What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

I was driving and out of no where l.the sunroof exploded . We didn't hit anything or nothing hit us it was crazy

NHTSA ODI 11563162

TAKATA RECALL, THE DOORS OPENING MECHANISM IN COLD WEATHER WON'T ALLOW YOU TO CLOSE YOUR DOOR. THIS IS A SERIOUS SAFETY HAZARD. UPON RESEARCHING THIS PROBLEM I FOUND THAT THIS HAS BEEN HAPPENING TO VOLKSWAGEN SINCE AT LEAST THE 2000S MODELS. I HAD JUST WENT OUT OF MY HOUSE AND GOTTEN INTO MY CAR WHEN I NOTICE THAT THE DOOR WOULDN'T OPEN FROM THE OUTSIDE BUT WOULD FROM THE INSIDE. I THEN WENT TO CLOSE MY DOOR AND IT WOULDN'T CLOSE. ABOUT AN HOUR OF MY CAR ON WITH THE HEAT ON FULL BLAST THE DOOR WAS FINALLY ABOUT TO CLICK SHUT.

NHTSA ODI 11171314

INOPERATIVE DRIVERS DOOR LOCK WHEN LOCKING WITH THE KEY FOB REMOTE. DRIVER SIDE DOOR WILL NOT LOCK WITH THE KEY FOB, NOR WILL IT WITH THE BUTTON INSIDE THE CAR. IT WILL ONLY LOCK WITH THE KEY SOMETIMES. BUT EVEN THEN, PROBABLY 50% OF THE TIME IT DOESN'T LOCK WITH THAT. CAR WILL NOT LOCK WHILE YOU ARE SITTING INSIDE, OR DRIVING. NOT VERY SAFE WHEN YOU ARE GOING THROUGH DANGEROUS CITIES'.. ESPECIALLY IF YOU ARE UNAWARE WHEN THIS DEFECT IS NOT GOING TO ALLOW YOU TO LOCK YOUR DOOR, IF NEEDED. ISN'T THAT WHAT A LOCK IS FOR- SAFETY AND SECURITY? THIS IS A KNOWN PROBLEM, AND HAS BEEN FOR A WHILE- WITHIN PREVIOUS YEARS. VOLKSWAGEN IS OBVIOUSLY JUST REFUSING TO DO ANYTHING ABOUT IT. WHEN I TOOK IT TO THE VW MECHANIC, HE SEEMED VERY WELL AWARE OF THIS VOLKSWAGEN ISSUE.

NHTSA ODI 11149718

I HIT A TREE ON A CITY STREET AND THE AIRBAG DID NOT DEPLOY THAT TIME EITHER AND I HAD A CUT ON MY HEAD I HAD INJURY TO MY KNEE AND MY ACHILLES TENDON BOTH OF WHICH RESULTED IN SURGERIES. I HAVE HAD TWO OTHER ACCIDENTS SINCE NEITHER TIME NEITHER I HAVE HAD TWO OTHER ACCIDENTS SINCE AND THE AIR BAGS DID NOT DEPLOY. BOTH OF THOSE WERE IN PARKING LOTS. I AM 84 AND HAVE FALLEN TWICE SINCE THE ACCIDENT BECAUSE OF MY INJURIES AND SUSTAINED HEAD TRAUMA AND MEMORY LOSS. I WILL TRY TO LOCATE THE ACCIDENT DATE. IT WAS IN 2016.

NHTSA ODI 11056713

WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND. *TR

NHTSA ODI 10920084

CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW

NHTSA ODI 10920086

WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND.

NHTSA ODI 10886167

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

NHTSA ODI 10821081

TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, OTHER DOORS LOCKED BUT THIS DOOR STILL CAN OPEN.

NHTSA ODI 10819576

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE SUBFRAME HAD BEEN MOVED OUT OF SPECIFICATION BECAUSE THE CONTACT STRUCK A POTHOLE. THE DEALER STATED THAT THIS NEEDED TO BE REPAIRED BEFORE THE ALIGNMENT COULD BE PERFORMED. THE MANUFACTURER STATED THAT THE SUBFRAME WAS DAMAGED BY AN OUTSIDE INFLUENCE AND WOULD NOT BE COVERED. THE VEHICLE WOULD NEED A FRONT END ALIGNMENT EVERY TIME IT STRUCK A POTHOLE. THE MANUFACTURER STATED THAT IS HOW THE SUBFRAME WAS DESIGNED. THE CONTACT FELT THIS WAS A MANUFACTURER DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI 10723132

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND WOULD NOT LATCH. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,785. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10672646

I WAS STOPPED AT A SOLID RED TRAFFIC LIGHT AND WHEN I GOT THE GREEN LIGHT TO PROCEED STRAIGHT ACROSS THE INTERSECTION I BEGAN TO ACCELERATE. HALFWAY THROUGH THE INTERSECTION ANOTHER VEHICLE (VEHICLE #2) CROSSED MY PATH OF TRAVEL ON THE RIGHT HAND PASSENGER SIDE AND VEHICLE #2 DRIVER'S SIDE CRASHED INTO MY FRONT END. MY VEHICLE WAS SPUN AROUND COUNTER CLOCKWISE DUE TO THE IMPACT OF VEHICLE #2. AS A RESULT OF THIS CRASH MY VEHICLE SUSTAINED HEAVY FRONT END DAMAGE AND PIECES AND PARTS WERE STREWN ALL OVER THE ROAD. FLUID WAS LEAKING OUT OF MY VEHICLE AND THE VEHICLE WAS NOT ABLE TO BE OPERATED POST-COLLISION. WITH THE HEAVY FRONT END DAMAGE THE DRIVER, PASSENGER AND SIDE AIRBAGS IN MY VEHICLE DID NOT DEPLOY. *TR

NHTSA ODI 10663732

SUNROOF SHATTERED WHILE DRIVING IN THE COUNTRY, NO OTHER CARS NEARBY, NOTHING OVERHEAD, NO APPARENT REASON, IT JUST BLEW UP THROWING GLASS EVERYWHERE. LUCKILY MY 5 AND 6 YEAR OLD WERE NOT IN THE BACKSEAT :) *TR

NHTSA ODI 10639467

I HAVE NOTICED THAT THERE IS A MYSTERY LEAK COMING FROM SOMEWHERE IN THE VEHICLE THAT THE SERVICE DEPARTMENT HAS BEEN UNABLE TO LOCATE. THE RESEARCH THAT I HAVE BEEN ABLE TO FIND HAS SAID THAT IT COULD BE A POSSIBLE LEAK IN THE SUNROOF DRAIN, FRONT WINDSHIELD DRAIN, OR AC CONDENSER DRAIN THAT IS SOMEHOW MANAGING TO LEAK INTO THE CABIN OF THE VEHICLE. THIS CAN CAUSE SEVERE WATER DAMAGE AND MOLD ISSUES THAT COULD IN TURN CAUSE A HEALTH HAZARD FOR THOSE ALLERGIC OR HAVE ISSUES WITH MOLD. *TR

NHTSA ODI 10565584

A COUPLE OF WEEKS AFTER BUYING THIS NEW VEHICLE I NOTICED THAT HUNDREDS OF FOGGY LOOKING SPOTS WOULD APPEAR IN THE REAR WINDSHIELD AT CERTAIN TIMES OF THE DAY. WHEN THESE SPOTS APPEAR IT IS ALMOST IMPOSSIBLE TO SEE OUT OF THIS WINDSHIELD OR INTO IT . THIS USUALLY HAPPENS AROUND DAWN AND AROUND DUSK THOUGH IT HAS HAPPENED AT OTHER TIMES OF THE DAY ALSO. I HAVE PURSUED HAVING THIS PROBLEM RESOLVED BY CONTACTING THE DEALER SEVERAL TIMES ONLY TO BE TOLD IT IS BECAUSE OF THE WINDOW BEING POLARIZED AND THAT THE WINDOW IS UP TO MANUFACTURER SPECIFICATIONS. PRETTY MUCH THEY HAVE TOLD ME, TOO BAD THAT'S THE WAY IT IS. I HAVE EXPRESSED TO THE DEALER AND TO VOLKSWAGEN OF AMERICA THAT THIS IS A SAFETY ISSUE DUE TO THE FACT THAT YOU CAN NOT SEE OUT OF OR IN THROUGH THE WINDSHIELD WHEN THESE FOGGY SPOTS ARE THERE. AFTER MONTHS OF TRYING TO GET THEM TO AT LEAST ACKNOWLEDGE THERE IS A PROBLEM THEY FINALLY SENT AN EXECUTIVE DOWN TO LOOK AT THE PROBLEM. THEIR LAST TIME I HEARD FROM THEM, THEY SAID THEY WOULD TINT THE REAR WINDSHIELD SO THAT I WOULDN'T SEE THE PROBLEM. TO ME THIS DOES NOT MAKE ANY SENSE. IF YOU TRY TO COVER UP THE PROBLEM YOU DO NOT SOLVE THE PROBLEM. I FEEL THAT THEY ARE TRYING TO COVER UP A MANUFACTURING PROBLEM AND IGNORING SAFETY ISSUES. I DON'T KNOW WHO TO TALK TO OR WHERE TO GO FROM HERE WITH THIS PROBLEM. IT SEEMS AS THOUGH I AM GETTING NOWHERE WITH THEM. I AM READING ABOUT OTHERS WITH THE SAME PROBLEMS IN VW FORUMS ON THE INTERNET AND AM SURE THERE MUST BE OTHER COMPLAINTS ABOUT THIS PROBLEM AND AM WONDERING IF OTHERS HAVE SENT COMPLAINTS INTO THIS DEPARTMENT ALSO. ANY HELP WOULD BE APPRECIATED. *TR

NHTSA ODI 10504086