Home · 2011 Ford Fusion Energi · Complaints

What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,781)Crash / fire / injury (99)Steering (1,425)Airbags (330)Engine (276)Transmission & drivetrain (268)Speed control (255)Fuel system (235)Electrical system (201)Brakes (193)Electronic Stability Control (esc) (93)Body & structure (61)

235 of 2,781 complaints match · Fuel system · clear filters · page 1 of 10

Mar 9, 2026Fuel system

Car is leaking gas after being filled mostly up. When I look it up it said this specific car does have some problems with leaking fuel.

NHTSA ODI 11723137

Mar 6, 2026Transmission & drivetrainSpeed controlFuel system

Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.

NHTSA ODI 11722481

Mar 4, 2026Speed controlBrakesFuel system

Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed

NHTSA ODI 11721972

Feb 27, 2026Fuel system

My fuel tank cracked due to the purge valve ann also once in a while the steering assist fails

NHTSA ODI 11721086

Aug 25, 2025Fuel systemEngine

The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given an estimate for repair. The mechanic also referred the contact to Technical Service Bulletin: 15S34. The dealer was notified of the failure, and the contact was informed that the TSB did not apply to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11682960

Aug 11, 2025Fuel system

The contact owned a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, there was an abnormal gasoline odor coming from the vehicle. The check engine warning light was illuminated. The contact inspected the vehicle with a scanner and received an EVAP system error code. The vehicle was able to be restarted. The contact stated that while refueling the vehicle, there was fuel leaking from the vehicle near the fuel tank. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000.

NHTSA ODI 11679854

Jul 8, 2025Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that after pulling into the driveway, the check engine warning light illuminated. The contact's husband used a code reader to check the vehicle. The contact's husband replaced the purge valve canister. The contact stated that after approximately 24 hours, the check engine warning light illuminated. The contact's husband checked the vehicle and found that the purge valve canister had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 15V793000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The failure mileage was unknown.

NHTSA ODI 11672025

Apr 8, 2025SteeringAirbagsFuel system

ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.

NHTSA ODI 11653532

Sep 22, 2024Fuel system

The gas tank has developed a crack towards the top of the tank. This appears to be from the exact same issue that Ford recalled because the "purge valve" can cause the pressure to change inside the gas tank. As the pressure increases and decreases, a crack can develop in the top of the tank, allowing fuel to leak. My VIN was not included in the recall for some reason. Even though it is the exact same model and I believe was even built at the same plant in Mexico where the other impacted vehicles were made.

NHTSA ODI 11615872

Mar 25, 2024Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was being refueled, the contact heard an abnormal sound. The vehicle was started, and the check engine warning light illuminated. Additionally, the vehicle began shaking. The contact observed an abnormally strong gasoline odor. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11579227

Mar 7, 2024SteeringFuel systemAirbags

The contact owns a 2011 Ford Fusion. The contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. The contact also stated that the air bag warning light was illuminated, and the message "Check the Connection of The Fuel Inlet Port" was displayed. Additionally, the contact stated that while driving 30-35 MPH, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was only included in NHTSA Campaign Number: 21V158000 (Air Bags). Additionally, the manufacturer informed the contact the recall of NHTSA Campaign Number: 15V340000 (Steering) was previously performed on the vehicle. The failure mileage was approximately 153,000.

NHTSA ODI 11576091

Sep 15, 2023Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that the fuel tank was cracked and leaking. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 130,000.

NHTSA ODI 11544693

Jun 13, 2023Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start-up. Additionally, the check engine warning light was illuminated. The contact made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

NHTSA ODI 11526744

Feb 16, 2023Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that an abnormal, fuel odor was coming from the vehicle. There was no warning light illuminated. The contact then noticed that while refueling the vehicle, fuel started to leak from the vehicle. The vehicle was taken to an independent mechanic who confirmed the fuel leak. Upon investigation, the contact discovered NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The contact reached out to the manufacturer who referred her to a local dealer for a diagnostic test. The contact was informed by the dealer that additional work was needed to determine the cause of the failure, which would cost an additional fee. The vehicle was not repaired. The failure mileage was approximately 131,000.

NHTSA ODI 11507663

Sep 21, 2022Electrical systemWheelsFuel system

CHECK FUEL FILL INLET THE LIGHT STAY ON

NHTSA ODI 11485703

Apr 20, 2022Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline) at the dealer; however, after the recall was repaired, the check engine warning light illuminated and a fuel odor was detected while driving. The vehicle was taken to an independent mechanic who diagnosed that the recall had not been performed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the recall was repaired by the dealer. The failure mileage was 103,140.

NHTSA ODI 11461484

Mar 8, 2022EngineFuel system

PURGE VALVE FAILURE, FORD CLAIMS THEY COULD NOT PROVIDE THE PART WHEN REQUESTED. (CHINO HILLS FORD) SAFTEY WAS PUT A RISK BECAUSE ACCORDING TO THE CURRENT RECALL FOR THE SAME YEAR AND MODEL OF A 2011 FORD FUSION THIS FAILURE COULD CAUSE PRESSURE CHANGES AND MAY CAUSE THE TANK TO CRACK AND LEAK FUEL. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCES INCREASES THE RISK OF A FIRE. YES THE PROBLEM WAS CONFIRMED BY A FORD DEALER IN CHINO HILLS YES IT HAS BEEN INSPECTED BY FORD AND RESULTED IN A FAILED EVAP PURGE VALVE TEST AND CALLED FOR REPLACEMENT YES THE PROBLEM CAUSED A P0456 CODES WHICH INDICATED A SMALL LEAK IN THE EVAP SYSTEM.

NHTSA ODI 11455772

Feb 22, 2022Fuel system

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would suddenly shake and vibrate. The vehicle was taken to an independent mechanic who diagnosed that the electronic throttle body was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 138,000.

NHTSA ODI 11453436

Oct 4, 2021Fuel system

Car was purchased used at approximately 100,000 miles. While filling tank at pump, automatic shutoff on pump triggered repeatedly. It seemed vapor was backing up into the fill tube, so filling tank consisted of pressing pump then releasing once per gallon to allow vapors to disperse and repeat. Several mechanics reported working on similar cases and suggested inspecting the CPV canister. At approximately 110,000 miles, car developed a gas tank rupture. Mechanic inspected and determined that tank had burst at seam. In researching the CPV canister, discovered recall 15S34. Vin search states that this recall does not apply to this vehicle, but symptoms are identical to technical description.

NHTSA ODI 11435422

Apr 13, 2021Fuel system

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE REFUELING THE VEHICLE, HE NOTICED THAT GASOLINE WAS LEAKING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

NHTSA ODI 11407967

Mar 17, 2021AirbagsFuel system

AIRBAG: TOOK CAR IN FOR PASSENGER AIR BAG RECALL, GOT THE CAR BACK AND NOW THE PASSENGER AIRBAG LIGHT NOT WORKING PROPERLY AND THEY WANT TO CHARGE ME. IT WAS FINE TILL THE RECALL ISSUE FOR THE PASSENGER AIRBAG. FUEL SYSTEM: EVERY TIME I FILL MY GAS TANK (I NEVER TOP OFF), MY CAR STALLS OUR OR BUCKS. AFTER 40 OR SO MILES IT WONT DO IT ANYMORE UNTIL I FILL UP AGAIN. I'VE EVEN HAD IT STALL GOING 40 MPH.

NHTSA ODI 11403526

Mar 1, 2021Fuel system

FUEL TANK IS CRACKED AND ACTIVELY LEAKING FUEL. THERE WAS A RECALL FOR THIS ISSUE, CLEARLY IT DID NOT FIX THE PROBLEM.

NHTSA ODI 11398542

Feb 3, 2021Fuel system

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOULEVARD FORD LOCATED AT 40 BRIDGEVILLE RD, GEORGETOWN, DE 19947 WHO DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 90,000.*DT*JB

NHTSA ODI 11394493

Aug 31, 2020Electrical systemEngineFuel system

FAILURE OF THE THROTTLE BODY AND MOTOR ASSY. T\INTERNAL FAULT CODE P2112 CAUSED THE POWER ON CAR TO GO TO LIMP MODE. THIS CREATED A DANGEROUS SITUATION AT HIGHWAY SPEEDS. THE ITEM HAS BEEN FLAGGED IN FEBRUARY 21, 2013 NHTSA ACTION NUMBER: PE13003ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA ACTION NUMBER: PE13003 FORD HAS FAILED TO CORRECT THE ISSUE ON MY VEHICLE. THIS OCCURRED 17 AUG 2020. THE VEHICLE WAS AT 152,000 MILES AND HAD BEEN SERVICED REGULAR BY FORD SINCE PURCHASE IN 2011. THIS ISSUE SHOULD HAVE NEVER OCCURRED. I HAD STOPPED AT A LIGHT AND MADE A RIGHT TURN ON TO EXPRESSWAY IN RUSH HOUR TRAFFIC. WITH NO ACCELERATION THIS BECAME A DANGEROUS SITUATION VERY QUICKLY. I EXPECTED TO ACCELERATE TO 45MPH BUT COULD BARLEY CREEP TO 20 MPH MAX.

NHTSA ODI 11352389

May 4, 2020Fuel system

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS A FUEL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO RC LACY INC. (25 MAPLE AVENUE CATSKILL, NY 12414, (888)733-2720, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AS A SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME DEALER FOR A SECOND DIAGNOSTIC TEST WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

NHTSA ODI 11323191

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Working with the data? Download all 2,781 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Ford Fusion Energi verdict →