What 103 owners told NHTSA about the 2013 Cadillac XTS

HEADLINER IN REAR OF CAR FALLEN DOWN

NHTSA ODI 11141379

THE NAVIGATION SYSTEM IN MY 2013 CADILLAC XTS IS INOPERATIVE. CADILLAC HAS KNOWN ABOUT THIS ISSUES SINCE 2013. THE SCREEN CRACKS AND THE NAVIGATION AND HEATER CONTROLS DO NOT FUNCTION. YOU CAN SEE SOME OF THE COMPLAINTS ON THIS WEBSITE - WWW.FRESHCADILLAC.COM/-CUE-TOUCH-SCREEN-NOT-WORKING

NHTSA ODI 11140826

REAR SUSPENSION COMPLETELY LOWERED TO THE GROUND WHILE RUNNING. DEALERSHIP STARTED THIS WAS DUE TO A BURNT LEVELING SYSTEM. AT THE SAME TIME, THE CUE SYSTEM DISCONNECTED TO WORK AS IT SHOULD. VEHICLE HAS 68K MILES. AFTER FIXED, NOW THE GETS STUCK IN THE UP POSITION OFTEN. DEALER THEN REPLACE THE FRONT STRUT SINCE THEY CLAIMED THIS WAS CAUSING THE ISSUE. VEHICLE STILL WITH THE SAME ISSUES EVENT AFTER SEVERAL VISITS TO THE DEALER TO RE-LEVEL THE VEHICLE.

NHTSA ODI 11138772

IN THE LAST TWO YEARS THE CAR RANDOMLY HAS A COMPLETE POWER FAILURE AND LOSS OF POWER AND ELECTRICAL WHILE DRIVING. WITHOUT WARNING THE ENGINE SHUTS DOWN AND ALL LIGHTS, DASH PANEL, POWER STEERING, POWER BRAKES, ETC COMPLETELY SHUT DOWN REQUIRING THE CAR TO COAST TO A STOP AND PUT INTO PARK AT WHICH TIME THE CAR WILL RESTART. THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST TWO YEARS. THE DEALERSHIP INFORMED ME IT WAS AN ISSUE WITH THE BATTERY AND REPLACED BUT OCCURRED AGAIN A MONTH LATER AND THEY HAD NO CODES TO INDICATE WHAT WAS HAPPENING. ON TWO OCCASIONS THE CAR LOST POWER IN HEAVY TRAFFIC AND WOULDN'T START FOR 10 MINUTES AT WHICH TIME IT SUDDENLY HAD POWER WITH THE RADIO AND LIGHTS TURNING ON AGAIN. LOOKING ONLINE I'VE FOUND NUMEROUS ISSUES SIMILAR TO MINE WITH 2013 MODELS BUT NO FIXES HAVE BEEN FOUND. THIS IS EXTREMELY DANGEROUS TO HAVE HAPPEN DRIVING IN HEAVY TRAFFIC AND SUDDENLY HAVE NO POWER, ESPECIALLY WITHOUT POWER STEERING OR BRAKES REQUIRING LONGER STOPPING DISTANCES, AND TIME TO ATTEMPT TO STEER TO THE SHOULDER.

NHTSA ODI 11122476

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE TOUCH PAD ON THE INSTRUMENT PANEL FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO FITZGERALD CADILLAC ANNAPOLIS (34 HUDSON ST, ANNAPOLIS, MD 21401, (301) 261-8246) WHERE THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 19,000. *TT*JB

NHTSA ODI 11122214

BATTERY ISSUES. TOOK VEHICLE TO DEALER AND THEY STATED VEHICLE NEEDED NEW BATTERY SINCE I DONT DRIVE IT LONG DISTANCE. BATTERY REPLACED AT NO CHARGE. 6 MONTHS LATER SAME ISSUE. CAR WONT START BATTERY DEAD. TOOK VEHICLE BACK TO DEALER WHO STATED THAT SINCE I ONLY DRIVE IT ABOUT 10 MILES A DAY THE VEHICLE DRAINS THE BATTERY BECAUSE OF ALL THE ELECTRICAL COMPONENTS. THIS IS A ISSUE I BELIEVE CADILLAC IS AWATE OF AND NNEDS TO FIX. OR WHEN SELLING THE VEHICLE SHOULD OF TOLD ME IF I DONT DRIVE LONG DISTANCE THEN I SHOULD BE THE CAR OR THE ELECTRICAL SYSTEM WONT WORK. MY OTHER ISSUE IS THAT ONCE THE CAR IS OFF IF SOMETHING IS DRAININGBTHE BATTERY IT CAN CAUSE A FIRE.

NHTSA ODI 11112967

RADIO, NAVIGATION, CD, ANY MEDIA CONNECTION: CANNOT ACCESS ANYTHING EXCEPT THE 5 SAVED STATIONS CAN BE ACCESSED BY THE CONTROLS ON THE STEERING WHEEL. POWER WINDOWS: ON TWO OCCASIONS WE FOUND ALL FOUR WINDOWS DOWN AND THE CAR WAS LOCKED. FIRST TIME, WHEN WE RETURNED TO OUR VEHICLE IN A WALMART PARKING LOT. SECOND TIME, THE VEHICLE WAS PARKED AND LOCKED IN OUR CARPORT.

NHTSA ODI 11101663

WHILE DRIVING ON THE HWY, MY REAR SUSPENSION LOST ALL AIR AND DROPPED FULLY CAUSING A VERY BUMPY RIDE AND UNSAFE HANDLING. VEHICLE SHOWED A LEVELING FAULT ON THE DASH. LATER THAT DAY IT WAS WORKING NORMALLY AGAIN. WHILE IT IS UNKOWN WHAT CAUSED THIS TO HAPPEN I BELIEVE THE AIR COMPRESSOR THAT INFLATES THE REAR SUSPENSION FAILED.

NHTSA ODI 11099537

RADIO TOUCH SCREEN NOT WORKING,(NAVIGATION, CLOCK, HARD TO GET RADIO TO WORK, CAN'T GET TO NAVIGATION, CAN'T SET CLOCK, OR USE EITHER ICON ON TOUCH SCREEN)

NHTSA ODI 11088504

ABS, TRACTION CONTROL LIGHT COME ON WHEN DRIVING. FRONT CAMERA ERROR, SIDE DETECTION OFF COMES ON SEEMS TO REALLY BE AFFECTED BY COLD TEMPS. GLASS OVER CONTROL STATION ALSO HAS HAIRLINE CRACKS ALL THE WAY AROUND THAT OCCURRED DURING OR -DEGREE WEATHER THIS WINTER UNSURE OF DATE

NHTSA ODI 11075189

I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PURCHASE, TOOK IT BACK TO DEALERSHIP, THEY SUPPOSEDLY WORKED ON IT, ONLY HAD 30 DAYS OF WARRANTY, A FEW MONTHS LATER STARTED AGAIN AND WILL RANDOMLY DO IT. IT IS NOT A RELIABLE CAR AND DANGEROUS, I HAVE DROVE IT HERE IN CITY LIMITS ONLY, I DO NOT TRUST IT TO LEAVE TOWN.

NHTSA ODI 11067283

I PURCHASED THIS VEHICLE OCTOBER 20TH 2017 AND WITHIN 2 WEEKS THE SERVICE DRIVER ASSISTANCE SYSTEM LIGHT CAME ON. TOOK IT TO DEALER WAS TOLD WAS OLD CODE AND ERASED A FEW DAYS LATER SAME MESSAGE CAME ON WAS TOLD DASH WAS CLEARED AND GM CASE FILED. A FEW DAYS LATER LIGHT CAME ON FOR 3RD TIME. DEALER TOYED US AROUND ABOUT FIXING IT BUT FINALLY SUPPOSEDLY DID WITH NEW SENSORS IN SEAT. SINCE THEN I HAVE BEEN HAVING MAJOR ELECTRICAL ISSUES WITH MY ABS SYSTEM AND KEY FOB. KEY FOB BECOMES UNRESPONSIVE AND ABS LIGHT COMES ON AND OFF. TOOK CAR TO DEALERSHIP WAS TOLD ABS SENSOR WAS SUPPOSEDLY BROKE AND NOT COVERED UNDER WARRENTEE AND THEY REFUSED TO FIX THE ISSUE FOR ME. I AM VERY AFFRAID TO DRIVE THE VEHICLE IT SITS PARKED IN MY YARD AND I PAID OVER 20K FOR IT. I FEEL I HAVE BEEN TAKEN ADVANTAGE OF BECAUSE I HAVE A DISABILITY WITH MY SPEECH. I HAVE DOCUMENTATION ABOUT KEY FOB AND ABS I CAN SEND IF NEEDED. THE CAR WAS DRIVING WHEN THE ABS LIGHT CAME ON WENT OFF AND TRACTION CONTROL CAME ON THEN OFF THEN BACK ON. THE KEY FOB WOULDNT WORK WHEN TRYING TO TURN CAR OFF BECAUSE IT HAS PUSH BUTTON THE FOB CONTROLLS STARTING IT AND TURNING IT OFF.

NHTSA ODI 11058513

CODE; 6001 CPA CUE SCREEN DOES NOT RESPOND TO TOUCH. I TOOK A LOOK ON SOCIAL MEDIA, AND THIS TURNS OUT TO BE A VERY COMMON OCCURANCE WITH THE CADILLAC! I FEEL GENERAL MOTORS KNEW ABOUT THIS MALFUNCTION AND A RECALL NEEDS TO OCCUR ASAP. ALSO THE CUSTOMERS THAT PAID TO HAVE ISSUE FIXED,SHOULD BE REIMBURSED AS SOON AS POSSIBLE! ISSUE HAPPENED WHILE VEHICLE WAS MOVING

NHTSA ODI 11052798

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLOWED DOWN ON ITS OWN AND THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ARMEN CADILLAC IN PLYMOUTH MEETING, PA, 610-272-5545, WHERE IT WAS DIAGNOSED, THE DEALER REPLACED THE BATTERY AND THE BATTERY CONTROL MODULE. THE FAILURE RECURRED FOUR MONTHS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE CONTACT REMINDED THE TECHNICIAN THAT THE BATTERY WAS REPLACED FOUR MONTHS AGO. THE TECHNICIAN INSISTED THAT THE BATTERY NEEDED TO BE REPLACED AGAIN. THE BATTERY WAS REPLACED AND THE FAILURE RECURRED AS SOON AS THE CONTACT DROVE BACK HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE FOLLOWED-UP WITH BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

NHTSA ODI 11048287

TL* THE CONTACT OWNS A 2013 CADILLAC XTS WITH VOGUE CUSTOM BUILT TIRES, SIZE: 245/40/20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS INFORMED THAT THE FRONT DRIVER SIDE TIRE WAS CUT. THE CONTACT INSPECTED THE OTHER TIRES AND NOTICED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES ALSO HAD CUTS. THE CONTACT STATED THAT THE TRACTION APPEARED TO BE SEPARATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DETERMINED THAT THE SIDEWALLS WERE SEPARATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE CONTACT WAS AWAITING NEW TIRES TO BE DELIVERED TO THE TIRE SHOP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE TIRES WERE NOT THE ORIGINAL TIRES. THE CONTACT CALLED THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED (VANDERGRIFF CHEVROLET, 1200 W INTERSTATE 20, ARLINGTON, TX 76017 (682) 323-2486) AND WAS INFORMED THAT THE ORIGINAL OWNER INSTALLED THE TIRES ON THE VEHICLE WHEN THE VEHICLE MILEAGE WAS 20. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 27,000.

NHTSA ODI 11033546

MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED TO THE RIGHT LANE ATTEMPTING TO FIND AN EMERGENCY PARKING PLACE. I FELT I NEEDED TO ASSESS THE DAMAGES. THERE WAS NO PLACE TO STOP! I WAS FORCED TO DRIVE @ A MILE TO AN EXIT RAMP WHERE I COULD SAFELY STOP AND CALL THE CADILLAC SERVICE DEPT. THE SERVICE TECH RECOMMENDED I DRIVE IT TO THE NEAREST DEALER (AUSTIN TX - 35 MILES AWAY) OR LIMP 60 MILES TO SAN ANTONIO WHERE I PURCHASED THE CAR AND HAVE IT SERVICED). MY WIFE IS NOT WELL AND I SELECTED SAN ANTONIO FOR MEDICAL REASONS. THE DASH WARNING INDICATOR STATED, "LEVELING DEVICE SERVICE NEEDED." SAN ANTONIO'S CADILLAC SERVICE MGR.STATED TWO PROBLEMS NEEDED REPAIRING: 1) BOTH AIR BLATHERS EXPLODED AND 2) THE LEVELING AIR COMPRESSOR NEEDED REPLACING. THIS IS THE SECOND TIME THIS CAR WAS SEEN BY THIS DEALERSHIP FOR LEVELING PROBLEMS. THIS WAS A VERY SERIOUS EXPERIENCE FOR ME, A COMBAT VETERAN AND SENIOR CITIZENS NEAR AGE 80 . MY WIFE AND I COULD HAVE CAUSED A VERY BAD ACCIDENT IN THE MIDDLE OF HEAVY COMMUTER TRAFFIC ON I-35 IN AUSTIN TX IN RUSH HOUR TRAFFIC. I HAVE NEVER HAD AN AUTO DRIVING ACCIDENT IN MY LIFE. THIS EXPERIENCE WAS FREIGHTING AND I AM RELIVING THE DRAMA OF HOW BAD IT COULD HAVE BEEN FOR THE TWO OF US. I NO LONGER TRUST THE CAR AND FEEL I MAY BE FORCED TO TRADE EARLY EVEN THOUGH I JUST PURCHASED AN EXTENDED WARRANTY TO 85K OR JULY 2020 WHICH EVER OCCURS FIRST.. CALL ME AT[XXX] IF YOU NEED MORE DATA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11019454

SUNROOF SEAL HAS DETACHED FROM PRESS FITTING WITH SUNROOF AND LEAKS WATER WHILE DRIVING DURING RAIN. ALSO, WHILE DRIVING AT HIGHWAY SPEEDS, THIS ISSUE CREATES EXCESSIVE WIND NOISE IN THE CABIN.

NHTSA ODI 11012386

THE SUSPENSION IS HORRIBLE - EVERY LITTLE BUMP IN THE ROAD THE CAR MAKES A LOAD NOISE - LIKE THE SUSPENSION IS GONE. THIS IS A 2013 AND THIS SHOULD BE HAPPENING. I HAVE A 2008 CTS AND NEVER HAD A SUSPENSION ISSUE AND THAT CAR HAVE OVER 160,000 MILES. THIS SEEMS LIKE A DEFECT BECAUSE I WAS READING ALL THE COMPLAINTS. I BROUGHT THE CAR IN MAY 2016 AND IT IS GETTING WORSE. I CAN'T BE A SPECIFIC DATE BUT THE PROBLEM IS ONGOING. I DON'T THINK THE CONSUMER HAVE TO PAY OUT OF POCKET TO GET THIS FIX.

NHTSA ODI 11004758

INTERMITTENTLY MY ELECTRONIC PANEL WILL SHUT DOWN AND NO ELECTRONIC FUNCTIONS WILL OPERATE. TYPICALLY THEY WILL RETURN POWER IN ABOUT AN HOUR OR LESS. THERE HAS BEEN A TIME IN THE LAST 15 DAYS THAT THE POWER DID NOT RETURN AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. TURNS OUT THAT RESULTED IN A FUSE REPLACEMENT FOR $125. THE EMERGENCY FLASHERS WILL RANDOMLY COME ON AND THE DEALER WOULD NOT COVER IT UNTIL I CALLED GM HEADQUARTERS AND THEY GOT THE DEALER TO COVER IT UNDER A NOTICE ISSUED FOR THE VEHICLES OF MY TYPE BUT NOT MY VIN NUMBER. MY BRAKES SQUEAK FREQUENTLY BUT THE DEALER TELLS ME THAT IS NORMAL BUT WILL NOT TELL ME IF THE RECALL HAD BEEN FIXED FOR THAT ITEM. MY BRAKE LIGHTS AND FLASHERS WILL COME ON WHEN I AM DRIVING, STARTING THE CAR OR PARK THE CARE AND LEAVE IT FOR SOME TIME. THIS HAPPENS LIKE THE ELECTRICAL SYSTEM SHUTDOWN, WITHOUT ANY WARNING, IN ALL SEASONS, DURING ALL TIMES OF THE DAY OR NIGHT, AFTER EXTENDED OR SHORT DURATION TRIPS. THERE IS NOTING I HAVE FOUND TO HELP ME PREDICT THE OCCURRENCES AND LATELY I DON'T DRIVE IT FOR FEAR OF BEING STRANDED UNLESS I AM ALONE. SINCE THE DEALER CAN NOT DUPLICATE THE ISSUE THEY ARE NOT WILLING TO REPAIR IT AND WANT ME TO PAY $600 TO HAVE THE BODY CONTROL MODULE REPLACED IN HOPES THAT WILL CLEAR UP THE PROBLEMS.

NHTSA ODI 10994445

WHILE DRIVING ON EXPRESSWAY GOING APPROXIMATELY 70 MPH SUNROOF GLASS SUDDENLY EXPLODED OUT OF NOWHERE, GLASS SHATTERED AND SPREAD ALL THROUGHOUT MY CAR DROPPING ONTO MYSELF MY WIFE AND MY CHILDREN. THERE WAS A LOUD BOOM FROM THE GLASS SHATTERING WHICH WAS VERY STARTLING WHILE DRIVING. MAJOR CONCERN IS THAT THERE COULD HAVE BEEN AN ACCIDENT FROM LOSS OF CONTROL OF THE VEHICLE. THE WEATHER WAS CLOUDY AND TEMPERATURE WAS ABOUT 60 DEGREES. NO DEBRIS PRESENT, THERE WAS NO CAR IN FRONT OF ME OR TO THE SIDE OF ME. I WAS NOT GOING UNDER AN UNDERPASS. FROM THE STARTLING NOISE THERE COULD HAVE BEEN AN ACCIDENT WHICH MAY HAVE CAUSED ME OR MY FAMILY HARM OR DEATH. I BELIEVE THESE SUNROOFS NEED ANOTHER LOOK.

NHTSA ODI 10990865

REAR END OF THE CAR DROPPED TO THE GROUND WHILE DRIVING ALMOST CAUSING AN ACCIDENT. MECHANIC SAID THE REAR AIR COMPRESSOR FAILED, AND ONE OF THE AIRBAGS BURST. THE VEHICLE HAD TO BE TOWED, IT WAS NOT DRIVE ABLE.

NHTSA ODI 10949844

FRONT PASSENGER SIDE STRUT IS FROZEN, VERY HORRIBLE RIDE AND WHENEVER I RUN OVER THE SLIGHTEST BUMP IN THE ROAD, IT SOUNDS LIKE THE WHOLE FRONT END OF THE CAR IS GOING TO FALL OUT. DEALER SAID IT IS NOT COVERED UNDER THE EXTENDED WARRANTEE

NHTSA ODI 10949849

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 10 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE DASHBOARD. THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS FILED. THE CONTACT HAD TO GO TO THE HOSPITAL DUE TO SMOKE INHALATION. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

NHTSA ODI 10924677

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V525000 (SEATS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,463.

NHTSA ODI 10919147

CAR LOST ENGINE POWER, POWER STEERING, POWER BREAKS AND ALL ELECTRICAL FUNCTION EXCEPT FOR HAZARD LIGHTS. THIS HAS HAPPENED 7 TIMES AND I HAVE TAKEN IT FOR TWO REPAIRS. I HAVE TO CRUISE TO A STOP AND RESTART THE VEHICLE.

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