Sep 24, 2018SteeringEngine
TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A RIGHT TURN, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. AFTER RESTARTING THE VEHICLE, THE STEERING OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PETE MOORE CHEVROLET, 106 N. NEW WARRINGTON RD, PENSACOLA, FL) WHERE IT WAS DIAGNOSED THAT THE INTERIOR AND EXTERIOR CAMSHAFT AND THE POWER STEERING GEAR WERE FAULTY AND NEEDED TO BE REPLACED. ALSO, THE POWER STEERING FLUID LEAKED OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,022.
NHTSA ODI 11130900
Jan 2, 2018Engine
8 MONTHS AGO I REPLACED 2 SENSORS ON THE CAR AND NOW THE SAME 2 SENSORS ARE BAD. PREVENTS VEHICLE FROM GOING INTO PARK AND THE KEY FROM COMING OUT OF THE IGNITION.
NHTSA ODI 11058081
Oct 10, 2017Electrical systemEngine
TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS AND HAD THE DOORS HAD TO BE MANUALLY LOCKED AND UNLOCKED. THE KEY FOB WAS STUCK IN THE IGNITION. WHILE DRIVING 65 MPH, THE INSTRUMENT CLUSTER FLASHED AND THE VEHICLE STALLED AND RESTARTED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JACK SCHMITT CHEVROLET, 127 REGENCY PARK, OFALLON, IL 62269), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 8-3424683927. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 62,200.
NHTSA ODI 11032690
Sep 28, 2017Engine
IN MOTION AT APPROX. 35MPH THE ENGINE DIED. WAS ON A PUBLIC HIGHWAY GOING STRAIGHT.
NHTSA ODI 11030368
Jul 13, 2017Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING 25 MPH, AN ABNORMAL NOISE COULD BE HEARD COMING FORM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVE BELT AND DRIVE BELT TENSIONER FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 29,752.
NHTSA ODI 11005056
Jul 5, 2015Electronic Stability Control (esc)Engine
HAPPENED ON FOUR OCCASIONS ALMOST CAUSING MAJOR ACCIDENTS THAT COULD HAVE RESULTED IN THE DEATH ON MY FAMILY. THREE OF WHICH WAS AFTER I TOOK TO THE DEALER TO GET IT FIXED, WHILE ON VACATION. FIRST EVENT HAPPENED ON JUNE 20,2015. I WAS DRIVING ON THE HIGHWAY AT 70MPH. MY CAR SUDDENLY LOST ENGINE POWER AND DROPPED TO 45MPH WITHIN SECONDS. THE STABILITRAC, TRACTION CONTROL AND ENGINE LIGHTS CAME ON. I COULD NOT GET MY CAR TO GO OVER 50 MPH ON INTERSTATE. WHEN I ARRIVED HOME I CALLED CHEVY CORPORATION AND MADE A REPORT. I DROPPED MY VEHICLE OFF AT MY LOCAL DEALER ON 6/22. THEY SAID IT WAS REPAIRED AND READY FOR PICK UP ON 6/24. THEY REPLACED THE PEDAL SYSTEM AND SAID THE ROAD TEST WAS GOOD AND MY VEHICLE WAS SAFE TO DRIVE. MY FAMILY AND I LEFT FOR VACATION IN THIS VEHICLE ON 6/27/15. WE DIDN'T THINK WE WOULD HAVE ANY RECURRING ISSUES. HALF WAY THROUGH OUR TRIP AT 80MPH ON THE HIGHWAY OUR CAR REDUCED ENGINE POWER AND DROPPED TO 45MPH WITHIN SECONDS. THE ONLY OPTION WAS TO PULL OFF ALONG HE HIGHWAY WITH OUR THREE CHILDREN IN THE VEHICLE. MY HUSBAND TURNED THE CAR OFF AND ON REPEATEDLY UNTIL THE LIGHTS FINALLY WENT OFF. WE TRAVELED A FEW MILES TO THE NEXT EXIT NOT ABLE TO DRIVE PAST 45MPH. THE THIRD AND FOURTH TIMES HAPPENED ON THE WAY HOME FROM VACATION ON 7/5/15. THE THIRD TIME THE VEHICLE DROPPED FROM 80MPH TO 40 MPH. THE FOURTH TIME WAS 75 MPH SBD MY HUSBAND PUT THE VEHICLE IN NEUTRAL SO IT WASN'T SUCH A DRASTIC CHANGE IN SPEED. BOTH OF THESE TIMES WE HAD TO PULL OFF THE HIGHWAY WITH OUR THREE CHILDREN ON HE VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE!!! I HAVE BEEN IN CONTACT WITH CHEVROLET CORP. I WILL CONTACT THEM AGAIN IN THE MORNING ABOUT THIS ISSUE.
NHTSA ODI 10732049
Jan 30, 2015Electrical systemSpeed controlEngine
ELECTRICAL AND SPEED CONTROL: REPLACED INSTRUMENT CLUSTER AND PROGRAMMED. CRUISE CONTROL AND ODOMETER DID NOT MATCH PROGRAMMED 70 MPH AND REGISTERED 68. ENGINE: VALVE OR LIFTER CLATTER UNABLE TO DUPLICATE. DOOR RATTLE: FOUND LOCK KNOB VIBRATING IN DOOR PANEL HOLE INSULATE ROD: NOISE GONE. *TR
NHTSA ODI 10680077
Oct 27, 2014SteeringBrakesEngine
RENTED THE CAPTIVA FROM ENTERPRISE AT JACKSONVILLE, FL, AIRPORT. ENGINE HAD CLATTERED A BIT AT SLOW SPEEDS BUT NOT ON HIGHWAY. ON THIRD AND LAST DAY WE WERE DRIVING AWAY AFTER A TRAFFIC LIGHT HAD TURNED GREEN AND THE ENGINE JUST STOPPED WORKING. THE CAR TURNED OFF. I PUT ON THE HAZARD LIGHTS AND TURNED INTO RIGHT LANE, THEN INTO A PARKING LOT THAT LUCKILY HAPPENED TO BE NEXT TO IT. ALL THE CARS AROUND US WERE MOVING SLOWLY - AGAIN, LUCKILY - BECAUSE THEY HAD BEEN STOPPED AT THE TRAFFIC LIGHT. I LOST THE POWER IN STEERING AND ALSO THE BRAKES. I DID NOT KNOCK AGAINST THE KEYS IN THE IGNITION AND I COULD THINK OF NOTHING UNUSUAL THAT HAPPENED BEFORE THE ENGINE JUST FAILED. *TR
NHTSA ODI 10650362
Jul 28, 2014Engine
DROVE TO A PARK AND SAW A POOF OF SMOKE ALONG WITH A STRONG SMELL INSIDE THE CAPTIVE, AND WE QUICKLY GOT OUT AND RADIATOR FLUID STARTED LEAKING. *JS
NHTSA ODI 10616798