What 269 owners told NHTSA about the 2012 Hyundai Genesis Coupe

The contact owns a 2012 Hyundai Genesis. The contact had engaged the windshield wipers during a light rainstorm and noticed that the intermittent wiper function was not working as designed. The contact stated that gradually the wiper speeds were no longer functional, and only the high-speed option was operable. The contact had taken the vehicle to the local dealer who diagnosed that the gasket around the wiper motor had failed, and that water had entered the wiper motor and determined that the wiper motor needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred; however, the contact had taken the vehicle to a local dealer and was advised that the vehicle was no longer under warranty and had to be repaired out-of-pocket. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the gasket around the wiper motor had deteriorated, and water was leaking into the wiper motor's electrical circuits. The contact was advised by the mechanic that there was a recall, NHTSA Campaign Number: 16V117000 (Visibility); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11640947

NAVIGATION DISPLAY FAILURE RESULTING IN NO BACK-UP CAMERA, NO A/V FUNCTIONS, AND HVAC CONTROL MALFUNCTION. DEALER REPLACED WITHIN APPROXIMATELY 8 MONTHS OF PURCHASE. SYSTEM HAS FAILED AGAIN AND CORPORATE ADVISED THAT THE PART WAS ON BACKORDER AND WE WAITED FOR A REPLACEMENT PART FOR 8 MONTHS. NOW CORPORATE HAS ADVISED THAT THE PART, A-V MONITOR ASSEMBLY PART #965633M851, IS UNAVAILABLE/DISCONTINUED. NO WAY TO REPAIR OR REPLACE THE PART. VEHICLE HAS 44,000 MILES ON IT. SUNROOF FAILED WITHIN FIRST 20,000 MILES AND WAS SEALED TO AVOID EXPENSIVE REPAIR. MOST RECENTLY THE CAR DIED WITHOUT WARNING WHILE STATIONARY. IN FOR EVALUATION NOW. THIS CAR HAS BEEN A CHRONIC PROBLEM SINCE WE FIRST PURCHASED IT AND CORPORATE HAS TOLD US THAT WE ARE AT A DEAD END REGARDING THE A/V MONITOR ASSEMBLY - THERE IS NOTHING THEY CAN DO. A/V MONITOR ASSEMBLY ISSUE OCCURRED IN JUNE OF 2020.

NHTSA ODI 11388368

WHEN IN MOTION, THE VEHICLE STARTS TO MAKE A CLANKING SOUND REPETITIVLY AS IF IT WAS ON A ROTATION. IT'S LIKE A METRONOME BEST AT 128BPM

NHTSA ODI 11298641

THE WINDSHIELD WIPER HAD PROBLEM FOR A FEW YEARS, FOR WHICH IT STOPPED WORKING ONCE IN A WHILE AND THE MOVEMENTS WERE NOT SMOOTH (LIKE A JOLT) SOMETIMES. IT STOPPED WORKING EVENTUALLY A FEW DAYS AGO.

NHTSA ODI 11184926

MY WINDSHIELD WIPERS DO NOT CLEAR THE WINDSHIELD PROPERLY IN INCLEMENT WEATHER, MY BRAKES SOMETIMES MAKE SCRUBBING SOUNDS, MY TIRES SEEM SLIPPERY SOMETIMES WHEN TURNING A CURVE, AND MY CAR JERKS SOMETIMES WHEN PULLING OFF AFTER SITTING STILL.

NHTSA ODI 11079473

DRIVING HOME IN RAIN STORM AND WIPERS STOP WORKING. TOOK ME 2 HOURS TO GET HOME AFTER NUMEROUS STOPS. DID RESEARCH AND FOUND OUT RECALL ON THAT MODEL BUT MY CAR WAS 17 DAYS OUTSIDE OF THE DATE. I FIND IT STRANGE THAT SAME ISSUE AND MY VEHICLE IN NOT IN RECALL.

NHTSA ODI 11057065

MY WIFE AND I HAVE A 2012 HYUNDAI GENESIS 3.8 SEDAN. MY WIFE IS THE PRIMARY DRIVER. SHE CAME HOME ONE EVENING AND TOLD ME THAT THE CAR FAILED TO STOP AND WENT INTO THE INTERSECTION AS SHE ATTEMPTED TO STOP FOR A RED TRAFFIC SIGNAL. I IMMEDIATELY DROVE THE CAR DOWN THE STREET AND OBSERVED THAT YOU HAD TO PUMP THE BRAKES TO STOP AND THE PEDAL WENT TO THE FLOOR. I ADDED SOME BRAKE FLUID AND PUMPED THE BRAKES. I DROVE THE CARE THE NEXT FEW DAYS AND NOTICED THAT OVER TIME THE SAME THING HAPPENED WITH THE PEDAL GOING TO THE FLOOR. I TOOK THE CAR TO MY MECHANIC AND HAD ALL THE BRAKES CHANGED. THAT COST ME OVER $320.00. THE MECHANIC ADVISED ME THAT THE CAR HAD A FAULTY MASTER CYLINDER. TO SHORTEN THE STORY. DUE TO THE DEALER COST OF FROM $275.00 TO $365.00 FOR A MASTER CYLINDER. I BOUGHT 2 ONLINE AND 1 AT OREILLY AUTO PARTS. I SPENT $105.00, $81, AND $79.00 FOR EACH RESPECTIVELY. EACH TIME THE MECHANIC ADVISED ME THAT THE WERE NOT COMPATIBLE. HE WAS SO CONFLICTED BY THE PROCESS ADVISED ME TO TAKE THE CARE TO THE DEALER AND TOLD ME THAT WITH ONLY 91000 MILES AND A WELL MAINTAINED 4 YEAR OLD CAR, IT IS UNHEARD OF FOR A MASTER CYLINDER TO BE FAULTY. I CONTACTED HYUNDAI AND WAS TOLD THERE WAS NO RECALL NOR WAS MY VEHICLE COVERED BY MY FACTORY WARRANTEE. I AM A RETIRED AUTO THEFT OFFICER SO I DECIDED TO CHECK WITH NHTSA FOR COMPLAINTS AND RECALLS. I AM POSITIVE THAT THIS RECALL APPLIES TO MY CAR. I HAVE HAD THE SAME PROCESS HAPPEN TO ME REGARDING THE WINDSHIELD WIPER MOTOR. HYUNDAI WOULD NOT HELP SO I FOUND A MOTOR AT A JUNK YARD. I PAID TO HAVE IT INSTALLED. HOWEVER IT ONLY WORKS AT ONE SPEED. I WOULD LIKE IT REPLACED AND A REFUND FOR THE COST INCURRED TO FIND AND REPLACE IT. I ALSO WOULD LIKE THE BRAKING SYSTEM REPAIRED AND COMPENSATION. HYUNDAI'S RECALL NUMBER IS 114. I WOULD LIKE TO INVOKE THE LEMON LAW..

NHTSA ODI 10889159

THIS PROBLEM BEGAN OCCURRING AT AROUND 60,000 MILES. WHEN EITHER STATIONARY OR IN MOTION, THE WINDSHIELD WIPERS WOULD EITHER NOT COME ON AT ALL OR WOULD JERKILY (IS THAT A WORD?) MAKE THEIR WAY ABOUT HALFWAY UP THE WINDSHIELD AND THEN FREEZE. THEN AT SOME RANDOM TIME, THEY WOULD EITHER JERK THEIR WAY BACK TO THE PARKED POSITION OR CONTINUE JERKING THEIR WAY THROUGH THE WHOLE SWEEP AND THEN BACK TO THE PARKED POSITION, USUALLY STOPPING ONCE OR MORE TIMES ON THE WAY. THIS IS A COMMON OCCURRENCE ACCORDING TO POSTS FOUND ON THE GENESISOWNERS.COM SITE. (HTTP://WWW.GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=8567 ). IF YOU READ THE POSTS, ONE MAN ALMOST HAD A HEAD ON COLLISION WITH A GASOLINE TRUCK WHEN HIS WIPERS DECIDED TO QUIT IN THE MIDDLE OF A RAINSTORM. MY LOCAL DEALER INSISTS HYUNDAI DOES NOT CONSIDER THIS A SAFETY ISSUE WHICH TO ME IS MINDBOGGLING. WITH A POTENTIALLY RECORD BREAKING EL NINO NOW ON THE WAY, PERHAPS IT'S GOING TO TAKE SOMEONE GETTING KILLED BEFORE HYUNDAI FINALLY SAYS, "GEE, WE GUESS IT'S A SAFETY ISSUE AFTER ALL." IF THIS DEFECT IS NEWS TO DOT, I CAN SEE NO REASON NOT TO INSIST ON A RECALL. IF, HOWEVER, DOT IS AWARE OF THE ISSUE AND HAS DONE NOTHING ABOUT IT, SHAME ON THEM. SINCE HYUNDAI EXPECTED ME TO PAY $1,000 TO MOST LIKELY REINSTALL THE SAME FAULTY MOTOR AND LINKAGE, I GOT RID OF THE CAR. THE MOTOR COSTS $462 BY ITSELF.

NHTSA ODI 10806314

WHAT IS LIKELY A FAULTY TURN SIGNAL STALK CAUSES THE VEHICLE'S HEADLIGHTS TO EITHER FLICKER, SHUT OFF OR FLASH THE HIGH BEAMS REGARDLESS IF IT IS STATIONARY OR IN MOTION. IT MANIFESTS ITSELF IN VARIOUS WAYS; THE MOST RECENT BEING ON A 5 HOUR INTERSTATE TRIP. WHEN SIGNALING TO CHANGE LANES, THE HIGH BEAMS WOULD FLASH WHICH WOULD IN TURN DISTURB DRIVERS IN FRONT OF ME. OTHER TIMES, THE LIGHTS HAVE FLICKERED AND/OR TURNED OFF ENTIRELY FOR A BRIEF PERIOD OF TIME HINDERING NIGHT TIME VISIBILITY. FOR FURTHER REFERENCE, I WILL PROVIDE A LINK TO AN OWNER'S ONLINE FORUM WHICH DISCUSSES OTHER INDIVIDUAL'S PROBLEMS LIKE THIS: HTTP://GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=12504&PAGE=4

NHTSA ODI 10787405

THE WIPERS WOULD START TO WIPE THEN STOP IN THE MIDDLE OF THE WINDSHIELD, AFTER TURNING IT ON AND OFF OVER AND OVER AGAIN (SOMETIMES UP TO 30 SECONDS OF NON-MOVEMENT), THEY FINALLY START TO MOVE AGAIN. THIS REPEATED ITSELF FOR THE ENTIRETY OF MY DRIVE TO WORK (APRX 25 MINUTES) IN THE RAIN. I NEARLY RAN INTO THE BACK OF SOMEONE BECAUSE I COULD NOT SEE ANYTHING OUT OF MY WINDSHIELD. *TR

NHTSA ODI 10630059

HAVE A WHITISH, GREY CONDENSATION CREEPING UP ABOUT 3" FROM THE LOWER PART OF THE WINDSHIELD AND ALSO ON THE DRIVER SIDE DOOR WINDOWS, FRONT AND BACK AND THE REAR WINDOW. ACTUALLY LOOKS LIKE MOLD. *JS AT THE DEALERSHIP, CHECKED OUT 5 OTHER GENESIS, THEY ALL HAD THE SAME PROBLEM. NO OTHER MODEL OF HYUNDAI'S HAD THIS PROBLEM. THIS MOLDY LOOKING CONDENSATION/MOISTURE IS INSIDE THE WINDOW ITSELF, NOT TOUCHABLE ON EITHER SIDE OF WINDOW. AFTER DRIVING FOR A WHILE THE MOLDY APPEARANCE SUBSIDES AND THE WINDOWS APPEAR LIKE DOUBLE PANE WINDOWS WITH A BROKEN SEAL.

NHTSA ODI 10452150