What 1,347 owners told NHTSA about the 2014 Ford Fusion Energi

The contact owns a 2014 Ford Fusion. The contact stated while driving 10 MPH, the vehicle was shaking with a rattling sound coming from the engine compartment. A code was displayed on the instrument panel; however, the contact was unsure what the code referenced. The contact stated that the vehicle was not safe to drive. The contact stated that an independent mechanic inspected the vehicle and diagnosed that there was a coolant leak, causing the coolant and oil to mix that caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The mechanic informed the contact of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); which was related to the failure experienced. The manufacturer was informed of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 188,000.

NHTSA ODI 11650064

Electric power steering failed, causing the car to be almost impossible to steer while driving. This is a known issue with these Ford vehicles. Car shows steering failure and stabilitrak warning-these did not come on until the failure.

NHTSA ODI 11650353

The rear view mirror and side mirrors become dark after the sun sets and it becomes extremely hard and dangerous to judge vehicles behind you as you try to merge onto any road that has moving traffic.

NHTSA ODI 11647829

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.

NHTSA ODI 11647673

I was having issues with this vehicle sputtering a bit and the antifreeze was seeming to be disappearing. There were no visible leaks. I took it to the shop to have it looked at. The engine light was on and there was a code for a cylinder 3 misfire. Th mechanic diagnosed the vehicle and, upon removing the spark plugs, noticed they were fouled with what he said was antifreeze in the cylinder (because of the white substance on the electrode end). I saw where there is a recall for the particular engine block that is in this vehicle from 2014 to 2020. When I notified Ford and the NHTSA I was told that my VIN number was not included in the recall. I am confused because I would think that the recall would be for vehicles with this particular block not specific VIN numbers. Please help! I just got this car hoping for a reliable vehicle. I am a grad student and I do not have the funds for such a big repair.

NHTSA ODI 11646858

Vehicle flexplate broke causing loss of power in rush hour traffic. Luckily was able to get to the side of the road without major incident or causing an accident. Broken flexplate also caused damage to transmission and ptu. Was informed this is a common issue wiith this yeat make and model but ford refuses to do anything about it. They would rather wait for some peopke to lose their life befor takiing responsibility. But who cares about peoples lives when you have stockholders to pay and ceo bonuses to hand out. Feel its worth mentioning i had the car at the dealership a couple times for other issues and had asked them about problems i suspected were precursors to this happening. They denied there was even an issue. They they told me the noises were normal and refused to even document my concerns let alone actually physically check the vehicle. I believe they were intentionally trying to hide the fact they knew exactly what was going on. Ford needs to take responsibility but since they wont you guys need to make them.

NHTSA ODI 11644336

The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, the vehicle lost automotive power and stalled. The vehicle was towed to the local mechanic who diagnosed that the engine had failed due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 112,000.

NHTSA ODI 11642858

Car cuts off while driving. Runs for awhile and will cut off again. Check engine light came on the first time codes says the fuel pump. Change the fuel pump. 2nd time it does it codes pOO88 and POOc6 comes up and changes the fuel pressure sensor. Car starts to stall and cuts off a third time.

NHTSA ODI 11642406

The contact owns a 2014 Ford Fusion. The contact stated that back over prevention camera failed to operate as needed with a black image displayed on the screen. The contact called the dealer and was informed that the vehicle was not under recall. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.

NHTSA ODI 11642474

The contact owns a 2014 Ford Fusion. The contact stated while her son was driving 30 MPH, while depressing on the accelerator pedal the vehicle failed to respond as needed. The contact merged to the side of the road. The dealer was contacted. The vehicle was towed by an insurance vendor to the Sam's Auto Repair. The vehicle was then towed to the dealership where it was diagnosed that the transmission needed to be replaced.  The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 221,478.

NHTSA ODI 11639453

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated. The contact stated that several unknown warning lights were illuminated. The contact pulled over to the side of the road and the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with an unknown pump failure. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The contact stated that after the first failure, the vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact stated that while depressing the accelerator pedal, the engine made revving sounds with ticking sounds coming from the vehicle. The manufacturer was made aware of the failure and filed a claim and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 65,000.

NHTSA ODI 11638824

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel remained locked and could not be moved in either direction. The contact stated that after several attempts the steering wheel unlocked and operated normally. The contact stated that the failure recurred one hour after initially attempting to start the vehicle. The contact stated that the steering rack was recently replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 19V632000 (STEERING). The failure mileage was 165,000.

NHTSA ODI 11638197

A third party hacked my CPU/Transmission Control System causing malfunction with the engine. The engine randomly would cut off during traffic, and I would need to press gas directly after starting the vehicle to go. My vehicle was fairly new and transmission module should not be ineffective after purchasing my vehicle last July 2023 with less than 80K miles. The notification that makes the vehicle stay in the lane would malfunction randomly notifying me of failure to sensor active crash alert. I also have inability to connect to Ford vehicle app with no reason provided to cut off WiFi connectivity. Please review external IP as I can hear communication of third party observing my way of driving and communication while attempting to drive causing distraction affecting safety of myself, my location placement, and health of the car. Possible CPU/transmission/AC connectivity from July 2023 to Malfunction of vehicle starting 10/2024.

NHTSA ODI 11637520

While the car was moving in reverse, the brake pedal went to the floor, and the driving had to steer off the road and hit a tree to stop the vehicle. The driver side door and front door was damaged in the collision. After the collision, the driver noticed the parking brake indicator light was on.

NHTSA ODI 11636537

My rear camera on my 2014 Ford Fusion just stopped working on it's own (noticed on [XXX]). I then researched and found a recall; however, the recall is VIN specific and does not include my vehicle. This is a problem as my camera stopped working and deserves to be fixed as well the others that have already been identified. VIN# [XXX] I also called and my reference # is [XXX] Thank you in advance for your assistance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11635813

THE NOTIFICATION APPEARS AS STEERING SYSTEM FAULT SERVICE REQUIRED, BLIND SPOT SYSTEM FAULT, AND CROSS TRAFFIC FAULT THIS HAPPENED WHILE DRIVING LOST ABILITY TO STEER CAR DOSENT CRANK, THIS POSES A SERIOUS RISK OF INJURY/DEATH.

NHTSA ODI 11635478

Experiencing repeated coolant leaks. Heating/coolant was repaired last winter. Failed again this winter. Car keeps needing additional coolant added. Will be taking it in on Monday to find out which parts failed this time.

NHTSA ODI 11635325

I bought the 2014 Fusion in 2019 used. It had roughly 60 some thousand miles. I had to replace the motor at 94 thousand miles. Now at 131 thousand miles, I am faced with the same issue and need to replace the motor again after only 37 thousand miles. From what the dealer said (Copper Country Ford in Houghton Michigan) both issues have been coolant leaking into the cylinders and killing the motor. The first motor was around $4500.00 and now it is roughly the same $4500.00. So $9000.00 in 4 years!!!!! I called Fo Mo Co and they will do nothing to help. They say there is no recall and or order from NHTSA about this issue. Nor do they have any other programs to help resolve this issue or help pay for the repair. First Motor Replaced August 2020 at 94,000 Second Motor Died December 2024 at 131,000

NHTSA ODI 11634542

The airbag light stays on, even though it has never been deployed. The dealership cannot determine why the airbag light stays on. My last vehicle inspection was on 07/11/2024, at Schicker Ford of St. Louis.

NHTSA ODI 11634438

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 39,112.

NHTSA ODI 11633876

Car stalls then dies out well starting but engine is still on.

NHTSA ODI 11633677

The contact owns a 2014 Ford Fusion. The contact stated that while parked, it was discovered that the vehicle was slowly losing coolant. The failure became a reoccurring failure. The vehicle was taken to a local dealer however, a diagnostic test was pending. The vehicle was not repaired. The manufacturer was notified of the failure and referred to the NHTSA Hotline for assistance. The contact referenced an unknown manufacturer’s recall that was related to the failure; however, the manufacturer confirmed that the VIN was not associated. The approximate failure mileage was 47,000.

NHTSA ODI 11631779

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH and turning to the right, the contact heard an audible chime. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake fluid reservoir was not properly filled. The mechanic topped off the brake fluid reservoir. The vehicle was repaired. The contact stated that the loss of brake fluid had become a recurring failure. The vehicle had been taken to a local dealer in July 2023 to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the failure started after the recall repair was performed. The manufacturer was informed of the failure. The failure mileage was approximately 175,000.

NHTSA ODI 11626327

The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds the vehicle would not properly accelerate, the engine experienced misfiring and the check engine light remained illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinders and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 80,000.

NHTSA ODI 11625516

When driving the car will stall out and die in the driving state. This occurs without warning from any sensor light error warnings. After acceleration to 35 it will sputter as if the fuel is not flowing, yet then it will correct but stall and completely die during operation while driving. Have had both the upper and lower full pumps installed within the last calendar yet still currently having the problem or issue. Experiencing the exact same Eco boost concerns as other Ford models have been recalled for as of recent

NHTSA ODI 11624341