What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

7/24/25 Ford Dealer replaced airbag recall, however, the caution light still lights up, like there is still a problem. to do a diagnostic why , they will not cover the cost. Is it possible that the new Airbag still has a problem and should they cover the cost of diagnostic problem

NHTSA ODI 11676292

The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 MPH, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact pulled over and restarted the vehicle however, the steering wheel remained locked. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the EPS system was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 187,000.

NHTSA ODI 11675371

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 190,000.

NHTSA ODI 11674465

The contact’s husband owns a 2011 Ford Fusion. The contact stated that while her husband was driving 60 MPH, the steering wheel seized. There were no warning lights illuminated. The contact’s husband continued driving, and the vehicle was taken to a local dealer and the vehicle was diagnosed and the contact was informed that there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 233,490.

NHTSA ODI 11674505

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure and the service advance track warning lights were illuminated. The vehicle was taken to the dealer and was diagnosed with the electronic power steering pump failure. The contact was informed that the electronic power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the electronic power steering pump was replaced in September 2023 with approximately 223,000 miles, under an unknown recall repair. The failure reoccurred. The contact was informed that the current repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 227,188.

NHTSA ODI 11673901

The contact owns a 2011 Ford Fusion. The contact stated that after pulling into the driveway, the check engine warning light illuminated. The contact's husband used a code reader to check the vehicle. The contact's husband replaced the purge valve canister. The contact stated that after approximately 24 hours, the check engine warning light illuminated. The contact's husband checked the vehicle and found that the purge valve canister had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 15V793000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The failure mileage was unknown.

NHTSA ODI 11672025

Blower motor resistor wiring he's up to a point where the wire melts could cause a fire the wire is crispy burnt had it replaced and had you have it replaced the next 2 years cuz it does the same every year

NHTSA ODI 11671323

The contact owns a 2011 Ford Fusion. The contact stated that when the vehicle was purchased, the contact was informed that the power steering was defective however, the vehicle was not repaired. The contact stated that while driving approximately 50-60 MPH, the “Power Steering Failure” warning light illuminated, and the steering wheel became difficult to maneuver before the steering wheel seized and the vehicle was coasted off the roadway. The vehicle was towed to the residence. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the power steering assist had failed and reset the power steering module. The contact stated that approximately one year later, the failure reoccurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11670153

rdofcookevilletennessee/towedmy2011fordfusionse{38milagefromemyhome{duetonodriverecall{airbags.,Ipickupfusion.,nostart,fordpushedin,outofgurageforairbagrecallfix.OK|wontstartduetofordsaysbrokentranscable.fordjumpstart.nothing.sir/mamfordofcookevilletn.arraingment,airbag,driveabilityrecall.{fixed}theyknowlingheardmesayingcar,starts,drives,,uptotow,dropoff.theircallswereansweredcorrectlyW/informationvin,address.date,time,pickup.,>thecarwouldntstartassistinw/jumpstart,,contactassistancemgr.knowingtheproblem,warstuckreverse,nostart,brokenshiftcablebushing.carloaded,strappedtoourtrailor,reverse,nodrive,nostart,underhoodmaintanceimunhappyw/fordneversaid1word.tillheshowedustostart,shiftintoreverse,againfordrive,nopark.

NHTSA ODI 11670407

There have been only been 3 instances that my ABS has activated in the past 4 years. During all 3 instances of the ABS activating, the ABS motor turned on for less than a second and then the brake pedal went soft and all the way to the floor. After this moment, I had little to no braking power. The pedal remained soft until the very end of the pedal travel. The brakes were very shifty and I had to have a shop bleed the ABS unit and lines. The first instance (2019) I had to swerve around a vehicle that blindly crossed traffic. I slammed on the brakes, ABS motor activated for less than a second and the pedal went to the floor and I did not slow down. I had to drive through someone's yard on the other side of the intersection because I had no brakes. The second time (2022) I was on the highway on a 2,500 mile road trip. In Utah, there was a rain storm (unusual) and the passing lane on the highway began gathering water. I hydroplaned and used the brakes to slow down. Same story - ABS briefly activated and the pedal went to the floor. I was able to slow down eventually by letting off the brake and gas and dealt with soft, ineffective brakes for the remainder of the trip. The third time (2025), I dodged a pothole only to hit another one I didn't see approaching a stop sign, and this activated the ABS very briefly, sending my pedal to the floor and losing braking. I was in the middle of the intersection by the time I stopped. There were no other cars around as it was a rural area. I had a shop nearby evacuate the ABS module both times and they discovered air in the unit. I simply cannot believe there hasn't been a recall on this, especially with all the reports made.

NHTSA ODI 11666421

The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed intermittently. The contact had to restart the vehicle to regain power steering functionality. The failure became more persistent, and the vehicle lost complete power steering functionality. The message “Loss of Power Steering” was displayed during the failure. Additionally, the TPMS fault sensor message was displayed; however, all tires were properly inflated. The contact found information on NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall; however, the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11664880

Upon start up Power Steering failure. Code U2011 'Service Advancetrack' 'Power Steering Assist Fault'

NHTSA ODI 11662748

Took the vichicle in for recall of the airbag. Was informed byhe dealer they had reprogrammed the steering computer. after approximately 3 months I now have no power steering, almost all the warning lights on the dash are on. Dealer informed me they do not do repairs on a vehicle this old. My mechanic says repairs would be in excess of two thousand dollars at my expense. I found there are over 2700 other complaints similar in nature on this vehicle series.

NHTSA ODI 11661870

Started the vehicle and power steering did not work. Very difficult to turn the steering wheel and no longer able to drive the car safely on the road. Father drove car to the dealership where he was told it was not Ford's problem as the time frame was outside of 10 years. No diagnostic lights come on on the dashboard, and I believe this is related to the recalls on the Fusion but mine is "not affected" #15v340000 #15s18

NHTSA ODI 11660763

Epas steering efforts Campain #15N01 Power steering goes out sometimes and the Ford dealership will not honor the recall to fix this and said it was past 10 years old?2011 Ford fusion

NHTSA ODI 11658925

Sudden power steering failure multiple times while on the road (at both higher speeds of ~55mph and lower speeds of ~20 mph). There was a warning light and notification on that dashboard about 10 seconds before it happened each time. The vehicle will be taken into the dealership tomorrow to be looked at, but after doing some online research this seems to be a very common issue for this year, make and model of Ford Fusion. Loss of power steering makes the vehicle very difficult to steer and pull off the road safety and puts both me and other drivers at risk.

NHTSA ODI 11658963

The power steering failed. The message display keeps indicating that there is a power steering system fault which results in a loss of my ability to steer the car, increasing the risk of being involved in a crash. The first time the message appeared was around the beginning of March. When I consulted the Owners Manual, it instructs the driver to stop the car, turn off the engine for at least ten seconds and reset the system to restart the engine. It happened infrequently a few more times, but functioned again each time until around April 24th. According to the manual, there should have been a message reading "service power steering now". I don't remember ever seeing that message, just the one that's still displayed (POWER STEERING ASSIST FAULT). I haven't had the car towed to the dealership yet, but I have called to ask about a 2015 recall of 2011 Ford Fusions for such a defect. Both Ford Company and the dealership tell me that there was no recall for such a hazard related to my specific VIN so the diagnosis and repair will be at my expense.

NHTSA ODI 11657572

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a chip inside the transmission causing the transmission to seize. The vehicle was not repaired. The origin of the chip was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11657633

Problems with electric power steering, Intermittent issues

NHTSA ODI 11654564

ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.

NHTSA ODI 11653532

I have filed a complaint last month and didn't have an email at the time..I was given a ticket number...[XXX], which upon searching isn't a thing. My son purchased a 2011 Ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days I lost all control braking at a speed of 35-40mph.. it's a miracle that I wasn't on the freeway. Had it towed to Keith's muffler in Westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...Ford customer service said call nhtsa... where do I find the complaint online or can someone tell me what to do!!!!! I'm about to call channel 7 news because I'm out thousands.. and need a car. Most fusions have had a recall on the abs module.There seems to be absolutely zero regulatory departments overseeing auto mechanics in Michigan that will do anything to help me. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11653566

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the steering wheel became difficult to turn. The contact shifted to neutral gear and was able to turn the steering wheel. The power steering warning light illuminated. On another occasion, the steering wheel became difficult to turn, and the contact moved the steering wheel around and was able to turn the steering wheel. On a separate occasion, the contact attempted to turn the steering wheel, and the steering wheel failed to respond. The vehicle was taken to an independent mechanic, and the independent mechanic informed the contact that it was a recall failure; however, the vehicle was not diagnosed. The local dealer was contacted, however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The dealer did not inform the contact of the active recall on the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,600.

NHTSA ODI 11651308

The contact owns a 2011 Ford Fusion. The contact stated that while driving 15-20 MPH, the steering wheel became inoperable. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to an independent mechanic who determined that the steering rack needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000. The VIN was not available.

NHTSA ODI 11651043

2airbagsrecall,epas-steering 15n01,nhtsarecall19v001000,.

NHTSA ODI 11650295

Steering wheel froze while driving, luckily light traffic, was able to turn car off then on again to park it in lot. Had it towed to Ford. Repair for power steering assist fault over $3000. I am a widow on SS disability, cannot begin to afford repair cost. I am very upset that this very issue was recalled on same model/year but not mine. I understand recalls are for specific VIN numbers, but I could have been killed, this issue should never happen, and now I am without transportation and no funds to pay for a repair this expensive.

NHTSA ODI 11649185