What 977 owners told NHTSA about the 2015 GMC Yukon Denali Xl 1500

TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING AT UNKNOWN SPEEDS, THE EXTERIOR WINDOW TRIM WAS FALLING OFF. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LAFONTAINE CADILLAC BUICK GMC, 4000 W HIGHLAND RD, HIGHLAND, MI 48357) WHERE IT WAS DIAGNOSED THAT THE VEHICLE TRIM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 52,000.

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TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING UNKNOWN SPEEDS, THE AIR CONDITIONER EMITTED HOT AIR. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS (90 ANDOVER ST, DANVERS, MA 01923) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 50,000.

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AIR CONDITIONER CONDENSER WENT OUT AND IT COST $944.00 ON A VEHICLE THAT IS ONLY 3 YEARS OLD AND HAS ONLY 65000 MILES ON IT.

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AC CONDENSER FAILURE

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THE BRAKE LIGHTS IN THIS VEHICLE ARE FAULTY. MY DRIVER SIDE WENT OUT IN JULY AND IN THE SAME MONTH MY PASSENGER SIDE WENT OUT. THE BULBS ARE NOT BURNED OUT AND IT HAS TO DO WITH THE WIRING. GMC WILL NOT COVER THE SECOND LIGHT OR PROVIDE COST ASSISTANCE BECAUSE I AM OUT OF WARRANTY DUE TO MILES.

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I WAS RECENTLY IN AN ACCIDENT AT A STOPLIGHT. WHEN I ARRIVED AT THE STOPLIGHT SOMETHING FELL OUT OF PASSENGER SEAT ONTO FLOOR. I PUT THE TRUCK IN PARK, TOOK OFF MY SEATBELT, LEANED OVER TO PICK UP ITEM AND PUT IT BACK ON THE SEAT. I THEN PUT SEATBELT BACK ON AND PUT FOOT ON BRAKE AND PUT THE TRUCK INTO DRIVE. IT ALL HAPPENED PRETTY QUICKLY AND CAN'T SWEAR TO THE SPECIFICS BUT I THINK THE TRUCK MAY HAVE "JUMPED" A LITTLE WHEN I PUT THE TRUCK INTO DRIVE AND PROPELLED ME INTO THE CAR IN FRONT OF ME AT A VERY LOW SPEED. THE REASON WHY I BELIEVE THIS HAPPENED IS THAT I HAD PREVIOUSLY ASKED THE LOCAL GMC DEALER SERVICE CENTER IF THERE WERE ANY RECALLS OR OTHER REPORTS ON THIS TYPE OF THING HAPPENING BECAUSE IT HAPPENS WITH MY TRUCK. I HAD BEEN EXPERIENCING THIS "ENGINE JUMPING" UPON PUTTING IT INTO DRIVE ISSUE FOR SEVERAL MONTHS.

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GM KNOWS THEY HAVE BAD AIR CONDITIONER CONDENSER IN 2015-2016 MODELS. YET STILL NO RECALL DONE. MANY COMPLAINTS AND NOTHING BEING DONE ABOUT IT. NEW VEHICLES AND VEHICLES JUST OUT OF WARRANTY. THIS IS THERE PROBLEM, SO MUCH PARTS ARE ON CONTINOUS BACKORDER. THESE ARE $50,00.00 VEHICLES AND I SHOULD NOT BE STUCK WITH THIS. I AM CONTACTING THE BETTER BUSINESS BUREAU AND HAVING THE OTHER 6 CASES I KNOW OF AS WELL

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A STRONG VIBRATION OR "SHUDDER" RESONATES THROUGHOUT THE BODY OF THE ENTIRE CABIN. FEELS LIKE YOU ARE DRIVING OVER LARGE RUMBLE STRIPS, EVEN WHEN THE ROAD IS COMPLETELY SMOOTH. APPEARS TO OCCUR AT SPEEDS GREATER THAN 30 MILES PER HOUR AND WHEN THE RPMS EXCEED 1,000 RPM. THE RPM NEEDLE "JUMPS" REPEATEDLY WHILE THE VIBRATION/SHUDDER OCCURS. WHEN WE TOOK IT TO THE LOCAL GMC DEALER, THEY TOLD US IT WE NEEDED A NEW WHEEL FOR WHICH WE BOUGHT AND IT ACCOMPLISHED NOTHING. THEN, WE RETURNED IT, DESCRIBED THE PROBLEM IN EXCRUCIATING DETAIL - EVEN REFERENCING KNOWN PUBLIC SERVICE BULLETINS - WHICH PROMPTED THEM TO "BALANCE THE TIRES." LEFT THE GMC DEALERSHIP AGAIN AND IT WAS OBVIOUS THE DEALERSHIP DID NOT ADDRESS THE PROBLEM AND THAT IT HAD NOTHING TO DO WITH THE WHEELS. WE RETURNED AND ADVISED THEM THEY DID NOT FIX THE PROBLEM. THE KEPT THE DENALI AGAIN AND THEN ADVISED US THEY WERE "100% SURE" THE PROBLEM WAS THE "SHOCKS". THEY REPLACED THE SHOCKS FOR NEARLY $2,000 AND ADVISED US BY PHONE THE PROBLEM WAS "FIXED." I ASKED THE REPRESENTATIVE IF THEY HAD CONFIRMED IT WAS FIXED AND HE SAID "YES", THE TECHNICIAN HAD DRIVEN THE VEHICLE AND THERE WERE NO FURTHER ISSUES. MINUTES LATER, I GOT A CALL FROM THE SERVICE MANAGER WHO ADVISED THE CUSTOMER SERVICE REPRESENTATIVES CALL TO ME WAS "PREMATURE" (I GUESS HE FINALLY DECIDED TO DRIVE THE VEHICLE) AND ADVISED THERE WAS A PROBLEM WITH THE TORQUE CONVERTER AND THAT HE NEEDED TO KEEP IT FOR A FEW MORE DAYS. I ASKED WHY HE THEY HAD TOLD ME THEY WERE "100% SURE" THE PROBLEM WAS THE SHOCKS AND HE ADVISED HE DROVE IT AND THEY "SEIZED" UP. WE ARE STILL AWAITING SOME RESOLUTION TO THIS $75,000 NEW VEHICLE DISASTER. THIS IS THE FIRST AMERICAN VEHICLE WE HAVE PURCHASED AND ARE CERTAINLY REGRETTING THAT DECISION AND ARE CURRENTLY RESEARCHING OTHER FULL-SIZE SUVS FOR BETTER SAFETY AND RELIABILITY.

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VEHICLE VIBRATES DURING DRIVING SPEEDS ABOVE 35 MPH. HAD TIRED ROTATED AND BALANCED, STILL VIBRATED, REPLACED TIRES AND RECEIVED 4 WHEEL ALIGNMENT, STILL SHAKES BAD. WHEN TRAVELING AT SPEEDS ABOVE 35, SEATS STARTS TO SHAKE AS IF YOU ARE TRAVELING OVER A BAD BUMPY ROAD. THIS OCCURS BOTH ON CITY STREETS AND HIGHWAYS.

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AIR CONDITIONER CONDENSER GAVE OUT IN THE HEAT OF THE SUMMER ON A YUKON DENALI WITH 42,000 MILES. I HAVE HAD NO AIR CONDITIONING IN 90 PLUS DEGREE HEAT

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HAD 30,000 MILES AND MY STEERING COLUM WAS MAKING POPPING NOISE. THE DEALERSHIP TRIED TO JUST REPAIR THE BEARINGS BUT IT ONLY WORKED FOR 2 WEEKS. THEY HAD TO REPLACE THE WHOLE STEERING COLUM. BRAKES ARE SQUEAKING FOR NO REASON HAD LES SCHWANN CHECK THEM AND STILL CAN'T FIGURE IT OUT. MY A/C NOW QUIT WORKING. STRUTS IN HATCH ALSO HAD TO BE REPLACED AND PASSENGER WINDOW MOLDING IS COMING OFF.

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2015 GMC YUKON - REPLACED THE BAD CONDENSER! VERY COSTLY, PART WAS ON BACKORDER FOR 2 MONTHS SO OBVIOUSLY THERE ARE A LARGE AMOUNT OF OTHERS HAVING THE SAME ISSUES. THIS IS CONSIDERED SAFETY ISSUES DUE TO THE HEAT IN THE SOUTH AND WE PAID $65,000 FOR A VEHICLE WHICH 2 YEARS LATER NOW HAS A BAD CONDENSER - AN ADDITIONAL $1,000. I'M DONE WITH GMC. I FEEL LIKE WE HAVE BEEN TREATED POORLY AND THIS PART SHOULD BE RECALLED IMMEDIATELY. YOU ARE A BILLION DOLLAR INDUSTRY, IF YOU WANT TO KEEP PEOPLE COMING BACK YOU MAKE IT RIGHT WITH YOUR CUSTOMERS. I WANT TO BE REIMBURSED FOR MY ENTIRE BILL I'M ABOUT TO PAY. I AM SO DISAPPOINTED, I HAVE ALWAYS ALWAYS BEEN A GMC/CHEVROLET PERSON BUT THIS HAS TRULY MADE ME SICK TO KNOW THAT MY FAMILY FORKED OUT $1,000 FOR YOUR MISTAKE! COME ON IT'S A $65,000 VEHICLE...VERY VERY VERY ANGRY. PLEASE FEEL FREE TO CONTACT ME REGARDING OUR BILL AND HOW YOU WILL ATTEMPT TO PROVIDE AMAZING CUSTOMER SERVICE TO MAKE THIS RIGHT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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WATER/CONDENSATION IN HEADLAMP, NO INDICATION OF CRACKS, TURN SIGNAL AND PORTION OF HEADLIGHT IS NOW MALFUNCTIONING. THIS IS A CONSTANT PROBLEM.

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LETTER FROM SENATOR FEINSTEIN INQUIRY ON BEHALF OF CONSTITUENT IN REGARDS TO HAVING PROBLEMS WITH GMC SIERRA DENALI PICKUP 2015. *LD THE CONSUMER STATED THE VEHICLE HAS HAD MULTIPLE ISSUES WITH THE SUSPENSION, TRANSMISSION, AND ELECTRONICS. THE VEHICLE WOULD RIDE ROUGH AND THE STABILITY LIGHT WOULD ILLUMINATE. THE TRANSMISSION NEEDED TO BE REPLACED. THE ELECTRONIC DASH BLACKED OUT AND WOULD NOT FUNCTION, THE SETTIGNS SWITCHED ON THEIR OWN. THE VEHICLE DIED AND SHIFTED DANGEROUSLY. THE MANUFATURER WAS NOTIFIED. THE CONSUMER A FIX WAS UNAVAILABLE. UPDATED 08/09/2017*JS

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A/C CONDENSER LEAKING

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THE AIR CONDITIONER CONDENSER FAILED. THE PART IS ON BACKORDER AND I HAVE NO AIR CONDITIONING FOR AN UNDETERMINED AMOUNT OF TIME. NO ETA ON THE PART AND THEY WILL REPLACE THE PART WITH THE SAME FAULTY MODEL. NO LOANER CAR, NO AIRCONDITIONING.

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MY STEERING WHEEL POPS WHEN TURNING IT. DEALER TRIED REPAIR, BUT CONTINUES TO POP. NOW OUT OF WARRANTY, AND WORSE THAN BEFORE. $1,000 CHARGE TO REPLACE THE UPPER BEARING.

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1. WHILE DRIVING STEERING WHEEL WAS MAKING A CLICKING NOISE WHEN TURNING. DEALER REPLACED UPPER STEERING COLUMN BEARING AND TURN SIGNAL. THREE MONTHS LATER DEALER REPLACED STEERING COLUMN AGAIN DUE TO SAME ISSUE. 2. ONE MONTH LATER BOTH FRONT COIL SPRINGS WERE REPLACED. 3. WHEN REPLACED SPRINGS, DEALER FOUND THAT LEFT FRONT UPPER BALL JOINT WAS LOOSE SO REPLACED UPPER BALL JOINT AND UPPER CONTROL ARM. 4. AFTER REPLACING ABOVE MENTIONED PARTS, NOISE WAS STILL PRESENT WHEN DRIVING SO DEALER REPLACED BOTH LEFT AND RIGHT FRONT STRUTS. 5. THE FOLLOWING MONTH RIGHT FRONT STRUT WAS REPLACED AGAIN DUE TO NOISE WHILE DRIVING. 6. ONE MONTH AFTER THAT SERVICE THE RADIATOR BEGAN LEAKING WHILE ON THE ROAD AND THE DEALER REPLACED THE RADIATOR. 7. 07/12/2017 LEFT FRONT STRUT WAS REPLACED AGAIN. THIS IS THE 4TH STRUT PUT IN THIS VEHICLE. 8. 07/12/2017 A/C STOPPED WORKING. DEALER SAID IT NEEDS NEW CONDENSER WHICH IS ON BACK ORDER INDEFINITELY AT THIS POINT SO NOT ABLE TO FIX AT THIS TIME. THESE ISSUES HAPPENED OVER A PERIOD OF 18 MONTHS. NOT AT A SPECIFIC TIME. THE STEERING COLUMN IS STILL MAKING A CLICKING NOISE WHILE TURNING. WE HAVE TAKEN THE VEHICLE BACK, HOWEVER THE DEALER SAYS THEY ARE UNABLE TO DUPLICATE THE NOISE. IF THEY END UP REPLACING THE STEERING COLUMN AGAIN IT WILL BE THE THIRD TIME. THIS VEHICLE IS NOT TRUST WORTHY TO DRIVE LONG DISTANCES OR CROSS COUNTRY. VERY DISAPPOINTING FOR A $70,000 NEW VEHICLE.

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THE AIR CONDITIONER CONDENSER FAILED 1ST WEEK OF JUNE 2017 AND THE PART IS NOT AVAILABLE ANY WHERE IN THE COUNTRY. THE VEHICLE IS DANGEROUS TO DRIVE WHEN IT RAINS BECAUSE THE WINDOWS FOG OVER AND ARE UNABLE TO CLEAR WITH AIR SYSTEM,

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AC QUIT WORKING & DEALER SAID IT'S A BAD CONDENSER, WHICH PART IS UNAVAILABLE DUE TO NATIONAL BACK ORDER. CAN'T TELL ME WHEN THEY CAN GET PART TO FIX. OBVIOUSLY THIS IS A MAJOR DEFECT ON GM BEHALF & THEY'RE DOING NOTHING ABOUT IT. NOT EVEN A RECALL!

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AC CONDENSER 2015 YUKON DENALI BROKEN FOR MONTHS, TOLD REPEATEDLY FROM PRIME DEALERSHIP THAT NO CONDENSERS AVAILABLE, THERE IS A 40+ PERSON WAIT FOR NEW CONDENSERS WITHIN A 10 MILE RADIUS. IT'S A FULL TIME JOB TO GET SOMEONE TO HELP US. WE BOUGHT THIS CAR 1 YEAR AGO AND CAN'T EVEN DRIVE IT IN THIS HOT WEATHER! SITS IN OUR DRIVEWAY UNTIL THE TEMP GETS TO BELOW 80.

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I HAVE A 2015 GMC YUKON WITH CONDENSATION IN THE RIGHT AND LEFT FRONT HEADLIGHT ASSEMBLIES. MY TURN INDICATOR STOPPED WORKING WHICH USUALLY INDICATES A BURNED OUT BULB. I DID NOT NOTICE THE CONDENSATION AND I TOOK MY YUKON TO THE DEALERSHIP FOR WHAT I THOUGHT WAS GOING TO BE A SIMPLE BULB REPLACEMENT. THE HEADLIGHT ASSEMBLIES ARE COMPLETELY SEALED WHICH REQUIRES THE REPLACEMENT OF THE COMPLETE LAMP ASSEMBLY IF A BULB FILAMENT BURNS OUT. THE DEALERSHIP POINTED OUT THE CONDENSATION AND TOLD ME THE BULB MALFUNCTION IS LIKELY CAUSED BY THE CONDENSATION. SINCE MY VISIT TO THE DEALERSHIP YESTERDAY, THE TURN INDICATOR HAS WORKED INTERMITTENTLY. A CALL BACK TO THE DEALERSHIP WITH THE UPDATE AND THE RESPONSE WAS THAT THE CONDENSATION LIKELY CAUSED CORROSION AND STILL NEEDED TO BE REPLACED. THEY ADVISED ME THE OTHER HEADLIGHT AND SIGNAL INDICATOR WERE LIKELY TO MALFUNCTION AS WELL. IT IS OBVIOUSLY AN ONGOING ISSUE SINCE GM ISSUED A TECHNICAL SERVICE BULLETIN AROUND MAY 2014 AND UPDATED IT IN MARCH 2016 TO INCLUDE 2016 AND 2017 MODELS. THE CONDENSATION COVERS THE ENTIRE LENS. THIS IS OBVIOUSLY AN ISSUE AT NIGHT WHEN USING THE HEADLIGHTS. THE HEADLIGHT ASSEMBLY IS NON SERVICEABLE - ENTIRE HEADLIGHT ASSEMBLY MUST BE REPLACED FOR NON-WORKING BULB AT A HUGE COST $1200/SIDE). GMS TECHNICAL SERVICE BULLETIN NOTES THAT IF CERTAIN CONDITIONS ARE NOTED (SUCH AS IN MY CASE), THE REPLACEMENT OF THE LAMP ASSEMBLY MAY NOT CORRECT THIS CONDITION.

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WHEN SHIFTING INTO GEAR FROM A CHILD START, THE VEHICLE TAKES APPROXIMATELY 3 SECONDS TO SHIFT. DURING THAT TIME THE VEHICLE IS NOT IN GEAR AND CAN ROLL IN ANY DIRECTION. THERE IS A SOFTWARE FIX FOR THIS THAT I MUST PAY THE DEALER TO INSTALL. THIS HAPPENS EVERY COLD START.

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A/C CONDENSER IS LEAKING. THE PART IS ON BACK ORDER FOR MONTHS. THIS PROBLEM NEEDS TO BE LOOKED AT AS A RECALL.

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VEHICLE STARTED TO BLOW HOT AIR WHEN AIR CONDITIONER WAS ON. BROUGHT THIS IN TO GET IT FIXED TWICE AND LAST TIME WE WERE INFORMED THAT THERE IS A HOLE IN THE CONDENSER AND THAT GM IS TRYING TO FIND A MANUFACTURER FOR THE PART BUT HAVE NO TIMETABLE AS TO WHEN THE PART WILL BE AVAILABLE. WE ALSO CALLED GM AND THEY CONFIRMED THAT THERE IS AN ISSUE BUT HAVE NO TIMETABLE ON WHEN THIS WILL BE FIXED. THEY WERE WORKING WITH ONE MANUFACTURER THAT HASN'T BEEN ABLE TO PRODUCED THE PART SO NOW THEY ARE WORKING WITH ANOTHER MANUFACTURER. FOR THE SAFETY OF MY CHILDREN, THIS IS UNACCEPTABLE.

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