What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

INOPERATIVE DRIVERS DOOR LOCK WHEN LOCKING WITH THE KEY FOB REMOTE. DRIVER SIDE DOOR WILL NOT LOCK WITH THE KEY FOB, NOR WILL IT WITH THE BUTTON INSIDE THE CAR. IT WILL ONLY LOCK WITH THE KEY SOMETIMES. BUT EVEN THEN, PROBABLY 50% OF THE TIME IT DOESN'T LOCK WITH THAT. CAR WILL NOT LOCK WHILE YOU ARE SITTING INSIDE, OR DRIVING. NOT VERY SAFE WHEN YOU ARE GOING THROUGH DANGEROUS CITIES'.. ESPECIALLY IF YOU ARE UNAWARE WHEN THIS DEFECT IS NOT GOING TO ALLOW YOU TO LOCK YOUR DOOR, IF NEEDED. ISN'T THAT WHAT A LOCK IS FOR- SAFETY AND SECURITY? THIS IS A KNOWN PROBLEM, AND HAS BEEN FOR A WHILE- WITHIN PREVIOUS YEARS. VOLKSWAGEN IS OBVIOUSLY JUST REFUSING TO DO ANYTHING ABOUT IT. WHEN I TOOK IT TO THE VW MECHANIC, HE SEEMED VERY WELL AWARE OF THIS VOLKSWAGEN ISSUE.

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I WAS DRIVING ON THE HIGHWAY AND THE CAR STOPPED MOVING. IT WAS A TRANSMISSION ISSUE WITH THE GEAR BOX. THE SAME RECALL THAT THE VOLKSWAGEN HAS BUT WHEN I LOOK UP MY VIN IT DOESN'T COME. HOWEVER I HAD THE SAME ISSUE HAPPEN AS THE ONE DESCRIBED IN THE RECALL. I REPLACED THE TRANSMISSION BUT THE CAR IS STILL JERKING AROUND A LOT. I WANT VOLKSWAGEN TO TAKE CARE OF THAT.

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THE AUTOLOCK DOOR SYSTEM FAILS TO UNLOCK THE REAR LEFT DOOR. A PESON IN THE REAR LEFT SEAT POSITION CAN NOT EXIT THE DOOR IN CASE OF EMERGENCY. THERE IS NO WAY THAT THE LEFT REAR DOOR LOCK CAN BE BYPASSED. THE PROBLEM WAS REPORTED TO VW OF AMERICA ON 10/17/18 (1 800 822-8987). THE DEFECTIVE LOCKING MECHANISM HAS BEEN INTERMITANTLY MALFUNCTIONING FOR AT LEAST 6 MONTHS

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WHILE DRIVING ON THE HIGHWAY THE CAR CUT OFF THE EPC LIGHT CAME ON . I MANAGED TO RESTART AND PULL OVER AND THEN AFTER THREE ATTEMPTS THE CAR STARTED AND STAYED ON . THE EPC LIGHT CAME ON AGAIN. I HAD THE CAR LOOKED AT BY THE CAR REPAIR SHOP THAT I WAS NEAR OUT OF FEAR OF DRIVING; BUT NO SOONER DID I GET THE CAR BACK THE SAME THING STARTED HAPPENING TO THE VEHICLE( WHILE IN MOTION THE CAR STALLS NO LIGHT NECESSARILY COME ON WITH EXCEPTION OF THE EPC LIGHT WHICH DOES NOT STAY ON. OPPOSE TO ME POURING MONEY INTO THE CAR I READ ABOUT RECALLS AND THIS SAME THING IS HAPPENING IN OTHER MODELS BUT MY VIN IS NOT LISTED AND I WANT IT INCLUDED THIS IS DANGEROUS AND INCONVENIENANT PLEASE HELP ME

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IGNICIN WON'T WORK KEY STOCK

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. NO WAY TO TURN KEY, TO SHUT OFF ENGINE. VEHICLE STATIONARY RUNNING IN PARK.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE (VEHICLE STATIONARY).

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IGNITION SWITCH GETS STUCK IN ON POSITION, CAN'T TURN CAR OFF

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TAKATA RECALL VW JETA WAS IN AN ACCIDENT DUE TO FREEZING RAIN IN JANUARY 2017 (KNOXVILLE, TN). VW SLID INTO ANOTHER CAR CAUSING IN EXCESS OF $5,000 DAMAGE; HOWEVER, THE AIRBAGS FAILED TO ACTIVATE. COMPLETE FAILURE IN AIR CONDITIONING SYSTEM/COMPRESSOR ELECTRICAL SYSTEM LOCKS/UNLOCKS DOORS WHILE DRIVING. ELECTRICAL SYSTEM ROLLS DOWN WINDOWS FOR NO REASON. THIS BEGUN 70K MILES

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IDLED IN LEFT LANE, WAITING FOR GREEN LIGHT TO MAKE LEFT. WHEN LIGHT TURNED GREEN, ATTEMPTED TO MOVE FORWARD. THE CAR TO LURCHED VIOLENTLY AND STALLED IN THE LANE OF TRAFFIC. THE CAR LURCHED SO STRONGLY THAT WHEN IT RECOVERED, MY REAR BUMPER HIT THE FRONT LICENSE PLATE OF THE CAR BEHIND ME BENDING THEIR LICENSE PLATE. ALL THE WARNING LIGHTS ON DASH LIT UP LIKE THE VEGAS STRIP. DESPITE ALL EFFORTS, COULD NOT GET CAR TO RESTART. THEN CAR WENT DASH WENT DARK. STILL COULD NOT GET CAR TO RESTART. TRIED TO GET CAR TO RESTART FOR ABOUT 10 MINUTES. CAR FINALLY RESTARTED AND I WAS ABLE TO COMPLETE LEFT TURN AND PARK VEHICLE IN PARKING LOT AT MY PLACE OF EMPLOYMENT. THERE I EXCHANGED INFORMATION WITH THE OTHER DRIVER REGARDING DAMAGE TO OTHER VEHICLE. WENT TO WORK ALL DAY, AND WAS ABLE TO START THE CAR WITH NO ISSUES AT THE END OF THE WORK DAY. DROVE CAR STRAIGHT TO VW. AFTER 4 DAYS AT VW, VW CONCLUDES THAT THE DUAL CLUTCH MODERATOR NEEDS TO BE REPLACED FOR A COST OF $6000. MANY 2013 JETTA HYBRIDS HAVE BEEN RECALLED FOR TRANSMISSION CONCERNS INCLUDING ISSUES WHERE THE CAR IS UNABLE TO HANDLE THE TRANSITION BETWEEN GAS AND ELECTRIC HOWEVER THIS VIN IS NOT INCLUDED. CAR IS NOT SAFE. DRIVER DOES NOT RETAIN CONTROL OF VEHICLE'S MOVEMENTS. CAR'S MOVEMENTS ARE UNPREDICTABLE.

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THE DOOR LOCKS WILL NOT LOCK PROPERLY, ALL THEY DO IS CLICK TRYING TO LOCK AS I DRIVE - FROM TIME TO TIME, IF THEY DO LOCK - I CAN'T UNLOCK THE DRIVER SIDE DOOR FROM INSIDE THE CAR, AND HAVE TO CRAWL OUT THE PASSENGER SIDE. THIS IS A MAJOR SAFETY CONCERN IN THE EVENT I NEED TO EXIT THE CAR IN AN EMERGENCY. I HAD THE SAME ISSUE ON A 2009 JETTA - AND I IF YOU LOOK ON THE INTERNET - THERE ARE MANY OTHERS WITH THE SAME ISSUE. I FEEL IT'S A DESIGN FLAW FROM VW - AND IT'S QUITE OBVIOUS IT'S BEEN GOING ON FOR QUITE SOME TIME NOW - AND I'M SURE VW KNOWS ABOUT IT, BUT HAS FAILED TO FIX THE ISSUE. I FEEL THE ONLY WAY VW WILL FIX THE ISSUE IS IF THE NTSB FORCES THEM TO DO A RECALL - PLEASE HELP US ? ALSO, I'M NOT ABLE TO LOCK THE DOORS MANUALLY EITHER INSIDE OR OUTSIDE THE CAR. THANK YOU, *TR

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THE KEY IS STUCK IN THE IGNITION CYLINDER WITH THE CAR ON AND CANNOT BE TURNED TO THE OFF POSITION.

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KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.

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PARKED VEHICLE IN A PARKING SPOT AT APARTMENT COMPLEX. WAITING FOR FRIEND. WHILE ENGINE IS RUNNING, HYBRID SYSTEM FAILURE ERROR OCCURS. VEHICLE BEGAN ROLLING BACK WHEN PLACED IN ANY GEAR OUTSIDE OF PARK. ENGINE WAS RUNNING, BUT TRANSMISSION WOULD NOT ENGAGE. VW CUSTOMER CARE CASE 181143163.

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AS I AM DRIVING THE CAR ON HIGHWAY OR STREET THE CAR JUST STALLS AND TURNS OFF. NROUGHT IT TO DEALER AND WAS TOLD OUT OF WARRANTY AND WOULD HAVE TO PAY $9500 TO REPAIR HYBRID BATTERY SYSTEM AND NEW TRANSMISSION. THE USUAL THAT THE VIN NUMBER IS NOT INCLUDED IN RECALL WHICH IS JUST NOT RIGHT. AND OF COURSE MILEAGE OVER 70000. WAITING FOR A RECALL SO THIS DANGEROUS PROBLEM IS FIXED

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TOOK CAR IN FOR RECALL AT VOLKSWAGEN DEALERSHIP. THEY "FORGOT" TO DO RECALL ON AIRBAG. NEXT TIME THEY PERFORMED RECALL BUT STEERING WHEEL IS CLICKING, HORN DOES NOT WORK, NONE OF THE STEERING WHEEL BUTTONS FUNCTION AND AIRBAG LIGHT REMAINS ON. TOOK CAR FOR AN EXPENSIVE ENGINE REPAIR AND I TOLD THEM THE RECALL WAS NOT COMPLETED AS THE RECALL SHOULD HAVE BEEN AND THEY TOLD ME THE OTHER VOLKSWAGEN MARKED IT AS COMPLETE AND IT WOULD COST ME $2000 BECAUSE AIRBAG HAS BEEN RIPPED OUT AND DISCONNECTED. SO I HAVE NO HORN, NO STEERING WHEEL FUNCTION KEYS, A STEERING WHEEL THAT CLICKS WHEN A HARD TURN IS MADE AND A RIPPED, DISCONNECTED NON-FUNCTIONING AIRBAG.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BAY RIDGE VOLKSWAGEN (4TH AVE, BROOKLYN, NY 11209), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,000.

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KEY WILL NOT TURN BACK TO OFF POSITION TO SHUT OFF THE CAR WHILE PARKED.

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IGNITION KEY BECOMES STUCK IN THE ON POSITION. CAR IS RUNNING AND CAN NOT BE SHUT OFF.

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"TAKATA RECALL" I HAVE REPLACE MY HEADLIGHTS 5X WITHIN THE LAST 4 YEARS. WHEN REPLACE ONLY WORKS FOR ABOUT 6-9 MONTHS THEN I HAVE TO REPLACE IT AGAIN. ONE TIME I WAITED FOR 1YR TO REPLACE THE HEAD LIGHT AND MAGICALLY IT CAME BACK ON. I WAS LIKE WOW, REALLY. NOW MY DOORS AND HORN IS GONE OUT. MY HORN ONLY WORKS WHEN IT WANTS TO. MY DOORS LOCK BUT IT TAKES A WHILE FOR IT TO FIGURE IT OUT. YOU HAVE TO HIT THE BOTTOM LIKE 3X BEFORE IT WORKS.

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CAR KEEPS LOCKING AND UNLOCKING AT 10MPH. HAD MY RIGHT REAR LATCH REPLACED, NOW MY LEFT REAR IS DOING THE SAME THING

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH, THE HORN FAILED TO OPERATE WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HORN MODULE HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,137.

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EPC LIGHT COMES ON AND OFF. VEHICLE LOSES ALL THROTTLE, NO POWER. ENGINE IS ON BUT ELECTRICAL AND GAS PEDAL NO AFFECT. SHUTS DOWN. DRIVE 10-20MINS SHUTS DOWN. HAZARD

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IGNITION CYLINDER. KEY GETS STUCK IN THE IGNITION AND IS VERY DIFFICULT TO REMOVE AFTER SHUTTING THE CAR OFF. HAPPENS ALL THE TIME. SOMETIMES WHEN TURNING IT ON, ITS ALSO DIFFICULT TO TURN THE KEY. RECEIVED A LETTER IN THE MAIL TALKING ABOUT A REIMBURSEMENT IF REPLACED OUT OF POCKET, HOWEVER VERY SURPRISED THAT THIS HAS NOT BEEN OFFICIALLY RECALLED YET.

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VEHICLE AC NO LONGER WORKS.

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