What 195 owners told NHTSA about the 2013 Hyundai Genesis Coupe

My car caught on fire after going to Hyundai and being told “the only thing you have to worry about is your breaks locking up. My car was parked in the driveway and caught on fire from the engine bay.

NHTSA ODI 11587947

The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while the vehicle was parked in the driveway and turned off, her daughter noticed big flames of fire coming from underneath the front driver's side of the vehicle at approximately 4:00 AM. The contact stated that the fire then extended to the middle of the front end of the vehicle. Additionally, the contact stated that the fire had damaged her daughter's vehicle as it was parked next to hers. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact was unsure whether a police report was filed. There were no injuries sustained. The vehicle remained in the contact's driveway. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.

NHTSA ODI 11500813

The contact's daughter owned a 2013 Hyundai Genesis. The contact stated that while his daughter was driving at approximately 35 - 40 MPH, another vehicle ran a red light and crashed into the contact's daughter's rear driver's side door and tire, which caused her vehicle to spin into a 90-degree angle. None of the air bags deployed upon impact. The contact's daughter, her husband, and their thirteen-year-old daughter, who were passengers in the vehicle, later received medical treatment but did not sustain any injuries. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.

NHTSA ODI 11449550

The car was rear-ended while in a stop and go traffic on a highway. The headrest on the driver side disintegrated exposing some hard internal parts that caused extensive head skin lacerations. The accident resulted also in and facial bruises and nose injuries. The driver and passenger were taken to Emergency Room. The car was towed away and subsequently declared a total loss.

NHTSA ODI 11440632

I WAS DRIVING AND MY HEADLIGHTS STOPPED WORKING, SOONER I CAME TO REALIZE THE HORN DOESN'T EITHER. I DIAGNOSED THE RELAY TO BE OKAY.

NHTSA ODI 11361615

WHILE DRIVING ON THE STREETS MY CAR STARTED FEELING DIFFERENT IT WOULD JUMP GEARS AND GET STUCK.I WILL COME TO STOP OR SIGNAL LIGHTS OR PULL OVER TO THE SIDE ON BUSY STREETS AND FREEWAYS.SHUT OFF MY VEHICLE THAN RESTART IT AGAIN.SOMETIMES IT WOULD HELP AND MOST OF THE TIME IT WOULDN'T.I HAD A FIRE LAST YEAR A SMALL BOX UNDER MY HOOD HAD CAUGHT ON FIRE I REPORTED IT TO MY INSURANCE. ELECTRIC BOX THAT GOT ON FIRE. WHILE I WAS DRIVING MY PASSENGER TIRE CAME OFF I HAD WENT THROUGH 3 TIRES IN ONE DAY THE BOLTS KEEP GETTING LOSE.I JUST RECENTLY PURCHASED A NEW TRANSMISSION AND NOW MY MECHANIC TOLD ME MY ENGINE IS NO GOOD .WHAT DO I DO I PURCHASE THIS USED VEHICLE MARCH 23 2019. AND JUST STARTED HAVING PROBLEMS ALL SINCE APRIL 2020

NHTSA ODI 11342973

THERE ARE 3 RECALLS THAT ARE FOUND ON MY VEHICLE,2013 HYUNDAI GENESIS COUPE 2.0T 15V756000, RECALL # 135,151,135 POWER TRAIN; DRIVELINE. DIFFERENTIAL UNIT SUSPENSION REAR

NHTSA ODI 11339982

MY DAUGHTER GOT HIT BY 2 CARS AND ONLY THE HEADREST POPPED OPENED BUT NO AIRBAGS WENT OFF. A CAR HIT THE CAR BEHIND HER, SHE WAS A COMPLETE STOP, THE CAR THAT HIT THE CAR BEHIND HER THEN HIT HER ON THE PASSENGER SIDE (ALMOST LIKE A T-BONE). SHE NOW HAS A LOT OF SHOULDER, NECK AND SPINE ISSUES FROM GETTING SLAMMED INTO THE DRIVERS DOOR. IF THE SIDE AIRBAG WOULD HAVE GONE OFF, SHE WOULD NOT BE IN SO MUCH PAIN FROM GETTING HIT FROM BEHIND AND 2 SECONDS LATER GOT HIT FROM THE SIDE. I SEE LOTS OF ISSUES ON THE COUPE BUT NOT ON THE SEDAN MODELS & I FEEL THAT OTHERS SHOULD KNOW THIS TOO. ALSO, COLORADO POLICE FORGOT TO PUT PASSENGER IN HER CAR ON THE REPORT AND THEY REFUSE TO FIX IT. HER PASSENGER TOOK THE HIT ON PASSENGER DOOR AND THEY HAD TO PULL THE OTHER CAR OUT OF MY DAUGHTERS CAR. WE ARE VERY CONCERNED ON THE FRAME DAMAGE, BUT THE COLLISION REPAIR SAID "DON'T WORRY ABOUT IT, IT WILL BE FIND IF HIT AGAIN, HER AIRBAGS DID NOT GO OFF EITHER. THE DAMAGE WAS JUST OVER $11K AND INSURANCE VALUED CAR AT $17K WITH NO PROOF ON HOW THEY CAME UP WITH NOT TOTALING THE CAR. SHE IS PARANOID TO DRIVE IT NOW, CUZ WE DON'T KNOW IF THE AIRBAGS WILL GO OFF. COLLISION COMPANY REFUSED TO CHECK THE SENSORS, STATING "WE SHOULD HAVE HAD THEM CHECKED BEFORE WE BOUGHT THE CAR". WHAT? SO I AM NOT SURE HOW THEY CAN SAY IF SAFE TO PICK THE CAR UP AND OKAY TO DRIVE. ALSO, STATE FAM WAS NOT VERY HELPFUL AT ALL.

NHTSA ODI 11193848

I WAS BACKING OUT OF MY GARAGE. MY SON HAD HIS CAR PARKED BEHIND ME. I SAW THAT I WAS GOING TO HAVE TO PULL UP TO GET AROUND THE PARKED CAR. I PUT MY FOOT ON THE BRAKE, I THEN PUT THE CAR IN DRIVE. TOOK MY FOOT OFF THE GAS AND IT TOOK OFF AT ROCKET SPEED. I WASN'T COMPLETELY OUT OF MY GARAGE. THE CAR WAS GOING SO FAST AND I COULDN'T STOP IT. I WAS 6 FT FROM THE BRICK WALL. I WAS GOING SO FAST THAT I WENT THROUGH THE BRICK WALL AND IT DIDN'T EVEN SLOW DOWN. IT KEPT GOING TOOK OUT A CHAIN LINK FENCE. THEN CAME TO A STOP AND DIED. WHAT STOPPED ME WAS ALL THE BRICK AND FENCE THAT WAS UNDER THE CAR. IF IT HAD NOT STOPPED IT WOULD HAVE KILLED ME. THIS HAPPENED AT MY HOME. THERE WAS NO POLICE REPORT.

NHTSA ODI 11072912

ON AUGUST 4,2017, I REAR-ENDED ANOTHER A TOYOTA FJ CRUISER AT ABOUT 45 MPH, BECAUSE THEY CAME TO A SUDDEN STOP ON A MAJOR HWY. HOWEVER, THE AIRBAGS NEVER DEPLOYED! THIS IS UNLIKE THE TIME, A YEAR OR SO AGO, WHEN I WAS REAR-ENDED BY A MISTSUBISHI OUTLANDER, WHILE AT A RED LIGHT ON A CITY STREET. THAT TIME THE HEAD REST DEPLOYED AND I HAD MINOR DAMAGE TO THE BUMPER. I'M DISAPPOINTED. FOR A HIGH SAFETY RATING, I EXPECTED MORE FROM GENESIS. VERY SCARY WHEN YOUR LIFE IS ON THE LINE.

NHTSA ODI 11013964

TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING AND CAUSED THE VEHICLE TO CRASH INTO A POLE. THE CONTACT DID NOT PROVIDE ANY SPECIFIC DETAILS ABOUT THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V722000 (AIR BAGS). THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

NHTSA ODI 10930067

WE HAVE A NEW HYUNDAI GENESIS WHICH HAS A FACTORY DEFECT CAUSING A WATER LEAK AND RESULTING IN MOLD ISSUES. OUR FAMILY OF 6 HAS HAD MANY HEALTH RELATED ISSUES SINCE OWNING THIS CAR AND MOLD TESTING HAS SHOWN TOXIC MOLD. THIS HAS BEEN AN UNKNOWN ISSUE WITH THE VEHICLE SINCE PURCHASED NEW IN FEBRUARY 2014 AND DISCOVERED IN APRIL 2016. IT AFFECTS THE TRUNK AND BACK SEAT. WE ARE LOOKING FOR RESOLUTION FROM THE MANUFACTURER WHO HAS BEEN ENTIRELY UNRESPONSIVE. A VIDEO AND PICTURES OF THE MOLD IS ONLINE ON YOUTUBE AT THE LINK PROVIDED BELOW. ANY RECOMMENDATION WOULD BE GREATLY APPRECIATED. HTTPS://WWW.YOUTUBE.COM/CHANNEL/UCYEQJLOKKYTEGL_RDBQO7WG

NHTSA ODI 10910551

AS I WAS MAKING A LEFT TURN GOING AT A HIGH SPEED THE STEERING WHEEL POPPED OUT OF MY HANDS AND MADE THE CAR GO BACK TO THE RIGHT ENDING UP ON A GUARDRAIL . THE AIRBAGS DEPLOYED AND MY CAR IS NOW TOTALED . DON'T KNOW IF MY AXLE BROKE OR THE STEERING WHEEL LOCKED UP BUT I DO KNOW ONE OR THE OTHER HAPPENED .

NHTSA ODI 10789232

VEHICLE BECAME STUCK IN SNOW. AFTER DISENGAGING THE TRACTION CONTROL TO ALLOW VEHICLE TO GET UNSTUCK AS RECOMMENDED BY OWNERS MANUAL AND ATTEMPTING TO GET THE VEHICLE UNSTUCK WITH MILD ACCELERATION, REAR ROTORS BECAME SO HOT THEY WERE GLOWING ORANGE AND ON FIRE! HYUNDAI INITIALLY DENIED PLATINUM WARRANTY CLAIM AS "ABUSE AND WEATHER". ATTEMPTING TO WORK RESOLUTION WITH THEM TO FIX MY VEHICLE WHICH SUSTAINED APPROXIMATELY $3000 IN DAMAGE TO REAR BRAKE SYSTEM FROM FIRE. *TR

NHTSA ODI 10691051

TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO TWO VEHICLES THAT WERE PARKED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10669159

WHILE TRAVELING AT THE POSTED HIGHWAY SPEED I HAD THE CRUISE CONTROL ENGAGED WHEN SUDDENLY THE CAR LURCHED, THEN SURGED. I STARTED/TRIED TO USE THE BRAKES TO SLOW THE CAR. THAT DIDN'T WORK. I TRIED TO DISENGAGE THE CRUISE CONTROL...THAT DIDN'T WORK....CAR KEPT SPEEDING UP TILL I HIT A MASSIVE RV AT 90MPH. I WAS KNOCKED UNCONSCIOUS, TAKEN BY AMBULANCE TO A TRAUMA CENTER, AND LATER LEARNED THAT NONE OF THE MANY AIRBAGS THAT THIS CAR HAD DID NOT DEPLOY. I AM TRULY BLESSED HAVING SURVIVED THIS ACCIDENT. THERE NEEDS TO BE BETTER VEHICLES WITH BETTER WORKING SYSTEMS TO PROTECT US. I WILL NOT RENT ANOTHER HYUNDAI EVER AGAIN!! *JS

NHTSA ODI 10592196

TRAVEL ON COUNTY ROAD LOST CONTROL OF THE CAR HIT THE BRAKES AND CAR WOULD NOT STOP CRASHED INTO A FENCE AND HAD DAMAGE ON FRONT AND BOTH SIDE OF THE CAR AND THE AIR BAGS DID NOT DEPLOY. THE CAR WAS CONSIDERED A TOTAL LOST BY THE INSURANCE COMPANY BUT I WOULD LIKE AN INVESTIGATION ABOUT THE AIRBAGS. *TR

NHTSA ODI 10586449

THIS HAPPENED TO ME SEVERAL TIMES BUT THE LAST TIME KILLED THE CAR. I WAS TAPPED ON THE REAR BUMPER GETTING ON THE FREEWAY AND WAS IN A FULL COUNTER LOCK SLIDE AND THE ABS DID NOT STOP THE CAR. INSTEAD OF STOPPING ON THE SHOULDER OF THE FREEWAY THE CAR SHOT AROUND AND LAUNCHED ME INTO TRAFFIC. I WAS MASHING ON THE BRAKES AS HARD AS I COULD BUT THE CAR WOULD NOT STOP OR SLOW DOWN. I WAS HIT BY A BMW AND THE CAR WAS TOTALED. I?M LUCKY TO BE ALIVE. THE ABS NEEDS TO BE RECALIBRATED OR REPAIRED TO PREVENT THIS FROM HAPPENING TO OTHERS. *JS

NHTSA ODI 10579103

FROM DRIVING THROUGH SNOW (WITH NEWER TIRES), THE WHEELS BECAME HOT ENOUGH TO BE LITERALLY ON FIRE AND GLOWING RED. DEALER SAYS THE E.T.C. MALFUNCTIONED BUT HYUNDAI REFUSES RESPONSIBILITY. *TR

NHTSA ODI 10577533

WHILE TRAVELING AT 65MPH THE CAR WAS CUT OFF AND THE ABS DID NOT WORK, THE REAR FISHTAILED AND LOST CONTROL, SLAMMING INTO A GUARDRAIL AT 65MPH, THE RIGHT PASSENGER SIDE FRONT AND BACK WERE SEVERELY IMPACTED, AND NO AIR BAGS WERE DEPLOYED AT TIME OF CRASH. SEAT BELTS DID NOT HOLD AND PASSENGERS WERE HURT. AIR BAG, FAILURE AND SEATBELT FAILURE ARE THE MAJOR PROBLEMS WITH THIS VEHICLE. *TR

NHTSA ODI 10557193

I WAS STOPPED AT A RED LIGHT IN THE LEFT TURN LANE. ALL OF A SUDDEN I WAS ROLLING FORWARD WHILE MY FOOT WAS FIRM ON THE BRAKE. I WAS ABLE TO PRESS THE BRAKE EVEN FURTHER, BUT I KEPT ROLLING FORWARD UNTIL I CRASHED INTO THE CAR IN FRONT OF ME. THANKFULLY, IT WAS A VERY STURDY TRUCK WITH A TRAILER HITCH. I HAVE DAMAGE TO MY GRILL WHERE THE HITCH HIT MY CAR. THE BRAKE PRESSED TO THE FLOOR AND DID NOT STOP MY CAR FROM ROLLING FORWARD. I WAS ABLE TO DRIVE THE CAR TO THE CLOSEST PARKING LOT IN THAT INTERSECTION. I WAITED FOR A TOW TO THE DEALERSHIP. THE BRAKES SEEMED TO WORK FINE AGAIN; THE SERVICE DEPARTMENT TOLD ME THERE WAS NOTHING WRONG WITH MY CAR OR ITS BRAKES. I LEFT THE CAR WITH THE MECHANIC TO DRIVE HOME AND CONTINUE TO TEST IT TO REENACT THE PROBLEM. WHEN I GOOGLED "HYUNDAI GENESIS BRAKE FAILURE", THERE WERE A FEW OTHER INSTANCES OF THIS ISSUE. I AM SO SCARED TO DRIVE MY CAR AGAIN. *TR

NHTSA ODI 10543383

I HAD 2 ACCIDENTS ON 7/7/2013. ONE LOW SPEED REAR END COLLISION WITH A MINI-VAN. THE OTHER WAS A HIGH SPEED REAR END COLLISION WITH LARGE RV. BOTH TIMES I HAD THE CRUISE CONTROL ENGAGED, AND COULD NOT STOP THE VEHICLE USING THE CAR'S BRAKE PEDAL SYSTEM. I WAS EVENTUALLY TAKEN TO AN ER, THEN ADMITTED TO AN ICU WARD. I SUSTAINED A CONCUSSION, BRUISES, AND ABRASIONS. MOST OF WHAT HAPPENED IN THE HIGH SPEED COLLISION ARE OF TEMPORARY MOMENTS OF MEMORIES DUE TO THE CONCUSSION AND LOSS OF CONSCIOUSNESS. I AM QUITE UPSET TO HAVE GONE THROUGH THESE ACCIDENTS WITH A NEW 2013 HYUNDAI GENESIS THAT WAS RENTED FROM ENTERPRISE RENTAL CAR FROM LOGAN AIRPORT IN BOSTON MASS. THERE WAS NO AIRBAG DEPLOYMENT IN EITHER ACCIDENT. CAR WAS TOWED AWAY AND DO NOT CURRENTLY KNOW THE VIN OF THE VEHICLE THAT I AM REPORTING. *TR

NHTSA ODI 10524854