What 1,347 owners told NHTSA about the 2014 Ford Fusion Energi

The car is suffering random shutdown and intermittent times. The battery is no longer holding a charge and when it shuts down this places me at extreme risk. Ford is unable to fix it so this is no longer happening without replacing the High Voltage battery - battery from ford alone is 11k. I cannot be the only one who is dealing with this car doing this.

NHTSA ODI 11749732

On cold startup, a significant amount of white exhaust is sometimes observed coming out of the tailpipes. The exhaust has a sweet aroma and after checking the coolant levels, it appears that the coolant levels have dropped and the exhaust smoke is being caused by a coolant intrusion into the engine block. No warning lights have been observed and it only happens about half of the time.

NHTSA ODI 11676918

I had multiple coolant leaks in the pass and I have to constantly replace the hose about every 2000-3000 miles Also my screen went out in my dashboard causing me to not be able to make any audio changes or station adjustments in my car Lastly whenever I get ready to increase my speed my car jerks back

NHTSA ODI 11665681

I was having issues with this vehicle sputtering a bit and the antifreeze was seeming to be disappearing. There were no visible leaks. I took it to the shop to have it looked at. The engine light was on and there was a code for a cylinder 3 misfire. Th mechanic diagnosed the vehicle and, upon removing the spark plugs, noticed they were fouled with what he said was antifreeze in the cylinder (because of the white substance on the electrode end). I saw where there is a recall for the particular engine block that is in this vehicle from 2014 to 2020. When I notified Ford and the NHTSA I was told that my VIN number was not included in the recall. I am confused because I would think that the recall would be for vehicles with this particular block not specific VIN numbers. Please help! I just got this car hoping for a reliable vehicle. I am a grad student and I do not have the funds for such a big repair.

NHTSA ODI 11646858

Vehicle flexplate broke causing loss of power in rush hour traffic. Luckily was able to get to the side of the road without major incident or causing an accident. Broken flexplate also caused damage to transmission and ptu. Was informed this is a common issue wiith this yeat make and model but ford refuses to do anything about it. They would rather wait for some peopke to lose their life befor takiing responsibility. But who cares about peoples lives when you have stockholders to pay and ceo bonuses to hand out. Feel its worth mentioning i had the car at the dealership a couple times for other issues and had asked them about problems i suspected were precursors to this happening. They denied there was even an issue. They they told me the noises were normal and refused to even document my concerns let alone actually physically check the vehicle. I believe they were intentionally trying to hide the fact they knew exactly what was going on. Ford needs to take responsibility but since they wont you guys need to make them.

NHTSA ODI 11644336

A third party hacked my CPU/Transmission Control System causing malfunction with the engine. The engine randomly would cut off during traffic, and I would need to press gas directly after starting the vehicle to go. My vehicle was fairly new and transmission module should not be ineffective after purchasing my vehicle last July 2023 with less than 80K miles. The notification that makes the vehicle stay in the lane would malfunction randomly notifying me of failure to sensor active crash alert. I also have inability to connect to Ford vehicle app with no reason provided to cut off WiFi connectivity. Please review external IP as I can hear communication of third party observing my way of driving and communication while attempting to drive causing distraction affecting safety of myself, my location placement, and health of the car. Possible CPU/transmission/AC connectivity from July 2023 to Malfunction of vehicle starting 10/2024.

NHTSA ODI 11637520

Experiencing repeated coolant leaks. Heating/coolant was repaired last winter. Failed again this winter. Car keeps needing additional coolant added. Will be taking it in on Monday to find out which parts failed this time.

NHTSA ODI 11635325

I bought the 2014 Fusion in 2019 used. It had roughly 60 some thousand miles. I had to replace the motor at 94 thousand miles. Now at 131 thousand miles, I am faced with the same issue and need to replace the motor again after only 37 thousand miles. From what the dealer said (Copper Country Ford in Houghton Michigan) both issues have been coolant leaking into the cylinders and killing the motor. The first motor was around $4500.00 and now it is roughly the same $4500.00. So $9000.00 in 4 years!!!!! I called Fo Mo Co and they will do nothing to help. They say there is no recall and or order from NHTSA about this issue. Nor do they have any other programs to help resolve this issue or help pay for the repair. First Motor Replaced August 2020 at 94,000 Second Motor Died December 2024 at 131,000

NHTSA ODI 11634542

Car stalls then dies out well starting but engine is still on.

NHTSA ODI 11633677

When accelerating from a stopped position, the throttle is staying stuck wide open. Without my foot on the accelerator, the engine still accelerates wide open. Stepping on the brake, doesn't do anything or make it stop. It has now happened 3 times in the last 2 weeks. I was not taking off at a fast speed. I was accelerating at a normal rate.

NHTSA ODI 11621795

I've had my Ford Fusion SE ecoboost 1.5, 2014 in for service on 2 separate occasions a day apart for the same reoccurring problems. The first service there was the actions done related to recalls which are consistent with 20S15 A-C and recall 23E03 B. The reasons for my Ford Fusion 1.5 to have been brought to the Premier Ford, Waveland, Ms was as follows: The temperature overheat lamp light was jared, there was 3 leaks from the overheat, there was a Shutter and sounds that came from the engine, (LIMP*)and there was no fuel power through acceleration. There had been moisture located on exhaust before brakedown without having been driven for approximately 10hrs before brakedown. 2ed service was as follows: temperature overheat lamp light jared, no power through fuel to accelerate, and issues starting. LIMP* I had not on this brakedown paid attention to if my Fusion needed water, the engines performance in regards to shakes or sounds nor did I look to notice nor did I look for leaks. I called directly to Premier Ford, Waveland and had my Ford towed in. The service was as follows: 1) 3U2Z*14S411*HYB WPT988 WIRE ASY 2) DS7Z*8501*E PW556 PUMPASP-WATER 3) BE8Z*8507*A GASKET-WATER PUMP 4)VC*13*G 3801132 ANTI-FREEZE 5) 6 BM5Z*6K2543*S437 SCREW 6) BM5Z*6K254*A TENSIONER - TIMING BELT With the parts 261.44 Labor 1748.99 misc charges 50.00 for a total of after taxes 2204.66 I picked up my Ford Fusion on October 4, 2024 and on October 9, 2024 I went beck to the Premier Ford and spoke with the service department because I had to stop and let my Fusion cool every 20 to 30 minutes, I stated that there was some loss of water and it was overheating, the power train light warning notify me of an issue, and that my Fusion would not go over 80miles per hr. The service department associate seemed frustrated with me and argued the fact that it had ran hot and said that the reason for the speed issue was that the lamp was Identifying the keylock complete on pdf

NHTSA ODI 11619482

Attachment to last complaint

NHTSA ODI 11619485

another attachment!

NHTSA ODI 11619497

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, an unknown warning light illuminated, and the contact noticed a ticking sound coming from the vehicle. The contact stated that the check engine warning light later became illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 32,000.

NHTSA ODI 11618160

This is a attachment to my last Inquiry.

NHTSA ODI 11617112

On [XXX] ford premier out of waveland evaluated my car after I had to have it towed in due to overheating. The high temperature warning notification was lock and wouldn't change to normal after it cooled. I was not fully aware of my car overheating due to no warning other the the temperature overheat warning. A couple of days prior without driving it for 10hrs I noticed a moist to the exhaust pipe. When it broke down the engine had a misfire, a shake, and had not power to the engine to accelerate. There was 3 different puddles of fluids underneath the car. When I had spoke to the service department on this breakdown I made them aware of everything with one of the Mechanics witnessing the shake within the engine. There was a confusion on my part due to the sticker showing a 1.5l and my Insurance showing through carfax a 2.5l with also Descripting a 1.5l that showed for my car to be compatible to a 2.0l, 1.6l Installation of coolant system, that of which lead me to request recalls through Vin# on [XXX] through Verified and it was shown to be compatible for recall. Premier Ford service department Assured me that nothing was wrong with the coolant system that the power train control module reprogramming took care of the breakdown. He assured me when I picked up my car That nothing was wrong with my car. Except for me needing to go, change the brakes so that he could change the brake hoses that are part of the recall associated with the brakes. This was on [XXX]. On [XXX] I broke down again with the same issue with this time before the breakdown there was a stall when I started my car And when they had my car on [XXX] I asked them the check the Fuel Injections and he stated there was nothing wrong with the fuel injections. My car has shown every sign that shows through the coolant system of a fire hazard. I am requesting that the Department to assign the safety recall 17s09 to my vin# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11617127

Complaints 11617112 and 11617127 Thank you for your patience with me!

NHTSA ODI 11617131

The contact owns a 2014 Ford Fusion. The contact stated that while adding coolant, the coolant was leaking out. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The vehicle was turned off and restarted and there was smoke detected. The contact opened the hood and noticed that the coolant level was low. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 60,000.

NHTSA ODI 11616205

My 2014 ford fusion titanium 2.0 ecoboost engine has Coolant leaks causing engine overheating, missfire on cylender 4, car keeps shuddering and stalling while driving. Contacted ford about this issiue they refused to fix it even though there is a mass recall on the same Caras mie for the same issiues

NHTSA ODI 11612922

Vehicle showing signs of coolant leak with no visible of signs of coolant on ground. Check engine light came on and running rough on startup and high speeds. White smoke and sputtering under load. Took to local mechanic and had signs of coolant in #3 cylinder. Replaced all spark plugs and ignition coils along with thermostat and pressure tested. Vehicle still throwing codes and having heavy misfires in #3 cylinder with coolant loss. Stated will need a new long block. Vin number not covered by recall. But Def needs to be.

NHTSA ODI 11610764

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the check engine warning light was illuminated. The contact also stated that the vehicle was consuming an excessive amount of coolant; however, there were no visual coolant leaks found. The vehicle was towed to two independent mechanics for confirmation, where the vehicle was diagnosed with a coolant leak and a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Technical Service Bulletin: 20-2100. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 111,000.

NHTSA ODI 11605796

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the exhaust pipes of the vehicle would abnormally blow white smoke. The check engine temperature warning light had been illuminated. The vehicle was taken to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic for a second opinion where it was diagnosed that there was a coolant intrusion. The contact was informed of TSB: 22-2322. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11605493

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was taken to the dealer to be serviced. The contact stated while picking up the vehicle, the check engine warning light was illuminated. The dealer was notified of the failure. The dealer diagnosed that the O2 sensors had failed and informed the contact that a fee would be charged for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 132,819.

NHTSA ODI 11597420

Coolant intrusion - engine needs to be replaced.

NHTSA ODI 11597553

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the oil pressure warning light illuminated, and the vehicle lost motive power. There was smoke coming from the exhaust pipe, and upon inspection, the exhaust pipe was wet. The contact checked the engine oil level and added water to the coolant reservoir. The vehicle was restarted and was driven to the residence. The failure recurred, and the vehicle coasted into the driveway. The vehicle was diagnosed by an independent mechanic at the residence, and it was determined there was a blown head gasket and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 209,000.

NHTSA ODI 11592185