What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

KEY STUCK IN IGNITION, CAR WILL NOT TURN OFF

NHTSA ODI 11014975

KEY REMAINS STUCK IN IGNITION AND CAR CANNOT WILL NOT TURN OFF VW DEALER SAID THE IGNITION LOCK CYLINDER NEEDED TO BE REPLACED FROM OVER USE!!! DIDN'T KNOW YOU WEREN'T SUPPOSE TO BE ABLE TO DRIVE YOUR CAR!!

NHTSA ODI 11014050

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11013120

FREQUENTLY THE STEERING WHEEL WILL NOT UNLOCK,KEY WILL NOT TURN, THIS IS HAPPENING ALMOST EVERYDAY, DRIVE TO WORK PARK THE CAR, AT END OF DAY THE IGNITION KEY WON'T TURN. STEERING WHEEL IS LOCKED UP, HAVE TO WRESTLE WITH IT CONSTANTLY, IF I GET OUT A JAR THE CAR BACKWARDS OR FRONTWARDS IT MAY UNLOCK THE KEY AND WHEEL AND MAY NOT. THIS OCCURS ALMOST EVERYDAY. THIS IS VERY DANGEROUS AND FRUSTRATING.

NHTSA ODI 11011472

THE KEY GETS STUCK SO IT WONT TURN TO SHUT THE CAR OFF. IF ABLE TO GET IT TO TURN THE CAR OFF THE KEY GETS STUCK SO YOU CAN'T TAKE IT OUT. TRYING TO TURN THE CAR OFF THE KEY GETS STUCK.

NHTSA ODI 11011483

I HAVE HAD TO REPLACE BOTH LOW BEAM HEADLIGHT 3 TIMES IN 6 WEEKS. NOTHING IS WRONG WITH THE WIRING BULBS JUST KEEP BURNING OUT. IT APPEARS THAT OTHERS ARE HAVING THIS PROBLEM ALSO. VW DEALERSHIPS OFFER NO SOLUTIONS.

NHTSA ODI 11010695

KEY GETS STUCK IN THE IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11010041

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11006329

KEY STUCK IN IGNITION! THE KEY KEEPS GETTING STUCK IN ON POSITION IN THE IGNITION SWITCH AFTER COMING TO A STOP. AN EXCESSIVE AMOUNT OF WIGGLING, TURNING, PULLING OR JERKING WILL EVENTUALLY MOVE THE KEY TO THE OFF POSITION. SOMETIMES IT TAKE UP TO 20 MINUTES BY A STRONG PERSON TO ACCOMPLISH THIS TASK. ALTHOUGH THIS CAR IS OUT OF WARRANTY HOWEVER THIS IS A KNOWN ISSUE AND VW IS AWARE OF THIS ISSUE. HOWEVER VW USA HAS REFUSED TO RECALL NOR PAY TOWARDS THE REPAIR COST WHICH HAS BEEN QUOTED AT $800 BY THE DEALERSHIP.

NHTSA ODI 11006192

TAKATA RECALL. KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE.

NHTSA ODI 11006263

WHILE CAR IS IN PARK, KEY WILL GET STUCK IN IGNITION WHILE ATTEMPTING TO TURN CAR OFF. UNABLE TO TURN KEY TO THE OFF POSITION.

NHTSA ODI 11004817

IGNITION SWITCH GETS STUCK BOTH WHEN STARTING AND WHILE STOPPING, HAD TO LET MY CAR RUN FOR HOURS BEFORE I HAD TO WIGGLE OUT THE KEY, DONT THINK THIS WILL WORK FOR LONG.

NHTSA ODI 11002715

VEHICLE BEGAN EXPERIENCING A VIOLENT LURCHING ACTION AROUND 50,000 MILES, EITHER WHEN COMING TO A STOP, OR DEPRESSING BRAKE AFTER SITTING AT A STOP. DEALER "RESET" TRANSMISSION AND PROBLEM BEGAN AGAIN AFTER A COUPLE MONTHS. HAPPENS ONCE A DAY NOW. FEELS LIKE THE VEHICLE IS BEING REAR ENDED. NOW HAVE 100,000 MILES ON VEHICLE.

NHTSA ODI 11002125

THE CAR WAS TURNED ON BY A MECHANIC TO BE MOVED TO BE WORKED ON. HE COULD NOT GET THE CAR TO TURN OFF AND THE STEERING WHEEL WAS NOT LOCKED. THE KEY WOULD NOT TURN. HE CALLED THE VW DEALER AND THEY SAID IT'S A COMMON PROBLEM/DEFECT. IT IS DANGEROUS AND SHOULD BE A RECALL ESPECIALLY IF OUT OF TOWN OR OUT LATE AT NIGHT. THE PART WILL TAKE AT LEAST TWO WEEKS TO GET IN STOCK AT A COST OF OVER $600.00.

NHTSA ODI 11002393

REPEAT OCCURRENCE KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. NEW IGNITION WAS REPLACE LESS THAN TWO YEARS, AND THE SAME ISSUE OCCURRED AND IN NEED OF NEW IGNITION AGAIN.

NHTSA ODI 11001713

WHILE DRIVING ON HWY 94 THE EPC AND THE ENGINE MALFUNCTION LIGHT TURNED ON. AT MY 55MPH, MY SPEED DECREASED IMMEDIATELY AT 20 MPH. MY SON AND I FELT UNSAFE, AS THERE WERE CARS BEHIND ME DRIVING AT THEIR PROPER SPEED LIMIT. IT WAS SCARY AS THESE CARS COULD OF CRASHED INTO MY VEHICLE AS MY GAS PEDAL LOST IMMEDIATE SPEED.

NHTSA ODI 11001195

IT HAS ALWAYS BEEN HARD TO CUT THE CAR OFF. BUT I ASSUMED IT WAS THE KEY . THIS WEEKEND AFTER GETTING MY OIL CHANGED WE COULD NOT GET THE KEY OUT THE IGNITION.THE IGNITIOJ SWITCH WOULDN'T CUT OFF. IT TOOK OVER AN HOUR TO GET THE KEY OUT.THIS WAS THE FIRST TIME THE KEY HAS EVER GOT STUCK LIKE THAT. AND SINCE THEN IT HAS STALLED 3 MORE TIMES. IT DOES REQUIRE A LOT OF PRESSURE OR SHAKING OF THE KEY IN THE SWITCH FOR THE IGNITION TO FINALLY CUT OFF.

NHTSA ODI 10995796

REAR SEAT BELTS ON BOTH SIDES ARE FRAYED. CAR HAS 54,000 MILES. BACK SEATS ARE RARELY IF EVER USED SO IT ISN'T FROM WEAR OR MISUSE. WE ARE ORIGINAL OWNERS.

NHTSA ODI 10993050

MY CAR WAS PARKED AND I COULD NOT GET THE KEY OUT OF THE IGNITION. THE STEERING COLUMN WAS NOT LOCKED. I HAD TO WIGGLE THE KEY A BUNCH TO GET IT OUT. ONCE I GOT THE KEY OUT OF THE IGNITION IT WAS VERY HOT. THIS HAPPENED FOUR TIMES IN ONE DAY.

NHTSA ODI 10990819

UNABLE TO TURN OFF ENGINE. KEY WILL NOT COME OUT OF IGNITION (STATIONARY).

NHTSA ODI 10990696

MECHATRONICS UNIT FAILURE, CAUSING FAILURE OF DSG TRANSMISSION, WHICH IS A CRITICAL SAFETY CONCERN WHEN TRAVELING AT HIGH SPEEDS, OR ACCELERATING THROUGH TRAFFIC. COMMON FAILURE YET VW REFUSES TO TAKE RESPONSIBILITY. THERE HAVE BEEN SEVERAL RECALLS ON DSG TRANSMISSIONS IN PAST MODEL YEARS

NHTSA ODI 10984598

WHILE PARKED, KEY GETS STUCK ON IGNITION AND WHILE TRYING TO TURN OF THE ENGINE. THERE IS ALSO MAJOR RESISTANCE WHEN TRYING TO TURN THE KEY TO THE "ON" POSITION TO START THE CAR. A FEW TIMES IT TOOK MORE THAN 20 MIN OF TRYING IN ORDER TO SUCCESSFULLY TURN OFF THE ENGINE AND REMOVE THE KEY, ALTHOUGH TURNING OFF THE CAR DOES NOT MEAN THE KEY WILL NOT BE STUCK.

NHTSA ODI 10980785

REPLACED VARIABLE VALVE TIMING SOLENOID. FELLS LIKE ENGINE WANTS TO SHUT OFF IDLES RUFF. AFTER REPLACEMENT HAVING SAME ISSUE WITH CAR. NO CHECK ENGINE LIGHT CAME ON.

NHTSA ODI 10979304

CAR SUDDENLY STOPS WHILE DRIVING. STEERING WHEEL LOCKS GOES INTO "LIMP MODE". WILL START BACK UP FINE. THIS IS A KNOW ISSUE WITH VOLKSWAGEN.

NHTSA ODI 10978940

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS WILL BE THE 3RD TIME THE IGNITION HOUSING HAS HAD TO BE REPLACED IN THE LAST 3 YEARS. THE LAST TIME IT HAPPENED I HAD TO LEAVE MY CAR RUNNING IN THE DRIVEWAY OVERNIGHT.

NHTSA ODI 10972353