What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

I HIT A TREE ON A CITY STREET AND THE AIRBAG DID NOT DEPLOY THAT TIME EITHER AND I HAD A CUT ON MY HEAD I HAD INJURY TO MY KNEE AND MY ACHILLES TENDON BOTH OF WHICH RESULTED IN SURGERIES. I HAVE HAD TWO OTHER ACCIDENTS SINCE NEITHER TIME NEITHER I HAVE HAD TWO OTHER ACCIDENTS SINCE AND THE AIR BAGS DID NOT DEPLOY. BOTH OF THOSE WERE IN PARKING LOTS. I AM 84 AND HAVE FALLEN TWICE SINCE THE ACCIDENT BECAUSE OF MY INJURIES AND SUSTAINED HEAD TRAUMA AND MEMORY LOSS. I WILL TRY TO LOCATE THE ACCIDENT DATE. IT WAS IN 2016.

NHTSA ODI 11056713

TOYO 225/45R-17XL 94V ULTRA Z-900 ALL SEASON BW, DOT 73H8 2650116. 2013 JETTA TDI VIN [XXX] TWO OF THESE TIRES FAILED ON MY VEHICLE. IN BOTH CASES THE SIDEWALL DEVELOPED A BULGE ON THE OUTER SIDEWALL AND HAD TO BE REPLACED. THE FIRST INCIDENT OCCURRED WITHIN 3400 MILES. THE NEXT FAILURE OCCURRED WITHIN 22000 MILES. THESE TIRES ARE RATED FOR 65000 MILES. IN THE FIRST CASE LES SCHWAB REPLACED IT AT NO CHARGE. THE SECOND FAILURE WAS REPLACED AT A COST TO ME OF $143.93. HAS THERE BEEN A RECALL ON THESE TIRES. SINCE 2 OUT OF 5 TIRES FAILED IN THE SAME MANNER WITHIN 22,000 MILES, I SUSPECT THERE MIGHT BE. CAN YOU TELL ME IF THERE IS? THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11055081

I WAS DRIVING THE CAR TODAY AND IT BEGAN TO JERK ALL OF A SUDDEN. THEN THE ENGINE LIGHT FLASHED ON AND OFF. THIS IS VERY CONCERNING TO ME BECAUSE I DON'T KNOW IF THIS IS SERIOUS. AND IF THIS IS COVERED UNDER WARRANTY.

NHTSA ODI 11048488

THE KEY GETS STUCK IN THE IGNITION, EITHER WHEN TURNING ON OR TURNING OFF. THIS HAPPENED BEFORE AT 19000 MILES AND THE PART WAS REPLACED. IT BEGAN EXHIBITING THE SAME PROBLEMS EARLY THIS YEAR AND HAS CONTINUED TO WORSEN TO THE POINT OF IT BEING STUCK FOR LONGER PERIODS OF TIME. IT HAPPENS WHEN STATIONARY, EITHER PREPARING TO TURN THE CAR ON OR OFF. IVE BEEN STRANDED AWAY FROM HOME WHILE TRYING TO GET IT TO TURN. SOMETIMES IT DOES RELATIVELY EASY AND OTHER TIMES IT SEEMS LIKE IT ISN'T GOING TO BUDGE. I HAVE NO OTHER KEYS OR EVEN A KEY CHAIN ATTACHED. ITS JUST THE IGNITION KEY.

NHTSA ODI 11047533

ENGINE CHECK WARNING DID NOT COME ON. I BROUGHT THE CAR IN FOR ANNUAL SERVICE AND AM INFORMED A THROTTLE AND GASKET ARE BAD. NO ENGINE WARNING NOTICE BUT THEY FOUND IT IN THE CODE. CAR IS AT DEALER. I'M CONCERNED HOW LONG THIS HAS BEEN A PROBLEM AND IF IT CAUSED ANY OTHER ISSUES. WHY WOULD THE CHECK ENGINE LIGHT NOT BE ACTIVATED FOR THIS? IF NOT BRINING IT IN FOR ANNUAL, I WOULDN'T HAVE KNOWN UNTIL THE ENGINE FAILED

NHTSA ODI 11047539

TAKATA RECALL - I AM JUST GIVING NOTICE THAT MY AIRBAGS MAY BE FAULTY AND MAY NEED A REPLACEMENT. THANK YOU VERY MUCH

NHTSA ODI 11047137

A YEAR AGO THE VEHICLE WOULD NOT ACCELERATE WHILE DRIVING AND WOULD THEN COME TO A STOP. IT WAS TAKEN TO THE DEALERSHIP WHERE THEY SAID IT WAS A WIRING ISSUE. IN THE PAST YEAR THE VEHICLE WILL TURN OFF WHEN SITTING IN TRAFFIC OR AT A LIGHT. CAR WILL NOT DETECT KEY FOB EVEN WHEN NEW BATTERIES HAVE BEEN USED. CAR WILL SAY NO KEY.

NHTSA ODI 11047095

KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT. VOLKSWAGEN KNOWS OF THE ISSUE BUT REFUSES TO RECALL PART. CAR NEEDS NEW IGNITION CYLINDER. AUTO TECHNICIAN AT DEALERSHIP KNEW EXACTLY HOW TO GET THE KEY OUT, WHICH MEANS THAT THIS IS A KNOWN ISSUE. SO MUCH SO, THAT THE FRONT DESK PERSON KNEW EXACTLY HOW HE DID IT AND ASKED ABOUT IT.

NHTSA ODI 11044208

"FUEL PUMP DEFECT". MY 2013 VW JETTA HAS BEEN RANDOMLY STALLING OUT IN MID COMMUTE WITHIN THE LAST FEW MONTHS. I WILL BE DRIVING AND THE VEHICLE JUST CUTS OFF AND I HAVE TO CRANK THE CAR BACK ON AND BEING MINDFUL OF ONGOING TRAFFIC. THIS IS INCREASING BECOMING AN ISSUE AS I INITIALLY THOUGHT IT WAS A RANDOM OCCURRENCE HOWEVER AS THIS HAS REPEATEDLY OCCURRED OUT OF NO WHERE WHEN I'M TRAVELING IN HEAVY TRAFFIC IT HAS BECOME VERY SCARY IN AN ACCIDENT OCCURING. I SAW THAT THERE IS A RECALL ON SELECT VW VEHICLES HOWEVER IT DOES NOT INCLUDE MY VEHICLE WHICH APPEARS SHOULD ALSO BE IMMEDIATELY INCLUDED AS THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE.

NHTSA ODI 11043417

TIMMING CHAIN STRETCHED AND TENSIONER FAILED AT 71K MILES, ALTHOUGH MAINTENANCE IS SET AS LIFETIME OR 120K MILES

NHTSA ODI 11043245

I PURCHASED MY 2013 JETTA ON END JUNE 2017 FOR 47 K MILES FROM HAYWARD CERTIFIED USED VEHICLE DEALERSHIP IN CALIFORNIA. COUPLE MONTHS AFTER THE PURCHASE, MY CAR START TO SHOW PROBLEMS WITH CAR STALLING. IT HAS BEEN FOUR TIME IN LESS THAN ONE MONTH TIME WHERE THE CAR COMPLETELY SHUT DOWN WHILE DRIVING FOR NO REASON. . THE FIRST TIME I WAS DRIVING ON THE FRONTAGE OF I-35 SOUTH, ON 50 MPH, IT SHUT DOWN OUT OF BLUE, I WAS LUCKILY ENOUGH TO BE ABLE TO PULL OVER AND PARK ON THE GRASS, I HAD TO TURN THE CAR OFF AND RETRY THE CAR AGAIN AND IT WORKED FINE. THE SECOND TIME I WAS DRIVING ON THE WEST WILLIAM CANNON DR ON WAY TO HOME, IT SHUT DOWN FOR NO REASON AGAIN ON 45 MPH, AGAIN I WAS CAPABLE TO PULL OVER, SHUT DOWN AND RESTART AGAIN, DID NOT WORK FOR 10 MINUTES THEN I TRIED AGAIN THEN IT WORKED. THIRD TIME I WAS ON WAY TO MY FRIEND HOME, AT THE STOPLIGHT I WAS PLANNING ON TAKE A LEFT TURN ON MY WAY TO LITTLE TEXAS LANE, AND IT SHUT DOWN FOR NO REASON, I HAD TO REACT FAST AND HOPING THAT IT WOULD START AGAIN IN ORDER TO NOT CAUSE TRAFFIC, IT WORKED FINE AGAIN. THE FOURTH TIME I WAS DRIVING 70 MPH ON HIGHWAY OF I35 SOUTH, IT SUDDENLY SHUT DOWN AGAIN AND I HAD TO BE VERY CAREFUL TO SLOWLY PULL OVER TO THE SIDE WITH NO POWER IN THE ENGINE AND LUCKILY THERE WAS NOT MUCH OF CARS AT THAT TIME. I WAS VERY LUCKY, BECAUSE I COULD EASILY BEING IN AN ACCIDENT. I HAVE CONTACTED THE DEALERSHIP IN AUSTIN WHERE I WAS LOCATED AT THAT TIME, THEY COULD NOT FIND ANYTHING. IT IS FRUSTRATED BECAUSE I DO NOT KNOW WHAT TO DO AND I NEED TO RETURN TO CALIFORNIA AND I DO NOT FEEL SAFE DRIVING WITH THIS CAR AT ALL BECAUSE OF MY SAFETY.

NHTSA ODI 11040086

A FEW MONTHS AGO , THE DRIVER SIDE LOW BEAM LIGHT WENT OFF , WITH REPLACEMENT AND NEVER TURNED ON .TODAY THE PASSENGER SIDE LOW BEAM LIGHT IS OFF AND WON'T TURN ON. THE HIGH BEAM LIGHTS WORK .

NHTSA ODI 11034443

KEY CAN'T TURN IGNITION ON AND KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

NHTSA ODI 11034033

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE KEY WAS STUCK AND FAILED TO EXIT THE SWITCH. THE VEHICLE WAS TAKEN TO BRANDON VOLKSWAGEN (9816 E ADAMO DR, TAMPA, FL 33619) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

NHTSA ODI 11034041

MECHATONICS UNIT KEEPS FAILING. CAR EITHER LOSES DRIVE COMPLETELY OR SHIFTING BECOMES VERY ROUGH WHICH CREATES A HUGE SAFETY ISSUE ESPECIALLY WHEN ENTERING TRAFFIC. THE MECHATRONICS UNIT FAILED ON THIS CAR IN FEBRUARY OF 2016, WITHOUT ABOUT 80,000 MILES ON THE VEHICLE. THE UNIT WAS REPLACED, BUT THE REPLACEMENT UNIT FAILED IN OCTOBER OF 2017 WITH ABOUT 120,000 MILES. THERE WAS A SAFETY RECALL OF 2013 JETTA HYBRIDS, BUT THIS PARTICULAR VIN DOESN'T SEEM TO BE COVERED BY THAT RECALL, AND YET IT HAS THE EXACT SAME SYMPTOMS AS THE RECALLED UNITS.

NHTSA ODI 11032698

THE IGNITION WILL NOT SHUT OFF. THE KEY WILL NOT RELEASE TO THE OFF POSITION. THE KEY HAS TO BE WIGGLE, PULLED, OR WHATEVER NECESSARY TO TURN OFF. AFTER OR UP UP TO 3 HOURS THE CAR FINALLY RELEASES THE KEY TO THE OFF POSITION. THIS HAPPENS ONLY WHEN WE HAVE TO REMOVE THE KEY TO SHUT OFF THE CAR. THIS HAPPENS EVERY TIME WE NEED TO SHUT OFF THE CAR.

NHTSA ODI 11031354

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN WAS INOPERABLE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) IN 2015. THE VEHICLE WAS TAKEN TO GARNET VOLKSWAGEN (1620 WILMINGTON PIKE, WEST CHESTER, PA 19382 (610) 361-8500) WHERE IT WAS DIAGNOSED WITH A CLOCKSPRING FAILURE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS ALREADY SERVICED PER AN UNKNOWN CLOCKSPRING RECALL. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11025356

WE PURCHASED OUR 2013 JETTA IN NOVEMBER 2016 FROM CASEY CHEVROLET, A "CERTIFIED USED VEHICLE" DEALERSHIP IN OUR AREA. A COUPLE MONTHS AFTER THE PURCHASE, WE WERE HAVING TROUBLE WITH THE CAR STALLING AS WELL AS TRANSMISSION TROUBLES. THE VEHICLE HAS STALLED ON MY PREGNANT WIFE AND 2 YEAR OLD AT LEAST FOUR TIMES. ONCE SHE WAS AT A STOP LIGHT AND IT COMPLETELY SHUT DOWN, THE NEXT SHE WAS IN A FAST FOOD DRIVE-THROUGH LINE, THE THIRD TIME SHE WAS TRYING TO MANEUVER A TURN, AND THE FINAL TIME SHE WAS BACKING OUT OF THE BABYSITTERS DRIVE WAY. WITH RESPECT TO THE TRANSMISSION, THERE HAVE BEEN MANY INSTANCES WHERE EITHER SHE OR I WOULD BE ATTEMPTING TO MERGE OR JUST NEED TO PICK UP SPEED AND IN BETWEEN SHIFTS THE CAR WOULD HESITATE AND THEN SHIFT VERY AGGRESSIVELY. WE HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES AND EACH TIME WE TAKE IT IN THEY CAN'T FIND A PROBLEM SO THEY GIVE US THE CAR BACK. ON THE OTHER HAND, THEY HAVE "SOLVED" THE TRANSMISSION PROBLEM TWICE ONLY FOR IT TO REAPPEAR AT A LATER TIME. THEY HAVE REFUSED TO REPLACE THE VEHICLE OR REFUND US THE PURCHASE PRICE. WE HAVE ALSO CONTACTED VOLKSWAGEN WHO LIKEWISE REFUSES TO REFUND OR REPLACE THEIR PRODUCT. RIGHT NOW THE CAR IS PARKED IN OUR DRIVEWAY BECAUSE WE DO NOT FEEL IT IS SAFE TO DRIVE. MY WIFE IS NOW DRIVING MY TRUCK AND I AM IN MY OLDER CAR FROM COLLEGE. ALL THE WHILE, PAYMENTS STILL HAVE TO BE MADE WHICH IS VERY FRUSTRATING. I FEEL THAT TWO COMPANIES I THOUGHT WERE TRUSTWORTHY HAVE TAKEN ADVANTAGE OF MY FAMILY AND I.

NHTSA ODI 11022978

KEY GETS STUCK IN IGNITION AND WON'T TURN OFF. VW DEALERSHIP IS AWARE OF ISSUE SAY OO BY IT IS A COMMON PROBLEM. IGNITION CYLENDER WAS REPLACED ONCE ALREADY AT 32,000 MILES. NOW THE SAME ISSUE IS BACK AT 70,000 MILES ON THE REPLACEMENT PART.

NHTSA ODI 11021670

KEY GETS STUCK IN POSITION WHEN TURNING OFF THE ENGINE. CAN'T TURN OFF VEHICLE OR REMOVE THE KEY

NHTSA ODI 11020940

FUEL SYSTEM FAILED CAUSING METAL SHAVINGS TO GO THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAD TO BE REPLACED.

NHTSA ODI 11019520

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION KEY BECAME STUCK IN THE IGNITION. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE TURNED OFF AND WAS STUCK IN THE RUN POSITION ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO SOUTHPORT VOLKSWAGEN OF BATON ROUGE LOUISIANA (LOCATED AT 13940 AIRLINE HIGHWAY, 70817) TO BE DIAGNOSED. IN THE PAST, THE CONTACT WAS INSTRUCTED BY THE DEALER TO SNAP THE KEY BACK AND FORTH IN ORDER TO TURN OFF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 34,000.

NHTSA ODI 11019351

2013 VW JETTA HYBRID THE VECHILES FELT LIKE IT WAS CUTTING IN AND OUT AT EVER STOP AND JERKED US BACK AND FORTH ALITTLE.. AFTER RETURNING TO NORTH COAST AUTOMALL OF AKRON. THEY SAID THAT WAS NORMAL THAT ALL HYBRIDS DID THAT.. SO YES I WAS EXCITED HAVEN'T HAD A NEW CAR IN ALONG TIME . AFTER WILLING AND DEALING WITH BANKS THEY SAID WE NEED 1500.00 DOWN AND YOU MUST BUY THIS EXTENDED WARRANTY OR ALL BETS OFF. NOT TRYING TO FIGHT WITH ANYONE AT THE TIME MY GIRL WAS UPSET AND DIDN'T WANT TO PAY ANOTHER 2500 FOR THIS WARRANTY THAT WE TOLD FIXED ANYTHING ON THIS CAR.. AFTER FINALLY JUST SAYING SCREW IT GUESS YOU NEVER KNOW WHAT KIND OF PROBLEMS MAY COME. SO THEY PROMISED ME A NEW TIRE AND GAVE ME A PLATINUM EXTENDED WARRANTY PACKET SENT US ON ARE WAY . ALSO INCLUDE WAS THE VECHILES HAD LIGHT DAMAGE TO IT NOTHING MAJOR..., SO AFTER DRIVING THE CAR FOR A COUPLE DAYS NOTICE SERIOUS STAKING LIKE AND JERKY BAD .. SO TOOK IT BACK TO DEAL TO GET TIRE PUT ON AND VECHILES CHECKED WENT TO MALL ACROSS STREET TO COME BACK TO WE CAN'T GET UR CAR RUNNING IT JUST WON'T START.. SO AFTER LEAVING IN A LENDER CAR LET ME REMIND YOU THE CAR I JUST GOT 3 DAYS BEFORE.. SO DAVE WALTERS VW DEALERSHIP CALLS AND SAY NEED A MECHTRONIC UNIT.. .. SO AT 63000 MILES THEY SAID LOOKS LIKE IT'S GOING BE ABOUT 3,000 TO FIXS.. ONLY 3,000 MILES OUT OF POWERTRAIN WARRANTY VW CORP.. TELLS ME POWELL WE CAN'T HELP YOU THIS MATTER HAS BEEN RESOLVED YEARS AGO.. SO AFTER FIGHTING WITH VW AND NCOAST I PRETTY MUCH WAS SO AFTER MONTHS OF FIGHTING BACK AND FORTH SUMMER HITS.. NO A/C AND VW OF BRUNSWICK TELLS ME 500.00 AND WELL FIX THE A/C AND GET YOUR EXTENDED WARRANTY TO FIXED THE TRANNY.. SO AFTER DAYS OF A LOANER AGAIN I'M BACK AT SQUARE WELL YOUR EXTENDED WARRANTY DOESN'T AFTER MONTHS AND MONTHS OF GETTING PUSHED AROUND BYE LAIRS , FRAUD , FALSE INFO AND SOLD A FALSE EXTENDED WARRANTY AND VW CORP THAT DOESN'T WANT

NHTSA ODI 11016446

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE." WHEN CAR IS PARKED ANYWHERE KEY USUALLY WON'T TURN TO START CAR, EVENTUALLY DOES, BUT SOMETIMES THE KEY WILL NOT TURN TO SHUT THE CAR OFF, SO IT STAYS RUNNING TILL THE KEY DECIDES IT WANTS TO COME OUT OR RUN OUT OF GAS AFTER SAVING FOR YEARS, BOUGHT THIS CAR FOR OUR DAUGHTER, AFRAID TO DRIVE ANYWHERE. MAY GET STUCK SOMEWHERE WHERE KEY WILL NOT TURN TO START CAR. IF A CAR DOES NOT TURN OFF OR START, THIS IS A SAFETY CONCERN. I HAVE ONLY HAD THE CAR LESS THAN 2 WEEKS AND NOTICE IT IS GETTING HARDER AND HARDER TO TURN THE KEY ON OR OFF. MANY COMPLAINTS REGARDING THE SAME ISSUE, WHICH APPEARS TO BE THE IGNITION SWITCH LOCK. VOLKSWAGEN SHOULD RECALL THESE CARS FOR FAULTY IGNITION SWITCHES. THANK YOU - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11016072

KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE.

NHTSA ODI 11015319