What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

On July 4, the electrical system under the dash caught fire and burned the ignition and dash, all the electrical under the dash

NHTSA ODI 11748423

The power steering keeps going out after it was brought in for recall years ago and the recall is up the the issue keeps goin on with the car I don't understand what to do because the shop i brought it to said the power steering is brand new they don't understand why it's even doin it and also they couldn't even reprogram the system I wanted to know why doesn't ford fix this and why wouldn't they want to help

NHTSA ODI 11742395

On my 2011 Ford Fusion the power steering has failed and it seems to be covered by 15V340000 (15S18), specially supplement 3 but the dealership doesn't wish to acknowledge the warranty replacement. Currently the vehicle cannot be driven safely. I have had several mechanics look at the vehicle including a Ford authorized dealership. The suggested fix is as explained in the 15V340000 (15S18) and 15N01.

NHTSA ODI 11732287

I experienced a complete loss of power steering on my 2011 Ford Fusion. Luckily I managed to avoid an accident and had the vehicle towed to my mechanic. When he told me what caused the issue, I looked up all recalls on this vehicle using my VIN for the 2011 Ford Fusion on both Ford's website and the nhtsa.gov website. There was a recall in 2015 for Loss of Electric Power Steering Assist NHTSA ID Number: 15V340000. Ford's number for this recall is 15S18. I called Ford customer service at 1-866-436-7332 and they told me that this recall was no longer open. I bought this vehicle in 2020 and was not made aware of this recall at all, otherwise I would have gotten it fixed like I did for the airbag recalls. This was something that happened with no warning. The Ford customer service is refusing to acknowledge this recall or assist me on this.

NHTSA ODI 11725033

am filing this complaint regarding a serious safety defect in my 2011 Ford Fusion. The vehicle’s electric power steering (EPAS) intermittently fails while driving, causing the steering to become extremely heavy and sometimes lock up. The dashboard displays a “Power Steering Assist Fault” warning. Restarting the car temporarily restores steering assist, but the problem recurs. This is a direct safety hazard. Driving the vehicle in this condition is dangerous, as the steering can fail at any time, including at highway speeds. They say The vehicle was previously repaired under recall but the issue has recurred. I have contacted Ford Customer Service and a Ford Safety Supervisor multiple times, and they refused to perform any further repair, citing that the recall occurred over 10 years ago and my VIN may not be in the current “recall bin.” I am requesting that the National Highway Traffic Safety Administration investigate this issue and require Ford to repair the electric power steering under a recall reoccurrence / safety escalation program, at no cost to me. This is a critical safety issue, and the current refusal by Ford puts me at risk of serious injury or death while driving.

NHTSA ODI 11695486

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647497

The Power Steering failed on a 2011 ford fusion se. The recall supposedly ended after 150k miles and I’m 150 miles over and they refused to do it which is shady. Never had a issue until I passed the certain mileage.

NHTSA ODI 11633827

As stated in a previous complaint vehicle has what one professional mechanic diagnosed as an "electrical fathom draw" which drains the battery. The issue with the vehicle started on July 1st which the timing seems ironic since it was the first day of the month. I have taken the vehicle to several qualified mechanics who could not diagnose what was draining the battery. Purchased a new battery and still having the same issue. Each time I had roadside assistance jumpstart the battery they stated it was not the altenator or the starter. No codes to perform a diagnostic like "check engine" light or other warning signs.

NHTSA ODI 11606686

The steering wheel becomes stiff and won’t move.. I can not turn it at all if I’m driving.. which can cause me to have an accident because I can’t even turn the wheel. Also I called Ford here in Mississippi and they said my particular VIN was not in the recall for power steering problems but it was in the years that were recalled. My teenager drives this car and that’s how we found out, she called me panicking and that could have ended very badly.

NHTSA ODI 11606445

#FMSCA v. #GST . * DEATH by HAZMAT 12/12/12. 07/07/07. 05.05.05. Few other dates. *Voip, *Sirus , IQ EMS speaks only central asia languages. Unknown war zone in conflict by indemnity policy in place via marriage certificate. EMT heisted by satellite controls of vehicle and few other fuel funds fuels DBA . Heisted all of my USA insurance associate with land records retrieval orders.

NHTSA ODI 11606248

The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had failed to start. The vehicle was taken to several independent mechanics to be diagnosed. The contact stated that a mechanic replaced the starter; however, the failure persisted. The contact related the failure to an unknown recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 145,000. The VIN was not available.

NHTSA ODI 11605447

The "Power Steering Assist Fault" light came on when the car was started and the steering wheel was very heavy and hard to move. Simultaneously, the "Service AdvanceTrac" light also came on. The vehicle was later scanned and an internal component failure code "U-3000:04-68" was identified for the Power Steering Motor. This is an internal system failure. The safety risk was to the driver along with other drivers on the road due to the vehicle being harder to control. The failure happened during a 600 mile drive and the vehicle was driven home carefully as no other arrangements could be made. Driver sustained wrist injury and pain at the carpals from increased effort needed to manually steer vehicle. The "Power Steering Assist Fault" had previously appeared for a couple seconds upon vehicle start up but had not previously disabled the power steering. It had been originally reprogrammed with the recall in 2016 but the recall re-programming proved ineffective.

NHTSA ODI 11591698

Within one week, my power steering fault came on twice, luckily driving at 5-10mph. But still scary at 10mph. Scary to imagine any faster. It locks up randomly out of no where in the neighborhood. Nothing touched before hand, no indication it was going to lock up, no warning. It locks up and cannot move the wheel so I have put it in park and turned off engine and restart it to move the steering wheel again. On the dash it will say ‘Power Steering Fault’. This is my vehicle I rely on for work and commute for myself and my child. No other vehicle possible for backup. This is dangerous and will not risk driving the vehicle, and at dead end with work and transportation on a busy schedule. I was lucky it did not happen in an intersection or crowded street or freeway and more lucky that my child was with me on one of the two times it happened driving 5mph and not 10mph. Cannot imagine it happen with other vehicles around.

NHTSA ODI 11566673

While driving on a major highway during rush hour, at the posted speed limit (65MPH) , without any warning the vehicle completely lost any and all braking capability without any prior warning or indication of an issue later on after managing to avoid any type of accident or collision with anything around. I turned the car off, when turning the car back on then and only then I received a dashboard full of lights most important being “service advancetrac” and (!) BRAKE, “Check break system”. By reading many other forums with the same car and the exact issues and notifications it says that there is a glitch in the ABS module with communicates with the hydraulic control unit which caused complete and catastrophic brake failure. Which could have resulted in a major accident, risking my life, the occupants of my vehicle, and any other vehicle around. Lucky I was able to maneuver my way off to the side of the highway, and slowly make my vehicle come to a stop, then putting it in park, which would be the only way to stop the vehicle from moving or rolling back or forward. I believe this is a very serious issue that must be addressed. The car is now being diagnosed at a Ford Dealer at a cost of $200 and probably a repair cost of over $2600 according to others. I’am still waiting after spending $1000 on a car rental to make it to work so I would not risk my job. This is all more money then I even make, these companies need to be held accountable for putting the lives of me and my family and all the other people and families on the road that day. Thank god this did not end differently. The website is not allowing me to upload any photos of the light that appeared on the dashboard only after the incident occurred! I would have liked for people to see incase they experience this same issue

NHTSA ODI 11561821

I was driving on the highway and my power steering suddenly went out on me in the middle of traffic. My 2011 Ford Fusion SE had a "Power Steering Assist Fault" on my dash and it stopped working, it only had 117k miles on it. I then took it to the dealership to get it diagnosed and they said it was the Rack and Pinion that needed to be replaced. They told me that its a known problem, and for this generation of Fusion there was an extended warranty for this problem, but only 10 year/150k miles, whichever comes first and my car(12 years old) is now too old to get it replaced at no charge. Said that Ford around 2011 was introducing electric power steering for the first time. The Ford Dealership then wanted me to pay out something like $2300 to have them replace the parts needed. This was so incredibly dangerous to have this suddenly happen, I almost wrecked trying to get off the highway during rush hour. I have no clue why Ford would make a car and not make it a mandatory recall to replace parts for the electronic steering. After Googling my issue, I found many others having this same problem and getting screwed over by Ford. Please don't keep letting them get away with this. I just want to feel safe on the road in my car.

NHTSA ODI 11559823

on November 28, 2023, I was driving about 30 mph when my power steering completely went out. Two warnings popped up stating “service power steering now” and “service advancetrac”. The two icons with what looks like tires sliding / tcs indicator are also present. I did nothing out of the ordinary and typical driving. I wasn’t on icy roads or speeding. I didn’t hit my brakes in any manner that would trigger a mishap with sliding. But this is scary to have happened and now because it’s winter in Idaho, it will be absolutely unsafe for me to operate this vehicle. This needs to be taken care of.

NHTSA ODI 11557782

As I drive the power steering is locking up and my steering assist vault keeps coming on. I have taken my vehicle to Clinton , Indiana Ford dealer & currently taking it back 11/28 for the same issue. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11557006

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

NHTSA ODI 11535611

It started in February 2023 no warning lights nothing just when I came to a stop at a red light the car dies it will start right back most of the time but other times when you start it back it's like the starter stays engaged and makes a struttering sound and whole car shakes and you have to hurry and shut it back off and restart it again the longer you drive the car the more it dies when you come to a stop other times it may not do it for days I've almost been in 7 accidents that I've counted bc of this issue bc it dies and ppl think I should be moving and I can't or I just turn at a light and it will die and I can go until I restart it I also think it cause my battery to go out bc I had to replace it not long after this started. It's not been reported to anyone but you or inspected but is available to be anytime. Components affected ( DOOR HANDLE INSIDE PASSANGER SIDE)My 2nd issue is with my passenger side door handle without warning it just stopped working and now you have to roll window down to open from outside my safety could be at risk bc I wouldn't be able to get out of car if there was a crash. It's not been reported, inspected by anyone but is available anytime to be.

NHTSA ODI 11513697

Service power steering in 2011 Ford fusion SE 2.5 L

NHTSA ODI 11500831

The power steering has failed intermittently (at least 5 separate occasions) while driving. The failure was inconsistent between times driven and parked. First time noticed, turned vehicle on and could barely move the wheel. Turned vehicle off and back on and didn't have an issue with the steering wheel or on the road and got home okay. The issue started out this way and then once it was consistent it was unable to operate the vehicle safely. This vehicle is our main vehicle so it happened to myself and to my husband while on his way home from work. However, when the power steering failed was extremely difficult to turn the wheel while driving. We took into dealership and the diagnostics was the electrical power steering is faulty and the traction control has failed. After looking into the issue - we believe our 2011 Ford Fusion may have been one of the recalls that should have been included for the power steering failure recall that was sent to other 2011 Ford Fusions. We did not receive a notification, however after viewing online - Ford recalled 445K vehicles with the same exact issue.

NHTSA ODI 11498097

CHECK FUEL FILL INLET THE LIGHT STAY ON

NHTSA ODI 11485703

Power Steering Assist Fault I've seen where the 2011 Ford Fusion was recalled for this and mine has failed. Please add my VIN to the list. If you have any questions or need more information, please contact me. Thank you.

NHTSA ODI 11478495

The contact owns a 2011 Ford Fusion. The contact stated while driving 60 MPH with the air conditioning activated, there was a burning odor inside the vehicle. The contact reached under the glove box and discovered that the heat sink and wiring harness connecting the fan was extremely hot to the touch. The contact indicated that no flames were present but the wires were visibly charred and burnt. The contact stated that the heat sink and wiring harness connection to the fan had been replaced on multiple occasions. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted regarding the failure. The failure mileage was 80,000.

NHTSA ODI 11476250

Advance Trac light abs traction control light came on next thing I know car goes out of control and now my car is totaled total loss smashed right into side of the road brakes failed steering failed and all this popped up moments before and then q truck ran into me my mom went to hospital but is ok I'm fine

NHTSA ODI 11468789