What 103 owners told NHTSA about the 2013 Cadillac XTS

DRIVER'S SIDE SEAT BELT COMPLETELY SEPARATED FROM THE PLACE WHERE IT CONNECTS TO THE ANCHORS IN THE FRAME OF THE CAR. CAR WAS PARKED AND NOT IN MOTION. I WENT TO BUCKLE MY SEAT BELT, AND IT FELL APART. NO KNOWN RECALL FOR THIS ITEM. VEHICLE HAS NEVER BEEN INVOLVED IN A COLLISION. CONCERNED FOR OTHER XTS OWNERS' SAFETY. DEALER IS REPLACING SEAT BELT (AFTER A $100 DEDUCTIBLE).

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CADILLAC XTS LIMOUSINE WITH 2,800 MILES. WHEN DRIVING A KNOCKING NOISE CAN BE HEARD COMING FROM SOMEWHERE IN FRONT END. THE NOISE IS MORE NOTICEABLE MAKING TURNS, HITTING THE SMALLEST BUMPS IN THE ROAD, AND VERY NOTICEABLE WHEN EASING OVER A TRAIN TRACK AT 2MPH.

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I WAS DRIVING ON A CITY STREET GOING 40 MPH AND THE REAR SUSPENSION DROPPED WITHOUT WARNING RESULTING IN LOSS OF CONTROL OF THE VEHICLE AND ALMOST CAUSING AN ACCIDENT.

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REAR SUSPENSION FAILED DRIVING DOWN HIGHWAY AT APPROX 60 MPH. REAR END OF VEHICLE WAS LOWERED TO THE POINT WHERE THE TIRE WAS RUBBING ON UNDERCARRIAGE. CAR WAS VERY UNSTABLE AND BOUNCING UP AND DOWN VIOLENTLY. MESSAGE ON DASHBOARD STATED "SERVICE LEVELING SYSTEM". COULD NOT TOW THE CAR REAR WAS TOO LOW TO THE GROUND.

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS EQUIPPED WITH LIONSHEAD TRAIL EXPRESS TIRES, SIZE: 225/75R15. WHILE DRIVING 50 MPH, THE STEERING WHEEL AND FRONT END VIBRATED VIOLENTLY. THE VEHICLE WAS DRIVEN TO A TIRE SHOP WHERE THE TECHNICIAN STATED THAT THE TIRE TREAD SEPARATED AND THE TIRES NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 42,700 AND THE TIRE FAILURE MILEAGE WAS 42,762.

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WHEN THE CAR IS ON IDLE EITHER IN PARK OR DRIVE, WITH THE BARAKE ON THE ENGINE VIBRATES. THIS OCCURRED WITH THE AC OFF. I HAVE 32K MILES AND I TOOK IT TO MY DEALER IN VENICE FL AND THE SERVICE REP DIDNT EVEN ALLOW IT TO GO TO THE SERVICE TECHNICIAN. HE GOT IN THE CAR WITH ME AND HE SAID IT WAS NORMAL AND RECOMENDED A FI CLEANER. I AM CONCERNED THAT THE CAR WILL HESITATE AND MY FAMILY AND I MAY HET INTO AN ACCIDENT. I DID SOME REASEARCH ON LINE AN APPARENTLY OTHERS HAVE THE SAME PROBLWM BUT GM HAS NO FIX. PLEASE HELP.

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE COMING TO A STOP AT 20 MPH, THE VEHICLE SPUTTERED WITHOUT WARNING AND STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. A FEW TIMES, THE VEHICLE HAD TO BE TOWED TO THE DEALER AND WOULD LOCK THE CONTACT IN AND OUT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR RIMS WERE BENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 28,676.

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REAR COMPRESSOR FOR AIR SUSPENSION FAILS AND LOWERS CAR TO AN UNSAFE CONDITION. COMPRESSOR FAILED WHILE CAR WAS IN MOTION CAUSING ERRATIC HANDLING BEHAVIOR.

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MY 2013 XTS WITH 23,000 MILES JUST STOPPED. IN THE MIDDLE OF THE ROAD BECAUSE SOME VENT SCREEN HAD A TEAR IN IT. THE AIR BLEW ON THE ENGINE JUST SHUT OFF IN THE MIDDLE OF A 3 LANE ROAD. EVERYONE PLEASE BE CAUTIOUS THERE WAS NO WARNING IT JUST SHUTTLE DOWN.

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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TOOK MY CAR IN FOR AN ALIGNMENT AND NEW TIRES (TIRES WERE SMOOTH ON THE OUTSIDE AFTER 24K MILES), AND WAS TOLD THE SERVICE COULD NOT BE PERFORMED AS ALL 4 RIMS WERE SEVERLY OUT OF ROUND. MY OPTION WAS TO REPLACE ALL FOUR RIMS, ABOUT $2300, OR HAVE AN AFTER MARKET COMPANY COME TO THE DEALERSHIP AND REPAIR ON SITE FOR $600.

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RIMS ARE POOR DESIGN . ALL RIMS ARE BENT WITH NORMAL DRIVINGS

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2013 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SUSPENSION PROBLEMS. *SMD THE CONSUMER STATED FOR THE THIRD TIME, THE REAR SUSPENSION HAD BOTTOM OUT. THE LAST TIME THE SUSPENSION FAILED, THE COMPRESSOR WAS REPLACED. *JB

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THE EXPERIENCE WITH ARMEN WAS, WITHOUT A DOUBT, THE WORST CAR EXPERIENCE IN MY 40+ YEARS OF DRIVING. FIRST OFF, MY 2013 XTS PLATINUM HAS BEEN A PROBLEM SINCE I BOUGHT IT. AFTER DRIVING ABOUT A YEAR I HAD A SEVERE SHIMMY AND VIBRATION IN THE WHEELS THAT SCARED THE HELL OUT OF ME. TOOK IT IN AND WAS TOLD ALL 4 WHEELS WERE DAMAGED AND NEEDED TO BE REPLACED, TED ROBINSON WENT TO BAT FOR ME AND GOT THEM REPLACED ($3400) BY CADILLAC. FLASH FORWARD ANOTHER YEAR, SEVERE SHIMMY SAME ISSUE-4 MORE BAD WHEELS. I WAS TOLD THAT POTHOLES WERE BAD THIS YEAR. IN 40 YEARS OF DRIVING I'VE NEVER DAMAGED A SINGLE WHEEL IN MY LIFE. TED WAS ABLE TO GET CADILLAC TO COVER HALF THE COST OF THE WHEELS WHICH IS UNACCEPTABLE. I THEN CALLED THE OWNER WHO CALLED ME BACK 3 DAYS LATER AND TELLS ME THAT'S ALL THEY CAN DO AND DEMANDS THE LOANER CAR BACK IMMEDIATELY. RECALL NOW THAT MY CAR ISN'T FINISHED AND THEY ARE STILL DEMANDING THE CAR BACK. ARMEN BECAME AGGRESSIVE WITH ME ON THE PHONE AND I HUNG UP. JUST BEFORE I DID HE SAID THEY WOULD COME TO ME AND GET THE CAR. AT THIS POINT I FELT THREATENED AND ACTED UNDER DURESS. I TOLD TED TO FIX THE WHEELS SO I COULD GET THE CAR AN GO. TODAY I GET A CALL THAT THEY WERE NOT ABLE TO BALANCE THE TIRES AND NEEDED TO REPLACE ALL FOUR AND FOR THE HECK OF IT I NEEDED AN ALIGNMENT TOO. ALL OF THESE PROBLEMS ARE THE DIRECT RESULT OF FAULTY, UNSAFE WHEELS. I CALLED GM CUSTOMER SERVICE BUT THEY WERE NO HELP AT ALL. NO ONE WILL ADDRESS THE FACT THAT THE CAR IS UNSAFE. THEY TOOK THE POSITION THAT I MUST BE THE ONE TO DETERMINE THAT. RIGHT NOW I AM SITTING HERE WAITING FOR A CALL THAT THE REPAIRS ARE DONE. THE BOTTOM LINE IS THE CAR IS UNSAFE AND THEY KNOW THAT. I WAS TOLD BY A SERVICE MAN THERE THAT THEY ARE HAVING THIS PROBLEM WITH A NUMBER OF THE XTS' WHEELS. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS IN A SERIOUS ACCIDENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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RIGHT TURN SIGNAL FAILURE.. ALL OF MY RIGHT TURN SIGNAL MARKS GO OUT. FRONT, MIRROR, AND REAR. THE DEALER WHERE I TOOK THE MY VEHICLE TO SAID THAT THEY COULD NOT GET IT TO REPRODUCE THE PROBLEM. I WAS TOLD THAT IN THEIR DIAGNOSTIC THAT IT WAS SHOWING THE FRONT TURN SIGNAL FAILURE AND I HAD A PICTURE OF THE REAR TURN SIGNAL FAILURE. THEY TOLD ME I NEEDED TO VIDEO TAPE IT WHEN IT HAPPENS. WHILE I'M DRIVING??? I CONTACTED GM AND OPENED A CASE ON IT WHICH GOT THE DEALER TO TAKE IT IN. I GOT THE VEHICLE BACK AND IT STILL DID THE SAME THING. I CALLED GM BACK UP AND TOLD THEM IS WASN'T FIXED AND THEY TOLD ME THAT THE DISTRICT MANAGER SAID TO CLOSE THE CASE AND TO GO GET IT FIXED SOMEWHERE ELSE. AS OF 2/16 I AM STILL AWAITING TO GET THE VEHICLE FIXED. THE DISTRICT MANAGER OF GM TOLD THE DEALER NOT TO FIX IT. *TR

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THE DASH WENT TOTAL BLANK FOR ABOUT 15 MIN. *TR

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MY WIFE AND I PURCHASED A NEW 2013 CADILLAC XTS A YEAR AGO AND HAVE HAD ISSUES WITH THE VOGUE TIRES AND RIMS THAT CAME WITH THE CAR. THE TIRES ARE VOGUE M&S 245/40R20 99VXL AND WE BELIEVE THEY ARE A MAJOR SAFETY PROBLEM. A FEW MONTHS AGO THE FRONT TIRES HAD A MAJOR VIBRATION ISSUE SO I TOOK THE CAR IN FOR SERVICE AND HAD IT CHECKED OUT. THE DEALER STATED THAT I HAD A BAD TIRE AND THAT I WOULD NEED TO BUY ANOTHER ONE WHICH I PAID $100.00 FOR. THE RIMS STARTED TO PEEL AND THE DEALER STATED THAT THE RIMS ARE NOT UNDER A WARRANTY. AFTER THAT, A FEW DAYS AGO THE CAR STARTED TO VIBRATE AGAIN IN THE FRONT SO I TOOK THE CARE IN FOR SERVICE. THE DEALER HAD A TECHNICIAN AND I TO PERFORM A ROAD TEST AND THE CAR COMMENCE TO VIBRATE IN THE FRONT AT A HIGHWAY SPEED OF 65MPH AS VERIFIED BY THE TECH. AFTER A FEW HOURS THE DEALER STATED THAT DUE TO THE LOW PROFILE OF THE TIE THIS ISSUE WILL CONTINUE TO HAPPEN. THE TECH SHOWED ME THAT NOW I HAVE A BENT RIM IN THE FRONT AND AGAIN HE STATED THAT DUE TO THIS TYPE OF RIM AND TIRE THIS ISSUE WILL CONTINUE. THEY (THE DEALER) PERFORMED A ROAD FORCE BALANCE OF THE BENT RIM AND PLACED THE RIM ON THE DRIVER REAR. THE DEALER PERFORMED AN ALL WHEEL DRIVE ALIGNMENT WHICH I PAID FOR) AND FOUND OUT THAT DUE TO THE BENT RIM THE TOE WAS OUT AND HAD TO BE CORRECTED. I HAVE A PROBLEM WITH THE DEALER STATING THAT DUE TO THE TYPE OF LOW PROFILE TIRES AND RIMS WHICH CAME WITH THE CAR THAT THIS ISSUE WILL CONTINUE TO HAPPEN UNTIL ALL THE RIMS ARE BENT AND THAT I WOULD HALF TO BUY NEW RIMS. WE PAID A LOT OF MONEY FOR THIS CAR BUT ARE NOW WORRIED THAT WE SHOULD NOT BE DRIVING IT IF THE TIRES AND RIMS ARE NOT GOOD FOR THIS TYPE OF CAR. THE DEALER STATED THAT IT'S NOT THE CAR IT'S THE TYPE OF TIE AND RIMS. THE CAR HAS ONLY 14,963 MILES ON IT, SOMEONE REALLY NEED TO LOOK AT THIS ISSUE AND FAST. *TR

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S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER TO THE GENERAL MOTORS COMPANY, PROBLEM WITH HIS XTS 2013 CADILLAC. *SMD THE CONSUMER STATED THE REAR HEATED SEATS TURNED ON BY THEMSELVES. ALSO, THE STEERING WOULD MAKE A KNOCKING SOUND, WHILE PARALLEL PARKING OR MAKING A SHARP TURN. THE DEALER CHANGED THE STEERING MECHANISM. HOWEVER, THE NOISE WAS STILL PRESENT. *JB THE DEALER INFORMED THE CONSUMER, THE NOISE WAS NORMAL. UPDATED 12/01/14. *JB

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WHEN APPLYING THE BRAKES, THE BRAKE LIGHTS DO NOT COME ON. I WAS TOLD BY MANY PEOPLE THAT THE BRAKE LIGHTS DOES NOT WORK. *TR

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WHILE TRAVELING IN PARKING LOT, ANOTHER CAR PULLED OUT IN FRONT OF ME. AS I TRIED TO BRAKE TO AVOID A COLLISION, I NOTICED IT WAS TAKING AN INORDINATE AMOUNT OF BRAKE PRESSURE TO SLOW DOWN VEHICLE. LOOKED AT TACHOMETER AND RPM'S WERE OVER 4000 IN DRIVE AND NOT LOSING SPEED. APPLIED BRAKE PRESSURE WITH BOTH FEET ATTEMPTING TO SLOW VEHICLE DOWN. HAD TO SLAM VEHICLE IN NEUTRAL AND TAP ON ACCELERATOR PEDAL NUMEROUS TIMES TO RETURN ENGINE TO IDLE RPM'S. TOOK VEHICLE TO CADILLAC DEALER WHO ADVISED COMPUTER SAID NOTHING OCCURRED. THIS SAFETY DEFECT OCCURRED AGAIN IN APRIL 2014 WITH SAME RESULTS. THE DEALERSHIP INSTALLED A COMPUTER MONITOR ON VEHICLE AFTER SECOND INCIDENT, WHICH HAS SINCE BEEN REMOVED. CADILLAC HAS BEEN SENT TWO LETTERS REGARDING THIS INCIDENT AND HAS TAKEN NO ACTION EXCEPT TO ADVISE THEM IF IT HAPPENS AGAIN. I REALLY AM NOT LOOKING FORWARD TO THIS SERIOUS MALFUNCTION OCCURRING AGAIN AS IT MAY RESULT IN UNFORTUNATE RESULTS. *TR

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IN LIGHT OF THE RECENT GM'S RECALL FOR FAULTY IGNITION SWITCHES, THESE CAR HAVE A PROBLEM TOO! IT IS WAY TO EASY TO ACCIDENTALLY SHUT THE CAR OFF BY TOUCHING THE STOP START BUTTON ON THE DASH. WE DID THIS AT A STOP LIGHT AND HAD TO PUT THE CAR IN PARK AND STEP ON THE BRAKE TO RESTART IT. I LATER TESTED WHAT WOULD HAPPEN WHILE THE CAR WAS MOVING AT 35 MPH IF THE STOP/START BUTTON WAS HIT. THE CAR SHUT OFF AND THERE WERE NO POWER BRAKES OR POWER STEERING. I IMAGINE THE AIR BAGS WOULDN'T WORK EITHER. TO RESTART THE CAR, IT NEEDS TO BE IN PARK OR NEUTRAL WITH THE BREAK APPLIED. IF THIS HAPPENS AT FREEWAY SPEEDS IN TRAFFIC, THE CAR WOULD BE DIFFICULT TO MANEUVER TO THE SIDE OF THE ROAD WITHOUT POWER STEERING. PEOPLE MIGHT WIND UP IN THE MIDDLE OF THE ROAD STOPPED TOO. ISN'T THIS THE SAME SYMPTOMS OF THE RECALLED GM IGNITION SWITCHES? BY THE WAY, THIS ISN'T THE ONLY CAR ON THE ROAD WITH AN EXPOSED START/STOP BUTTON. THANK YOU *TR

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2013 CADILLAC XTS4. CONSUMER WRITES IN REGARDS TO RECEIVING PROFESSIONAL AND SATISFACTORY CUSTOMER SERVICE WHEN CONSUMER DROPPED OFF VEHICLE AT DEALERSHIP FOR RECALL. *SMD

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE BRAKES WOULD EXHIBIT A LOUD, SQUEAKING NOISE SPORADICALLY WHEN APPLIED. THE CONTACT HAD ALSO EXPERIENCED HESITATION WHEN ATTEMPTING TO ACCELERATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V116000 (SERVICE BRAKES, HYDRAULIC) AND HAD EXPERIENCED THE BRAKES CONTINUOUSLY EXHIBITING A LOUD NOISE PRIOR TO THE RECALL NOTICE BEING RECEIVED. THE CONTACT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED, DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7000.

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TL* THE CONTACT OWNS 2013 CADILLAC XTS. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS FOUND THAT THE BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT ALSO STATED THAT THE SUN ROOF SUDDENLY EXPLODED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

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