What 195 owners told NHTSA about the 2013 Hyundai Genesis Coupe

I brought the car in the dealership for the recall (251). The dealership was not able to fix the recall, which affected other parts of the car. The dealership could not fix the other parts. The vehicle was inspected by the manufacturer. The dealership did not allow to pick up the car from their parking lot. The manufacturer refuses to pay for the car or other expensives caused by this recall.

NHTSA ODI 11628297

Brakes would lock up, posing safety risk to occupants. Other times, brakes go to floor posing risk to occupants and pedestrians. Multiple repairs, over 3 years and car cannot be driven still. Hyundai unwilling to reimburse 1000s in repair and thousands in rental/loss of use.

NHTSA ODI 11621860

The car is kept at a dealership in Savannah. The recall 251 caused the damage of the ABS. The dealership says it is not possible to fix, the manufacturer does not assume any responsiility

NHTSA ODI 11621534

The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle lost motive power. There was an abnormal rattling sound coming from the engine. The contact was able to pull over safely. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The mechanic informed the contact that there were loosened screws that caused the rattling sound. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 64,000. Parts distribution disconnect.

NHTSA ODI 11603200

My car caught on fire after going to Hyundai and being told “the only thing you have to worry about is your breaks locking up. My car was parked in the driveway and caught on fire from the engine bay.

NHTSA ODI 11587947

This car, along with millions of others, are under a recall since Sept 2023. The car could catch on fire even when parked. They have not come up with a fix. I feel that this is an extreme danger to not only myself and my property, but to others living around me. They are taking way too long for a fix to be determined and the work to be done.

NHTSA ODI 11570527

Hyundai is saying I can’t park or drive without concern of a fire hazard. Hyundai was called and they said a remedy would be available by the end of the month. That was said in November and now it is the middle of January. I need a vehicle for everyday life and this is getting costly for me. Usually a remedy is to be resolved within a reasonable time, two weeks on average, contractually speaking. Please resolve this problem immediately.

NHTSA ODI 11565616

the abs light stays on no matter what ive tried resetting it and everything and it wont work, the electrical system in the car sometimes doesnt work properly this regarding the headlights and interior buttons, the transmission on the car since i have bought it has a really dangerous kick back on it in the transmission jolts the car really hard to the point its dangerous to drive on dry and rainy days because the tires will lose traction and i will have to get the traction back under control due to the kick back in this transmsion problem it has caused the engine to give out also.

NHTSA ODI 11557494

My car was robbed. It was robbed because the door lock was broken into, and the ignition was started with a USB cord (the "Kia Boys" tiktok challenge). When my car was recovered the engine was also damaged, necessitating deep engine repairs that I could not afford. My insurance hasn't agreed to cover it despite Comprehensive coverage.

NHTSA ODI 11529260

The contact owns a 2013 Hyundai Genesis. The contact stated that after engaging the parking brake, the wheels would intermittently lock-up while driving at various speeds, without warning. The contact had taken the vehicle to a dealer where he was informed that the entire electrical parking brake system needed to be replaced. The manufacturer was also notified of the failure and offered to partially pay for a loaner vehicle. The vehicle was not repaired. The failure mileage was approximately 70,000.

NHTSA ODI 11508706

The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while the vehicle was parked in the driveway and turned off, her daughter noticed big flames of fire coming from underneath the front driver's side of the vehicle at approximately 4:00 AM. The contact stated that the fire then extended to the middle of the front end of the vehicle. Additionally, the contact stated that the fire had damaged her daughter's vehicle as it was parked next to hers. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact was unsure whether a police report was filed. There were no injuries sustained. The vehicle remained in the contact's driveway. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.

NHTSA ODI 11500813

The contact owns a 2013 Hyundai Genesis. The contact stated while driving approximately 60 MPH, the vehicle stalled. After restarting the vehicle, the vehicle failed to accelerate above 25 MPH. There were several unknown warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 162,000.

NHTSA ODI 11431976

VEHICLE NOT STARTING PROPERLY AND THE HYUNDAI DEALERSHIP NOR OTHER CERTIFIED SHOPS CAN FIGURE OUT WHAT'S CAUSING THIS PROBLEM. I'VE SPENT OVER $1000 AND STILL NO PROGRESS. DEALERSHIP EVEN REACHED OUT TO HYUNDAI TECH FOR ADVICE .STILL NO ANSWER. IT'S BEEN TIMES I'VE BEEN SITTING 15 MIN TRYING TO GET THE CAR TO START. I'M READING BLOGS AND I SEE MANY OTHER PEOPLE ARE EXPERIENCING THIS ISSUE..PLEASE HELP

NHTSA ODI 11408606

I WAS DRIVING AND MY HEADLIGHTS STOPPED WORKING, SOONER I CAME TO REALIZE THE HORN DOESN'T EITHER. I DIAGNOSED THE RELAY TO BE OKAY.

NHTSA ODI 11361615

TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT FAILURES OF THE BACKUP CAMERA, THE CRUISE CONTROL, AND THE DRIVER'S AND PASSENGER'S SIDE REAR WINDOWS. ADDITIONALLY, WHILE THE BRAKE PEDAL WAS DEPRESSED, BRAKE FLUID LEAKED FROM THE BRAKE LINES. THE CONTACT STATED THAT THE FAILURE CAUSED THE BRAKE PEDAL TO GO TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO HYUNDAI OF LA QUINTA LOCATED AT (79025 CA-111, LA QUINTA, CA 92253) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURES. THE CONTACT STATED THAT AN UNKNOWN REPAIR WAS PERFORMED ON THE BRAKE LINES HOWEVER, THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

NHTSA ODI 11312138

2013 GENESIS HAS NEEDED THE CLOCK SPRING REPLACED FOUR TIMES IN TWO YEARS AND EACH TIME IT ONLY LASTS ABOUT A WEEK BEFORE THE AIRBAG LIGHT COMES ON INDICATING THE CLOCK SPRING HAS FAILED AGAIN. HYUNDAI DEALERSHIP HAS DONE REPLACEMENT WORK IN EACH CASE. MOST RECENT OCCURRENCE WAS 07.30.19

NHTSA ODI 11241959

DRIVING LESS THAN 3000 MILES SINCE PURCHASED (74,000) - THE VEHICLE HAS POWERED DOWN/ENGINE SHUT 4 TIMES WHILE STOPPED AT A LIGHT ATTEMPTING TO TURN LEFT AND 1 TIME WHILE ACCELERATING UP A HILL. ALL 5 TIMES HAVE BEEN IN TOWN ROADS GOING UNDER 40 MILES PER HOUR OR AT A STOP. THE KEY HAS BEEN PLACED IN THE KEY INSERT EVERY TIME SO THERE WAS NO WAY FOR US TO BUMP IT WHILE DRIVING. IN ORDER TO GET IT STARTED AGAIN, YOU HAVE TO PLACE IT IN PARK AND POWER IT UP AGAIN. MOST RECENT HAPPENED TODAY SO WE ARE NOW FILING A COMPLAINT.

NHTSA ODI 11229908

THE HEAD REST JUST POPPED OUT WHILE I WAS DRIVING DID NOT HIT ANYTHING. THE RADIO GOES OUT SOME TIME ,I HAVE TO CUT IT OFF AND BACK ON TO MAKE IT WORK. THE DASH AROUND THE RADIO JUST STARTED COMING LOOSE FOR NO REASON. I'M RIDDING IN THE TO OF THE LINE HYUNDAI.

NHTSA ODI 11153045

TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO RICK CASE HYUNDAI (925 N STATE ROAD 7, PLANTATION, FL 33317, (954) 388-9627) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAILURE CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11110157

TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST ALL POWER AND FUNCTIONALITY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

NHTSA ODI 11039257

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE DEALER DIAGNOSED THAT THE OCS CONNECTOR PREMATURELY FAILED AND FRACTURED. THE DEALER REPLACED THE PART. MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V722000 (AIR BAGS). THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10946479

DRIVING THE VEHICLE DOWN A CITY STREET, IT SUDDENTLY BECAME NEXT TO IMPOSSIBLE TO STEER. PULLED CAR OVER, AND IT FELT AS THOUGH THERE WAS NO POWER STEERING. WE WERE WITHIN A MILE OF OUR HOUSE SO WE TOOK IT HOME AND PARKED IT. THE NEXT DAY WE CALLED A WRECKER TO TOW IT TO THE SERVICE DEPARTMENT. AFTER SITTING OVERNIGHT, THE PROBLEM WAS GONE, THE SERVICE DEPARTMENT COULDN'T "REPLICATE" THE PROBLEM SO NOTHING WAS DONE TO STOP IT FROM OCCURING AGAIN. I'M NOT CERTAIN OF THE EXACT DATE BUT IT WAS THE END OF 2015 I BELIEVE. WE HAVE THE SERVICE RECORD.

NHTSA ODI 10854807

AS LEAVING THE STORE, THE VEHICLE(A STANDARD) WOULD NOT SHIFT INTO ANY GEAR BESIDES REVERSE. THE LIGHTS WOULD NOT COME ON. THE CAR WAS INITIALLY IN 1ST GEAR AND ROLLED BACKWARD WITH FOOT ON GAS AND CLUTCH. THE SEATBELT LIGHT KEPT DINGING AND FLASHING EVEN THOUGH THE SEATBELT WAS HOOKED IN. THIS IS THE SECOND TIME IT HAPPENED. THIS TIME IT OCCURRED AS WE WERE PULLING ONTO A HIGHWAY FROM A STORE. THE CAR HAD TO BE SHUT OFF AND RESTARTED ON THE SIDE OF THE ROAD. IF THERE WAS A CAR COMING, THERE WOULD HAVE BEEN AN ACCIDENT.

NHTSA ODI 10750227

THREE ISSUES. ALL HAVE OCCURRED ONLY TWICE OR THREE TIMES IN TWO YEARS. LAST TIME I TOOK THE CAR TO DEALER BUT THEY DIDN'T DO ANYTHING SINCE NO "CODES" WERE STORED IN THE SYSTEM! 1. THE INFOTAINMENT DISPLAY PANEL GOES COMPLETELY DARK. RADIO STOPS AND ALL OTHER ACTIVITY AND CONTROL KNOBS BECOME NON-OPERATIONAL. JUST STOPPING AND RESTARTING THE CAR DOES NOT FIX THE PROBLEM. BUT, BOTH TIMES, WHEN I HAVE RESTARTED THE CAR AFTER 30-45 MINUTES (E.G., AFTER SHOPPING, OR RETURNING FROM AIRPORT), EVERYTHING IS BACK TO NORMAL. 2. SOMETIMES (AGAIN INFREQUENT) WHEN USING THE NAVIGATION SYSTEM, ALL COLORS GO AWAY, SCREEN BECOMES DARKER, AND EVERYTHING DISPLAYS IN GRAY. BUT, WHEN I CHANGE THE DISPLAY SETTINGS FROM AUTO TO DAY, THE COLOR RETURNS. ALL OCCURRENCES WERE DURING DAYTIME DRIVING. 3. AGAIN, SOMETIMES, WHEN LISTENING TO RADIO, THE BRIGHTNESS ON THE DISPLAY CHANGES FROM EVENLY LIT DISPLAY OF THE DIAL, THE TWO ENDS BECOME DARKER - LIKE GETS DARK AND CLOUDY! *TR

NHTSA ODI 10703269

TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE DOORS WOULD NOT UNLOCK AND A KEY SYMBOL ILLUMINATED INTERMITTENTLY. THE FAILURE ALSO PREVENTED THE VEHICLE FROM STARTING. THE DEALER STATED THAT THE SIGNAL FROM THE KEY FOB WAS NOT RECOGNIZED BY THE CONTROL SYSTEM IN THE VEHICLE. THE SYSTEM MODULE WAS REPLACED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10619022