What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 75 MPH, THE SUN ROOF SHATTERED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED MAITA TOYOTA OF SACRAMENTO (2500 AUBURN BLVD, SACRAMENTO, CA 95821, (916)-265-5629) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE EXTENDED WARRANTIES WERE EXPIRED AND THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,805.

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I WENT TO DEALER TO HAVE MY OIL CHANGE. I DID COMPLAIN STRANGE NOISE FROM MY ENGINE AND I MENTIONED MY ENGINE IS 2.0 TSI. IT MAY HAS A RECALL ON TIMING CHAIN EXTENSIONER. THEY CHECK THE VIN AND SAID MY CAR HAS NO RECALL AT ALL. THEY REFUSE TO PUT THAT NOTE ON MY REGISTATION. I CAN HEAR THE CHAIN NOISE WHEN I SPEED UP TO 30 MILE. ALSO SOMETIME I START THE CAR, THE BANGING STRANGE NOISE COME OUT.

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DTC P2432 STORED IN ECM. VW ISSUED A WARRANTY EXTENSION FOR 2012 MODEL JETTAS FOR THIS ISSUE. BOTH MODEL YEARS HAVE EXACT SAME SAI SYSTEM AND PRESSURE SENSOR. VW IS ON ITS 3RD GENERATION OF PRESSURE SENSOR AND PIPE CONFIGURATIONS AS THEY KNOW THEY HAVE AN ISSUE. WARRANTY EXTENSION SHOULD BE GRANTED FOR 2013 MODEL YEAR.

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ENGINE STALLS AND SHUTS OFF WHILE DRIVING. VEHICLE IN MOTION AT 45 MPH AND STALLED AND AGAIN AT APPROX 30MPH AND 25MPH WITHIN A WEEK.

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VEHICLE BEGAN EXPERIENCING FAILURE WITH THE AUTOMATIC START STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. TAKEN TO DEALERSHIP WHERE THEY SAID THE TRANSMISSION IS OUT. CAR IS ONLY AT 86000 MILES DRIVEN IN NORMAL CONDITIONS. SEEING RECALLS OF VEHICLE RELATED TO TRANSMISSION BUT MY VIN WAS NOT INCLUDED. ADDITIONAL RECALLS RELATED TO DQ200 TRANSMISSION IN OTHER COUNTRIES THAT HAVE RESULTED IN WARRANTY EXTENSIONS. VW OF AMERICA IS YET TO RESPOND TO INQUIRY ON WHY VW HAS EXTENDED POWERTRAIN WARRANTY RELATED TO DQ200 TRANSMISSION IN OTHER COUNTRIES WITH PRODUCTION DATES THROUGH NOVEMBER 2013 BUT NOT THE UNITED STATES.

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GASOLINE SMELL WHEN ENGINE STARTS. MORE OFTEN WHEN VERY COLD. ALSO WHEN CAR SHIFTS FROM ELECTRIC MOTOR TO GASOLINE POWER WHEN CAR IS MOVING OR STOPPED. AUTHORIZED VOLKSWAGEN DEALER COULD FIND NO FUEL LEAK WHEN THE CAR WAS SERVICE IN MAY 2018. THIS HAS PROBABLY HAPPENED 12 TIMES SINCE 1/1/2019.

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TWICE STALLED AT A TRAFFIC LIGHT, CURRENTLY HAS ENGINE MALFUNCTION CODE P2015 FOR INTAKE FLAP VALVE FAILURE. VW STATES IT IS A KNOWN PROBLEM FOR THE CCTA ENGINE CODE FOR 2011-2012 VW 2.0T TSI ENGINES. HOWEVER SINCE IT WASN'T EXTENDED TO MY VEHICLE EVEN THOUGH THEY ARE THE SAME THEY WILL NOT HONOR THE EXTENDED WARRANTY BECAUSE NHTSA DIDN'T IDENTIFY MY VEHICLE YEAR YET.

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COMPLETE LOSS OF POWER WHILE DRIVING STRAIGHT AT HIGH SPEED (50MPH). VEHICLE ENGINE REMAINED ON BUT NO POWER TO WHEELS. VEHICLE HAD TO BE MANEUVERED WHILE "COASTING" TO SIDE OF ROADWAY AND SUBSEQUENTLY TOWED TO SAFETY. DQ200 DSG MECHANTRONIC UNIT FAILURE. VEHICLE HAS 30,203 MILES ON ODO. VOLKSWAGEN SERVICE TECHNICIAN STATES FAILURE AS "(VERIFIED TRANSMISSION DOES NOT ENGAGE REVERSE OR DRIVE. 3 FAULTS IN TRANSMISSION, P117B, P0841 AND P189C. ALL RELATED TO TRANSMISSION FLUID PRESSURE LOSS. FRONT MECHATRONICS COVER BENT OUT AT TOP AND MASSIVE FLUID LOSS. INTERNAL TRANSMISSION FAILURE)" VOLKSWAGEN PERFORMED A RECALL SERVICE ON THIS UNIT IN 2014 IN ORDER TO PREVENT THIS FAILURE, YET THE FAILURE HAPPENED REGARDLESS. (I WAS NOT AWARE OF THIS RECALL UNTIL ONLY AFTER THE FAILURE OCCURRED AND I RESEARCHED THE HISTORY OF THIS VEHICLE.)

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WHEN DRIVING CAR IT JUST STOPS OUT OF NOWHERE,ON HIGHWAY AND ON STREET. VERY DANGEROUS. THEN IT DOESN'T START UP RIGHT AWAY ,AND I HAVE TO WAIT BETWEEN 5 AND 20 MINUTES. THIS HAPPENS IN MOTION

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FAULTY HORN IN BOTH STATIONATY AND MOVING POSITIONS. WILL WORK AND THEN SUDDENLY STOP WORKING. REPLACED HORN RIGHT AFTER PURCHASE, BUT CONTINUED TO HAVE PROBLEMS LATER.

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TAKATA RECALL, THE DOORS OPENING MECHANISM IN COLD WEATHER WON'T ALLOW YOU TO CLOSE YOUR DOOR. THIS IS A SERIOUS SAFETY HAZARD. UPON RESEARCHING THIS PROBLEM I FOUND THAT THIS HAS BEEN HAPPENING TO VOLKSWAGEN SINCE AT LEAST THE 2000S MODELS. I HAD JUST WENT OUT OF MY HOUSE AND GOTTEN INTO MY CAR WHEN I NOTICE THAT THE DOOR WOULDN'T OPEN FROM THE OUTSIDE BUT WOULD FROM THE INSIDE. I THEN WENT TO CLOSE MY DOOR AND IT WOULDN'T CLOSE. ABOUT AN HOUR OF MY CAR ON WITH THE HEAT ON FULL BLAST THE DOOR WAS FINALLY ABOUT TO CLICK SHUT.

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MY 18 YEAR WAS DRIVING THE CAR DOWN A SIDE STREET WHEN THE BRAKE PEDAL WENT TO THE FLOOR AND THE CAR WOULDN'T STOP. SHE WAS ABLE TO AVOID HITTING ANYTHING OR ANYBODY BY PULLING TO THE SIDE AND ALLOWING THE CAR TO DRIFT TO A STOP. THE CAR HAS APPROXIMATELY 43000 MILES AND JUST CAME OUT OF WARRANTY LESS THAN 9 MONTHS PRIOR TO INCIDENT. CAR WAS TOWED TO A VW DEALER WHERE IT WAS DISCOVERED THE MASTER BRAKE CYLINDER HAD FAILED. VW REFUSED TO COVER THE REPAIR WHICH WAS OVER $1000. VW INSISTS THIS IS NOT A CHRONIC PROBLEM ON THEIR VEHICLES DESPITE THE FACT THAT COMPLAINTS OF EXACTLY THIS PROBLEM ARE PREVALENT ON THE INTERNET.

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IT'S FREEZING OUTSIDE.THE WINDSHIELD WIPERS DON'T WORK IN THE MORNING WHEN THE TEMPERATURE IS LOW. FOR OUR SAFETY WE NOT ABLE TO DRIVE THE CAR. PLEASE HELP.

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SUDDEN LOSS OF ACCELERATION POWER AT ANY SPEED WITHOUT WARNING. ON FREEWAY MUST ROLL TO A STOP. NO ENGINE LIGHTS ON. MECHANIC UNABLE TO DIAGNOSE PROBLEM, CAR IS NOT GIVING A TROUBLE CODE. ISSUE OCCURS WHEN VEHICLE IS COLD OR HOT AT A STOP OR MOVING. IT'S BEEN OCCURRING TWICE A WEEK NOW FOR THE PAST TWO WEEKS. I'VE NOTICED SIMILAR COMPLAINTS FROM OTHER OWNERS ON AUTOMOBILE FORUMS.

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MY CAR WHILE ON THE BUSY INTERSTATE SUDDENLY LOST POWER. IT WAS RUNNING BUT PUSHING THE GAS PEDAL DID NOTHING. I WAS ABLE TO GET IT TO THE SHOULDER. I SHUT THE CAR OFF, WAITED 5 MIN, & TURNED IT BACK ON. THE EPC LIGHT WAS ON. I WAS ABLE TO THEN MANEUVER SLOWLY TO A NEARBY TRUCK STOP TO CALL FOR A TOW. THE CAR SURGED THE WHOLE TIME. 1 WEEK LATER THE VW DEALERSHIP SAYS ENGINE ELECTRICAL HARNESS FAILURE & THAT IT WILL COST ME $1200. OF COURSE IT'S OUT OF WARRANTY & NO RECALLS. THIS IS DANGEROUS & COSTLY.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE APPROACHING A RED LIGHT, THE VEHICLE STALLED AND THE CHECK ENGINE AND GLOW PLUG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF OCALA (5135 SW COLLEGE ROAD, OCALA, FL 34474) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,890.

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UPON ACCELERATION ONTO A HIGHWAY OR FROM A LIGHT, THE CAR WILL ONLY ACCELERATE SLIGHTLY, THEN LOSES POWER AND JUST COASTS. IT REQUIRES SHUTTING OFF THE CAR AND RESTARTING. THIS IS INTERMITTENT. I WAS ALMOST REAR-ENDED ON THE HIGHWAY DUE TO THIS ISSUE

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THE WIPER BLADES MOTOR STOPS WORKING IN LOW TEMPERATURES. IT HAS NOTHING TO DO WITH ICY BLADES OR FROZEN SNOW, IT SIMPLY DOES NOT WORK WHEN TEMPERATURES ARE VERY LOW. ONCE TEMPERATURES GO UP, THEY START WORKING AGAIN. THIS IS A SAFETY HAZARD AND I CAN'T DRIVE WITHOUT WIPER BLADES WHEN IT SNOWS OR RAINS IN LOW TEMPERATURE. VW DEALERS SAY THEY ARE NOT RESPONSIBLE FOR THE MOTORS FAILING AND IT'S US THE CAR OWNERS WHO HAVE TO PAY ABOUT $600 PLUS $100 DIAGNOSTIC FOR THE REPLACEMENT OF THE MOTORS. I HAVE READ ON THE INTERNET THAT MANY VW CARS HAVE THE SAME PROBLEM. THINK VW SHOULD RECALL ALL CARS WITH THIS PROBLEM AND GIVE US A SOLUTION FOR FREE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER AND ACCELERATED ON ITS OWN. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER SAFELY TO THE ROAD SHOULDER AND TURNED OFF THE ENGINE. WHEN THE VEHICLE WAS RESTARTED, IT WOULD NOT SHIFT INTO DRIVE AND THE SERVICE REMINDER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MIDLAND VOLKSWAGEN OF COLUMBIA (655 BROAD RIVER ROAD, COLUMBIA, SC 29210, 803-988-1000) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION OR "E MACHINE" NEEDED TO BE INSTALLED. THE DEALER STATED THAT THEIR MECHANICS WERE NOT SKILLED ENOUGH TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

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AFTER LEAVING WORK, I WENT ABOUT TWO BLOCKS, TURNED THE CORNER AND MY CAR STALLED OUT ON ME, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND OUT THE WAY OF TRAFFIC. I SHUT THE VEHICLE OFF AND BACK ON AND IT WOULD NOT GO INTO GEAR, DRIVE OR REVERSE. I TOWED IT TO NEAREST VW DEALERSHIP WHICH WAS 4 HOURS AWAY AND THEY SAID I NEED A NEW TRANSMISSION AND EVEN THOUGH IT IS THE SAME YEAR MAKE AND MODEL AS OTHER VEHICLES WITH RECALL PROBLEM, VOLKSWAGEN SAYS MY VIN DOES NOT FALL UNDER THE RECALL AND I HAVE TO PAY $7295 FOR A NEW TRANSMISSION. MY CAR ONLY HAS 67,000 MILES ON IT, AND THE WARRANTY DOES NOT COVER THE PROBLEM.

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TAKATA RECALL: THE HYBRID SYSTEM FAILED WHILE I WAS DRIVING. THE ENGINE STILL RAN BUT I COULDN'T DRIVE. I WAS STRANDED IN THE MIDDLE OF THE ROAD.

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COMING TO HOME AND WAS ABOUT TO TURN ONTO ANOTHER STREET WHEN CAR SUDDENLY JERKED AND WOULDN'T GO IN DRIVE. HAD TO STOP PUT IN PARK AND WAIT FOR A FEW MINUTES AND THEN IT BEGAN TO MOVE. DEALERSHIP SAID IT IS TRANSMISSION BUT THE CAR ISN'T OVER 130,000 MILES

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THE WINDSHIELD WIPER MOTOR IS LOUD AND SOMETIMES DOESN'T WORK AT ALL. VERY INTERMITTENT.

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LEFT WORK AND BARELY MADE IT OUT OF THE PARKING LOT WHEN THE CAR MADE A 'CLUNK' AND LURCHED IN D BUT WOULD NOT GO. LARGE INDICATOR LIGHT CAME ON, PUT CAR IN P, WAITED AND THEN BACK TO D. STILL WOULD NOT DRIVE. TURNED IT OFF AND WAITED A MINUTE OR TWO. WAS ABLE TO RESTART AND DRIVE TO PARKING LOT. LARGE LIGHT WAS OUT BUT CHECK ENGINE CAME ON. LOTS OF TRANSMISSION FLUID LEAKED WHILE WAITING FOR TOW TRUCK. MY VIN NOT IN RECALL. 😡

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

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