What 269 owners told NHTSA about the 2012 Hyundai Genesis Coupe

MY VECHILE STALLS WHILE DRIVING AT VARIOUS TIMES. THIS COULD CAUSE A SERIOUS ACCIDENT IN WHICH LIVES COULD BE LOST . THIS EEMS TO BE PROBLEM WITH THE GENESIS FROM 2012 TO 2016 FROM MY RESEARCH. I AM NOT THE ONLY OWNER WITH THIS PROBLEM . THE DEALERS CANT FIND THE PROBLEM OR WHY IT IS OCCURING . THE DEALERS GIVE YOU NUMEROUS REASONS AS TO WHAT MIGHT BE THE CAUSE OF THIS PROBLEM, BUT THEY ARE NOT SURE . THIS COULD COST A CONSUMER $1000 OF DOLLARS JUST TO FIND OUT WHAT THE PROBLEM IS . THIS OCCURS WHEN JUST DRIVING DOWN A STREET, ON CURVES OR GOING STRAIGHT. I HAVE NOT HAD AN ACCIDENT YET! IM TRYING TO AVOID THIS .THIS OCCURS WHEN MY GAS TANK GETS LOW , THAT IS WHAT I HAVE NOTICED .

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GENESIS STALLS AT SLOW SPEEDS EITHER TURNING FOR GOING STRAIGHT. REPLACED THROTTLE BODY, BUT STILL STALLS. ALSO HAS TROUBLE STARTING SOMETIMES. BATTERY IS NEW.

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AS I EXITED THE FREEWAY I SHIFTED OUT OF 6TH GEAR (70MPH) AND PRESSED THE BRAKES TAKING IT DOWN TO 40MPH. THE RPMS CONTINUED TO REV UP TO 6K AND BEYOND. THE BRAKES DID RESPOND, SO I FELT THERE WASN'T IMMEDIATE DANGER. I IMMEDIATELY PULLED OVER TO THE SHOULDER AND STOPPED MY CAR BY TURNING OFF THE KEY. TURNING THE CAR BACK ON, NOT IN ANY GEAR, NOT PRESSING THE GAS, THE RPMS BEGAN TO REV JUST AS HIGH AGAIN. SO I TURNED THE KEY OFF AGAIN. I DECIDED TO TRY AGAIN, STARTED THE CAR, IT BEGAN REVVING UP THE RPMS. I SHIFTED INTO FIRST GEAR TO SEE WHAT WOULD HAPPEN AND IT BEGAN TO DECREASE IN RPM. THEN IT BECAME NORMAL. BUT NOW THERE IS A KNOCKING NOISE IN THE ENGINE WHEN I ACCELERATE THAT WAS NOT PRESENT BEFORE. IT'S LESS NOTICEABLE AT 1ST AND 2ND GEAR, BUT GETS MORE PRONOUNCED FROM 3RD GEAR ONWARD. THERE WERE NO WARNING LIGHTS, NO CHECK ENGINE LIGHT. I TOOK IT TO FIRESTONE WHERE THEY TOLD ME IT'S POSSIBLE THAT THE ENGINE MAY NEED REPLACED. I DID FIND THERE WAS A REPORT OF ENGINE PROCESSING FLAWS THAT COULD RESULT IN A KNOCKING NOISE ON VARIOUS NEWS SITES BUT NOTHING OFFICIAL. THIS CAR HAS ONLY 40K~ MILES. IT WAS MANUFACTURED IN 2011 AS I BOUGHT IT HOT OFF THE LOT AT 6MILES ON THE ODOMETER. I GET REGULAR OIL CHANGES USING SYNTHETIC OIL ONLY. IT'S MINT. NO REASON FOR THIS TO BE OCCURRING.

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VEERING RIGHT SINCE NEW 7/2012 ON FREEWAY AND CITY STREETS. UNDERCARRIAGE RIGHT SIDE "TWEAKED" PER HYUNDAI SERVICE REP IN 2016. IN SHOP SINCE APRIL 22 AND OUT MAY 14, /2017 RIGHT CONTROL ARM BROKEN AND COIL SPRING BAD (FIXED PER SERVICE REP), ALIGNMENT STILL IN RED RIGHT FRONT CAMBER; STEERING WHEEL SEVERELY OFF CENTER AT TIMES AND NOW VEERS MORE TO LEFT AND SOMETIMES TO RIGHT ON CITY STREETS AND HIGHWAY; WHEN COMING TO STOP STEERING WHEEL BECOMES SEVERELY OFF CENTER. IN APRIL 2017 WAS LOSING SPEED EVEN THOUGH PRESSING ON GAS PEDAL AND ACTING IF WANTING TO STALL SEVERAL TIMES WITH IN A WEEK (HAPPENING A FEW OTHER TIMES IN PAST BUT THOUGHT DUE TO BEING COLD OR BAD GAS.. WHEN THIS HAPPENED PSI LIGHT TURNED ON. HAPPENING ON FREEWAY AND WHILE MERGING ONTO FREEWAY AND OTHER TIMES ON CITY STREETS. WHEN THIS HAPPENED IN APRIL 2017 THE LAST TIME WITH THE WANTING TO STALL PROBLEM STEERING WHEEL BECAME REALLY OFF CENTER (DEALER NOTIFIED AND TAKEN TO SHOP ON 4/25/2017). ALSO WOULD NOT GO INTO REVERSE THE SAME DAY OF LOSING POWER WANTING TO STALL. (HAPPENING A FEW OTHER TIMES IN THE PAST). NOW AC AIR FORCE LOW AND DOESN'T COOL AS PRIOR TO BEING IN SHOP 4/2017 AND BLOWS HOT AIR AT TIMES. AIRBAG SENSORS NOT WORKING PROPERLY AS BEFORE SHOP VISIT 4/2017. HAVE HAD PAINT CHIPPING PROBLEMS ON BODY OF DRIVER DOOR AND PASSENGER DOOR AND AROUND TRUCK AREA. HAS ALSO HAD FUEL PUMP ISSUES, REPEAIRED ONCE (WHEN PUMPING GAS PUMP CONSTANTLY CLICKING OFF). POOR SUSPENSION REAR END FEELS LIKE IT BOTTOMS OUT WHEN GOING OVER BAD ROAD/BUMPS ON FREEWAY AND CITY STREETS.

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CYLINDERS WERE MISFIRING. DEALER SAID IT WAS DUE TO COMPUTER SOFTWARE ISSUE WHICH CAUSED INSUFFICIENT FUEL DELIVERY TO THE CYLINDERS. DEALER UPDATED SOFTWARE WHICH SEEMS TO HAVE REMEDIED THE PROBLEM. WHEN THE PROBLEM OCCURRED, THE CAR LOST SOME OF ITS POWER AND VIBRATED. I WAS ON A SIDE STREET WITH LITTLE TRAFFIC AT THE TIME, SO THE HAZARD WAS MINIMAL. HOWEVER, IF THE SAME SITUATION HAPPENS TO OTHERS ON THE FREEWAY OR IN HEAVY TRAFFIC, OR WHEN FULL POWER IS NEEDED TO AVOID AN ACCIDENT, IT COULD BE HAZARDOUS.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING AT ANY SPEED, AN ALARMING ODOR OF FUEL EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE DEALER DIAGNOSED THAT A VALE IN THE FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

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MY CAR WAS SERVICED 3 TIMES AT DEALER DUE TO GASOLINE SMELL ISSUE AFTER DRIVING 2 HOURS CONTINUOUSLY AT HIGH TEMPERATURE 100+. I HAVE TO INHALING THE GAS MOST TIME WHEN I DRIVE BACK TO HOME. HYUNDAI IS TRYING TO IGNORE THIS HAZARD/SAFETY/HEALTH ISSUE... WHAT WILL HAPPEN IF I GET HIT BY OTHER VEHICLE WHILE GAS FUME IS RELEASING FROM MY CAR? HOW ABOUT OTHER PEOPLE SEATING IN MY CAR WHILE I DRIVE THIS CAR?

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WHEN DRIVING OUR CAR, IT JUST DIES WITH NO FOR WARNING WHAT SO EVER. THIS HAS HAPPENED 7 OR 8 TIMES OVER THE PAST TWO YEARS, SO IT IS NOT SOMETHING THAT HAPPENS ALL THE TIME BUT WHEN IT DOES IT CAN BE EXTREMELY DANGEROUS. THIS HAS HAPPENED DRIVING DOWN INTERSTATE ALL THE WAY TO SLOWING DOWN FOR STOPPED TRAFFIC. WE STARTED WORKING WITH FORT MILL HYUNDAI OVER TWO YEARS AGO AND HAVE BEEN TOLD THINGS LIKE OUR OIL CHANGE WAS PAST DUE TO MY WIFE DOESN'T DRIVE THE CAR HARD ENOUGH, BOTH LAUGHABLE RESPONSES TO A VERY SERIOUS ISSUE. WE WERE GETTING NOWHERE WITH THE DEALER SO I CONTACTED HYUNDAI CORPORATE AND AGAIN GOT A LAUGHABLE RESPONSE FROM THEIR INTERNET TEAM. WHEN I PUSHED THE ISSUE AND BROUGHT UP SOMEONE WAS GOING TO GET HURT OR KILLED AND THEY WOULD HEAR FROM AN ATTORNEY THEY HAD THEIR REGIONAL MANAGER OUT OF ATLANTA CALL ME (I BELIEVE HIS NAME IS [XXX], HE TALKED ME INTO TAKING THE CAR TO KEITH HAWTHORNE HYUNDAI AS THE FORT MILL LOCATION DID NOT FOLLOW THEIR INTERNAL PROCEDURES. IN WORKING WITH THE KEITH HAWTHORNE TEAM THEY FELT THEY COULD HELP ME OUT. AFTER HAVING MY CAR FOR 10 DAYS THEY CALLED ME AND TOLD ME TO PICK UP THE CAR AS HYUNDAI WILL NOT AUTHORIZE THEM TO DO ANYTHING ON THE CAR. I COMPLETELY REALIZE THE TECHNOLOGY AND COMPLEXITY OF TODAYS AUTOMOBILES AND WAS TRYING TO REMAIN PATIENT AND WORK WITH THEM EVEN THOUGH I FELT IT PUT MY FAMILY AT RISK. UNFORTUNATELY HYUNDAI HAS MADE THE DECISION TO NOT WORK WITH ME LEAVING ME NO OPTION BUT TO REACH OUT TO YOU. A SIDE NOTE, IF YOU DO A QUICK GOOGLE SEARCH YOU WILL SEE WE ARE NOT THE ONLY GENESIS OWNER HAVING THESE PROBLEMS, SO HYUNDAI HAS A BIGGER PROBLEM THAN JUST MY CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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AN ALARMING SMELL OF GAS FUMES COULD BE SMELLED EMANATING FROM THE DRIVER'S REAR WHEEL WELL. I TOOK IT TO THE JIM CLICK BODY SHOP THAT HAD RECENTLY REPAIRED THE CAR IN THAT AREA AND THEY FOUND NO LEAKS BUT VERIFIED THE FUMESA. THE NEXT DAY I TOOK IT TO JIM CLICK HYUNDAI AT THE AUTO MALL TO BE REPAIRED . THEY COULD NOT REPRODUCE THE PROBLEM. THE DEALER HAS REPORTED SEVERAL OCCURRENCES OF THIS TYPE. THIS IS A VERY HOT TEMP TIME HERE AS AN ASIDE. *TR

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WHILE DRIVING DOWN INTERSTATE HEARD LOUD NOISE UNDER CAR. FIVE MILES LATER I PARKED CAR IN DRIVEWAY, AND STARTED SMELLING GAS, LOOKED UNDER CAR AND FOUND QUARTER SIZE HOLE IN GAS TANK, THE TANK SHOULD HAVE SHIELD AROUND IT TO PREVENT THIS. THE EXHAUST PIPE RUNS NEXT TO GAS TANK WHICH COULD CAUSE CAR TO BURST INTO FLAMES. IF NOT FULL SHIELD AT LEAST DIVERTER PLATE IN FRONT OF GAS TANK. COST OF NEW FUEL TANK RUNS AROUND $500.00 AND ONLY DEALER HAVE IT. *TR

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