What 269 owners told NHTSA about the 2012 Hyundai Genesis Coupe

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A CORROSION BUILD UP CONCERNING THE BRAKE FLUID, WHICH AFFECTED THE HYDRAULIC ELECTRONIC CONTROL UNIT. THE MECHANIC REPLACED THE BRAKE PADS AND MASTER CYLINDER, BUT THE BRAKE PEDAL CONTINUED TO TRAVEL TO THE FLOORBOARD. THE DEALER (ALLEN HYUNDAI, 624 E PASS RD, GULFPORT, MS 39507, (228) 539-5555) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13033 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC), BUT THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,380.

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WHEN THE HEADLIGHT SWITCH IS IN THE ON POSITION, AS OPPOSED TO AUTO, THE HEADLIGHTS MAY OCCASIONALLY FLICKER. THIS PROBLEM IS EXACERBATED BY USING THE TURN SIGNALS. SOMETIMES THE HEADLIGHTS TURN OFF COMPLETELY WHEN THE TURN SIGNAL IS ACTIVATED AND I HAVE TO MOVE THE TURN SIGNAL STALK UNTIL THE LIGHTS COME BACK ON. AGAIN, THIS DOESN'T HAPPEN WHEN THE HEADLIGHTS ARE IN AUTO. IT'S MOSTLY NOTICEABLE IN THE RAIN WHEN THE HEADLIGHTS DON'T COME ON AUTOMATICALLY AND I HAVE TO TURN THEM ON MANUALLY. I FIRST NOTICED THE ISSUE IN 2015 WHEN THE VEHICLE WAS ABOUT 3 YEARS OLD.

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FOLLOWING A HARD TURN WHICH ACTIVATED MY ELECTRONIC STABILITY CONTROL (ESC), I LOST ALL PRESSURE IN MY BRAKE PEDAL AND IT SUNK TO THE FLOOR. THIS IS FOLLOWING A NEAR-ACCIDENT IN WHICH I HAD TO ENGAGE MY ABS SYSTEM BY SLAMMING ON THE BRAKES TO AVOID AN ACCIDENT. EVER SINCE THAT ABS ACTIVATION, MY BRAKE PEDAL HAS NOT FELT THE SAME. IT TAKES MORE EFFORT TO STOP NOW AND YOU HAVE TO PUSH THE PEDAL FARTHER THAN USUAL TO GET BRAKE ACTIVATION. I CAN RECREATE THE PROBLEM BY GETTING THE ESC TO ACTIVATE AGAIN IF I SPIN THE TIRES ON A HARD TURN. IMMEDIATELY AFTER DOING SO, I WILL NO LONGER HAVE ANY BRAKING POWER OR PEDAL PRESSURE. HYUNDAI REFUSES TO ACCEPT RESPONSIBILITY FOR THIS BECAUSE EVEN THOUGH MY VEHICLE IS WITHIN THE AFFECTED PRODUCTION YEARS, THEY CLAIM MY VIN DOES NOT QUALIFY FOR THE RECALL. THE RECALL WAS CAMPAIGN 114 WHICH EVENTUALLY TURNED INTO A MANDATORY RECALL. THE POTENTIALLY AFFECTED YEARS RANGE FROM 2009-MARCH 28TH 2012. MY VEHICLE WAS MADE JANUARY 10TH, 2012. THEREFORE IT SHOULD QUALIFY BUT THEY CLAIM IT WILL NOT. I AM AFRAID FOR MY SAFETY AND HYUNDAI NEEDS TO OWN UP TO THEIR MISTAKES AND FIX MY PROBLEM BEFORE I DIE FROM IT. THE 3 INSTANCES I'VE HAD THE ISSUE HAVE ALL OCCURRED WHILE MAKING A HARD RIGHT TURN WITH LOW TRACTION AND THE ESC LIGHT FLASHES MEANING THE ABS WAS INDIRECTLY ACTIVATED. AFTER THIS TURN AND ESC ACTIVATION, THERE WILL BE NO PRESSURE IN THE BRAKES UNTIL IT GETS PUMPED SEVERAL TIMES. SOMETIMES I WILL HAVE NO BRAKE PRESSURE IN THE PEDAL UNTIL I'VE STOPPED 3 OR 4 TIMES AND PUMPED THE BRAKES.

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SOMETIME THE TRANSMISSION SHIFT VERY HARD WHILE DRIVING,IT HAS A WILD UNEXPECTED JERK

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2012 GENESIS SEDAN CONSISTENTLY STALLS UNDER MEDIUM TO LOW SPEEDS WHILE BRAKING OR MAKING A TURN. ALL WARNING LIGHTS COME ON AND LOSS OF STEERING AND BRAKING OCCURS. CAR IS DIFFICULT TO CONTROL SAFELY WITHOUT USE OF EMERGENCY BRAKE DUE TO THE LOSS OF STEERING/BRAKING. THIS INCIDENT NOW OCCURS WITH EACH CAR TRIP WHILE TRAVELING ON ALL KINDS OR ROADS AND AT VARIOUS SPEEDS BUT NOT MORE THAN 40 MILES AN HOUR. I AM WORRIED FOR THE SAFETY OF MY WIFE AND 3 YEAR OLD CHILD SINCE I TAKE THEM EVERYWHERE WITH ME. CAR HAS BEEN AT HYUNDAI DEALERSHIP FOR 4 DAYS AND THEY CAN NOT DIAGNOSE THE PROBLEM BECAUSE THERE ARE NO FAULT CODES TO LOOK UP.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT CALLED THE LOCAL DEALER (KENDALL HYUNDAI, 15895 S DIXIE HIGHWAY, MIAMI, FL 33157, (305) 238-0000), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 11551400. THE MANUFACTURER ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE LOCAL DEALER, IF THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 99,500.

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WHILE BRAKING AT A STOP LIGHT, THE BRAKE PEDAL WENT TO THE FLOOR AND I LOST ANTI-LOCK FUNCTION AND HAD TO PRESS HARD ON THE PEDAL TO STOP. THE PROBLEM PERSISTED FOR A DAY OR TWO, THEN WENT BACK TO NORMAL. AFTER ABOUT A WEEK, THE SAME PROBLEM OCCURRED. AFTER RESEARCHING THIS ISSUE, I FOUND NUMEROUS CARS HAD THE SAME PROBLEM, YET IT SEEMS HYUNDAI REFUSES TO TAKE RESPONSIBILITY. THERE IS A RECALL NHTSA CAMPAIGN NUMBER: 13V489000, HOWEVER WHEN I RUN MY VIN #, NO RECALLS ARE LISTED. MY CAR IS A 2012 HYUNDAI GENESIS.

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THE VEHICLE WAS IN MOTION IN A BUSY COMMERCIAL AREA. WHEN THE BRAKES WERE DEPRESSED THE PEDAL WENT TO THE FLOOR AND SLOWING OF THE VEHICLE WAS IMPAIRED. TO STOP THE VEHICLE REQUIRED PUMPING THE BRAKES TO RETURN SOME PEDAL PRESSURE. THE CAR WAS DRIVEN HOME AND OVER THE COURSE OF SEVERAL STOPS (PUMPING THE BRAKES) THE PEDAL FORCE RETURNED TO NEAR NORMAL. I AM MAKING AN APPOINTMENT TO HAVE THE CAR SERVICED BY A DEALER.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND SHUT OFF. IN ADDITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS PLACED IN PARK AND RESTARTED. THE CONTACT CALLED THE SAFFORD HYUNDAI OF SPRINGFIELD DEALER AT 703-776-9040 (LOCATED AT 7615 LOISDALE RD A, SPRINGFIELD, VA 22150) AND WAS INFORMED THAT THE FAILURE COULD BE THE BRAKES. THE VEHICLE WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER WAS PROVIDED BY THE MANUFACTURER'S CONSUMER AFFAIRS DIVISION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

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ENGINE SUDDENLY STOPS AT LOW SPEED. IT IMMEDIATELY WILL RESTART BUT ALL POWER ASSISTS ARE LOST UNTIL RESTART. IT DOES SEEM LIMITED TO WARMER WEATHER AND THE AUTOMOBILE IS FULLY WARMED UP. HAS HAPPENED 4 TIMES. FIRST TIME WAS JULY-2017 AND MOST RECENTLY WAS AUGUST-17, 2018. THE DEALER SAYS THEY CANNOT FIND ANY ERROR CODE OR DUPLICATE THE PROBLEM.

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HYUNDAI GENESIS 2012 ENGINE STALLS IN TRAFFIC AT SLOW SPEEDS. AS I WAS SLOWING DOWN ONA CROWDED FREEWAY ON RAMP THE ENGINE DIED. ALL LIGHTS WENT ON AND I HAD NO CONTROL OVER THE CAR STEERING OR BRAKES. AFTER A MINUTE OR SO I WAS ABLE TO RESTART THE CAR AND IT SEEMS TO DRIVE NORMALLY. THIS IS THE THIRD TIME THIS HAS HAPPENED

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE DRIFTED UNTIL IT CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO LONG HYUNDAI (6039 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 243-3368) WHERE THE CONTACT WAS INFORMED THAT THE ABS CONTROL UNIT NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,021.

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ENGINE STALLED RANDOMLY AT LOWER SPEEDS, USUALLY WHILE TURNING. LOSE POWER STEERING AND BRAKES - EXTREMELY DIFFICULT TO CONTROL CAR AND UNBELIEVABLY DANGEROUS. IT HAS HAPPENED TO ME 3 TIMES AND MY 16 YEAR OLD DAUGHTER TWICE, ALL WHILE TURNING FROM A HIGHWAY OR HIGHWAY INTERSECTION. FORTUNATELY I HAD TOLD HER IT MIGHT HAPPEN TO HER AND WHAT TO EXPECT IF IT DID. GIVEN THE NUMBER AND CONSISTENCY OF OTHER COMPLAINTS FILED, IT IS EQUALLY UNBELIEVABLE THAT SUCH A SAFETY ISSUE HAS NOT BEEN INVESTIGATED. IT IS SO RANDOM THAT IT WILL BE VERY DIFFICULT TO REPLICATE, BUT GIVEN THE POTENTIAL FOR INJURIES OR DEATHS THIS IS AN UNACCEPTABLE MANUFACTURER PROBLEM.

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BRAKE PEDAL BEGAN TO REQUIRE MORE AND MORE TRAVEL TO ACHIEVE BRAKING EFFECTIVENESS. THERE WAS NO EVIDENCE OF A BRAKE FLUID LEAK. THERE WAS NO REDUCTION OF BRAKE FLUID IN THE RESERVOIR. THE ABILITY TO MODULATE BRAKING FOR CONDITIONS SUCH AS SLOW SPEED (PARKING LOT) DRIVING IS SIGNIFICANTLY IMPAIRED. THE ISSUE ALSO HAS REQUIRED A VERY HEAVY PRESSURE ON THE BRAKE PEDAL TO ALLOW THE ENGINE TO START (PUSH BUTTON IGNITION SWITCH). I HAVE LEARNED THAT HYUNDAI HAS IDENTIFIED AN ISSUE WITH BRAKE FLUID THAT FAILED TO PROTECT THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU). RESULTING CORROSION WITHIN THE BRAKE SYSTEM LEADS TO THE FAILURE MODE I AM EXPERIENCING. THIS ISSUE HAS HAPPENED ON A CAR DRIVEN BY AN 86 YEAR OLD WOMAN. THE SITUATION CAME ON OVER TIME, BUT BECAME VERY NOTICEABLE WITHIN THE LAST 6 - 8 MONTHS. THE CAR ONLY HAS 21.4K MILES ON IT.

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CAR TURNED OFF BY ITSELF WHILE DRIVING. STEERING AND BRAKING WERE AFFECTED AND NOT WORKING.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT IT REQUIRED AN EXTENDED BRAKING DISTANCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE BRAKES WERE SOFT; HOWEVER, NO FURTHER REPAIR DIAGNOSTICS WERE PROVIDED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). HARRISONBURG HYUNDAI (2811 S MAIN ST, HARRISONBURG, VA) WAS CALLED AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 77,086. *TT CONSUMER STATED BRAKE PEDAL IS VERY SOFT AND MUST PRESS ENTIRELY TO THE FLOOR TO STOP VEHICLE. IT OCCURRED VERY RAPIDLY, NO LEAD UP TO PROBLEM. DEALERSHIP DRAINED THE BRAKE FLUID AND RESET EACH VALE IN THE ABS SYSTEM. THIS HAS THE BRAKES WORKING NORMAL AGAIN. HOWEVER, THE DEALERSHIP SAID THIS MAY NOT BE A PERMANENT FIX. UPDATED 10/12/18*JB

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT EXTREME PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE DEALER (ANTWERPEN HYUNDAI OF CLARKSVILLE, 12440 AUTO DR., CLARKSVILLE, MD 21029) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 99,998.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AND OPERATE NORMALLY AFTER SHIFTING INTO PARK. WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BOB HOWARD HYUNDAI (613 SW 74TH ST, OKLAHOMA CITY, OK 73139, (405) 634-8900), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,629.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE FUEL GAUGE FAILED TO ACCURATELY DISPLAY THE CORRECT FUEL LEVEL. SOUTHERN STATES HYUNDAI OF RALEIGH IN RALEIGH, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE CONTACT SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

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WHILE MAKING A RIGHT TURN ONTO RAMP ENGINE FALLS CUTS OFF AND I HAVE NO CONTROL OVER STEERING, BREAKS OR ANYTHING. FINALLY GOT IT ON TO THE SIDE OF ROAD AND PUT IT IN PARK AND IT CRACKED RIGHT UP. THIS IS VERY SCARY. WHAT IF I HAD BEEN GOING FAST DOWN THE ROAD AND COULD NOT STOP THE CAR. SOMEONE COULD BE KILLED LIKE THIS. I DECIDED TO LOOK IT UP ON GOOGLE AND FOUND OUT THAT LOTS OF OTHER HAVE HAD THE SAME IDENTICAL PROBLEMS AND NO MECHANIC OR ANYONE CAN FIND ANYTHING. HYUNDAI NEEDS TO BE HELD ACCOUNTABLE FOR THIS AND FIX THERE MISS UP BUT OF COURSE IT WILL TAKE PEOPLE BEING KILLED FIRST.

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ENGINE WILL SHUT OFF WHILE DRIVING AT AROUND SPEEDS OF 20 MPH. THE BRAKES AND STEERING WILL STOP. HAPPENS SPORADICALLY NOT OFTEN BUT SCARY. HAS HAD HAPPEN ABOUT 5 TIMES WITHIN A YEAR PERIOD.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. UPON STARTING THE VEHICLE, THE EMERGENCY BRAKE INDICATOR FLASHED, ALERTING THE DRIVER TO CONTACT THE DEALER. THE VEHICLE WAS TAKEN TO DICK SMITH HYUNDAI (825 CONGAREE RD, GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THERE WAS A BRAKE FLUID LEAKAGE THAT CAUSED CORROSION AND BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE ABS SYSTEM FAILED. THE CONTACT ALSO STATED THAT WHEN DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND. THE CONTACT WAS ABLE TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO THE EARNHARDT HYUNDAI NORTH SCOTTSDALE DEALER (8445 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WHERE THE VEHICLE WAS DIAGNOSED. THE DIAGNOSIS DETERMINED THAT THE FAILURE PART WAS THE ABS SYSTEM AND NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. THE VIN WAS NOT PROVIDED. *TT

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EVERY TIME MY CAR IS IDLE, WHETHER AT CARPORT, STREET LIGHT OR HEAVY TRAFFIC, THE ENGINE RUNS REALLY ROUGH SOUNDS/FEELS LIKE IT IS GOING TO TURN OFF (STOP RUNNING)ALSO WHEN AC/HEATER & RADIO ARE ON IT GETS WORSE! IT'S SCARY TO THINK I MAY GET STUCK IN MIDDLE OF FREEWAY/STREET EVERY TIME CAR IS AT IDLE. I'VE TAKEN IT TO HYUNDAI DEALER FROM DAY ONE FOR THE ISSUE AND EVEN LET THEM KNOW IT'S STILL HAPPENING EVERY TIME I TAKE IT FOR ENGINE OIL CHANGE OR OTHER SCHEDULED MAINTENANCE AND TOLD EVERY TIME THEY CAN'T FIND ISSUE!! I DO NOT REMEMBER SPECIFIC DATES, NOR DID I SAVE ALL THE PAPER WORK SINCE I BOUGHT THE CAR IN 2012! SHOULDN'T DEALER HAVE RECORDS IN THEIR COMPUTERS? IT'S BEEN ON GOING SINCE I BOUGHT THE CAR IN 2012!!

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MY WINDSHIELD WIPERS DO NOT CLEAR THE WINDSHIELD PROPERLY IN INCLEMENT WEATHER, MY BRAKES SOMETIMES MAKE SCRUBBING SOUNDS, MY TIRES SEEM SLIPPERY SOMETIMES WHEN TURNING A CURVE, AND MY CAR JERKS SOMETIMES WHEN PULLING OFF AFTER SITTING STILL.

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