What 195 owners told NHTSA about the 2013 Hyundai Genesis Coupe

2013 Hyundai Genesis sedan (BH) is experiencing the intermittent soft brake pedal and reduced braking pressure that matches the TSB 22-BR-001H for the HECU on 2009-2012 Genesis sedans. I took it to the local dealership but their mechanic said they could not recreate the condition. The ABS and ESC lights have both come on at times but I was told there are no stored codes. The tech noted that the rear driver brake pads appeared to have some additional wear indicating additional ABS activity or sticking brake pads. I paid to have a brake service performed and the brake fluid flush/replacement performed to eliminate the concern of any air entrapment or sticking brake pads. However, this work did not resolve the problem. The shop said there are no open recalls nor brake related TSBs for the 2013. They have not fully tested the master cylinder, booster, nor the HECU. With no support for the model year, despite the MANY issues reported for this problem on the 2013 and Hyundai's knowledge of these problems form 2009-2020 model years, this TSB should be expanded for additional model years and likely should be considered as a recall repair due to the safety risk of brake pressure loss.

NHTSA ODI 11705152

Total engine failure due to bearing displacement which caused the engine to fail and throw a rod. This caused 3 holes in the engine block which caused oil to pour out onto the highway. There have been multiple class action lawsuits with Hyundai due to the same issue with other Hyundai models, and I believe that this vehicle should have an engine recall as well. This is a safety issue which can cause collisions and potentially lead to injury or death

NHTSA ODI 11675594

- I was driving down the road and the engine just died. When the tow truck driver showed up, he made a comment that 'he picks one of these cars (hyundai genesis) up almost everyday for the same issue'. He was the first to tell us the engine seized. - Depending on location of where this happened (ex. freeway with no place to pull over), this could have been a very dangerous situation. - The dealer has let us know that the engine did seize - The vehicle has only been inspected by the hyundai dealership service team - No prior warning signals were present before the engine seized Note - we have full service records for this vehicle

NHTSA ODI 11674874

I am submitting this complaint regarding a catastrophic engine failure in my 2013 Hyundai Genesis Coupe while driving at 70 mph on the highway. Without any prior warning, the engine suddenly started making a loud knocking noise from under the hood, and shortly after, the car lost power. There were no check engine lights or other indicators signaling an issue before the failure. I was able to safely pull the car over to the side of the highway without further incident, but the engine was completely inoperable. The vehicle has since been inspected by a certified mechanic, who confirmed that the engine failure was due to a mechanical defect, likely tied to the known issues with Hyundai’s 2.0T engines. These engines have been reported to suffer from bearing failures and lubrication problems that can lead to catastrophic engine failure, which is consistent with my experience. Despite being aware of this widespread issue, Hyundai has yet to issue a recall for the affected vehicles, which is a serious safety concern. Drivers are at risk of unexpected engine failure with no prior warning, especially at high speeds, as was the case in my incident. I believe Hyundai’s failure to act and address this issue puts the safety of drivers in jeopardy. I am requesting that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and encourage Hyundai to issue a recall for these vehicles. The vehicle is available for inspection upon request to further support the investigation. Thank you for your attention to this serious safety issue.

NHTSA ODI 11651432

Oil levels leaking and consumption issues

NHTSA ODI 11643649

Unknown. All I know is my son purchased a Genesis coupe used and within less then 48 hours. I watched the vehicle catch fire on the freeway and smoke uncontrollably. As I drove behind him. He was unaware of the first or smoke coming from the car. Finally I got his attention to pull over and now the car won't work. The seller refuses to give him a refund or mechanical assistance for his purchase. It was a sight I wouldn't wish upon no one. To watch your only child drive a car that is on fire and smoking. I wish he saw what I seen. It's unsafe for someone to sale car and someone and allow them to drive away knowing that there safety not at risk. It should be a crime. Illegal misrepresentation of a vehicle safety conditions.It should not matter if it was a dealership or private sales. It's auto fraud and should be punishable by law.

NHTSA ODI 11641023

I was driving normally on the highway when my a loud noise came from the front of my car. My engine completely died, I was able to get on the shoulder of the road before power steering died. After taking it to a mechanic a rod had went thru the engine block. There was no warning at all. Hyundai has had a recall on 2.0T engines but not for the genesis engine. This failure and destruction of my engine follows with the warnings and outcomes that the recall for other 2.0T engines.

NHTSA ODI 11635530

The adjustment on the steering column for telescopic/up/down adjustments doesn't hold the steering wheel in place, even under light pressure like trying to honk the horn, the column just pushes in. Since the column cannot stay in place under light pressure, it won't stay in place if the driver's airbag is deployed possibly causing severe injury or death. I first noticed this problem back in 2015, the local deal refused to fix the problem and wanted me to pay for the NEW steering column and the labor to replace it.

NHTSA ODI 11635150

There was a recall on some Hyundai engines from 2011-2012. I have been told by Hyundai that my vehicle was not included in the recall as it is a 2013. It is the same engine and has malfunctioned in one of the cylinders rendering the car inoperable because of that engine malfunction. The car has had routine maintenance and is at 100k miles.

NHTSA ODI 11632614

I brought the car in the dealership for the recall (251). The dealership was not able to fix the recall, which affected other parts of the car. The dealership could not fix the other parts. The vehicle was inspected by the manufacturer. The dealership did not allow to pick up the car from their parking lot. The manufacturer refuses to pay for the car or other expensives caused by this recall.

NHTSA ODI 11628297

Brakes would lock up, posing safety risk to occupants. Other times, brakes go to floor posing risk to occupants and pedestrians. Multiple repairs, over 3 years and car cannot be driven still. Hyundai unwilling to reimburse 1000s in repair and thousands in rental/loss of use.

NHTSA ODI 11621860

The car is kept at a dealership in Savannah. The recall 251 caused the damage of the ABS. The dealership says it is not possible to fix, the manufacturer does not assume any responsiility

NHTSA ODI 11621534

The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000(Service brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11620085

I received the letter to call the dealership to fix the recall involving the anti-lock break system. I called my local dealership in Enfield, CT and they had me bring my car in on Thursday [XXX]. So I made arrangements to leave my car there for the day. I get a call in the afternoon stating that they didn’t have the part to fix it and they would have to get it. So after being inconvenienced by not having my car for the day, the problem wasn’t even fixed. So after a couple of weeks of not hearing anything from the dealership, I called to check on it. They still didn’t have the part. So now it’s August 19th and I called again to check on it and there’s still no part to fix it. This is very discouraging since I drive this car often and there’s a fire risk of it being parked or driving. I don’t really understand what is going. Is there no part to fix the recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11609495

The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle lost motive power. There was an abnormal rattling sound coming from the engine. The contact was able to pull over safely. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The mechanic informed the contact that there were loosened screws that caused the rattling sound. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 64,000. Parts distribution disconnect.

NHTSA ODI 11603200

Engine knocking. Sounds like rod thrown and bushings shot. Happened out of nowhere. Was driving 20mph and it just started banging. Doesn’t matter the speed. Feels incredibly unsafe. Seems like a similar issue to the engine recall Hyundai did for other models/years with Theta engines. There are several similar reports of engine failure from others with the same car found online. Hyundai says I need a new(used) engine for $10k

NHTSA ODI 11598538

The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while starting the vehicle, the brake pedal was firm while depressed and then became loose, mushy, and depressed to the floorboard after acceleration. The engine was getting extremely hot. The front quarter panel was hot to touch, and the temperature increased inside the vehicle. The seat belt warning light was illuminated and was beeping. The vehicle was taken to an independent mechanic, who informed the contact that the brake issues might lead to brake failure and a possible fire. The contact was referred to the dealer for assistance. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The failure mileage was approximately 118,500.

NHTSA ODI 11592395

The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11589890

recall issued for significant fire risk from ABS system. It has been over a year now and Hyundai will not even give a time estimate of when they will offer to replace the fuse block that is the fire risk. They tell me to just park my car far from any buildings?!? This is NOT a reasonable plan nor should it be this long. Waiting for the day my car combusts is not reasonable. NHTSA recommended that the dealer offer a loaner vehicle but they have not done that either.

NHTSA ODI 11589353

Driving the vehicle between 35 and 40 mph, the vehicle completely shut off without warning. No check engine light prior to the vehicle shutting down. It was taking to the dealership for a scheduled oil change and the issue with was mention to the dealership. They told me that they hadn't heard of that issue at the time.

NHTSA ODI 11589161

Was driving home from work, turned at intersection and car just died while in motion/traffic. No check engine line, no low oil indicator, no overheat, no warning whatsoever. Was able to coast to adjacent intersection and police officer helped push off to side. Tried to restart but engine just wouldn’t turn over. Electrical fine, dashboard lit up. Towed it to my mechanic and he suspected either alternator or intercooler hose failure. But when he checked it out, nothing, inexplicably could not get engine to crank. I’ve religiously babied this car with AMS Oil Full Synthetic - Signature Series SAE 5W-30 every 7.5k-8k miles, premium gas, regularly maintained. Though I am at high mileage (121,873 mi), I honestly expected longer life for the engine. I just got no warning whatsoever. The contact stated the vehicle has exceeded 100k mi warranty by 20k, and wondering what further actions can be taken to get Hyundai to investigate a possible warranty or even partially warranty for repairs.

NHTSA ODI 11588083

My car caught on fire after going to Hyundai and being told “the only thing you have to worry about is your breaks locking up. My car was parked in the driveway and caught on fire from the engine bay.

NHTSA ODI 11587947

The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while leaving the garage, the brake pedal had to be pumped to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic for a brake flush, brake pumping, and brake replacement. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 135,000. VIN tool confirms parts not available.

NHTSA ODI 11587200

The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11586825

My 2013 Hyundai Genesis coupe with the 2.0L Theta II engine that was part of a recall from hyundai for other vehicles engine crapped out. It's the same issue from the same years as the other ThetaII recall, but because my car is a different model I am not covered in the class action lawsuit. Cars should not stop working at 64K miles and car companies should not skirt their responsibility when other engines of the same type have failed.

NHTSA ODI 11586440