What 113 owners told NHTSA about the 2014 Lincoln Mkz Hev

-Rear view camera will only work 20% of the time at best. -The outside trunk button does not work at all, but the trunk button on the remote and inside the vehicle work. -The heated and cooling seats seldomly work. - The vehicle has randomly shut down, followed by trouble starting while in park on a few occasions in the last few years. -

NHTSA ODI 11660825

I was sitting in idle staying warm in car. When I decided to leave, I noticed I couldn't turn the steering wheel or that it was very difficult to steer. I have not had this issue inspected. The warning lights that was on before was "service advancedtrac", "collision warning not available" "drive control malfunction service required". I called Sons Ford Auburn where they stayed there was no recall for this issue. I also called Lincoln customer service where they told me the recall doesn't fall under my vehicle due to it being a hybrid and that I don't have the bolts associated with the recall.

NHTSA ODI 11635313

The contact owns a 2024 Lincoln MKZ. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. In addition, the contact stated that there was an abnormal play in the steering wheel. The contact stated that the steering wheel was difficult to maneuver. The vehicle was driven to the residence. The contact stated that while the vehicle was parked, the contact later noticed fluid on the ground underneath the front driver’s side of the vehicle. The contact stated that the leak was close to the brake line. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.

NHTSA ODI 11623428

The contact owns a 2014 Lincoln MKZ. The contact stated that while her husband was inspecting the vehicle, he was unable to remove the lug nuts. There were no warning lights illuminated. The vehicle was taken to a tire center, where they cut the lug nuts off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned that in the event of a blowout, the tire would not be able to be replaced. The manufacturer was not contacted. The failure mileage was approximately 100,000.

NHTSA ODI 11619904

The contact owns a 2014 Lincoln MKZ. The contact stated while driving at an undisclosed speed, the panoramic sunroof shattered with no impact. The contact mentioned that glass flew inside the vehicle. The contact also had glass in her hair. No injuries were sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000.

NHTSA ODI 11592151

The problem with this car is that the backup camera stopped working on my car. The line are gone and the image is reversed. The dealing told me it was the camera and it was almost $1,000 to replace it. I did notdo it, but now I am finding many othes with the same broplem. The safety issue is that when I back up and I am not sure if what I am seeing is accurate.

NHTSA ODI 11585113

The contact owns a 2014 Lincoln MKZ. The contact stated that while driving at 50 MPH, the steering wheel moves up and down. No warning lights were illuminated at the time of the failure. The vehicle was then taken to an independent where the contact was provided with information regarding NHTSA Campaign Number: 18V167000 (Steering). The owner also contacted an unknown Ford dealer. The dealer stated that the VIN was not included in NHTSA Campaign Number: 18V167000 (Steering). The vehicle was not repaired. The manufacturer has not been notified. The failure mileage was 123,000.

NHTSA ODI 11560361

I push my start button and it makes the starting nose and after a few minutes it starts and when I go to move it stalls out and then won't start again or starts and stalls again. But the next day drives fine. And it has been happening now for months even after we fixed the high rich codes it was giving out but now there's no codes appearing.

NHTSA ODI 11538780

The contact owns a 2014 Lincoln MKZ. The contact stated while driving 40 MPH, the steering wheel became significantly loosened. There was no warning light illuminated. The contact stated that the failure had been recurring. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was unknown.

NHTSA ODI 11538489

User interface for HVAC, entertainment system, and everything through the Ford Sync screen is unusable. Had this repaired 11 months prior. Issue returned. Dealer says , “There are several things going on with it. 1 The front inter face control module 2. Display screen and 3. APIM. Parts labor and tax it would run $2,670.00.” There are many instances of reports of these issues with not only the MKZ models, but with many of Ford’s lineup including Ford and Lincoln vehicles. Safety implications are uncontrollable heat (unsafe temperature levels and fatigue inducing), uncontrollable sound levels (distracting and can’t hear environment), loss of hands free, loss of backup camera.

NHTSA ODI 11537567

The steering wheel on my 2014 Lincoln MKZ almost came off while driving. An internet search yielded information that there was a 2018 recall on Lincoln and Ford vehicles with the same problem. I took my vehicle to the local Lincoln dealer for repair and asked them to find the recall. They told me that it had not had a recall and refused to fix it based on the recall, but at my expense. The specifics of the recall (Ford reference 18S08) were that it was for 2014-2108 MKZ manufactured in the Hermosillo Assembly Plant in Mexico. Research has shown that my MKZ was manufactured in the Hermosillo Assembly Plant. My complaint is that the recall was for an identical year, make and model in the same manufacturing plant and common sense would tell you that there was a manufacturing defect, but that FORD/Lincoln did not capture all the affected vehicles. This is a serious and dangerous problem. The steering wheel almost came off in my hands 9 years later. Lincoln should be required to identify the vehicles manufactured in that facility during that time period that were not identified for recall and contact those owners for repair at their expense. I contacted Lincoln corporate recall center and while somewhat helpful with information, they were totally uninterested in my suggestions.

NHTSA ODI 11536241

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 60 MPH and making a lane change, the brake pedal was depressed and went to the floorboard. The contact pumped the brake pedal however, the vehicle failed to respond as needed. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic between neutral(N) and drive(D) because the brakes failed to work as designed. The independent mechanic diagnosed the vehicle and determined that the brake lines needed to be replaced and that the brake fluid reservoir needed to be refilled. The vehicle was not repaired. The manufacturer had not been informed of the failure. The contact stated that she had recently received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall. The failure mileage was unknown.

NHTSA ODI 11532359

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving approximately 10 MPH and pressing the brake pedal, the brake pedal extended to the floor causing the stopping distance to be extended, almost causing the vehicle to crash into the rear of another vehicle. Upon inspection, it was discovered that brake fluid had leak from the vehicle. The vehicle was later towed the residence. The cause of the failure was not yet determined. The failure mileage was 70,000.

NHTSA ODI 11531541

There were original rear struts on the vehicle. When we purchased it. We replaced the rear struts about 4 years ago. Drivers rear was clunking and leaking. We are in need to replace again now. Clunking but also bouncing around which scared me terrible on Highway. I just don’t think in 9 years and 85,000 (approx) miles. You should have to have three different sets. I think there is a problem with the drivers struts.

NHTSA ODI 11530628

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled inadvertently. The contact was unable to veer to the side of the road and turned on the hazard lights. The contact was able to restart the vehicle after several minutes; however, the failure recurred every 2 miles. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The vehicle was taken back to the dealer, where the fuel rail pressure sensor was replaced; however, the failure persisted while the contact was driving back to the residence. The vehicle was taken back to the dealer, who informed the contact that the second fuel rail pressure sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she noticed a strong fuel odor while starting the vehicle, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was towed to the dealer, who diagnosed that there was coolant intrusion into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,884.

NHTSA ODI 11528908

The contact owns a 2014 Lincoln MKZ. The contact stated that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the recall repair was performed, and the contact stated that several electrical systems malfunctioned after the repair. The contact stated that several attempts were needed to start the vehicle and the windows would roll up and down independently. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.

NHTSA ODI 11528557

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving downhill at 10 MPH, the brake pedal was depressed to the floorboard, and the vehicle failed to slow or come to a complete stop. The contact stated she was able to pull over onto a grassy area, avoiding a collision, and the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who determined that the brake failure was caused by a leak in the brake hose related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). In addition, the dealer advised the contact that the tie rod, sway bar, control arm, and wheel bearing needed to be repaired before the brakes could be repaired. The vehicle was not repaired, pending an inspection by the manufacturer. A case was opened. The failure mileage was 123,000.

NHTSA ODI 11524723

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving at approximately 70 MPH, the brake warning light illuminated. The brake pedal was depressed and went to the floorboard. The contact stated that he was able to drive the vehicle to an independent mechanic. The independent mechanic diagnosed the failure as a ruptured front driver’s side brake hose. The vehicle was repaired. The contact stated that 2-months later while driving 70 MPH, the brake warning light illuminated again, and the brake pedal was depressed and went to the floorboard again. The vehicle was driven to a Firestone repair center and diagnosed with a ruptured front passenger’s side brake hose. The brake hose was replaced. The contact stated that he received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) in April of 2023. Neither the dealer nor the manufacturer was notified due to the recall notification stating that the remedy parts were not available. The contact stated that the letter stated parts would be available in the third quarter of 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair since the vehicle had already experienced the failure. The approximate failure mileage was 128,000. VIN tool confirms parts not available.

NHTSA ODI 11523788

The contact owns a 2014 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11523710

The contact owns a 2014 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the brake pedal was depressed, the braking distance was extended. The manufacturer was notified of the failure and informed the contact that the part to do the recall repair was expected September 2023. The approximate failure mileage was 96,000. VIN tool confirms parts not available.

NHTSA ODI 11523179

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving at various speeds, the brake pedal was depressed but failed to respond. The brake warning light was illuminated. The vehicle was taken to an independent mechanic on two occasions and was diagnosed that the brake pads and brake fluid needed to be replaced. The vehicle was repaired both times; however, the failure reoccurred. Additionally, the contact stated that the rear passenger’s side door was failing to close as needed; the transmission not in park(P) message was illuminated when the gear shifter was shifted into park(P). The VIN was included in Campaign Number: 20V177000 (Latches/Locks/Linkages), 22V011000 (Service Brakes, Hydraulic) and 23V162000 (Service Brakes, Hydraulic). The vehicle was taken back to the mechanic, where it was diagnosed that the front brake hose needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11522538

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving approximately 10 MPH, the braking system malfunctioned, and the brake pedal was depressed and extended to the floorboard, causing the vehicle to drive out into the intersection. Upon inspection, it was discovered that brake fluid had leaked from the vehicle and the brake fluid warning light was illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The contact was informed that parts for NHTSA Campaign Number: 23V162000(Service Brakes, Hydraulic) were not yet available. The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not yet notified of the failure. The failure mileage was 114,000.

NHTSA ODI 11521981

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while her husband was driving 20 -30 MPH and approaching a traffic light, the brake pedal was depressed, but failed to respond and went down to the floorboard. There was no warning light illuminated. The contact's husband pumped the brake pedal until the brakes responded. The contact's husband was able to continue driving. The contact's husband purchased brake fluid and added to the reservoir however, the fluid started leaking onto the ground. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed nor repaired. The contact later received recall notice of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

NHTSA ODI 11521177

On march 28, 2023 I was riding home From the store and my brakes stop working the next following day I had to get it told to the repair shop to get fix

NHTSA ODI 11519067

The contact's friend owned a 2014 Lincoln MKZ Hybrid. The contact stated that while she was driving at approximately 43 MPH, a loud bang was heard coming from near the front passenger area, and then the tires and brakes seized, causing the vehicle to swerve and the contact then crashed into a guard rail. The check engine warning light was illuminated. The contact stated that only the front passenger air bag had deployed. The contact stated that she required medical attention and had sustained a concussion. A police report was available. The vehicle was towed to a tow yard and was totaled. The VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.

NHTSA ODI 11517657