What 153 owners told NHTSA about the 2011 Nissan Juke

SEE ATTACHED LETTER - FUEL LEAK - PREVIOUS RECALL

NHTSA ODI 10872486

THERE WERE 2 RECALLS ON MY CAR AND I WAS NEVER NOTIFIED OF THE PROBLEMS THE,FUEL PRESSURE SENSOR AND THE JUKE AIR INLET TUBE. I WAS DRIVING DOWN THE HIGHWAY , AND I JUST HAD A LARGER PROBLEM WITH MY POWER STIRRING, I WAS IN THE HIGH SPEED LANE TRAVELING 70 MILES AN HOUR AND MY POWER STIRRING LET GO. I CALLED NISSAN OF AMERICA TO SEE IF THERE WERE ANY RE-CALLS ON MY CAR AND I WAS TOLD NO, MY CAR HAS BEEN TIED UP AT TASCA NISSAN IN DARTMOUTH, MA FOR MORE THAN 1 WEEK, I WAS TOLD THE PART WOULD BE IN FEB 22.. NISSAN OFFERED TO PAY FOR THE PART WHICH COST 1,908.29. BUT I HAVE TO PAY FOR THE SHIPPING COST WHICH COST 120.00DOLLARS AND I HAVE TO PAY FOR THE LABOR COST WHICH IS 480.00 DOLLARS I AM FRUSTRATED AND ANGRY, KNOW ONE SEEMS TO CARE THAT I COULD OF GOT KILLED OR SERIOUSLY INJURED IN THIS CAR. NOW I FIND OUT THERE WERE 2 RE-CALLS ON THIS CAR AND I WAS NEVER NOTIFIED! I SERVICE MY CAR REGULARLY, I JUST SPENT OVER 800.00 DOLLARS FOR NEW TIRES, WIPER BLADES, OIL CHANGE REPLACEMENT OF A TIRE SENSOR AND I AM RENTING A CAR AT THE PRESENT.. I NOTICED IN MY RESEARCH THAT THE ROGUE IS BEING CALLED BACK FOR POWER STIRRING PROBLEMS, WHAT THE HELL IS GOING ON? AS FAR AS THE POWER STIRRING REPAIR MY WARRANTY RAN OUT, I FEEL THIS WAS A DEFECT IN THE POWER STIRRING, BUT I AM EXPECTED TO PAY FOR THE REPAIRS. I DO HAVE A CASE # IT IS 21635903 AND I SPOKE WITH A MAN NAMED JIM HIS # IS 615-725-7254. TASCA OF DARTMOUTH HAVE BEEN WONDERFUL, THEY EVEN TRIED TO GET THE COST TO ME LOWERED BUT IT FELL ON DEAF EARS., THEY ALSO TOLD ME THEY WOULD NOT LET ME DRIVE MY CAR BECAUSE IT WAS TO DANGEROUS FOR ME TO DRIVE, AT LEAST THEY CARED ABOUT MY SAFETY, THANK GOD. I AM A 63Y/O FEMALE WHO WORKS HARD FOR MY MONEY, BUT I GUESS I AM GOING TO HAVE TO EAT THIS BILL!.

NHTSA ODI 10837322

EXTEND THE FUEL PRESSURE SENSOR RECALL.... I HAVE A STRONG GASOLINE SMELL IN CABIN. WHILE CAR IS [PARKED OR DRIVING] AND ENGINE IS RUNNING, THE AIR CONDITIONING AND/OR HEAT IS ON A EXTREMELY STRONG GASOLINE SMELL FILLS THE CABIN AND CAN SUFFOCATE YOU AND YOUR PASSENGERS. WORST WHEN AIR IS COMING IN FROM OUTSIDE AND NOT REUSING THE CABINS AIR. MECHANIC COULDN'T FIND ANY LEAKS AND TOLD ME ABOUT A RECALL ON JUKES. MY JUKE IS NOT APART OF THE RECALL AND IS HAVING THE SAME PROBLEMS AS THE FUEL PRESSURE SENSOR RECALL BECAUSE OF IMPROPER TIGHTENING. THERE ARE MANY COMPLAINTS ON FORUMS ONLINE WITH PEOPLE NOT BEING ON THE RECALL THAT HAVE THIS PROBLEM.

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2011 NISSAN JUKE. CONSUMER WRITES IN REGARDS TO FAULTY FUEL PRESSURE SENSOR RECALL REPAIRS. CONSUMER HAS ANOTHER VEHICLE CORRESPONDENCE IN ARTEMIS. *SMD THE CONSUMER STATED SHE EXPERIENCED THE VERY SAME PROBLEM DESCRIBED IN THE RECALL. . THE CONSUMER STATED PRIOR TO THE REPAIR, THERE WAS A STRONG ODOR OF FUEL IN THE CABIN OF THE CAR. THE DEALER INFORMED THE CONSUMER, THE RECALL WAS PERFORMED IN 2012. THE CONSUMER WAS NOT THE OWNER DURING THAT TIME. THE CONSUMER STATED IT WAS OBVIOUS, THE RECALL REPAIR FAILED. *JB

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STRONG FUEL SMELL INSIDE CABIN AND OUTSIDE OF CAR EVERY TIME CAR IS RUNNING, ALONG WITH SIGNIFICANTLY REDUCED MPG (~18 CITY - 20HWY)

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHEN THE VEHICLE WAS STARTED, THE CONTACT SMELLED FUEL INSIDE THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V069000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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I PURCHASED A USED 2011 NISSAN JUKE FROM A NISSAN DEALERSHIP. AT FIRST I HAD TROUBLE FILLING UP THE TANK. I BROUGHT IT BACK TO THE DEALER I PURCHASED IT FROM AND THEY FOUND A PLASTIC PIECE FROM A PLASTIC GAS CAN STUCK IN THE TANK. FROM THE MOMENT I PURCHASED THE CAR, WHENEVER I FILL IT WITH GAS, MY CAR, CLOTHES, GARAGE AND FIRST LEVEL OF MY HOME SMELLS LIKE GAS. I LOOKED ON THE INTERNET AND FOUND THERE WAS A RECALL FOR THIS ISSUE IN 2012. I BELIEVE THAT WHOMEVER SERVICED THE CAR FOR THE 2012 RECALL DID NOT DO IT PROPERLY. FOR THE PAST WEEK AND A HALF I'VE BEEN IN CONTACT WITH NISSAN CUSTOMER SERVICE WHO EITHER DISCONNECT ME, GIVE ME INCORRECT INFORMATION OR DON'T RETURN MY PHONE CALLS WHEN PROMISED. I WAS TOLD A SUPERVISOR WOULD GET BACK IN TOUCH WITH ME IN FOUR TO EIGHT HOURS. THEY CALLED ME BACK THREE DAYS LATER. I FEEL LIKE MY CAR IS A DEATH TRAP. I'M AFRAID TO PARK IT IN MY GARAGE FOR FEAR THAT WHEN I USE MY ELECTRIC GARAGE DOOR OPENER, THEY'RE WILL BE A SPARK AND MY ENTIRE CONDO WILL EXPLODE. I'M AFRAID TO DRIVE IT FOR FEAR SOMEONE WILL TOSS A LIT CIGARETTE AND THE CAR WILL CATCH FIRE WITH ME IN IT. I'VE HAD MORE MIGRAINES SINCE I'VE PURCHASED THE CAR THAN I'VE HAD IN 30 YEARS. WHEN I MENTIONED THE PROBLEM TO THE NISSAN DEALER WHOM I BOUGHT THE CAR FROM, I WAS TOLD I NEEDED A NEW GAS TANK COVER. I'VE BOUGHT THREE OF THEM WITH NO IMPROVEMENT.

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TL*THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT NOTICED FUMES AND A STRONG FUEL ODOR EMITTING FROM THE AIR VENTS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V069000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 54,000.

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I HAD NOTICED FUEL SMELL INSIDE CABIN FOR SOME TIME. AFTER SOME RESEARCH, I REALIZED THIS WAS RELATED TO A RECALL THAT APPARENTLY HAD ALREADY BEEN DONE TO THE VEHICLE. I DROPPED THE CAR AT LOCAL DEALER AND AFTER SERVICE DEPARTMENT DENIED SMELLING FUEL OR DETECTING ANY LEAKS, MANY PHONE CALLS AND ANOTHER VISIT TO SHOW THEM IT REALLY SMELLED LIKE FUEL INSIDE, IT WAS EVENTUALLY FIXED FREE OF CHARGE EVEN THOUGH WARRANTY WAS EXPIRED. THE INVOICE SHEET STATES FUEL PRESSURE SENSOR WAS LOOSE AND WAS RE-TIGHTENED PER BULLETIN. *JS

NHTSA ODI 10690461

STARTING APPROXIMATELY 12/1/2014, WE BEGAN TO NOTICE A STRONG SMELL OF GASOLINE IN THE PASSENGER COMPARTMENT WITHIN MINUTES OF STARTING THE VEHICLE. THE SMELL WOULD DIMINISH AS THE CAR WARMED UP, BUT WOULD NOT GO AWAY COMPLETELY. WE CONTACTED THE LOCAL DEALER SERVICE DEPT., AND WERE TOLD THERE WAS A RECALL ON THIS ISSUE. UPON TAKING THE CAR IN TO BE SERVICED, THEY CONFIRMED THE FUEL LEAK WAS FROM THE FUEL RAIL PRESSURE SENSOR, WHICH IS THE PRECISE PROBLEM WHICH PROMPTED THE RECALL CAMPAIGN. ON FURTHER INVESTIGATION, THEY DETERMINED THE RECALL SERVICE (TECHNICAL BULLETIN REFERENCE NTB12-021B) HAD ALREADY BEEN PERFORMED ON THIS VIN, AND NISSAN WOULD NOT COVER THE REPAIR AT THIS POINT. NISSAN'S RECALL CAMPAIGN ID# IS R1201, NHTSA#12V-069. IT APPEARS, AT LEAST IN THIS CASE, THE RECALL SERVICE WAS INEFFECTIVE IN CORRECTING OR PREVENTING THE FUEL LEAK ISSUE, MAKING IT POSSIBLE THAT ALL AFFECTED VEHICLES MAY STILL BE PRONE TO THIS FUEL LEAK PROBLEM . NISSAN CUSTOMER RELATIONS FURTHER STATED THEY DID NOT CONSIDER AN ENGINE COMPARTMENT FUEL LEAK TO BE A SAFETY ISSUE. I STRONGLY BELIEVE AN "INCREASED RISK OF A FIRE" IS A SAFETY ISSUE AND NISSAN SHOULD STILL BE LIABLE TO CORRECT AN INHERENT SAFETY VULNERABILITY IN THEIR VEHICLES. *TR

NHTSA ODI 10667218

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 55 MPH, THE FUEL GAUGE DECREASED AND THERE WAS A FUEL ODOR INSIDE THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

NHTSA ODI 10663229

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE DEFECT WAS CAUSED BY A FAULTY FUEL PRESSURE SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 12V069000 (FUEL SYSTEM, DIESEL). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE THAT WAS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10585703

I TOOK MY CAR IN TO A LOCAL NISSAN DEALERSHIP FOR A RECALL ON A FUEL SENSOR AND GASKET(S) AND I HAD A RATTLING NOISE I ASKED THEM TO LOOK INTO WHILE THEY HAD THE CAR. THEY INFORMED ME THAT THE TIMING CHAIN WAS LOOSE AND NEEDED TO BE REPLACED AT $2100. THE CAR HAS LOST HALF OF ITS VALUE IN LESS THEN 2 YEARS OF OWNING IT AND I DIDN'T EVEN BUY IT BRAND NEW (HAD LESS THE 7,000 MILES ON IT). I HAVE GONE BACK AND FORTH WITH A MANAGER AT NISSANUSA WHO IS OFFERING TO HELP OUT WITH PAYING $400 OF THE BILL. I HAVE SEEN WHERE THIS IS A COMMON PROBLEM WITH THE 2011 JUKE AND REALLY NEEDS TO BE A RECALL. NISSAN HAS PAID FOR NEW ENGINES WHEN THE CHAIN BROKE, LEAVING PEOPLE STRANDED. THEY PAY FOR A NEW ENGINE (NOT THE LABOR) WITH A 1 YEAR /12,000 MILE WARRANTY, BUT WILL NOT PUT OUT A RECALL ON THE TIMING CHAIN! I CALLED AND GOT AN ESTIMATE FOR THE REPAIR FROM A DIFFERENT NISSAN DEALERSHIP WHO QUOTED ME QUITE A BIT LESS THEN THE $2100 AND I ASKED IF NISSAN WAS WILLING TO GIVE THE $400 TOWARDS THE REPAIR AT THAT LOCATION AND THEY REFUSED. I NOW HAVE OIL SPEWING ALL OVER FROM A CRACKED TIMING CHAIN COVER. THE CAR IS NOT DRIVABLE AND I DO NOT HAVE $2100 PLUS THE COST OF A NEW COVER NOW, ESPECIALLY WHEN I'M UPSIDE DOWN BY $5,000. THIS TRULY IS THE WORST CAR EVER. *TR

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SMELLING FUEL IN THE CAB WHILE DRIVING, NOTICED FUEL LEAKING. NISSAN SERVICE EXAMINED IT AND SAID IT WAS THE FUEL PRESSURE SENSOR. THE SAME THING THAT WAS RECALLED BEFORE. VERY SERIOUS ISSUE IN MY OPINION. NISSAN SERVICE SAID IT WAS NO LONGER IN WARRANTY AND NO LONGER A RECALL. *TR

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AS I WAS COMING TO A STOP AT THE APPROACHING RED LIGHT, MY CAR COMPLETELY CUT OFF. IT WAS NOT ENOUGH TIME TO TURN ON HAZARDS OR SIGNAL ANY APPROACHING CARS SO THE CAR CAUSING THE CAR BEHIND ME TO HIT INTO THE BACK OF MY BUMPER. THE HIT CAUSED SOMETHING TO FALL OFF THE TOP OF THEIR CAR AND MAKE A SMALL CRACK ONTO MY DRIVER TAIL LIGHT. THE CAR STOPPED BECAUSE IT WAS COMPLETELY OUT OF GAS, EVEN THOUGH THE GAS METER READ THAT THERE WAS MORE THAN A QUARTER TANK OF GAS IN THE CAR. THERE WAS A RECALL ON MY VEHICLE FOR THE FUEL SYSTEM NOT READING CORRECTLY, WHICH I HAD MY CAR TAKEN INTO THE NISSAN DEALERSHIP IN JULY, WHERE THEY SPENT 3 HOURS "CORRECTING" THE PROBLEM. HOWEVER, THE PROBLEM WAS NOT FIXED CORRECTLY AS HAVING NO GAS IN THE CAR (EVEN THOUGH THE METER SAID I HAD GAS) CAUSED MY CAR TO STOP IN THE MIDDLE OF A BUSY STREET, WHICH IN TURN CAUSED MY DAUGHTER AND MYSELF TO BECOME INVOLVED IN A CAR ACCIDENT. *TR

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THE SENDING UNIT IN THE FUEL TANK FAILED STRANDING MY 19 YEAR OLD DAUGHTER IN TRAFFIC DURING A STORM WITH VERY POOR VISIBILITY. THIS COULD HAVE RESULTED IN A MULTI-VEHICLE WRECK WITH FATALITIES. LAW ENFORCEMENT ARRIVED AT THE SCENE AND DIRECTED TRAFFIC IN THE RAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND REPAIRS WERE MADE. *TR

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ON 2/1/12 MY DAUGHTER NOTICED A STRONG ODOR OF FUEL COMING FROM THE INTERIOR OF THE VEHICLE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR SAFETY REASONS. THE SERVICE MANAGER FOUND A SEVERE LEAK "THAT WAS POURING FUEL INTO THE ENGINE COMPARTMENT" WHENEVER THE VEHICLE WAS RUNNING. THE LEAK WAS AT THE FUEL PRESSURE REGULATOR. I DID SOME RESEARCH ON THE INTERNET AND REALIZED THAT THIS IS A VERY COMMON PROBLEM AND HAS HAPPENED TO MANY JUKE OWNERS. MY 18 YEAR OLD DAUGHTER COULD HAVE DIED IN A VEHICLE FIRE! I HOPE IT DOESN'T REQUIRE SEVERAL PEOPLE TO DIE BEFORE A RECALL IS ISSUED. THIS IS A VERY DANGEROUS SITUATION AND NISSAN SHOULD BE AWARE OF IT DUE TO ALL OF THE SERVICE CLAIMS. *TR

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I SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP FOR A RECALL: NHTSA CAMPAIGN ID NO. 11V583000. WHEN I ARRIVED FOR MY APPOINTMENT, I WAS TOLD BY THE SERVICE MANAGER THAT NISSAN HAD "PUT A RESTRICTION" ON THE PART AND THEY COULD NOT GET IT. THEY SAID THEY WOULD CONTACT ME WHEN THEY WERE ABLE TO GET THE PART. I ASKED WHAT A "RESTRICTION" ON A PART MEANS AND THEY SAID NISSAN WOULD NOT SEND THEM THE PART EITHER BECAUSE THERE WAS A SHORTAGE OF PARTS OR BECAUSE THEY WERE TRYING TO "DISTRIBUTE THEM EVENLY." I ASKED WHAT HAPPENS IF I EXPERIENCE AN ENGINE FAILURE AND SHE HAD NO RESPONSE. *TR

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