What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE. ALSO WHEN TRYING TO START THE VEHICLE, THE KEY GETS STUCK AND WILL NOT TURN. HAPPENS WHEN VEHICLE IS STATIONARY AND PARKED - WHETHER TRYING TO START OR TURN OFF THE ENGINE.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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IGNITION SWITCH MALFUNCTION. VEHICLE WON'T TURN OFF, KEY CANNOT BE REMOVED.

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THE TENSIONER IN MY VEHICLE FAILED CAUSING THE TIMING CHAIN TO JUMP TEETH WHICH SENT THE PISTONS CRASHING INTO THE VALVES AND CAUSED CATASTROPHIC ENGINE DAMAGE RESULTING IN ME NEEDING AN ENTIRE NEW ENGINE ACCORDING TO THE ROW FORD AUBURN MAINE DEALERSHIP AND VW OF AMERICA. THERE IS A CLASS ACTION LAWSUIT GOING ON RIGHT NOW INVOLVING THIS DEFECTIVE TENSIONER. ALSO MY VEHICLE IS ONLY 1230 MILES OVER THE 60,000 MILE POWERTRAIN WARRANTY WHICH WOULD REPLACE THE ENGINE AND FALL HOWEVER I'M NOT RECEIVING ANY HELP WITH THIS AND I FEEL THAT THE DEALERSHIP AND VW SHOULD TAKE CARE OF THIS INFO SINCE THEY'VE KNOWN OF THIS PROBLEM FOR YEARS BUT NEVER ISSUED A RECALL .

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LESS THAN 30000 MILES REPLACED TRANSMISSION, AIRBAG LIGHT STAY ON ,NO HORN,NO STEERING WHEEL CONTROLS.SAME THING RECALLED FOR JETTA, BUT NOT JETTA HYBIRDS..

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MY CAR KEY GOT STUCK AND THE CAR WONT TURN OFF NOW AND IT WAS ON PARKED

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THE VEHICLE WAS STOPPED ON A CITY STREET AND WOULD NOT MOVE WHEN THE GAS PEDAL WAS STEPPED ON. THERE WAS NO FAILURE LIGHTS OR INDICATION THAT SOMETHING WAS WRONG. THE VEHICLE WAS PLACED IN PARK AND THEN BACK INTO DRIVE WITH NO CHANGE. WE TURNED THE VEHICLE OFF AND RESTARTED THE CAR. THE TRANSMISSION DID ENGAGE AND WE WERE ABLE TO GET HOME BUT THERE WAS A LOT OF JERKING. ONCE THE CAR WAS HOME THE CHECK ENGINE LIGHT CAME ON AND WE WERE NO LONGER ABLE TO START IT. THE CAR WAS TOWED TO THE VW DEALER AND WE WERE TOLD THE TRANSMISSION NEEDED TO BE REPLACED EVEN THOUGH IT ONLY HAS 86,000 MILES. VW HAS SAID ITS OUT OF WARRANTY AND WILL NOT BE PAID FOR. THE FAILURE, AS DESCRIBED BY THE MECHANIC COULD BE DO TO THE CORROSIVE TRANSMISSION FLUID THAT OTHER CARS WERE RECALLED FOR. NOT SURE WHY OUR VIN WAS NOT INCLUDED IN THE RECALL.

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WHILE DRIVING THE VEHICLE AT VARYING SPEEDS THE TRANSMISSION WILL JUST STOP ENGAGING CAUSING ME TO HAVE TO COME TO A STOP, PUT THE VEHICLE INTO PARK AND RESTART THE IGNITION. I HAVE TAKEN THE VEHICLE TO 2 DIFFERENT VW DEALERSHIPS AND HAVE BEEN TOLD THAT THE GEARBOX HAS GONE BAD AND MY WHOLE TRANSMISSION NEEDS TO BE REPLACED WHICH WOULD COST ROUGHLY $6100. THIS ALL HAPPENED JUST OUTSIDE THE 70K MILE WARRANTY. I HAVE ATTEMPTED TO CONTACT VW NUMEROUS TIMES BUT HAVE ENCOUNTERED 2+ HOUR WAITING TIMES JUST TO TALK TO SOMEONE. ONLINE RESEARCH HAS SHOW THAT THIS HAPPENS TO ALMOST ALL OF THE 2013 JETTA HYBRIDS BUT NO ADDITIONAL RECALL HAS BEEN MADE TO FIX THIS ISSUE.

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TRANSMISSION REPLACED,STEERING WHEEL CONTROL NOT WORKING,MODULE FAILED

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SATIONARY VEHICLE OFF, TRYING TO TURN IT ON THE IGNITION STICKS MAKING IT HARD TO TURN BACK ON.

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MY CAR WAS STARTED IN THE MORNING TO GO TO WORK AND IT MADE A LOUD NOISE. THE ENGINE WAS IMMEDIATELY SHUT DOWN AND TOWED TO THE DEALER. THE DEALER READ A P00166 CODE AND TORE DOWN THE TOP END OF THE MOTOR. THE DEALER IDENTIFIED A FAILED TIMING CHAIN TENSIONER WHICH CAUSED THE CHAIN TO SLIP AND CAUSE IRREPARABLE DAMAGE TO THE HEAD. I WAS QUOTED $6,200 FOR REPAIR OF A KNOWN FAULTY PART THAT WAS SUPPOSED TO LAST THE LIFE OF ENGINE AND I WAS NOT NOTIFIED ABOUT.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH UPHILL, THE VEHICLE STARTED TO JERK AND DID NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE FAILED TO MAKE IT UP THE HILL AND THE CONTACT HAD TO SHIFT INTO REVERSE AND REVERSE BACK DOWN THE HILL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. UPON PARKING AND EXITING THE VEHICLE, A REDDISH FLUID WAS SEEN LEAKING FROM THE ENGINE COMPARTMENT ONTO THE GROUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

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DURING DRIVING CONDITIONS THE VEHICLE STALLS THEN SPEEDS UP ALMOST CAUSING A CRASH INTO THE CAR AHEAD OF ME. SOMETIMES WHEN BRAKING, THE VEHICLE SURGES WHILE MY FOOT IS ON THE BRAKE. THE VW DEALER DIAGNOSED IT AS CORROSION OF THE CONTROL MODULE WITHIN THE GEARBOX. THIS WAS THE EXACT PROBLEM THE CAR WAS RECALLED FOR UNDER VW RECALL NUMBER 34F6/4V IN NOVEMBER 2013. THE CAR WAS BROUGHT IN IN DEC. 2013 PER THE RECALL TO CHANGE THE GEARBOX OIL BUT ONLY HAD A 12 MONTH WARRANTY. NOW, THE CORROSION CAUSED THE SAME PROBLEM THAT THE RECALL TRIED TO PREVENT. THE RECALL DID NOT CORRECT THE PROBLEM. THE COST TO FIX IS $8500! SINCE IT OUTSIDE THE WARRANTY PERIOD, VW WILL NOT PAY. THIS IS A CLEAR SAFETY ISSUE THAT VW NEEDS TO CORRECT. THE RECALL FIX OF CHANGING THE TYPE OF GEARBOX OIL DID NOT STOP THE CORROSION WHICH DAMAGED THE CONTROL MODULE.

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TIME CHAINING BELT LOOSE AND NEEDS TO BE REPLACED AND ONLY HAS 66,000 MILES. RECALL LAWSUIT ACTS HAVE BEEN TAKING PLACE AND I BELIEVE MY CARS TIMING CHAIN NEEDS TO BE RECALLED

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TIMING BELT STRETCHED OUT AFTER ENGINE ONLY HAS 65,000 MILES ON IT THIS COULD CAUSE THE ENGINE TO SHUT DOWN WHILE CAR IS RUNNING AND COULD POTENTIALLY CAUSE A CRASH AND EVEN A FATAL CRASH.

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I WAS DRIVING AND MY CAR STAYED GOING AT THE SPEED I WAS DRIVING IT WOULD NOT EXHILARATE OR BRAKE IT STAYED FROZEN FOR A COUPLE OF MINUTES

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KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT.

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CAR JERKS WHEN ACCELERATING, WHILE DRIVING ON THE HIGHWAY CAR TURNED OFF AND HAD TO BE TOWED TO VOLKSWAGEN DEALERSHIP. AFTER DIAGNOSTIC VOLKSWAGEN SAID NOTHING WAS WRONG WITH THE VEHICLE. THIS IS THE SECOND INCIDENT INVOLVING THE CAR JERKING AND TURNING OFF, BOTH TIMES VOLKSWAGEN WAS UNABLE TO FIND ANY ISSUES WITH THE VEHICLE. I FEEL THIS IS A SAFETY CONCERN WITH MY WIFE AND KIDS USING THIS VEHICLE AS A DAILY DRIVER.

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CANNOT TURN ON MY CAR. THE IGNITION SWITCH WILL NOT TORMENT

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE HESITATED, LOST POWER, AND THEN REGAINED POWER. THE VEHICLE WAS TAKEN TO THE DEALER (DAVID MAUS VOLKSWAGEN NORTH, 1050 LEE RD, ORLANDO, FL 32810) WHERE IT WAS DIAGNOSED THAT THE GEARBOX WAS CORRODED AND THE TRANSMISSION AND THE CLUTCH PACK NEED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V568000 (POWER TRAIN). THE FAILURE MILEAGE WAS 70,000.

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2013 VW JETTA, 2.5 ENGINE, AT, APPROX 16,900 MILES. ON MAY 8, 2018, DURING A RIGHT HAND TURN, THE VEHICLE STOPPED RUNNING IN THE MIDDLE OF A BUSY INTERSECTION NEAR OAKWOOD HILLS SHOPPING MALL, EAU CLAIRE WI. THE LOSS OF ENGINE POWER CAUSED LOSS OF POWER STEERING. THE VEHICLE WAS STRANDED IN INTERSECTION. AAA WAS CALLED. VEHICLE WAS ABLE TO BE RE-STARTED AND CLEARED FROM INTERSECTION BEFORE AAA ARRIVED. IT WAS DRIVEN HOME. ON MAY 9, 2018, THE VEHICLE BUCKED AND LOST POWER DURING A RIGHT HAND TURN AT MALL DRIVE AND HIGHWAY 93 EAU CLAIRE.WI. DTC'S CHECKED WITH NONE FOUND. I SUSPECT A BAD RELAY OR IGNITION SWITCH.

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AFTER PULLING OUT OF A PARKING LOT ONTO A MAIN ROAD AT ABOUT 25-30MPH THE PASSENGER FRONT DOOR FLEW OPEN WHILE DRIVING AND WOULDN'T LATCH. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY DIAGNOSED IT TO BE A FAILED DOOR LATCH. AFTER FIXING THE PASSENGER DOOR LATCH, THEY PROCEEDED TO DRIVE THE CAR OUT OF THEIR GARAGE AND THE DRIVER'S DOOR LATCH FAILED WITH THE SAME PROBLEM. THE CAR SPENDS MOST OF IT'S LIFE INSIDE OF A GARAGE AND IS METICULOUSLY TAKEN CARE OF. I JUST TURNED 60,000 ON THE ODOMETER THE DAY PRIOR TO THIS HAPPENING.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY MOVED, EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CURB. THE VEHICLE WAS TAKEN TO WINN VOLKSWAGEN (39695 BALENTINE DR, NEWARK, CA 94560) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY HAD POTENTIALLY FAILED; HOWEVER, ONLY A SOFTWARE UPDATE WAS PERFORMED. AFTER THE SOFTWARE UPDATE, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 75,037.

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AFTER MY VOLKSWAGEN 3 YEARS 36K WARRANTY WAS OVER I STARTED HAVING PROBLEMS REMOVING MY KEY FROM THE IGNITION. I HAD MENTIONED IT TO THE SERVICE ADVISOR WHO STATED THAT MY WARRANTY WAS ALREADY LAPSED AND I WOULD BE RESPONSIBLE FOR THE REPAIR. IN APRIL 2018, I RECEIVED A NOTICE FROM VOLKSWAGEN OF AN EXTENDED WARRANTY ON THE STEERING COLUMN LOCK HOUSING MAY DEVELOP A PROBLEM OF HARD TO REMOVE THE KEY OR NOT BEING ABLE TO REMOVE IT ALL. THIS IS THE EXACT PROBLEM THAT I HAVE BEEN HAVING SINCE THE MANUFACTURES WARRANTY EXPIRED IN JUNE OF 2016. IN THE ATTACHED LETTER IT STATES THAT THE WARRANTY EXTENSION EXTENDED TO ADDRESS THIS PROBLEM WAS FOR 10 YEARS OR 100K WHICHEVER COMES FIRST. I CURRENTLY HAVE ABOUT 104K ON MY VEHICLE, BUT NONE THE LESS TOOK IT INTO VOLKSWAGEN OF THE WOODLANDS IN TEXAS TO HAVE IT DIAGNOSED FOR THIS DEFECTIVE STEERING HOUSING ON 04/28/2018. I WAS ADVISED THAT THE STEERING HOUSING WAS IN FACT DEFECTIVE BY THE TECHNICIAN AT THIS DEALERSHIP. I WAS UNABLE TO GET RESOLUTION FROM VOLKSWAGEN CUSTOMER SERVICE AND CONTACTED KATHRENE FOX AT VW EXECUTIVE OFFICE TO SEE IF VOLKSWAGEN WOULD COVER THIS DEFECTIVE PART SINCE I WAS 4K OVER THERE 100K EXTENDED PART WARRANTY WHICH SHOULD BE A SAFETY RECALL NOT A EXTENDED WARRANTY AS OUTLINED IN THERE LETTER. I WAS TOLD BY MS. FOX THAT VW COULD NOT COVER THE STEERING HOUSING WHICH IS WITHOUT DOUBT A SAFETY HAZARD BECAUSE I WAS NOT A LOYAL CUSTOMER AND I WAS OVER THERE WARRANTY EXTENSION FOR THIS DEFECTIVE STEERING COLUMN HOUSING BY 4K. I AM WILLING TO ASSIST YOU IN YOUR INVESTIGATION IN ANY WAY TO RESOLVE THIS SAFETY ISSUE THAT INVOLVES NUMEROUS VEHICLE. THANK YOU

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