL WHEN SCREEN CAN NOT DISPLAY REAR CAMERA. SCREEN FAILURE WHILE DRIVING WAS ON AN INTERSTATE HIGHWAY.

NHTSA ODI 11374933

THE MAIN CONTROL UNIT CENTRAL SCREEN FROZE AND I COULD NOT GET THE CAR TO FUNCTION FOR ABOUT 7-8 MINS. DURING THIS TIME, ALL MAJOR FUNCTIONS OF CLIMATE CONTROL, REAR VIEW CAMERA, AND THE CAR ITSELF WAS NON-FUNCTIONAL. EVEN WHEN THE CAR FUNCTIONS, THERE ARE MANY TIMES WHEN THE COMPUTER STARTS TO GO SLOW. SOMETIMES CAUSING THE TOUCH SCREEN TO GET UNRESPONSIVE DURING DRIVING THE CAR. AND A FEW TIMES, THE TOUCH SCREEN HAS EVEN GONE DARK AND NON-FUNCTIONAL WHILE DRIVING THE CAR. HISTORY BEFORE THIS LATEST INCIDENT: NOTE THAT THIS HAS HAPPENED MANY TIMES IN THE PAST 1.5 YEARS. I TOOK THE CAR SEVERAL TIMES TO THE TESLA SERVICE SHOP AND THEY USED TO JUST TELL ME TO REBOOT THE COMPUTER AND THEY MANAGED TO RESET THE COMPUTER A COUPLE OF TIMES WHILE IN WARRANTY. FINALLY AT ONE POINT AFTER THE WARRANTY EXPIRED, THE COMPUTER COMPLETELY DIED EARLIER THIS YEAR AND TESLA SERVICE ADVISED THAT I NEED TO GET THE COMPUTER MCU REPLACED AT MY OWN EXPENSE OF ABOUT $1200. I DID THAT. NOW AFTER ABOUT 6 MONTHS OF THE NEW REPLACED MCU, THE PROBLEM HAS STARTED HAPPENING AGAIN, JUST LIKE IT HAPPENED ABOUT 1.5 YEARS AGO. COMPUTER SLOWING DOWN AND NOW TWO TIMES, FREEZING UP. I AM FRUSTRATED AT HOW EASILY THIS COMPUTER KEEPS GETTING INTO PROBLEMS AND CAUSES POTENTIALLY SAFETY ISSUES WHEN THE COMPUTER MAY GO DARK WHILE DRIVING OR TRYING TO BACK OUT OF THE GARAGE OR PARKING LOT WITHOUT VISIBILITY FROM THE REAR VIEW CAMERA WHEN IT HAPPENS. AND I'M AFRAID THAT THIS NEW COMPUTER MCU MAY BE ON ITS WAY AGAIN FOR COMPLETELY DYING A SECOND TIME IN THE SAME YEAR. I AM ATTACHING THE PHOTO OF THE STATE OF THE CAR FROM TODAY'S INCIDENT (1:15PM 11/16/2020 PACIFIC TIME). I HOPE YOU WOULD INVESTIGATE THIS CLOSELY SINCE IN THE PAST TESLA HAS BEEN TELLING ME THAT THIS IS NORMAL WEAR AND TEAR AND I CAN'T ACCEPT THAT THIS KIND OF THING IS ANYWHERE CLOSE TO NORMAL BEHAVIOR FOR A CRITICAL PART OF THE CAR.

NHTSA ODI 11374942