What 113 owners told NHTSA about the 2014 Lincoln Mkz Hev

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal had become firm while driving at various speeds. The contact stated that she depressed the brake pedal to the floorboard and heard an abnormal snapping sound and the brake functionality returned. The contact stated that the ABS and traction control lights were illuminated. Additionally, the contact noted that when she placed the vehicle into park(P) with the engine running, the shift indicator would jump out of park(P) into drive(D) or into reverse(R). The contact stated that the vehicle would move in the direction of the gear that was inadvertently stated. The contact stated that the failures were intermittent but recurred several times. The contact researched online and related the failures to NHTSA Campaign Number: 15V250000 (Steering), 22V011000 (Service Brakes, Hydraulic), and 13V594000 (Power Train). The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 161,280.

NHTSA ODI 11515869

The contact owns a 2014 Lincoln MKZ. The contact stated while having the front passenger’s side tire changed due to a flat, the lug nuts were difficult to remove. The contact stated that extra effort and energy was needed to remove the lug nuts to replace the tire. The dealer was contacted and stated that the failure was a known issue. The contact was informed that there was no recall on the VIN for the failure. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 78,000.

NHTSA ODI 11512253

Backed out of garage and tried to turn the wheel and couldn’t! Very hard to turn!

NHTSA ODI 11511340

At different times, while driving at a low speed my steering wheel will not turn. Additionally, all these random drive assistance system lights are reflected on the dashboard. I believe it's the Electric power assist system that has a recall with the 2014 Lincoln MKZ not the Lincoln MKZ Hybrid. For example, Hill Start Assist Not Available, Check Adaptive Headlamps etc. This started December 1, 2022, and has been an on-going issue. I have to restart the car in order to continue to drive.

NHTSA ODI 11505998

As I was driving, the power, steering failure light came on. It began to be difficult to steer. Once I pulled over, stop the car and restart it again the steering system was locked. Other warning lights with regards to collision control, etc. came on. Many other people have reported this problem with the steering mechanism on this particular car.

NHTSA ODI 11504354

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH and accelerating from a stop at a traffic signal the vehicle stalled in the middle of traffic. The contact placed the vehicle in park(P) and attempted to restart the vehicle. The contact stated that several attempts were needed to restart the vehicle. The contact heard an abnormal sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The contact stated that the failure was intermittent. The contact only owned the vehicle for 30 days. The contact researched online and related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000.

NHTSA ODI 11494615

The contact owns a 2014 Lincoln Mkz. The contact stated while reversing out of his parking lot, the vehicle stalled and the contact felt the vehicle lose power and several unknown warning lights illuminated. The contact had to restart the vehicle several times. The vehicle was taken to the dealer where they stated that the PCN had a failure and the PCN was replaced but the failure continued, the vehicle was taken to another dealer and the fuel pump was replaced but the failure reoccurred. The vehicle was taken to the dealer, and they stated the PCN had failed but, the vehicle was not repaired. The manufacturer was contacted, and they stated that there was no recall under his VIN and advised him to contact the NHTSA Hotline and file a complaint. The failure mileage was 89,000.

NHTSA ODI 11488797

Unknown. I purchased the car like this from a car dealership. When turning the tires are rubbing against something that makes the car start shaking every time it turns. The seat started going sideways and won’t move anymore The tires make an ugly noise when you press on the brakes

NHTSA ODI 11485116

Front left brake line split open and lost brake fluid. This was not caused by any damage from outside items ...there was a failure of the tubing right near the end crimp.

NHTSA ODI 11479187

Rear view camera intermittently does not work. Rear view mirrors don’t provide enough field of view to see all behind the car without assistance of the camera. Vehicle shows error message.

NHTSA ODI 11475932

The contact owns a 2014 Lincoln MKZ. The contact stated while driving approximately 30 MPH, the brake pedal was depressed but went to the floorboard. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number 22V011000 (Service Brakes, Hydraulics) for which the VIN was included. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.

NHTSA ODI 11472893

The electronic steering failed. A steering warning light came on and within 3-5 seconds the electronic steering failed completely. Fortunately I was only traveling at a low speed or would have likely been in an accident. Cost to repair was over $2000 and the car had 100,180 miles on it at the time of the failure.

NHTSA ODI 11468222

The contact owns a 2014 Lincoln MKZ. The contact stated that as she attempted to come to a complete stop at the top of a hill, the brakes failed to operate as needed and were depressed to the floorboard. The contact blew through the intersection with the brake fluid low warning message on the instrument panel. The contact also stated that a warning chime sounded during the failure. The contact was able to stop the vehicle and parked on the side of the road. The vehicle was towed to the dealer where they informed her that one of the brake hoses had failed, causing the brake fluid to leak out of the vehicle. The manufacturer was also notified of the failure and informed her that there were no recalls on the vehicle. The contact was provided with a case number. The vehicle had been repaired. The failure mileage was approximately 25,000.

NHTSA ODI 11467109

The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while having the vehicle serviced, the lug nuts were unable to be removed from the wheels due to swelling. The vehicle was diagnosed by a local tire dealer with failure of the lug nuts. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000.

NHTSA ODI 11460768

The contact owns a 2014 Lincoln MKZ. The contact stated while driving 45 mph, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The contact was able to park on the side of the road and within 1-2 minutes he was able to restart the vehicle. The contact stated that the failure was intermittent. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 123,000.

NHTSA ODI 11456630

Car has always performed a good cold start. But, after running a while, the following has happened, and is happening more frequently: run the car, park, and then restarting after several minutes, I have put it in gear and the engine sputters and stalls. Then has to turn over several times to restart. This has also happened after running for a while and then stopping at a long red-light, engine sputtered and stalled. Also happens when engine is warmed up and sitting still, just idling. Sputtered and stalls. With always the same result on restart, has to turn over, and over, several times. These incidences are identical to the problems described in Safety Recall Notice 16S31, which includes various other ford's and lincolns(mks, mkt) of years 2013-2015, but leaves out the mkz.

NHTSA ODI 11448610

An electrical overload occurs below the passengers seat, burning out the electrical connector, requiring a costly repair and can be a fire hazard. This is the second time this vehicle had this electrical problem and has required repair. The dealer has confirmed this problem, but has no solution, only to replace the same parts. There is not notification this issue is occurring, the only evidence of the problem is the heated/cooled seats stop working.

NHTSA ODI 11445422

The steering wheel locked up while I was driving. A message on the screen said power steering assist fault. I could not turn left or right and the brake was very difficult to press

NHTSA ODI 11436307

On 7/5/2020, I experienced a sudden brake loss on my vehicle. To stop the vehicle I had push the brake pedal down to the floor board. On 7/6/2020 I had the vehicle towed to David McDavid dealership in Plano, TX to have the brake problem fixed and it was returned to me on 7/10/2020. On 6/14/2021 I had the same brake problem again and I called the same dealer and I just took in this date 6/15/2021. After reviewing the brake recalls involving other Ford/Lincoln models, I believe the 2014 MKZ should be included in the brake recall.

NHTSA ODI 11421026

TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE TRUNK FAILED TO CLOSE ON SEVERAL OCCASIONS, CAUSING THE BATTERY TO BECOME DRAINED. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER SUBURBAN CADILLAC OF PLYMOUTH (40475 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 453-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRUNK MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11405041

I WAS HEADING TO WORK AND I DIDN'T SEE ANY ISSUE ON MY DASHBOARD THAT SOMETHING IS WRONG WITH THE CAR. I DROVE THE CAR THREE BLOCKS AND THE CAR STOPPED ALL OF SUDDEN WHILE I WAS IN DRIVING MODE. I CALL THE DEALER AND THEY TOLD ME TO TOW THE CAR TO THEM. THE DEALER CALLS ME THE NEXT DAY AND SAID YOUR BRAKE SYSTEM WIRES WERE CHEWED BY AN ANIMAL. I ASKED WHY MY BREKE ALERT DIDN'T SHOW UP ON THE DASHBOARD, THEY COULDN'T EXPLAIN AND KEEP ASKING ME TO PAY FOR IT. I TOLD THEM I COULD HAVE BEEN KILLED IF I WAS GOING IN HIGH SPEED AND THE CAR BRAKE SYSTEM STOP ANY TIME. I FEEL LIKE THERE IS A FAULT THAT NEEDS TO BE INVESTIGATED. THIS IS REALLY NOT SAFE WHEN YOUR MOST IMPORTANT PART OF THE CAR SYSTEM WIRES IS CHEWED BY AN ANIMAL AND I DON'T SEE ANY INDICATOR SHOWING ME ANY ISSUE RELATED TO IT. I NORMALLY SEE WHEN AN OIL CHANGE IS A NEED, LOW TIRE AIR, THE DOOR IS OPEN, ALL THOSE SIGNS SHOW ON THE DASHBOARD, BUT THE BRAKE SYSTEM DIDN'T WARN ME THAT SOMETHING IS WRONG. I HAD AN EXTENDED WARRANTY WITH LINCOLN WITH BRAKES AND ELECTRIC ISSUES. THEY DENIED THAT THEY DON'T COVER SUCH ISSUES. I DON'T EVEN FEEL SAFE DRIVING THIS CAR EVEN IF THEY FIX, BECAUSE THEY CAN'T PROVE HOW LONG THE WIRES WERE CHEWED AND WHY THE BRAKE INDICATOR DIDN'T SHOW UP. I HAVE REPORTED THIS CASE TO THE LINCOLN HEADQUARTERS, BUT NO HELP FROM THEM. THEY KEEP SAYING YOU HAVE TO WORK WITH YOUR LOCAL DEALERS. SEE ATTACHED PICTURES. IF THIS HAPPENS WHILE I WAS IN 50MILES ON THE HIGHWAY, I WOULD HAVE CAUSE HUGE DAMAGE. CONTACT ME ANY FURTHER QUESTIONS.

NHTSA ODI 11383682

12M02 -- I TOOK THE VEHICLE IN FOR THIS EXTENDED SERVICE PLAN TWICE DURING WHILE IT WAS STILL ACTIVE. BOTH TIMES THE DEALERSHIP TRIED TO PLAY IT OFF AS "NOT UNDER THE WARRANTY" AND "SOFTWARE ISSUE NOT HARDWARE". THEY EVEN CHARGED ME FOR THE SERVICE OVER $250 WORTH OF "UPDATES". THAT DID NOT EVEN FIX THE ISSUE WITH THE DISPLAY TURING OFF WHILE THE VEHICLE IS OPERATING MAKING MOST OF THE VEHICLES FUNCTIONS USELESS. THE DEALERSHIP IS NOW DENYING TO FIX THE PROBLEM AND FORD/LINCOLN IS CLAIMING IT IS OUT OF WARRANTY. WHEN I TOOK IT IN ALREADY TWICE FOR THIS ISSUE AND WAS TAKEN ADVANTAGE OF AND ROBBED $250 WHEN THEY SHOULD HAVE REPLACED THE DISPLAY (APM MODULE) TO FIX THE ISSUE AS PER FORDA INSTRUCTIONS. PLEASE HELP ME AS THE APM MODULE WOULD COST ME OVER $2,000 TO FIX WHEN THE DEALERSHIP AND FORD SHOULD HAVE FIXED IT IN THE FIRST PLACE. AS THEY ARE ONES WHO MESSED UP AND NOT ME NEGLECTING TO TAKE THE VEHICLE IN TO THEM AND INFORM THEM OF THE ISSUE. I EVEN HAD THE VEHICLE WITH THEM WHEN THE PROBLEM WAS SHOWING OF THE DISPLAY TURING COMPLETELY BLACK FOR OVER 5 MINUTES. THEN COMING BACK AND JUST STUCK IN A BOOT CYCLE WHERE IT TURNS ON AND OFF CONSTANTLY UNTIL THE VEHICLE IS TURNED OFF. BUT THEN IT STILL HAS AN ISSUE LATER ON EVEN AFTER THE RESTART OF THE VEHICLE

NHTSA ODI 11373064

THE LINCOLN MOTOR CO PO BOX 1904 DEARBORN, MI 48121-1904 RE: 2014 MKZ (VIN) [XXX] NHTSA RECALL 20S15/20V-177 TO WHOM IT CONCERN: I HAVE WRITTEN TO YOU ON 8/15/2020 CONCERNING THE PARTS ARE NOT AVAILABLE UNTIL END OF YEAR. GOT A 2ND NOTICE AND YOUR CONCIERGE STATING THERE IS NO RECALL ON MY CAR IT'S A MISTAKE. [XXX] BY HER STATEMENT SHOWS VERY CLEARLY THAT YOUR CONCIERGE DON'T KNOW WHAT THEY ARE DOING. ALSO SHOWS THE PUBLIC THAT YOU DON'T CARE ABOUT THE PEOPLE WHO PURCHASE YOUR FAULTY EQUIPMENT. THE SAFETY OR YOUR CUSTOMERS DON'T MATER OTHER THAN GIVE A GOOD NAME TO YOUR CONCIERGE THAT DOESN'T KNOW WHAT THEY ARE TALKING ABOUT. FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2014-2015 FIESTA, 2014-2016 FUSION AND LINCOLN MKZ VEHICLES SOLD, OR EVER REGISTERED IN ALABAMA, ARKANSAS, ARIZONA, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, LOUISIANA, MISSISSIPPI, NEW MEXICO, NEVADA, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, UTAH, WASHINGTON, PUERTO RICO, AMERICAN SAMOA, GUAM, THE NORTHERN MARIANA ISLANDS (SAIPAN), AND THE U.S. VIRGIN ISLANDS. A COMPONENT WITHIN THE DOOR LATCHES MAY BREAK MAKING THE DOORS DIFFICULT TO LATCH AND/OR LEADING THE DRIVER OR A PASSENGER TO BELIEVE A DOOR IS SECURELY CLOSED WHEN, IN FACT, IT IS NOT. FEDERAL LAW REQUIRES DEALERS TO COMPLETE THIS RECALL SERVICE BEFORE A NEW VEHICLE IS DELIVERED TO THE BUYER OR LESSEE. VIOLATION OF THIS REQUIREMENT BY A DEALER COULD RESULT IN A CIVIL PENALTY OF UP TO $21,000 PER VEHICLE. CORRECT ALL VEHICLES IN YOUR NEW VEHICLE INVENTORY PRIOR TO DELIVERY. ARE YOU GOING TO LET A CONCIERGE DICTATE REPAIRS THAT NEED TO BE DONE? LINCOLN DOESN'T CARE ABOUT THEIR CUSTOMER'S WELLBEING. SELLS FAULTY PRODUCTS AND ENDANGERS THE PUBLIC WITH THEIR IGNORANCE AND CHEAPNESS OF QUALITY PRODUCTS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11363402

LIGHT ENGINE ON.. WHEN I TOOK IT IN THEY TOLD ME IT WAS THE CATALYTIC CONVERTER. THEIRS A RECALL FOR THE CONVERTER BUT THEY CLAIM NOT ON MY MODEL. MY GIRLFRIEND HAS SAME CAR SAME YEAR AND HERS HAS A RECALL BUT SHE HAS NO ISSUES RIGHT NOW.. I HAVE AN ISSUE BUT NO RECALL?

NHTSA ODI 11361594

MIDDLE CONSOLE DASH THAT CONTROLS HEATED SEATS, ENTERTAINMENT, CLIMATE CONTROLS, NAVIGATION, RADIO, ETC. GOES COMPLETELY BLACK AND GIVES THE ERROR CODE "DESKTOP.EXE HAS STOPPED WORKING" DEALERSHIP SAYS THEY HAVE NO IDEA WHAT TO DO, BUT WILL NOT PAY FOR ANYTHING TO GET IT CHECKED, WARRANTY SAYS THEY WILL NOT COVER IT BECAUSE IT'S "SOFTWARE". THUS LEAVING ME WITH AN ALMOST USELESS VEHICLE WHEN THE DASH DOES OUT.

NHTSA ODI 11354329