Home · 2015 Tesla Model S 60 · Complaints

What 647 owners told NHTSA about the 2015 Tesla Model S 60

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (647)Crash / fire / injury (79)Electrical system (256)Suspension (147)Steering (51)Lights (44)Speed control (40)Visibility & wipers (37)Fuel system (30)Body & structure (29)Transmission & drivetrain (29)Driver assistance (26)

Newest first · 647 complaints · page 10 of 26

Nov 16, 2020

THE TOUCHSCREEN WOULD BECOME LESS RESPONSIVE, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND I WOULD HAVE TO BE REBOOTED TO PUT IN MY PIN TO DRIVE. CAN SEE ONE OF THE FREEZE SCREEN TIMES AT HTTPS://YOUTU.BE/Z842RTUFGD8 I HAVE RECEIVED AN EMAIL (UPLOADED AS JPG) BUT TELSA STILL WONT FIX MY SCREEN PROBLEMS AND THIS HAS BEEN GOING ON FOR AT LEAST 8 MONTHS NOW.

NHTSA ODI 11374958

Nov 10, 2020

THERE ARE TWO ISSUES WITH THE CAR AND FOUND OTHER OWNERS HAVE SEEING THE SAME ISSUE 1. THE LARGE SCREEN GOES BLANK AND DARK AND IS UNUSABLE AND TAKES A WHILE TO START UP THE OTHER FUNCTIONS CAN'T BE USED 2) THE DOOR HANDLE STOPPED GOING IN AND OUT AND HAD TO BE REPLACED THIS IS A KNOWN ISSUE ON LINE WITH THE WIRING BEING FRAYED AND BROKEN AND THE COGS ALSO WEAR OUT THIS HAS BEEN REPORTED ON LINE WITH OTHER MODEL S OWNERS THE TECHNICIAN WHO CAME TO REPLACE THE OK'D ONE STATED THAT THIS IS AN UPGRADE AND NOT A REPLACEMENT WHICH I THINK SHOULD BE DONE FOR ALL 4 AND SHOULD BE A SAFETY RECALL SINCE THE DOORS ARE NOT OPENING FROM THE OUTSIDE AND WILL BE DIFFICULT TO OPEN THE DOOR IN CASE OF AN EMERGANCY.

NHTSA ODI 11374061

Nov 10, 2020Electrical system

BATTERY PACK: THE RATE AT WHICH THE BATTERY PACK CHARGES WAS UNILATERALLY REDUCED BY TESLA AND TESLA REFUSES TO CORRECT THIS DEFECT UNDER THEIR WARRANTY. TESLA PROVIDED NO NOTICE IN THE ORIGINAL OWNER'S MANUAL (PAGE ATTACHED) NOR EXCLUSION IN THE WARRANTY (ATTACHED) THAT THIS WAS A POTENTIAL OUTCOME AS THE CAR AGED. THE WARRANTY PROVIDES THE FOLLOWING STATEMENT ABOUT DEGRADATION: "THE BATTERY, LIKE ALL LITHIUM-ION BATTERIES, WILL EXPERIENCE GRADUAL ENERGY OR POWER LOSS WITH TIME AND USE. LOSS OF BATTERY ENERGY OR POWER OVER TIME OR DUE TO OR RESULTING FROM BATTERY USAGE, IS NOT COVERED UNDER THIS BATTERY AND DRIVE UNIT LIMITED WARRANTY." THIS STATEMENT MAKES NO REFERENCE TO AN EXCLUSION FOR A REDUCTION IN THE PEAK RATE AT WHICH THE BATTERY CHARGES, WHICH IS THE DEFECT THAT I HAVE IDENTIFIED AND TESLA HAS REFUSED TO ADMIT IS A PROBLEM. TESLA'S UNILATERAL DECISION TO REDUCE THE RATES AT WHICH THE BATTERY CHARGES, WITHOUT WARNING, HAS A SUBSTANTIAL NEGATIVE IMPACT ON THE UTILITY AND USABILITY OF THE MOTOR VEHICLE. THE EXTENDED CHARGING TIMES MAKE LONGER DISTANCE (INTER-CITY) TRAVEL IMPRACTICAL AND INCONSISTENT WITH THE MARKETING OF THE MODEL S. FURTHERMORE, NEWER VERSIONS OF THE OWNER'S MANUAL INCLUDE A CLEAR AND UNEQUIVOCAL REFERENCE TO THE TYPE OF PROBLEM THAT I HAVE IDENTIFIED. THIS IS A CLEAR INDICATION THAT TESLA IDENTIFIED A PROBLEM *AFTER* THEY SOLD ME A VEHICLE AND THAT THEY SHOULD HAVE WARNED ME ABOUT THE POTENTIAL CHANGE IN THE "PEAK CHARGING RATE" AT THE TIME OF SALE. GIVEN THE COMPANY'S FAILURE TO EXCLUDE A REDUCTION IN THE PEAK CHARGING RATE FROM THE WARRANTY AT THE TIME OF MY PURCHASE AND THE SUBSTANTIAL NEGATIVE IMPACT THAT THIS HAS ON THE UTILITY OF THE VEHICLE, TESLA SHOULD BE ORDERED TO REPLACE MY CAPPED BATTERY PACK WITH A NEW BATTERY PACK.

NHTSA ODI 11374041

Nov 9, 2020Body & structure

TWO DAYS PRIOR DOOR HANDLES ON FRONT PASSENGER DOOR ,OPENING AND CLOSING BY ITSELF. NOT EVEN ALLOW ENTRY TO CAR. ON 11/8/2020 WHILE CAR IN DRIVE DOOR COMPLETELY OPENED. NOT HANDLE BUT DOOR COMPLETELY OPENED. I'M AFRAID OF SEVERE CONSEQUENCES. TESLA NOT ADMIT ANT ISSUE LIKE THIS . DOORS WERE RETROFIT FOR A FIX ABOUT A YEAR AGO . NOW THI IS LIFE AND DEATH OR SEVERE INJURY AND LOST OF LIFE . HELP ME , TESLA ONLY WANTS ME TO PAY AGAIN AND COVERUP AGAIN . MUST RECALL BEFORE LOST OF LIFE IS THE COST.VIDEO AVAILABLE

NHTSA ODI 11373774

Nov 9, 2020Suspension

TWO DAYS BEFORE THE CHINA RECALL ON SUSPENSION FOR TESLA, I HAD A QUOTE TO FIX FRONT AFT LINK AND REAR UPPER LINK ON BOTH SIDES. IT:'S A 2000$ JOB IN PART BECAUSE OF EXTREMELY EXPENSIVE PARTS FROM TESLA. IT IS EXACTLY WHAT WAS RECALLED IN CHINA. THE GUY ALSO ADMITTED THAT FIRST VERSIONS OF THE LINKS LIKE MINE WERE NOT GOOD AND THAT THE SECOND VERSION WAS WAY MORE RESISTANT. ON MANY CARS, THIS WAS REPLACED UNDER WARRANTY IN THE FIRST FOUR YEARS BUT I HAVE LOW MILEAGE ON MY CAR WITH 47K MILES. I THOUGHT THAT IF CHINA FORCES TESLA TO ADMIT THE FAILURE, WE SHOULD HAVE THE EQUIVALENT HERE IN AMERICA.

NHTSA ODI 11373865

Nov 4, 2020SuspensionWheels

FRONT PASSENGER CONTROL ARM IS BROKEN, PUSHING THE TIRE INTO THE WHEEL WELL. I WAS REVERSING IN MY DRIVEWAY WHEN I FELT THE DRAG ON THE PASSENGER SIDE OF THE CAR. I GOT OUT AND LOOKED AROUND THE VEHICLE AND SAW A METAL PIECE SNAPPED. I COULD NOT MOVE THE CAR, AS THE TIRE WAS PUSHED INTO THE WHEEL WELL. CALLED FOR A TOW TRUCK. THIS VEHICLE WAS MANUFACTURED IN FREMONT, CA IN 08/2015, WITH THE OTHER VEHICLES SOLD TO CHINA, WHICH ARE NOW BEING RECALLED FOR THE SAME REASON.

NHTSA ODI 11372979

Nov 1, 2020

THE TRUNK WOULD NOT OPEN. I CRAWLED IN THE BACK AND TRIED TO USE THE SAFETY RELEASE. THE HANDLE OF THE SAFETY RELEASE BROKE, BUT THE TRUNK WOULD NOT OPEN. HAD SOMEONE BEEN TRAPPED IN THE TRUNK, THEY WOULD HAVE HAVE BEEN ABLE TO ESCAPE.

NHTSA ODI 11372525

Oct 29, 2020Electrical system

LOCATION: CAR PARKED IN OWNER'S DRIVEWAY. CENTER SCREEN HAD BECOME NOTICEABLE SLOWER OVER A FEW WEEKS AND THE OWNER'S MANUAL WHICH IS NORMALLY SHOWN ON THE SCREEN WAS NOT AVAILABLE. I ATTEMPTED TO REBOOT THE SYSTEM BY HOLDING DOWN TWO BUTTONS ON THE STEERING WHEEL AND THE CENTER SCREEN WOULD NOT REBOOT. RATHER, THE CENTER SCREEN WENT AND STAYED TOTALLY BLACK. I CONTACTED TESLA PHONE SERVICE AND TESLA PHONE SERVICE CENTER COULD NOT CONTACT THE CAR. CENTER SCREEN REMAINED COMPLETELY BLACK. WHEN TRYING TO START TO DRIVE THE CAR, THE SCREEN IN FRONT OF STEERING WHEEL APPEARED TO BE TRYING TO COMMUNICATE WITH THE BLACK CENTER SCREEN. AFTER 5 MINUTES OF TRYING, THE SCREEN IN FRONT OF THE STEERING WHEEL WOULD ALLOW THE CAR TO BE DRIVEN. THE CAR WOULD BE DRIVABLE BUT WITHOUT TURN SIGNAL SOUNDS. CLIMATE CONTROL AND ANYTHING ELSE CONTROLLED BY THE CENTER SCREEN NOT ABLE TO BE ADJUSTED OR CHANGED AS CENTER SCREEN WAS COMPLETELY BLACK AND DEAD. CAR WOULD NOT ACCEPT A CHARGE OVERNIGHT FROM TESLA CHARGER INSTALLED IN MY HOUSE. CLIMATE CONTROL WAS ON CONTINUOUSLY OVERNIGHT, DEPLETING 10 MILES OFF THE BATTERY RANGE IN A SINGLE NIGHT (ABOUT 16 HOURS). THE NEXT DAY, AFTER AGAIN WAITING 5 MINUTES BETWEEN STARTING THE CAR AND BEING ABLE TO DRIVE THE CAR, I WAS ABLE TO BRING THE CAR TO A TESLA SERVICE CENTER WHERE THEY DIAGNOSED THE PROBLEM OF THE MEDIA CONTROL UNIT (CENTER SCREEN) AS NOT RECOVERABLE AND REPLACED IT FOR $2500. WITHOUT THIS REPLACEMENT, THE CAR WAS NOT DRIVABLE FOR ALL PRACTICAL PURPOSES. ONCE REPAIRED, THE CAR WAS AGAIN DRIVABLE. LUCKILY THIS ISSUE OCCURRED AT HOME AND IN A SAFE SPOT. IF THIS PROBLEM OCCURRED WHILE DRIVING, THE CAR COULD HAVE BEEN STRANDED ON THE SIDE OF THE ROAD.

NHTSA ODI 11372320

Oct 28, 2020Backup camera & sensors

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE MASTER CONTROL UNIT WAS INOPERABLE. THE CONTACT STATED THAT THE BACK OVER PREVENTION CAMERA DISPLAY AND TURN SIGNALS WERE INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TESLA ATLANTA LOCATED AT 3393 PEACHTREE RD NE, ATLANTA, GA 30326 WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11366796

Oct 26, 2020Electrical system

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE MASTER CONTROL UNIT (MCU) DISPLAY MALFUNCTIONED CAUSING THE TURN SIGNALS AND BACK-UP CAMERA DISPLAY TO NOT BE OPERABLE. THE VEHICLE WAS TAKEN TO TESLA WESTMONT LOCATED AT 50 OGDEN AVE, WESTMONT, IL 60559, WHO DIAGNOSED THAT THE MASTER CONTROL UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT INDICATED THAT THE MASTER CONTROL UNIT HAD BEEN REPLACED ON THREE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11366390

Oct 25, 2020Electrical system

MCU WHICH CONTROLS THE MAJORITY OF THE AUTOMOBILE'S SAFETY AND SECURITY FUNCTIONS FAILED. I DID NOT FEEL THAT THE AUTOMOBILE WAS SAFE TO DRIVE UNTIL THE FAILED COMPONENT WAS FIXED SO IT SAT IN MY GARAGE FOR 6 WEEKS, AFTER WHICH TIME IT WAS REPAIRED.

NHTSA ODI 11366322

Oct 25, 2020SteeringSuspensionWheels

PULLING MY CAR OUT OF MY DRIVEWAY, I ATTEMPTED TO REVERSE THE CAR INTO THE GARAGE TO CHARGE IT. AFTER PUTTING THE CAR IN REVERSE I HEARD A LOUD POP NOISE AND THE STEERING WHEEL REFUSED TO TURN. ATTEMPTING TO TURN THE WHEEL AT ALL RESULTED IN A GRINDING NOISE THAT MADE THE CAR UNDRIVEBLE. AFTER A TOW TRUCK WAS CALLED, WE NOTICED THAT THE ENTIRE FRONT DRIVER SIDE WHEEL WAS SHIFTED BACKWARD AND WAS RESTING ON THE REAR OF THE WHEEL WELL LINER. THE AIR SUSPENSION CONTROLS WOULD NOT ALLOW ME TO MOVE THE HEIGHT OF THE VEHICLE AND INSTEAD WERE LOCKED AT "VERY HIGH".

NHTSA ODI 11366291

Oct 24, 2020Suspension

ON SEPTEMBER 25, 2020 AS I WAS BACKING INTO MY GARAGE I HAD THE WHEEL TURNED TO THE LEFT AND THERE WAS SUDDENLY A LOUD NOISE AND THE RIGHT FRONT WHEEL APPEARED TO HAVE DISCONNECTED FROM THE AXLE.

NHTSA ODI 11366165

Oct 23, 2020SteeringElectrical systemElectronic Stability Control (esc)

HI, I HAVE SEVERALS ISSUE WITH THE CAR WHICH ARE KNOWN ISSUES FOR THE MANUFACTURER AND FOR WHICH SERVICE CENTER SAYS "YES IT'S AN KNOWN PROBLEM ON ALL THESE 2015 MODEL S CAR" BUT YOU HAVE TO PAY TO GET IT REPAIRED BECAUSE THE CAR IS OVER 4 YEARS OLD AND MORE THAN 100 000KM, SO NOT UNDER WARRANTY ANYMORE. THESES ISSUES ARE : * TWO DOORS HANDLES 1042845-00-B (ONE I PAID FOR BEING REPAIRED 60.83) ONE ACTUALLY BROKEN SO RIGHT FRONT DOOR CAN'T BE OPENED FROM OUTSIDE. NEARLY ALL CUSTOMERS FROM MODEL S FROM 2012 TO 2015 HAVE THIS PROBLEM FOR DOORS. IN MY CASE TWO TIMES WERE WHEN CHILDS CLOSED THE DOOR FROM OUTSIDE A BIT STRONGER, SO IT CAN HAPPEN ANYTIME YOU CLOSE A MODEL S DOOR FTOM THIS GENERATION. THE PART 1042845-00-A HAS BEEN VERSIONED 1042845-00-B (THE "A" IS LESS RESISTANT). * TWO WINDOWS CAN'T EASILY BE CLOSES (THE TWO ON RIGHT SIDE) EVEN MORE WHEN TEMPRATURE IS MORE THA 20C, ANTI-PINCH SYSTEM DON'T WORK WELL SO THE WINDOW REOPPEN. SO SOMETIMES YOU LET THE CAR WITH WINDOWS OPENED WITH RAIN RISK IF YOU DON'T CHECK IT. IN THIS SECOND CASE, SERVICE CENTER SAYS THIS IS ALSO A KNOWN PROBLEM AND SAY THEY CAN CHANGE WHOLE PART WITH PAYMENT ! * MORE IMPORTANT IS COMPUTER ISSUE WITH EMMC FAILURE WHERE 8GB NAND MEMORY IS GETTING BY THE TIME WITH READ/WRITE ERROR BECAUSE OF USE CYCLES, MAKING SO MANY ISSUES ON COMPUTER : SCREEN HANGS (NNED REBOOT), AUTOPILOT ISSUE, ENTERTAINEMENT MEDIA LOADING OR USE ISSUE, MAPS FOT GPS SLOW OR LOCKED, LONG TIME BEFORE STARTING CAR (MORE THAN 2 MINUTES SOMETIMES) UNTIL THE TIME MEMORY IS DEFINITLY DEAS SO THE CAR REMAINS UNUSABLE. IN THIS CASE AGAIN, THIS IS AN PROBLEM FROM ORIGIN AND SHOULD BE REPLACED FOR FREE EVEN AFTER THE 4 YEARS WARRANTY BECAUSE PROBLEM COMES WITH TIME. TESLA ASKED 2500 FOR WHOLE REPLACEMENT WITH COMPUTER, SCREENS, 4G CHIP... WHEREAS THEY DON'T BUILT IT CORRECTLY ! * WHEEL BROKEN NO AIRBAG, HORN, COMMANDS...

NHTSA ODI 11365862

Oct 23, 2020Electrical systemLights

INFOTAINMENT SYSTEM HAS STOPPED WORKING, ALONG WITH IMPORTANT SAFETY FEATURES LIKE LIGHTING, BLINKERS, CRUISE CONTROL, CLIMATE.

NHTSA ODI 11365900

Oct 22, 2020Backup camera & sensors

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE BACK OVER PREVENTION CAMERA FAILED TO ILLUMINATE PROPERLY. AN ERROR MESSAGE WAS DISPLAYED AND INDICATED THAT THE CENTER DISPLAY WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO TESLA (1901 DEL MONTE BLVD, SEASIDE, CA 93955, (831) 264-6896) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

NHTSA ODI 11365696

Oct 22, 2020Lights

HEAD AND TAIL LIGHTS TURNED OFF WHILE DRIVING ON HIGHWAY AND WOULD NOT TURN BACK ON. NEITHER HIGH NOR LOW BEAMS WOULD ENGAGE! A DRIVER BEHIND ME SAW WHAT HAPPENED AND TURNED ON HIS HIGH BEAMS TO GUIDE ME APPROX 1 MILE TO A SAFE STOPPING PLACE. ONCE STOPPED, I EXPERIMENTED: HAZARD LIGHTS WOULD TURN ON. NO OTHER LIGHTS TURNED ON. I REBOOTED BOTH THE "MCU" (CENTRAL 15" SCREEN) AND "IC" (INSTRUMENT CLUSTER) PER EARLIER INSTRUCTIONS FROM TESLA IN CASE OF AUTOMATION FAILURE IN THE CAR. THE MCU TOOK AN EXTREMELY LONG TIME TO RESTART AND DISPLAYED SCREEN CORRUPTION, PROBLEMS WHICH IN THE PAST HAD LED TESLA TO REPLACE THAT COMPONENT OF THIS VEHICLE UNDER WARRANTY. WHEN THE MCU DID START UP, THE INSTRUMENT CLUSTER DISPLAYED "DRIVER ASSISTANCE FEATURES DISABLED". I ATTEMPTED TO USE TESLA'S VOICE-ACTIVATED "REPORT" FUNCTION TO GET HELP FROM TESLA, BUT THIS RESULTED IN A MESSAGE STATING THAT "THE MICROPHONE IS BEING CALIBRATED". THIS ENTIRE TIME, THE HEAD AND TAIL LIGHTS REMAINED OFF AND WOULD NOT TURN ON. FINALLY I USED THE MCU TO ACCESS THE LIGHTING SETTINGS OF THE CAR. I OBSERVED THAT THE "EXTERIOR LIGHTS" SETTING DISPLAYED "AUTO". HOWEVER, IT WAS 6:40PM AND ALMOST COMPLETELY DARK AND THE LIGHTS HAD BEEN ON PREVIOUS TO SUDDENLY TURNING OFF. ALSO, WITH THE "AUTO" SETTING, THE HIGH BEAMS SHOULD STILL ENGAGE WHEN PULLING THE LEFT STALK - BUT THIS DID NOT WORK. I NEXT USED THIS SAME SCREEN TO TURN ON THE FRONT FOG LIGHTS. THIS WORKED! I THEN TURNED OFF THE FOG LIGHTS, CHANGED THE "EXTERIOR LIGHTS" SETTING TO OFF THEN BACK TO "AUTO" AND ALL EXTERIOR LIGHTS (HEAD AND TAIL) FINALLY CAME BACK ON! IT IS MY OPINION, BASED ON OVER 20 YEARS IN EMBEDDED SOFTWARE DEVELOPMENT, THAT THE MCU'S "EXTERIOR LIGHTS" SETTING HAD BECOME CORRUPTED AND FORCED ALL VEHICLE LIGHTS OFF WHILE I DROVE IN DARKNESS AT 45MPH. I COULD HAVE DIED. MAKE TESLA FIX THIS BEFORE SOMEONE DIES!

NHTSA ODI 11365827

Oct 12, 2020

TOUCHSCREEN FAILED. TESLA HAS ORDERED A REPLACE PART. I AM NOT USING TESLA UNTIL REPAIRED. FROM DOWN DATE TO REPAIR TIME-ABOUT ONE MONTH0

NHTSA ODI 11363976

Oct 5, 2020Electrical systemAirbags

MY CENTER SCREEN THAT CONTROLS THE VEHICLE FUNCTIONS SUCH AS AIR CONDITIONING, ALL VEHICLE SETTINGS, MAP, CRUISE CONTROL, VEHICLE COLLISION SENSORS, LDER, ETC ARE NOT FUNCTIONING BECAUSE THE MCU UNIT FAILED. THE EMMC CHIP INSIDE MCU FAILED WHEN THE VEHICLE WAS DOWNLOADING A UPDATE SENT FROM TESLA OVER THE AIR. THE CAR DOESNT WANT TO TURN ON HALF THE TIME AND VEHICLE DRIVEABILITY AND FUNCTIONS ARE VERY LIMITED. TESLA HASNT RESPONDED TO MY COMPLAINTS AND MY ISSUE. THE CAR WAS IN MY DRIVEWAY AND DOWNLOADING WHEN THE SCREEN QENT BLACK AND NEVWR TURNED BACK ON. I TOOK IT TO A TESLA 3RD PARTY SHOP AND THEY ADVISED ME TO KEEP CALLING TESLA TO NOTIFY THEM OF FAULTY MCU AND EMMC UNIT. THE DANGER IS THAT THE VEHICLE COLLISION AND SAFETY FEATURES ARE DISABLED AND ITS DNGEROUS DRIVING ON ROADS.

NHTSA ODI 11362938

Sep 28, 2020Transmission & drivetrain

AT 30,500 MILES A SERIES OF FAILURES OCCURRED WHILE I WAS DRIVING TO SAN DIEGO ON THE FREEWAY. THE CENTER ENTERTAINMENT SCREEN FLICKER AND THEN TURN OFF ENTIRELY. I WAS ON AUTOPILOT MODE AT THE TIME AND IT TURNED OFF WITHOUT WARNING. FORTUNATELY, I HAD MY HANDS ON THE WHEEL AND WAS PREPARED TO TAKE OVER DRIVING WHEN THE SYSTEM FAILED. AT THE SAME TIME, WHEN THE CENTER DISPLAY TURNED OFF, I LOST FUNCTIONALITY OF ALL CONTROLS OF THE CAR THAT REQUIRED ACCESS TO THIS DISPLAY (VENTILATION, SUSPENSION, SOUND SYSTEM, REAR VIEW CAMERA, SUSPENSION SETTINGS, AUTOPILOT...). AT THE SAME TIME, MULTIPLE FAILURE MESSAGES APPEARED ON MY MAIN INSTRUMENT CLUSTER REGARDING INABILITY TO CHARGE, AND SYSTEM FAILURES. THIS WAS ALL PRECEDED BY LONGER AND LONGER TIMES FOR THE CAR TO BOOT UP AND BE ABLE TO BE DRIVEN. AT THE END, THE CAR WOULDN'T BOOT UP AND WAS DISABLED. I WAS FORCED TO HAVE IT TOWED TO A MY MECHANIC WHERE IT WAS DIAGNOSED AS A FAULTY MCU COMPUTER, WHICH I PAID TO HAVE IT REPLACED.

NHTSA ODI 11361443

Sep 28, 2020

THE COMPUTER (MCU 1 UNIT) FAILED 8 TIMES AND 4 TIMES TAKEN TO THE TESLA SERVICE CENTER LAKE DESTINY DRIVE IN ORLANDO. TESLA NOT REPAIRED PROBLEM. NO NAVIGATION OR SELF DRIVE. THIS PROBLEM OCCURS AT ALL TIMES. (STANDING STILL OR MOVING.)

NHTSA ODI 11361481

Sep 22, 2020Electrical systemFuel system

MY MCU HAS CRASHED SEVERAL TIMES OVER THE LAST 8 WEEKS. FIRST TIME WAS WHEN THE MOBILE SERVICE WAS COMING OUT TO CODE A REPLACEMENT KEY. THE SOFTWARE THEY SENT APPEARED TO CRASH THE MCU THE FIRST TIME. IT WOULD WORK FOR A WEEK AT A TIME, THEN SEVERAL DAYS NOW IT'S PERMANENTLY OFF. NO HVAC CONTROL, TURN SIGNALS, AND CHARGING IS LIMITED TO 8AMPS ON MY 30 AMP LEVEL 2 CHARGER AND SUPERCHARGING IS DISABLED. CAR IS ABLE TO DRIVE, BUT NOT FAR DUE TO THE PAINFULLY SLOW CHARGE. APP WILL NOT SYNC WITH CAR AND I CAN'T SEE MY SCHEDULED SERVICE APPT. WE PURCHASED THE CAR USED (3RD PARTY) AND WE DID NOT HAVE ISSUES FOR ALMOST 2 MONTHS UNTIL WE CODED THE NEW KEY, AND DID A SOFTWARE UPDATE OR TWO. THERE ARE 80 PAGES OF COMPLAINTS AND THIS IS WELL DOCUMENTED ON TESLA'S OWN FORUM, TIME FOR A SAFETY RECALL AT TESLA'S EXPENSE, $2500 TO REPLACE A KNOWN ISSUE SEEMS RIDICULOUS TO PUT ON A CONSUMER. ELON, TIME TO STEP TO THE PLATE BUD OR THIS IS THE LAST TESLA I WILL EVER OWN.

NHTSA ODI 11360560

Sep 18, 2020Electrical systemVisibility & wipers

MCU SHUTS DOWN WHILE GOING DOWN THE ROAD. YOU LOSE DEFROST AND OTHER MAJOR FACTORS THAT EFFECT SAFETY. CANNOT NAME A PARTICULAR DAY BUT TESLA HAS THIS INFORMATION. I TEXT THE TECH ON 09/03/2020 HE TOLD ME IT IS A COMMON PROBLEM. IF IT HAPPENS IN WINTER, I WILL WRECK IF I CANNOT SEE.

NHTSA ODI 11359864

Sep 16, 2020Electrical system

MCU UNIT WONT TURN ON. THIS UNIT CONTROLS HVAC / SAFETY FEATURES SUCH AS CHILD LOCKS / SUNROOF / AND MOST IMPORTANTLY TURN SIGNALS. THE CAR TURNS ON BUT THE SCREEN STAYS OFF. I THINK THIS HAS TO DO WITH ITS MEMORY, I HAD A SMILIAR ISSUE ABOUT 2 MONTHS AGO WHERE AN UPDATE CAUSED THE CAR TO REBOOT REPEATEDLY UNTIL SOMEONE AT TESLA INSTALLED A REMOTE UPDATE AND REBOOTED THE CAR.

NHTSA ODI 11355337

Sep 15, 2020

THE MEDIA CONTROL UNIT WENT DARK ON 9/4/2020. VEHICLE WAS STATIONARY. THE VEHICLE WAS PURCHASED NEW AND TOOK DELIVERY 12/24/2015. VEHICLE HAS 54473 MILES CURRENTLY. THERE SHOULD BE A RECALL. HTTPS://WWW.GOOGLE.COM/AMP/S/WWW.AUTOWEEK.COM/NEWS/TECHNOLOGY/AMP32998329/NHTSA-INVESTIGATING-TESLA-MODEL-S-TOUCHSCREEN-MEDIA-CONTROL-UNIT/

NHTSA ODI 11355188

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Working with the data? Download all 647 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Tesla Model S 60 verdict →