Jul 1, 2019LightsBrakesEngineVisibility & wipers
TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING 60 MPH, THE REAR DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FIVE STAR CHEVROLET BUICK GMC (LOCATED AT 495 WATSON BLVD, WARNER ROBINS, GA 31093, (478) 387-4424) WHERE IT WAS DIAGNOSED THAT THE BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED APPROXIMATELY 5 MONTHS LATER. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR REPAIRS AND AN OIL CHANGE. THE CONTACT WAS INFORMED THAT LIFTERS ON THE ENGINE AND CONDENSER LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 96,000.
NHTSA ODI 11228673
Mar 10, 2019Electrical systemVisibility & wipers
LED BRAKE LIGHTS FAILED IN BOTH TAIL LAMPS. LED IS SUPPOSED TO BE A LONGER LASTING ALTERNATIVE TO STANDARD LIGHTS. UNFORTUNATELY THE WAY GM DESIGNED THESE YOU CANNOT SERVICE OR REPAIR THEM LIKE YOU CAN WITH A TRADITIONAL BULB. AFTER MUCH RESEARCH IT APPEARS THAT THERE IS A THIN STRIP THAT BREAKS IN THE CIRCUIT CAUSING BOTH TAILLAMPS TO LOOSE FUNCTIONALITY, THERE IS NO BULB OUT WARNING SO THE DRIVER IS NOT ALERTED. AND WITH NO BRAKE LAMPS THIS COULD RESULT IN A CRASH OR INJURY.
NHTSA ODI 11185653
Jul 29, 2018Electrical systemLightsVisibility & wipers
BOTH LED BRAKE LIGHTS HAVE FAILED. IF YOU TAP THEM THEY WOK FOR A MINUTE BUT WHEN DRIVING THEY GO OUT AGAIN. THE SEAT VIBRATES TO ALERT YOU OF OBSTACLES BUT THE MOTOR IN THE SEAT ONLY WORK PERIODICALLY. THE REAR WINDOW WIPER HAS FAILED. THE YUKON HAS BEEN DRIVEN 3 YEARS AND 50K MI AND NOW NEEDS THOUSANDS OF DOLLARS IN REPAIRS BECAUSE OF THE DEFECTIVE PARTS USED.
NHTSA ODI 11114352
Apr 26, 2018Electrical systemVisibility & wipers
TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT THE VENT CONTROL FUNCTION SUDDENLY FAILED TO WORK, WHICH PREVENTED THE AIR CONDITIONING AND HEAT FROM WORKING. THE DEALER (SUNRISE BUICK GMC CHEVROLET AT COLLIERVILLE, 4605 S HOUSTON LEVEE RD, COLLIERVILLE, TN 38017, (888) 484-2878) INSPECTED THE VEHICLE AND STATED THAT THE CONDENSER FAILED AND THE PART WAS ON A NATIONAL BACKORDER. THE DEALER STATED THAT THE CONDENSER WAS ENGINEERED INCORRECTLY AND SHOOK AND RATTLED, WHICH CAUSED A CRACK THAT SPLIT THE CONDENSER. THE CONTACT STATED THAT THE MANUFACTURER ONLY PROVIDED A WARRANTY EXTENSION FROM 36,000 TO 60,000 MILES, BUT HAD NOT ISSUED A RECALL TO PROVIDE A REMEDY. THE CONTACT CORRESPONDED WITH THE MANUFACTURER BY EMAIL AND PHONE AND WAS INFORMED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE. THE CONTACT HAD BEEN WAITING FOR A RESPONSE FOR MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI 11090332
Sep 26, 2017Electrical systemVisibility & wipers
TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING UNKNOWN SPEEDS, THE AIR CONDITIONER EMITTED HOT AIR. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS (90 ANDOVER ST, DANVERS, MA 01923) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI 11029997
May 23, 2017Visibility & wipers
AIR CONDITIONING FAILURE, CONDENSER DEFECTIVE. REPAIR IMPOSSIBLE BECAUSE PART HAS BEEN ON BACKORDER FOR OVER A MONTH.
NHTSA ODI 10991316
Nov 28, 2016Visibility & wipersBody & structure
WINDOW APPLIQUS ON BOTH SIDES OF VEHICLE BECAME LOOSE AND WERE FLAPPING WHILE DRIVING. THIS WAS CONCURRENT WITH A VERY NOISY CABIN, LIKENED TO THE SOUND OF A WINDOW BEING OPEN WHILE TRAVELING AT HIGHWAY SPEEDS. THESE APPLIQUES WERE PREVIOUSLY REPLACED BY DEALER AFTER INCIDENTALLY BEING FOUND LOOSE. THE NOISY ENVIRONMENT IN CABIN IS VERY LOUD AND DISTRACTING, CAUSING DRIVER AND PASSENGERS TO GET HEADACHES AND CAUSING DRIVER TO BECOME DISTRACTED. *TR
NHTSA ODI 10928328
Mar 3, 2016Visibility & wipers
ON FEBRUARY 10, 2016, WE WERE DRIVING ON I-25 HEADED TO ARIZONA FOR A VACATION. AS WE WERE JUST ON THE OUTSKIRTS OF SANTA FE, NM, WE HEARD A LOUD EXPLOSION AND IT SOUNDED LIKE OUR ENTIRE CAR WAS BLOWING UP. WE WERE DRIVING AT 75 MPH AND THERE WERE NO OTHER CARS CLOSE TO US. WE STARTED HEARING GLASS BOUNCING AROUND ON THE SUNROOF CURTAIN AND REALIZED THAT IT WAS OUR SUNROOF THAT HAD EXPLODED. WE PULLED INTO THE FIRST EXIT IN SANTA FE AND CHECKED THE CAR AND THE GLASS APPEARED TO HAVE EXPLODED UPWARDS. WE DROVE TO THE NEXT GAS STATION AND PULLED OUT ALL THE LARGE PIECES AND VACUUMED UP WHAT WE COULD OF THE SMALL PIECES. NEEDLESS TO SAY, WE HAD TO END OUR VACATION AND WE TURNED AROUND AND DROVE HOME THE SAME DAY. ALL WE COULD HEAR ON THE WAY HOME WAS GLASS BOUNCING AROUND AND THE ROAD NOISE. WE CONTACTED GMC AND THEY SAID WE SHOULD CLAIM THROUGH OUR INSURANCE. EVENTUALLY, THEY RELENTED AND REPLACED THE SUNROOF. I HAVE DONE RESEARCH ON THE INTERNET AND IT APPEARS THAT THIS IS HAPPENING WITH MANY MAKES OF VEHICLES NOT JUST GMCS. IT APPEARS THERE ARE SOME SERIOUS ISSUES WITH SUNROOFS. IF PICTURES ARE NEEDED, WE TOOK SEVERAL AND I WOULD BE HAPPY TO PROVIDE. THANK YOU FOR ADDRESSING THE ISSUES WITH SUNROOFS. I NO LONGER FEEL SAFE IN THIS CAR AND THIS IS A VEHICLE THAT WE PURCHASED FOR ROAD TRIPS AS WE HAVE TWO OTHER VEHICLES WHICH ARE OUR EVERY DAY VEHICLES. IT WAS THE SCARIEST THING WE HAVE EVER EXPERIENCED. *TR
NHTSA ODI 10839659
Dec 29, 2015Visibility & wipers
CRACK DEVELOPED AT EDGE OF WINDSHIELD AT DEICER STRIP. NO APPARRENT CAUSE SUCH AS ROCK DAMAGE. GMC WILL NOT COVER THIS REPAIR UNDER WARRANTY. MY WIFE'S 2015 SUBARU OUTBACK RECEIVED A WARRANTY EXTENSION NOTICE FOR THIS VERY DEFECT STATING THAT "DURING THE MFG PROCESS CERTAIN COMPOUNDS USED TO ADHERE THE DEICER TO THE WINDSHIELD CREATED A CONDITION WHERE THE GLASS BECAME MORE SUSCEPTIBLE TO CRACKING FOLLOWING A MINOR WOUND." I'M QUITE CERTAIN THIS DEFECT IS THE PROBLEM WITH MY YUKON. IS IT POSSIBLE THAT SUBARU AND GMC WINDSHIELDS ARE PROVIDED BY THE SAME SUB-CONTRACTOR?
NHTSA ODI 10816889
Oct 11, 2015Visibility & wipers
WHEN DRIVING AT HIGHWAY SPEEDS IN THE RAIN, WATER POOLS ON THE DRIVERS SIDE AND PASSENGER SIDE DOOR WINDOW AT THE BOTTOM FRONT OF THE WINDOW BLOCKING THE DRIVER'S VIEW OF EITHER SIDE VIEW MIRROR. I WENT TO THE DEALER IN CARSON CITY NV, AND SERVICE DIRECTOR STATED THEY HAD THIS PROBLEM WITH TRUCKS SINCE 2007 AND THERE HAS BEEN NO SOLUTION.
NHTSA ODI 10781316
Jul 15, 2014Visibility & wipers
2015 GMC YUKON XL HAD BEEN IN SERVICE LESS THAN 4 MONTHS, ONLY 5000 MILES. DRIVER WAS DRIVING 65 MPH IN MODERATE TRAFFIC ON INTERSTATE 15 WHEN THE SUNROOF SPONTANEOUSLY SHATTERED INTO TINY PIECES. NO AIRBORNE ROCKS OR OTHER DEBRIS WAS PRESENT THAT COULD HAVE STRUCK THE WINDOW. ABOUT 4PM, WEATHER WAS SUNNY, TEMPERATURE MID 90'S. THE SUNROOF COVER WAS CLOSED WHICH PREVENTED MOST OF THE GLASS SHARDS FROM ENTERING THE VEHICLE, BUT DID SCATTER GLASS SHARDS ACROSS THE INTERSTATE. *TR
NHTSA ODI 10610754