What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought up nor any other underlying issues that could be causing this issue, with a car having minor wear. This is a problem that has been reported by many other Volkswagen Jetta owners on online forums and no one seems to have a specific answer as to what is causing this accident prone issue!

NHTSA ODI 11660505

The contact owned a 2013 Volkswagen Jetta. The contact stated while making a left turn at 5 MPH, a motorcycle crashed into the passenger’s side of the vehicle at a high rate of speed. The driver’s side air bags did not deploy; however, the passenger side side-curtain air bags deployed and then deflated. The passenger sustained neck injuries and was taken by ambulance to seek medical attention. The motorcycle rider died on the scene. The emergency services arrived on scene to administer assistance to those injured on scene. The driver also sustained bruises after the radio and window glass struck her chest and was taken for further tests. A police report was filed. The vehicle was towed from the scene to a junkyard and deemed totaled by the Insurance provider. The manufacturer was not notified of the failure. The failure mileage was approximately 24,600.

NHTSA ODI 11456274

TAKATA RECALL VW JETA WAS IN AN ACCIDENT DUE TO FREEZING RAIN IN JANUARY 2017 (KNOXVILLE, TN). VW SLID INTO ANOTHER CAR CAUSING IN EXCESS OF $5,000 DAMAGE; HOWEVER, THE AIRBAGS FAILED TO ACTIVATE. COMPLETE FAILURE IN AIR CONDITIONING SYSTEM/COMPRESSOR ELECTRICAL SYSTEM LOCKS/UNLOCKS DOORS WHILE DRIVING. ELECTRICAL SYSTEM ROLLS DOWN WINDOWS FOR NO REASON. THIS BEGUN 70K MILES

NHTSA ODI 11123870

CSPC:MY 2013 VW JETTA CAUGHT ON FIRE WITHOUT ANY WARNINGS. THERE WAS NOT OVERHEATING OR ANY OTHER SIGNS THAT IT WAS GOING TO GO IN FLAMES. ALL THE WARNING SYSTEMS SEEMED TO BE WORKING, BUT IT STILL DIDN'T SHOW ANY SIGNS OF PROBLEMS WITH THE ELECTRIC WIRING OR ANYTHING ELSE. *DT *JS

NHTSA ODI 11074777

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO VEHICLE SIDE IMPACT AIRBAG SYSTEM MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT, WHERE IT WAS T-BONED CAUSING IT TO SPIN OUT OF CONTROL. THERE WAS SIGNIFICANT DAMAGE TO THE RIGHT SIDE OF THE VEHICLE. NONE OF THE AIRBAGS DEPLOYED. *JS

NHTSA ODI 10839452

WIPERS FAIL TO WORK DURING COLD TEMPS...START WORKING AGAIN ONCE IT WARMS UP. HAVE LEFT ME STRANDED AND CAUSED ME TO DRIVE OFF THE ROAD. SEEMS TO BE A HUGE PROBLEM FOR OTHER JETTA OWNERS.

NHTSA ODI 11065451

2013 JETTA HYBRID. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION WHEN APPLYING BRAKES. *LD THE CONSUMER STATED THE WHILE ATTEMPTING TO PARALLEL PARK, UPON APPLYING THE BRAKES, THE VEHICLE ACCELERATED INTO A PARKED VEHICLE. *JS

NHTSA ODI 11061788

THIS VEHICLE GOT SPONTANEOUS COMBUSTION (FIRE) FROM THE LEFT-FRONT HOOD WHILE DRIVING TO WORK. THE CAR WAS TOTALED DUE TO THIS PROBLEM.

NHTSA ODI 11061966

I HIT A TREE ON A CITY STREET AND THE AIRBAG DID NOT DEPLOY THAT TIME EITHER AND I HAD A CUT ON MY HEAD I HAD INJURY TO MY KNEE AND MY ACHILLES TENDON BOTH OF WHICH RESULTED IN SURGERIES. I HAVE HAD TWO OTHER ACCIDENTS SINCE NEITHER TIME NEITHER I HAVE HAD TWO OTHER ACCIDENTS SINCE AND THE AIR BAGS DID NOT DEPLOY. BOTH OF THOSE WERE IN PARKING LOTS. I AM 84 AND HAVE FALLEN TWICE SINCE THE ACCIDENT BECAUSE OF MY INJURIES AND SUSTAINED HEAD TRAUMA AND MEMORY LOSS. I WILL TRY TO LOCATE THE ACCIDENT DATE. IT WAS IN 2016.

NHTSA ODI 11056713

CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW

NHTSA ODI 10920086

BRAKES DO NOT RESPOND PROPERLY

NHTSA ODI 10903055

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE BRAKES FAILED AND THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A CERTIFIED INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS IN PARK OR REVERSE, IT WOULD JERK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

NHTSA ODI 10855562

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE VEHICLE SPONTANEOUSLY IGNITED INTO FLAMES. THE FAILURE HAPPENED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR PRIOR TO THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXTERIOR HEADLIGHTS WERE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

NHTSA ODI 10809625

WHILE TRAVELING AT HIGHWAY SPEEDS THROUGH HIGHER ELEVATIONS NORTHBOUND ON HWY 101 NORTH OF UKIAH, CA, I HEARD A LOUD BANG. IT SOUNDED LIKE A GUNSHOT. IMMEDIATELY AFTER GLASS STARTED RAINING OUT OF THE SUNROOF VISOR VENTS (THANKFULLY IT WAS CLOSED). I DROVE FOR ANOTHER 1/4 MILE OR SO UNTIL THERE WAS A SAFE PLACE TO TURN OFF. UPON CLOSER INSPECTION THERE WAS ONE LARGE HOLE IN THE GLASS, SHATTER FRACTURES THROUGHOUT THE ENTIRE PANE, AND THE EDGES OF THE GLASS WERE ANGLED UP INDICATING AN OUTWARD EXPLOSION OF THE GLASS. BOTH MY PASSENGER AND I WERE COVERED IN BITS OF GLASS AND IT WAS JUST EVERYWHERE. WE CLEANED UP WHAT WE COULD AND PROCEEDED HOME FOR THE REMAINING 10 HOURS UNTIL I COULD DROP IT OFF AT THE DEALER THE NEXT DAY.

NHTSA ODI 10747137

I WAS DRIVING HOME FROM WORK ON 5/27/15 AROUND SUNSET AND TWO DEER JUMPED OVER A BARBWIRE FENCE AT THE END OF ROUND HAY BALES. AT THIS TIME, I WAS DRIVING APPROXIMATELY 65 MPH WHEN I SEEN THEM, BARELY HAVING TIME TO STOMP ON MY BRAKES. I ESTIMATE I HIT THEM GOING AT LEAST 55 TO 60 MPH AND MY AIRBAGS DID NOT DEPLOY ON IMPACT. I AM CONCERNED WITH WHY THEY DID NOT DEPLOY ESPECIALLY SINCE MY CAR IS POSSIBLY TOTALED. I HIT THE DEER FROM THE MIDDLE OF MY BUMPER TO THE DRIVER SIDE OF MY CAR, SENDING THE HOOD INTO THE WINDSHIELD AND SMASHING THE DRIVER SIDE BACK INTO THE DOORS. THE DAMAGES GO ON AND ON, THANKFULLY I WAS WEARING MY SEAT BELT AT THE TIME. BUT SINCE THE ACCIDENT I HAVE BEEN SUFFERING FROM MULTIPLE INJURIES THAT THE MEDICATIONS PRESCRIBED DO NOT REMOTELY TOUCH THE PAIN: NECK PAIN WITH NUMBNESS THAT COMES AND GOES TO MY HANDS, SEVERE BACK ALL THE WAY DOWN TO MY BUTT, PELVIC PAIN WITH NUMBNESS TO MY BUTTOCKS, LEFT SIDED RIB PAIN WITH SHORTNESS OF BREATH ESPECIALLY WITH TO MUCH EXERTION AND PAIN WITH DEEP BREATHES, LEFT KNEE/ANKLE PAIN AND THE INABILITY TO BEAR COMPLETE WEIGHT TO KNEE/ANKLE ALONG WITH SWELLING. SEVERE PAIN THAT SHOOTS DOWN BACK TO PELVIC WHEN BENDING OVER, INABILITY TO CROSS LEGS AND ANKLES WITHOUT CAUSING STABBING PAIN IN PELVIC AREA. AS A NURSE MYSELF, I PERSONALLY FEEL THAT IF THE AIRBAGS DEPLOYED LIKE THEY WERE MEANT TO DO SO I WOULD NOT HAVE NEARLY AS MANY ISSUES AS I DO NOW. THE PURPOSE OF AIRBAGS ARE TO PREVENT INJURIES AND SINCE MINE DID NOT DEPLOY, I'M SUFFERING SEVERELY WITH CONSTANT PAIN THAT KEEPS MY FROM SLEEPING WELL(CAUSING FATIGUE), THE INABILITY TO STAND OR SIT FOR A PROLONGED AMOUNT OF TIME, AND TO STAND IN CERTAIN POSITIONS.

NHTSA ODI 10722824

STEERING WHEEL GETS HARD AND STARTS LICKING OIL. STEERING WHEEL HAS BEING REPLACED MULTIPLE TIMES. 12/10/13 REPLACED AT 13625 MILES, SECOND TIME REPLACED 10/10/2014 AT 27338 MILES. DEC. 2014 I GOT A RECALL NOTICE FROM VW OF AMERICA DUE TO FAULTY REAR AXLE. AS OF FEB./03/2015 MY VW JETTA IS CURRENTLY AT THE DEALER DUE TO THE SAME STEERING PROBLEM. THEY HAVEN'T YET GIVE ME THE FINAL PAPER WORK FOR THE REPAIRS BEING DONE. MY VW JETTA IS REGISTER WITH THE CALIFORNIA DMV TO DRIVE A DISABLE PERSON. I HAVE ALL WORK ORDERS INVOICES BY THE DEALERSHIP. I WAS ON A CAR ACCIDENT ON OCT./9/2014. I HIT THE STREET CURVE DAMAGING MY 2 WHEELS. I REPORTED THE INCIDENT TO FARMERS INSURANCE. *TR UPDATED 3/24/16*JS

NHTSA ODI 10681851

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE PARKED ON THE STREET, THE VEHICLE'S HORN WOULD NOT SOUND AND PREVENTED THE CONTACT FROM WARNING AN APPROACHING VEHICLE. AS A RESULT, A CRASH OCCURRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.

NHTSA ODI 10670122

I WAS STOPPED AT A SOLID RED TRAFFIC LIGHT AND WHEN I GOT THE GREEN LIGHT TO PROCEED STRAIGHT ACROSS THE INTERSECTION I BEGAN TO ACCELERATE. HALFWAY THROUGH THE INTERSECTION ANOTHER VEHICLE (VEHICLE #2) CROSSED MY PATH OF TRAVEL ON THE RIGHT HAND PASSENGER SIDE AND VEHICLE #2 DRIVER'S SIDE CRASHED INTO MY FRONT END. MY VEHICLE WAS SPUN AROUND COUNTER CLOCKWISE DUE TO THE IMPACT OF VEHICLE #2. AS A RESULT OF THIS CRASH MY VEHICLE SUSTAINED HEAVY FRONT END DAMAGE AND PIECES AND PARTS WERE STREWN ALL OVER THE ROAD. FLUID WAS LEAKING OUT OF MY VEHICLE AND THE VEHICLE WAS NOT ABLE TO BE OPERATED POST-COLLISION. WITH THE HEAVY FRONT END DAMAGE THE DRIVER, PASSENGER AND SIDE AIRBAGS IN MY VEHICLE DID NOT DEPLOY. *TR

NHTSA ODI 10663732

TL* THE CONTACT RENTED A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO STOP FOR TRAFFIC, THE BRAKING SYSTEM FAILED TO ENGAGE AND CAUSED THE BRAKE PEDAL TO BECOME STUCK TO THE FLOORBOARD. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND NO POLICE REPORT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 13,857. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10561657

ON THE FREEWAY, I SLAMMED ON THE BRAKES, AS THERE WAS AN ACCIDENT IN FRONT OF ME, AND THE REGENERATIVE BRAKES DID NOT ACTIVATE WHEN SLAMMING ON THE BRAKES. THE STANDARD ABS DISK BRAKES, WITHOUT REGENERATIVE BRAKING, ARE NOT SUFFICIENT ENOUGH TO STOP THE VEHICLE IN AN EMERGENCY INSTANCE SUCH AS THIS. THIS IS EITHER AN ISSUE WITH THE REGENERATIVE BRAKES INITIALIZING WHEN THEY ARE NEEDED (WHICH IS A KNOWN ISSUE WITH THE HYBRID MODEL OF THE 2013 VOLKSWAGEN JETTA), OR THE STANDARD ANTI-LOCK DISK BRAKES NOT BEING SUFFICIENT ENOUGH TO STOP THE CAR ACCORDING TO THE FEDERAL MOTOR VEHICLE SAFETY STANDARDS AND REGULATIONS BY THE US DEPARTMENT OF TRANSPORTATION. THE STANDARD THAT THIS VEHICLE FAILS IS: "STANDARD NO. 105 - HYDRAULIC AND ELECTRIC BRAKE SYSTEMS - PASSENGER CARS (EFFECTIVE 1-1-68) THIS STANDARD SPECIFIES REQUIREMENTS FOR VEHICLES EQUIPPED WITH HYDRAULIC AND ELECTRIC SERVICE BRAKE SYSTEMS AND ASSOCIATED PARKING BRAKE SYSTEMS TO ENSURE SAFE BRAKING PERFORMANCE UNDER NORMAL CONDITIONS AND EMERGENCY CONDITIONS" (HTTP://WWW.NHTSA.GOV/CARS/RULES/IMPORT/FMVSS/). THIS FAILURE OF THE BRAKING SYSTEM RESULTED IN ME BEING UNABLE TO STOP THE CAR WITHIN A REASONABLE DISTANCE FOR MY SPEED, AND I REAR ENDED THE CAR IN FRONT OF ME.

NHTSA ODI 10542358