What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

KEY GETS STUCK IN IGNITION AND I CAN'T TURN OFF THE ENGINE. THE CAR IS PARKED WHILE I'M TRYING TO TURN OFF THE IGNITION TO STOP THE ENGINE.

NHTSA ODI 11090828

WHILE DRIVING ON HIGHWAY EPC AND CHECK ENGINE LIGHTS UP AND THE CAR SUDDENLY LOOSE POWER AND START JERKING STEP ON GAS TO SPEED UP ONLY ENGINE REVVED UP HIGH BUT THERES NO ACCELERATION OR SPEED GAIN I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD SAFELY BUT WHAT IF ITS RUSH HOUR AND THERES A CAR FOLLOWING BEHIND ME IT SURE GOING TO SLAM INTO MY CAR. I HEARD A LOT OF COMPLAINT SIMILAR TO WHAT I EXPERIENCED. IN MY OPINION ITS A MANUFACTURERS DEFECT THAT SHOULD BE LOOK ON AND NEEDS A THOROUGH INVESTIGATION IN ORDER TO AVOID ACCIDENT AND ROAD MISHAPS.

NHTSA ODI 11088532

TAKATA RECALL: DRIVING VW JETTA HYBRID WITH MY FAMILY AS I REMEMBER PASSING 2 SET OF LIGHTS AS WE LEFT OUR HOUSE, WHEN WE STOPPED ON THE THIRD RED LIGHT MY ENGINE STARTED IDLING, LIKE EVERY SECOND GAS ENGINE WOULD STOP AND TURN BACK ON. SO IT KEEPS DOING IT ALL THE TIME ON D POSITION, AND WHEN TRANSMISSION ON N POSITION THE ENGINE JUST KEEPS GOING. THE SAD THING IS THAT YOU THINK THE CAR WITH 22,000 MI ON IT, SHOULD NOT HAVE MAJOR ISSUES LIKE THIS.

NHTSA ODI 11085096

THE HORN STOPPED WORKING 1 WEEK AGO. I AM ALSO REPLACING BULBS EVERY 2 MONTHS. I CAN'T USE MY HORN AND THE DEALER IS CHARGING ME A CRAZY FEE TO FIX THIS. I AM NOT THE ONLY ONE THAT'S GOING THROUGH THIS

NHTSA ODI 11082550

THE IGNITION KEY WAS DIFFICULT TO PULL OUT, THE CAR WAS DIFFICULT TO SHUT OFF; THEN THE KEY WAS DIFFICULT TO TURN; NOW THE KEY IS NOT TURNING AND THE STEERING WHEEL IS LOCKED UP.

NHTSA ODI 11080780

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE COOLANT INDICATOR ILLUMINATED. RALPH THAYER VOLKSWAGEN IN LIVONIA, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WATER PUMP NEEDED REPLACEMENT, ALONG WITH A COOLANT FLUSH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,719.

NHTSA ODI 11079808

WHILE VEHICLE IN PARKING WITH MOTOR ON IT SHUT OFF. THIS HAS HAPPENED TWICE. THE FIRST TIME WAS IN MY CARPORT, THE SECOND TIME IN WAS ON THE STREET. THERE WAS NO LIGHTS ON DASH THAT WOULD INDICATE SOMETHING WAS WRONG. I IMMEDIATELY TURNED IT ON AND NO FUTHER PROBLEMS AT THE TIME.

NHTSA ODI 11079059

OVERUSED OF SOY WIRING HAS CAUSED HUNDREDS OF NEEDLESS DOLLARS OF REPAIR WORK. WIRING IS BEING CHEWED ABOUT BY RODENTS SINCE RODENTS LIKE SOY PRODUCTS.

NHTSA ODI 11079204

BRAKING IS VERY UNPREDICTABLE NEARLY CAUSES AN ACCIDENT DAILY. CAR SWITCHES BETWEEN REGENERATIVE BRAKING/FRICTION BRAKES CONSTANTLY AND MAKES IT HARD TO PROPERLY SLOW THE CAR. VERY DANGEROUS. DEALER SAYS THIS IS NORMAL.

NHTSA ODI 11078867

A FEW MONTHS BACK AN ERROR CAME UP ON MY DASH SAYING "HYBRID WORKSHOP." I CALLED THE DEALERSHIP AND THEY SAID IT WAS REGULAR FOR MY CAR TO SAY THAT AT ABOUT 68K AND THAT I WOULD SOON NEED A HYBRID SYSTEMS CHECK. THAT LIGHT WENT OFF THE VERY NEXT DAY SO I DIDN'T STRESS IT. SOON AFTER MY CAR BEGAN ACTING FUNNY WHEN COMING TO COMPLETE STOPS, THE VEHICLE WOULD JOLT BACK INTO MOTION CAUSING A HARD BREAKING MOTION TO OCCUR. SOON AFTER MY TRANSMISSION FAILED AS I WAS PARKING. I WAS IN REVERSE AND THE CAR SUDDENLY STOPPED REVERSING AND BEGAN TO REV LOUDLY BEFORE JUMPING BACK INTO REVERSE AND THEN BACK TO REVVING. AFTER TRANSMISSION FAILURE, I BROUGHT IT TO THE DEALER AND THE DEALERSHIP SAID IT MAY BE MY MECHATRONICS UNIT, AFTER TAKING THE MECHATRONICS UNIT OUT THEY DETERMINED IT WAS INDEED THE TRANSMISSION. I'VE READ OF A RECALL FOR THIS VERY SAME PROBLEM HUNDREDS OF TIMES ONLINE AFTER SEARCHING IT, YET MY VIN ISN'T CONNECTED TO ANY RECALLS ON VWS WEBSITE.

NHTSA ODI 11076653

RECEIVED A HYBRID SYSTEM ERROR ON 01/02/2018 WHILE DRIVING TO WORK JUST WITHIN MY NEIGHBORHOOD, THEN IT DISAPPEARED AND I NOTICED THE GAS MILEAGE WAS GETTING WAY OUT OF CONTROL (USUALLY GET 50/GAL, THEN GOT LESS THAN 30/GAL). I KNEW SOMETHING WAS OFF ESPECIALLY SINCE I HAVE BEEN ASKING THE DEALER TO CHECK THE TRANSMISSION AT 53K (HAD A PREVIOUS JETTA WITH TRANSMISSION ISSUES). AFTER KEEPING MY CAR FOR A MONTH, THE DEALER PUT IN A CLUTCH ONLY TO CALL BACK TO SAY THEY NOW NEEDED A FULL TRANSMISSION AND IT WOULD HAVE TO BE INSPECTED AND TESTED BY THE WARRANT COMPANY. ANOTHER 15 DAYS AND THE TRANSMISSION WAS FINALLY ADDED. THE TRANSMISSION HAS BEEN FIXED BUT THE GAS MILLAGE HAS NOT BEEN RESTORED. CALLED THE DEALER AND SAID THAT I AM BRINGING IT BACK AT THE END OF THE WEEK. AFTER HAVE BOTH A REGULAR 2009 AND A 2013 JETTA HYBRID WITH THE SAME ISSUE, I NO LONGER WANT ANYTHING TO DO WITH VW VEHICLES.

NHTSA ODI 11075167

PASSENGER ISNT DETECTED, AIRBAGS WONT DEPLOY ON THAT SIDE. CAR RANDOMLY WONT DETECT A PASSENGER IN THE SEAT, AND WILL DEACTIVE THE AIRBAGS.

NHTSA ODI 11075208

CSPC:MY 2013 VW JETTA CAUGHT ON FIRE WITHOUT ANY WARNINGS. THERE WAS NOT OVERHEATING OR ANY OTHER SIGNS THAT IT WAS GOING TO GO IN FLAMES. ALL THE WARNING SYSTEMS SEEMED TO BE WORKING, BUT IT STILL DIDN'T SHOW ANY SIGNS OF PROBLEMS WITH THE ELECTRIC WIRING OR ANYTHING ELSE. *DT *JS

NHTSA ODI 11074777

EVERY TIME I GO OVER 10 MPH THE DOOR LOCKS TRY TO LOCK BUT THEY DON'T SO WHEN I BRAKE AND GO LESS THAN 10 MPH IT HAPPENS AGAIN. DURING RUSH HOUR TRAFFIC THEY GO OFF 50 TO 100 TIMES. IT IS AN ISSUE THAT I HAVE SEEN FROM LOOKING UP THE PROBLEM ON THE INTERNET. IT HAS AFFECTED EVERY DOOR IN MY CAR TO THE POINT WHERE IT HAS TO BE FIXED AND I AM UNABLE TO OPEN THE DOORS FROM OUTSIDE THE CAR. PLEASE HELP AND LOOK INTO THIS MATTER. IT HAS BEEN DOING THIS FOR ABOUT 6 MONTHS.

NHTSA ODI 11072884

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO VEHICLE SIDE IMPACT AIRBAG SYSTEM MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT, WHERE IT WAS T-BONED CAUSING IT TO SPIN OUT OF CONTROL. THERE WAS SIGNIFICANT DAMAGE TO THE RIGHT SIDE OF THE VEHICLE. NONE OF THE AIRBAGS DEPLOYED. *JS

NHTSA ODI 10839452

THE HYBRID SYSTEM DRIVE HAS FAILED, FUEL DOOR ACTUATOR PART THAT WAS RECOMMENDED IS INCORRECT IN THEIR SYSTEM. I THINK THEY HAVE DIFFICULT ISSUES WITH READING MY VIN BECAUSE MY CAR ACTUALLY HAS NUMEROUS RECALLS BUT AREN'T SEEN. EMISSION REPAIRS HAVE BEEN DONE AND NOT RESOLVED. AFTER THOSE REPAIRS BY VW DEALERSHIP UNDER WARRANTY, THE HYBRID SYSTEM FAILED AND NOW DOES NOT ENGAGE THE ELECTRIC MOTOR

NHTSA ODI 11065733

WIPERS FAIL TO WORK DURING COLD TEMPS...START WORKING AGAIN ONCE IT WARMS UP. HAVE LEFT ME STRANDED AND CAUSED ME TO DRIVE OFF THE ROAD. SEEMS TO BE A HUGE PROBLEM FOR OTHER JETTA OWNERS.

NHTSA ODI 11065451

2013 JETTA HYBRID 7 SPEED TRANSMISSION FAILED AT 63K. TRANSMISSION DASH LIGHT DIDN'T ILLUMINATE BUT RATHER THE HYBRID ERROR MESSAGE...WHICH SHOULD BE COVERED UNDER THE 100K HYBRID WARRANTY. VW SAYS I NEED TO PAY EVEN THOUGHT THERE IS A HUGE PROBLEM WITH THESE TRANSMISSIONS FAILING.

NHTSA ODI 11065449

AT 63K MILES ENGINE NEEDS REPLACING! THERE IS 0% COMPRESSION FROM THE 2ND CYLINDER AND LOSS OF 2.5 QUARTS OF OIL. CAR HAS BEEN MAINTAINED REGULARLY. VEHICLE WAS IN MOTION WHEN LOSS OF REV OCCURRED, ENGINE LIGHT BEGAN FLASHING. VEHICLE WOULD NO LONGER CRUISE ABOVE 30 MPH.

NHTSA ODI 11065457

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11064754

2013 JETTA HYBRID. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION WHEN APPLYING BRAKES. *LD THE CONSUMER STATED THE WHILE ATTEMPTING TO PARALLEL PARK, UPON APPLYING THE BRAKES, THE VEHICLE ACCELERATED INTO A PARKED VEHICLE. *JS

NHTSA ODI 11061788

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN, ALARM, AND DOOR LOCKS FAILED TO BEEP/OPERATE AS INTENDED WITHOUT WARNING. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

NHTSA ODI 11063095

THIS VEHICLE GOT SPONTANEOUS COMBUSTION (FIRE) FROM THE LEFT-FRONT HOOD WHILE DRIVING TO WORK. THE CAR WAS TOTALED DUE TO THIS PROBLEM.

NHTSA ODI 11061966

MY 2013 VOLKSWAGEN JETTA HYBRID WAS AMONGST THOSE WITH THE GEARBOX OIL RECALL. IT WAS MANUFACTURED IN DECEMBER OF 2012, AND THE GEARBOX OIL WAS REPLACED IN DECEMBER 2013 BY THE DEALERSHIP. LIKE OTHERS WHO WERE A PART OF THIS RECALL, MY VEHICLE HAS SUFFERED FROM GRINDING NOISES AND LURCHING WHEN DRIVING IN REVERSE DOWN THE SLOPE OF MY DRIVEWAY. IT ALSO WILL LURCH AT TIMES WHEN TRYING TO SHIFT FROM 1ST TO 2ND (WITH THE AUTOMATIC TRANSMISSION), AND NOW THE VEHICLE IS HAVING ISSUES WHERE THE ENGINE KICKS ON WHILE IDLING FOR TWO SECONDS, SHUTS OFF FOR ONE SECOND, AND THEN KICKS BACK ON FOR TWO SECONDS. I TOOK THE CAR INTO A VW DEALERSHIP IN JUNE THAT TOLD ME MY TRANSMISSION NEEDED TO BE REPLACED AND THAT IT WOULD COST $6,300 BECAUSE MY VEHICLE WAS NO LONGER IN WARRANTY (~95,000 MILES, 2.5 YEARS OF DRIVING). AFTER READING SEVERAL OF THE COMPLAINTS THAT SHARE THIS SAME ISSUE, IT APPEARS THAT VOLKSWAGEN TRIED TO MAKE THINGS RIGHT BY REPLACING THE CORROSIVE OIL INITIALLY USED, BUT THAT THE TIME THE OIL WAS A PART OF THE GEARBOX, SUFFICIENT DAMAGE WAS DONE TO REDUCE THE LIFE OF THE TRANSMISSION. I HAVE REACHED OUT TO VW AND THEY SIMPLY STATE THAT THEY CHANGED THE OIL (12 MONTHS AFTER IT WAS IN THE GEAR BOX AND A PART OF THE TRANSMISSION) AND THAT THE WARRANTY HAS PASSED AND THAT I WILL HAVE TO PAY THE COST. I AM VERY CONCERNED THAT I WILL TRY AND ACCELERATE FROM A STOPPED POSITION AND BE UNABLE TO DRIVE BECAUSE OF THE ISSUES DESCRIBED BY OTHERS. THE VW DEALERSHIP PREDICTED THAT THIS WILL HAPPEN AT SOME POINT, AND THAT I SHOULD DRIVE IT UNTIL IT DOES AND THEN GET THE VEHICLE REPAIRED. I BELIEVE THIS IS A SYSTEMIC ISSUE TIED TO THIS GROUP OF PREVIOUSLY RECALLED VW'S AND THAT A RECALL SHOULD BE PUT IN PLACE TO REQUIRE THEY REPAIR THE TRANSMISSION.

NHTSA ODI 11062038

ERROR CODE P309D, EXPERIENCED LOSS OF POWER WHILE DRIVING. CAR WOULD NOT GO INTO HYBRID MODE, THEN 1 DAY LATER, EXPERIENCED LOSS OF POWER WHILE DRIVING. VOLKSWAGEN HAS RECALLED SAME MODEL AND YEAR, HOWEVER THEY SAID MY VIN WAS NOT INCLUDED. GEAR SHIFT BOX REPLACED UNDER RECALL IN 2014. VOLKSWAGEN CUSTOMER SERVICE WILL NOT ASSIST WITH THE REPAIR OR INCLUDE IT IN THE RECENT NEW RECALL. WHILE DRIVING AND PRESSING THE GAS PETAL, THE CAR WON'T MOVE FORWARD AND FEELS LIKE ITS STUCK IN NEUTRAL. HAS TO TURN OFF AND IN THE CAR TO GO 50 FT. CAR ISN'T DRIVEABLE OR SAFE.

NHTSA ODI 11061530