What 103 owners told NHTSA about the 2013 Cadillac XTS

I BARELY HAVE UNDER 37,000 MILES ON THIS CAR HAVEN'T OWNED IT TO LONG .. AND I AM VERY DISAPOINTED IN THE RIDE OF THE CAR IT FEELS LIKE IF YOU ARE GOING OVER A SMALL BUMP IN THE ROAD LIKE YOU HAVE HIT A GUTTER ALMOST.. I THOUGHT CADILLACS WERE SUPPOSE TO BE THE BEST RIDE.. I THINK THIS SHOULD BE A WARRANTY PROBLEM I THINK IT HAD 35,000 WHEN WE BOUGHT IT WE USUALLY LEAVE FOR THE WINTER SO ITS STORED IN ARE GARAGE. IT CAN BE FREEWAY OR JUST AMONG CITY ROADES JUST WHEREVER THERE IS ANY DEFORMATY IN THE ROAD WHERE ARE OTHER VEHICLES WE DO NOT SEE THIS WE HAVE A GMC TRUCK AND A 2007 HUMMER WE DO NOT FEEL THE BUMPS WITH THEM.. PLEASE HELP

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I FEEL VERY DISAPPOINTED IN THE RIDE OF MY 2013 CADILLAC. I HAVE THE AIR PRESSURE CHECKED WHICH I AM SHOWING CHANGES DOWN TO 31 29 ETC. IT FEELS LIKE YOU ARE HITTING A SPEED TRAP THAT HAS BEEN DUG OUT .. NOT SURE WHY WHEN GOING ON CITY ROAD IN LAYTON FEELS LIKE IT GOING 30 50 40 MILES AND ON THE FREEWAY IF THERE IS ANY INDENTATIONS IT MAKES ME CRINGE WHEN I SEE A BUMP IN THE ROAD THAT I CANNOT GET OVER. HOW IT RIDES OVER IT? ARE OTHER VEHICLES DO NOT DO IT? SO THERE MUST BE A PROBLEM HAVE NOTICED IT FOR ABOUT 4 MONTHS BUT WE USE ARE OTHER CARS AS WELL SO NOT USING IT ALL THE TIME? I CANNOT AFFORD TO HAVE THIS PROBLEM PLEASE HELP

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WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY

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2013 CADILLAC XTS CUE SYSTEM DISPLAY SCREEN HAS SPIDER CRACK THROUGH OUT THE SCREEN. IT DOES NOT RESPOND TO TOUCH. AFTER RESEARCHING THIS IS A COMMON ISSUE AND GM IS DOING NOTHING ABOUT IT! *TR

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I HAVE A WARNING SERVICE SIDE DETECTION ON MY DIC AND I TOOK IT TO THE CADILLAC DEALERSHIP AND THEY WANT TO CHARGE ME $1500 TO CHANGE A MODULE IN THE REAR BUMPER. THEY KNOW THAT THIS A COMMON ISSUE WITH A LOT OF GM VEHICLES ESPECIALLY CADILLAC. I WANT TO FILE A COMPLAINT AGAINST THIS AND ASK FOR A RECALL BECAUSE I WAS TOLD THAT IF I DON'T FIX THIS ISSUE IT WILL STOP OTHER THINGS IN VEHICLE FROM WORKING LIKE THE BRAKES OR STEERING WHILE DRIVING THE CAR. THIS IS VERY DANGEROUS AND I WISH SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE GETS HURT OVER THIS ISSUE THAT IS WIDELY KNOWN FROM GM. THANK YOU FOR YOUR TIME AND GOD BLESS.

NHTSA ODI 11322209

AFTER DRIVING AROUND TOWN FOR 30 MINUTES, I PARKED THE CAR, SHUT OFF THE ENGINE, GOT OUT TO TALK TO A NEIGHBOR 6 HOUSES AWAY FROM WHERE I LIVE. 10 MINUTES LATER, I GOT BACK IN THE CAR, AND DROVE FOR HOME. THE FIRST LITTLE CRACK IN THE ROAD MADE THE CAR RIDE LIKE A GO CART. AFTER A FEW MORE FEET, I COULD TELL SOMETHING WAS WRONG, SO I PULLED OVER, AND GOT OUT, AND SAW THE REAR OF THE CAR SQUATTING DOWN TO WHERE THE TOP OF THE WHEEL OPENING WAS WAY PAST THE TOP THE THE REAR TIRE. I LEFT THE CAR RUNNING AND COULD HEAR THE AIR COMPRESSOR RUNNING, AND WATCHED TO SEE IF IT WAS RAISING THE REAR END TO A LEVEL POSITION, BUT AFTER 30 SECONDS, IT WASN'T RAISING. SO I GOT BACK IN AND LIMPED HOME, SCRAPING THE STREET AS I TURNED IN TO A SLIGHTLY INCLINED DRIVEWAY, AND PARKED IT IN THE GARAGE AND SHUT OFF THE ENGINE. I GOT OUT TO LISTEN FOR THE AIR COMPRESSOR TO KICK ON AND AFTER 2 MINUTES, IT DID NOT KICK ON, SO I GOT BACK IN THE CAR AND STARTED IT UP, THEN GOT OUT WHILE IT WAS RUNNING , TO HEAR IF THE COMPRESSOR WOULD KICK ON THO RAISE THE REAR END UP TO LEVEL. IT DID NOT KICK ON, SO I SHUT THE ENGINE OFF, AND LET IT SIT FOR AN HOUR, THEN GOT IN IT AND STARTED IT UP, AND GOT OUT TO LISTEN FOR THE AIR COMPRESSOR TO KICK ON. IT DID KICK ON AND I COULD SEE THE REAR END RAISING UP, AND IT CONTINUED TO RUN AND LIFT UNTIL IT WAS BACK TO NORMAL OPERATING LEVEL, AT WHICH TIME THE COMPRESSOR SHUT OFF. I TURNED OFF THE CAR, AND LET IT SIT OVERNIGHT. WHEN I CHECKED IT IN THE MORNING, IT WAS STILL IN THE NORMAL OPERATING LEVEL, AND IT HAS NOT MALFUNCTIONED IN THE LAST 3 WEEKS 200 MILES. IT HAS 70,000 MILES ON THE ODOMETER. I TOOK IT TO THE CADILLAC DEALER AND THEY CHECKED IT OUT, BUT IT DID NOT HAVE ANY CODES TO SHOW WHAT THE PROBLEM COULD BE. THIS IS A VERY DANGEROUS PROBLEM IF IT HAPPENS WHILE DRIVING 70 MPH DOWN THE ROAD, AND BOTTOMS OUT AT THAT SPEED. VERY LEAST IT NEEDS A SAFETY STOP

NHTSA ODI 11319185

FOR THE LAST FEW DAYS, THE CAR HAS BEEN LOSING ALL ELECTRICAL POWER. MOST RECENTLY THE CAR LOST POWER WHILE DRIVING. ALL OTHER TIMES THE CAR WAS STATIONARY. HAVE NOT DRIVEN IT SINCE SATURDAY 02/22/20, WHEN DIED WHILE DRIVING.

NHTSA ODI 11311073

MY 2013 CADILLAC XTS4 PREMIUM REAR SUSPENSION LEVEL SYSTEM DEFLATED WHILE DRIVING AND DIDNT STAY RAISED IN THE REAR. I PULLED OVER TO SEE AND THE REAR END WAS TOO LOW. I SHUT THE CAR OFF AND WAITED A FEW MINUTES. I STARTED THE CAR AND IT RAISED UP UNTIL IT REACHED HEIGHT LEVEL. I THEN DROVE OFF AND A FEW MINUTES LATER IT HAPPENED AGAIN. WHEN I STOP AND PULL OVER AND RESTART THE CAR, THE AIR COMPRESSOR KICKS IN AND RAISES THE CAR TO LEVEL AND THE AIR COMPRESSOR SHUTS OFF ONCE HEIGHT LEVEL IS ACHIEVED. I WENT TO THE DEALER AND WAS TOLD MANY SUSPENSION PROBLEMS WITH THIS PARTICULAR MODEL AND I WOULD NEED NEW STRUTS, SHOCKS, AIR SPRINGS, AIR RIDE COMPRESSOR, AND AIR LINES. I'M OUT OF WARRANTY AND I CAN'T AFFORD TO PAY FOR ALL OF THAT. IT WAS RIDING FINE AND THE NEXT DAY IT JUST GAVE UP. THE SUSPENSION FEELS LIKE A PIECE OF JUNK AND I NEED A NEW SUSPENSION FOR THE XTS AND I BELIEVE THIS SHOULD BE RESOLVED AND PAID FOR BY GM. THE CAR COULD'VE LOST CONTROL AND COULD'VE KILLED ME AND MY PASSENGERS ALONG WITH ANYONE AROUND ME IN THE FREEWAY. IT WAS RIDING FINE AND WITHIN SECONDS, THE ENTIRE SUSPENSION FAILED. I WANT GM TO FIX MY SUSPENSION BECAUSE IT FAILED AFTER WARRANTY EXPIRED.

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THE CUE SCREEN HAS GONE BLACK FOR THE SECOND TIME WITHIN A YEAR. I INITIALLY THOUGHT IT WAS A DEFECT WITH THE SCREEN ITSELF THE FIRST TIME AROUND. I TOOK IT TO PRESTIGE CADILLAC AND HAD IT REPLACED. EVERYTHING WORKED FINE UNTIL ABOUT 2 WEEKS AGO WHEN IT WENT OUT AGAIN. NOT ONLY DID THE SCREEN GO OUT AGAIN, BUT ALL THE STEERING WHEEL CONTROLS AND MY TURN SIGNALS. I TOOK IT TO PRESTIGE AGAIN AND THEY TOLD ME IT WAS THE RADIO RECEIVER WHICH COSTS $800+ TO REPLACE. I SUGGESTED THEY LOOK INTO THE ELECTRICAL SYSTEM AND THEY SAID IT WOULD BE $650 TO GET A DIAGNOSIS, AND REPAIRS COULD BE IN EXCESS OF 2K. I'M APPALLED THAT I SHOULD EVEN HAVE TO KEEP PAYING FOR THIS FAULTY VEHICLE. I DIDN'T BUILD IT!

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ALL 4 OF THE WHEELS SEEM TO BE LEAKING AROUND SOME OF THE SPOKES AND IT LOOKS LIKE GLUE. I AM WONDERING IF IT IS SAFE TO LET THAT GO ON, BECAUSE IT SEEMS TO ME LIKE SOME OF THEM ARE GLUED IN. I WILL ENCLOSE A PICTURE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

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HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS CAN'T ACCESS THE RADIO, HEAT/COOL CONTROLS, FAN CONTROL, DEFROST SETTINGS, ETC. THIS BECOMES A HUGE SAFETY ISSUE WHEN I HAVE TO TAKE MY EYES OFF THE ROAD TO TRY ALTERNATIVE MEASURES. I CAN'T EVEN USE THE CAR'S PHONE ICON IN EMERGENCIES. FIX THE PROBLEM WITH THE TOUCH SCREEN. THE MESSAGE YOU'RE SENDING TO CURRENT AND FUTURE USED CADILLAC OWNERS IS NOT IN YOUR BEST FUTURE BUSINESS INTERESTS. YOU'RE ALSO PUTTING ALL CADILLAC OWNERS IN JEOPARDY. IF THE CADILLAC NAME AND REPUTATION DOESN'T MEAN ANYTHING TO YOU THEN WHY SHOULD I, AGAIN, BUY A CADILLAC FOR MY NEXT CAR. YOU'RE KILLING AN AMERICAN ICON.

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. AFTER EXITING THE DRIVEWAY, THE VEHICLE BEGAN TO OPERATE ABNORMALLY. THE CONTACT NOTICED THAT THE SUSPENSION WAS OFF BALANCE. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE AIR BAG FELL FROM UNDERNEATH THE VEHICLE AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE BACK HOME AND INSPECTED THE VEHICLE HIMSELF, BUT HE WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT SPOKE WITH HAWK CADILLAC OF JOLIET (2001 W JEFFERSON ST, JOLIET, IL 60435, 815-600-7027) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.

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THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE BECAUSE THE COMPRESSOR FOR THE AIR SUSPENSION FAILED. THE CONTACT STATED THAT THE SELF LEVELING SUSPENSION SYSTEM BECAME INOPERABLE AND THE VEHICLE WAS LOWERED TO THE GROUND. THE VEHICLE WAS TAKEN TO ALAN JAY CADILLAC (LOCATED AT 441 US HIGHWAY 27 N, SEBRING, FL 33870, (866)278-2120) WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR AND AIR HOSE NEEDED TO BE REPLACED; HOWEVER, THE COMPRESSOR WAS NOT READILY AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

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"TAKATA RECALL" CUE TOUCH SCREEN NOT FUNCTIONING

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ON TWO OCCASIONS THE CAR WOULD NOT START WITHIN APPROXIMATELY 10 - 15 MINUTES OF HAVING BEEN TURNED OFF. AFTER INSPECTION THE DEALER FOUND THAT THERE WAS AN INTERMITTENT FAULT IN THE THROTTLE BODY ASSEMBLY (DTC CODE P2119 THROTTLE CLOSED POSITION PERFORMANCE). A PASSENGER IN THE COURTESY CAR FROM THE DEALER TOLD ME HE HAD THE SAME PROBLEM WITH HIS VEHICLE, BUT COULD NOT RECALL WHAT WAS DIAGNOSED.

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REAR END OF CAR SUSPENSION IS NOT WORKING IT DROPPED ON A CITY STREET

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SUSPENSION LOST AT REAR OF CAR ON STREET

NHTSA ODI 11219980

THE CUE SYSTEM IN MY CAR DOES NOT WORK AND HAS NOT WORKED SINCE SEPTEMBER, 2018. THIS AFFECTS THE NAVIGATION SYSTEM, PHONE SYSTEM, CLIMATE CONTROLS (HEATING AND COOLING), RADIO AND WEATHER CHANNEL. RIGHT NOW THE SYSTEM IS FROZEN. THIS ISSUE HAS BEEN KNOW BY CADILLAC SINCE 2013.

NHTSA ODI 11219847

6 MONTHS AFTER I PURCHASED THIS VEHICLE THE CUE SYSTEM COMPLETELY STOP FUNCTIONING SO I HAD THAT REPLACED AT LEE CHEVROLET COSTING AROUND $1000. NOW THE REAR SHOCKS ARE STUCK IN THE UPWARD POSITION CAUSING A RIDE SIMILAR TO A GOCART. THIS IS GOING TO BE MY LAST REPAIR ON THIS VEHICLE THEN IT WILL BE NO MORE CADILLAC'S FOR ME. THIS VEHICLE ONLY HAS ABOUT 80,000 MILES ON IT SO I FEEL GM SHOULD HAVE A RECALL ON THESE CARS IM SURE THEY KNOW ABOUT ALL OF THESE ISSUES WITH A CAR COSTING $50,000 PLUS WHEN IT WAS NEW.

NHTSA ODI 11218198

WHILE I WAS DRIVING REAR DROPPED TO GROUND I ALMOST HAD ACCIDENT ON BUSY HWY STOPED THE CAR ON CURB SIDE TO LOOK REAR WAS ALMOST ON GROUND WAIT FOR 10 MINUTES START THE CAR IT WENT UP BUT NOW IT HAPPENS ALL THE TIME AND DEALER DOESN'T KNOW THE CAUSE I SOW MORE THAN 100 COMPLAINE ON THE SAME MODEL AND YEAR CAR I AM HOPING TO NHTSA WILL DO SOMETHING TO MAKE GM FIXED THE PROBLEM. IT HAPPENED LAST DECEMBER AND STILL HAPPENING

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TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO SEIZE. THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000. *TT CONSUMER STATED STEERING WHEEL LOCKED UP WHILE DRIVING. HAPPENED TWICE AND TOOK THE CAR TO THE DEALER. SERVICE DEPT TOLD THE CONSUMER THE ENGINE WAS CRACKED CAUSING ENGINE TO MISFIRE CAUSING STEERING TO LOCK UP. CONSUMER TOOK IT TO THE PUTMAN CHEVROLET CADILLAC WAS RUNNING WHEN THE STEERING WHEEL LOCKED UP. THEY REPLACED A CRACKED BOOT THAT RAN FROM THE AIR FILTER HOUSING TO THE THROTTLE BODY. THIS RESULTED IN THE ENGINE LIGHT REMAINING OFF AFTER THEY CLEARED THE CODE AND THE STALLING PROBLEM WAS CORRECTED.*JB

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MY CAR HAS ABOUT 84K MILES AND THE STRUTS ARE SHOT. I HAVE A 2003 TRUCK WITH WAY MORE MILES....NO PROBLEM. I UNDERSTAND A LOT OF PEOPLE ARE HAVING THIS PROBLEM AND EACH STRUT IS ABOUT $700

NHTSA ODI 11171996

THE CADILLAC ELECTRIC CUE SYSTEM SCREEN MALFUNCTIONS CAUSING THE OPERATIONAL SYSTEM TO SHUT DOWN. THIS INVOLVES THE HEATING, NAVIGATION SYSTEM ETC... THIS HAS BEEN AN ONGOING ISSUE WITH CADILLAC SINCE 2013. THE ONLY WAY THAT THEY WILL REPAIR THE SYSTEM IF IT IS UNDER WARRANTY.

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BRAKES SQUEAL WHEN VEHICLE PLACED IN REVERSE ON INITAL MOVEMENT AFTER SETTING ALL NIGHT (INTERSTATE BATTERY) BATTERY DRAINED TOTALLY DEAD AFTER 1 YEAR OF SERVICE ON NEW BATTERY. CAR WAS DRIVEN TO STORE, PARKED, AFTER SHOPPING THE CAR WAS DEAD WOULD NOT CRANK. NOTHING WAS LEFT ON TO DRAIN-----MECHANIC SAID IT WAS INHERANT ON SOME VEHICLES.

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