What 1,347 owners told NHTSA about the 2014 Ford Fusion Energi

Brake lights stay on even after turning off car. According to my research the problem is a brake pedal bumper that deteriorated. I actually found the rubber piece on the floor. Prior to finding out my brakes remained on, the red engine light turned on. I checked recalls for this problem, and there was one, but it was only valid for high humidity States. I live in California so I didn't qualify. Now, due to not knowing what the red light was about, and it being smog time, I cleared the engine light. Well, I didn't know that disqualifies my smog test because other codes were erased.now I have a car that is battery disconnect since I can't drive it due to not smog certified. All because of a rubber brake part falling off. I?called my dealer if it was covered by recall, they said no, even though there IS a recall for humid areas. I don't live in a humid area. So my case shows that it DOES NOT have to be humidity related. It's just a cheap quality part. I'm hoping this changes to include ALL areas. Thank you.

NHTSA ODI 11696821

My brake fluid line ruptured and the dealer refused repair and told me that even if they did repair it I would take 2 days and wouldn’t provide a loaner/rental so I had took to a different shop that I had to pay out of pocket for and was done in an hour.and also this is a recall for my year make and model and isn’t on my vin

NHTSA ODI 11673107

While the car was moving in reverse, the brake pedal went to the floor, and the driving had to steer off the road and hit a tree to stop the vehicle. The driver side door and front door was damaged in the collision. After the collision, the driver noticed the parking brake indicator light was on.

NHTSA ODI 11636537

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH and turning to the right, the contact heard an audible chime. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake fluid reservoir was not properly filled. The mechanic topped off the brake fluid reservoir. The vehicle was repaired. The contact stated that the loss of brake fluid had become a recurring failure. The vehicle had been taken to a local dealer in July 2023 to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the failure started after the recall repair was performed. The manufacturer was informed of the failure. The failure mileage was approximately 175,000.

NHTSA ODI 11626327

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed brake pedal bumper switch. The contact was informed that the brake pedal bumper switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11615976

I currently believe that the break pedal bumper has failed. My brake tail lights are permanently on, even when the car is off & unoccupied. My cruise control has been disabled and throttle control has been sporadic. The accelerator pedal does not respond properly when driving, it will either give no response or a sudden surge of power (Usually up to 5000 RPM), cause unsafe driving conditions and the inability to maintain accurate control of the speed of the vehicle. This may be because the vehicle thinks the brake is constantly being pressed. The vehicle is also a push button start and I can start it without pressing the brake, which leads me to believe it thinks the brake is always on. I've read there was a recall previously for brake bumpers, but it did not cover my location. I believe that recall needs to be expanded. I have found a yellowed (from age, was probably clear) chunk of a rubber washer/gasket on my floor board under the brake pedal. I have my vehicle scheduled to be looked at by a Ford dealer on Tuesday the 18th. There are no warning lights, messages, or anything else that indicates that the vehicle believes there is an issue. I can instruct the Ford dealership to hold onto the part, if it is the issue and if the NHTSA wants it, assuming I get a response prior to my appointment.

NHTSA ODI 11594622

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583673

See attached document from complainant

NHTSA ODI 11551798

See attached document from complainant

NHTSA ODI 11550649

Turned vehicle on one day & the parking break light came on, attempted to disengage with the parking break button but nothing released the breaks. Wouldn’t let me move the car when in drive. After trying to disengage with the button many times, decided to undo the battery because its electric & i was hoping to reset it & wait 20 mins. After doing so the release parking break warning, park break malfunction warning & parking break light was still on & it still didn’t move for another 20 minutes then suddenly after putting it in drive again it let me move. Now the release parking break warning, park break malfunction warning & the parking break light stays on even when actively driving & beeps the entire drive. No auto shops I’ve been to knows how to fix this! HELP PLEASE

NHTSA ODI 11543529

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, he heard an abnormal sound coming from the rear wheels. After a visual inspection, the contact observed that the brake calipers seemed to be stuck in a partially closed position, causing excessive wear and tear to the rotors. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle himself. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); the VIN was included, and the front brake hoses were replaced. The manufacturer was not notified of the failure. The failure mileage was 70,000.

NHTSA ODI 11541923

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving at approximately 15 MPH and slowing down for a traffic signal, the brake pedal was depressed; however, the vehicle failed to slow down as needed and almost causing the contact to run the stop sign. The contact stated that failure was intermittent at first but became a more frequent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 212,000. Parts distribution disconnect.

NHTSA ODI 11539473

The contact owns a 2014 Ford Fusion. The contact stated that while making a right turn into the driveway, the power steering assist failed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that while depressing the brake pedal, there was an abnormal vibration coming from the brake pedal. The cause of the failure was not yet determined. The local dealer was not notified of the failure. The failure mileage was 70,000.

NHTSA ODI 11538863

The contact owned a 2014 Ford Fusion. The contact stated while driving 35-37 MPH, he saw an animal on the road and depressed the brake pedal, but the vehicle responded with delay. There was no warning light illuminated. The contact swerved to avoid crashing into the animal, and the vehicle crashed into a telephone pole, then rolled over two times. The air bags deployed. The contact was able to exit the vehicle. The contact was examined by emergency units and was advised he had not sustained major injuries. The contact sustained whiplash, a laceration and bruise on the right knee, and a swollen neck. The contact was transported to the residence. A police report was filed. The vehicle was towed to a tow yard, where it was totaled. The contact later received a recall notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 163,000.

NHTSA ODI 11537423

The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, there was smoke coming from the rear of the vehicle. The check engine warning light illuminated, and the contact was unable to stop the vehicle while depressing the brake pedal. The contact desperately depressed the brake pedal, but the vehicle would not stop. The contact down shifted the vehicle and pulled the activated the parking brake. The vehicle came to a stop. The contact shut off the vehicle and restarted the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who replaced the brake pump however, the failure recurred several times. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.

NHTSA ODI 11531337

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH and slowing for a traffic signal, the contact depressed the brake pedal and the brake pedal started to vibrate. The contact stated that the vehicle failed to stop in a reasonable amount of time. The contact stated that the traction control warning light was illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer had been informed of the failure. The failure mileage was 70,597. Parts distribution disconnect.

NHTSA ODI 11526665

Seatbelt failed during collision did not lock fully extended and did not retract brakes did not engage right away

NHTSA ODI 11523059

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The contact inspected the vehicle and noticed there was no brake fluid in the reservoir. Additionally, the contact stated that while driving the vehicle was overheating. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 148,141.

NHTSA ODI 11522629

The contact owned a 2014 Ford Fusion. The contact stated that while his daughter driving approximately 35 MPH and approaching a stop light, the driver pressed the brake pedal to stop the braking system malfunctioned and the brake pedal extended to the floor causing the vehicle to drive into the intersection and crash into a second vehicle. During the crash, no injuries were reported. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not yet determined. The vehicle was destroyed and parked in the contacts residence. The manufacturer and local dealer were not notified of the incident. The failure mileage was 104,000.

NHTSA ODI 11522224

The contact owns a 2014 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were not yet available. The contact stated that he noticed fluid on the ground of his driveway. The contact then stated that upon inspecting under the hood of the vehicle, he noticed a drip located on the brake line. Additionally, the contact stated that on another occasion while driving at an undisclosed speed, the brake warning light illuminated. The contact stated that after coming to a stop, he depressed the brake pedal however, the brake pedal extended down to the floorboard. The contact had to apply pressure to the brake pedal to stop the vehicle. The contact notified the dealer of the failure, and the contact was provided an estimate for the diagnostic test. The contact was informed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000. VIN tool confirms parts not available.

NHTSA ODI 11522030

2014 Ford Fusion Consumer referring to Recall letter that was mailed to them (Recall 23V162). Informing the right break line has already ruptured and both left and right break lines have already been repaired. Sent copy of letter received.

NHTSA ODI 11521545

The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, she had to depress the brake pedal to the floorboard to slow the vehicle to a stop. The ABS warning light and the brake fluid warning light was illuminated. Despite the failure, the contact stated that his wife carefully drove the vehicle back to the residence. The contact then notified the dealer of the failure, and the contact was then made aware that the VIN was included in the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact then stated that he was informed by the technician that parts to do the recall repair were not yet available and to temporarily place brake fluid in the reservoir until an appointment became available; however, the brake fluid continued to leak from the reservoir. The contact notified another dealer, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 56,993. VIN tool confirms parts not available.

NHTSA ODI 11519978

Ford Fusion was traveling about 40 miles per hours then driver pressed on the break pedal and the car while hearing breaks continued traveling 25- 30 feet. I was in the back and could clearly see the driver pressing on the break pad all the way down.

NHTSA ODI 11519721

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the brake pedal went to the floorboard while depressed. The low brake fluid warning light and the parking brake warning light were illuminated. The vehicle was towed to an independent mechanic, who determined that the brake hose was detached at the factory crimp. The vehicle was repaired. the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 165,000. The contact would like to be reimbursed for repairs costing almost $700.

NHTSA ODI 11519440

My brake pedal began losing pressure while driving. the low brake fluid light and a beeping tone started and stopped intermittently when applying the brakes. I made it safely home that evening. The next morning there was no brake pressure on the pedal and a puddle of fluid in the garage. I have had issues getting Ford and my local dealership (Joe Machens Ford) to tow my vehicle for repairs and supply me with a loaner vehicle in the meantime. I was told I would have to pay to fix the issue myself or wait for parts to be made available in Q3 2023 by the Ford representative over the phone.

NHTSA ODI 11519277