What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules used for my vehicle and took it to the dealership to be programmed and was told it wouldn't program. Please I'm needing assistance with this situation

NHTSA ODI 11712793

The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given an estimate for repair. The mechanic also referred the contact to Technical Service Bulletin: 15S34. The dealer was notified of the failure, and the contact was informed that the TSB did not apply to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11682960

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 190,000.

NHTSA ODI 11674465

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized with the check engine warning light illuminated, and the advanced track failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer filed a claim for the contact and referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and the claim was denied. The contact was informed that the VIN was previously associated with NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 148,000.

NHTSA ODI 11641308

Was driving down a busy road with my [XXX] and [XXX] , when all of a sudden my steering wheel got super tight and the car shut down. A message stating "power steering assist fault" popped up on my dashboard. There was ZERO warning before it happened. I just bought this car 3 months ago from a facebook marketplace car dealer. When this incident happened 2 weeks ago, I googled 2011 ford fusion recalls and it says NHTSA recalled in 2015. When I'm not understanding is why a VIN number makes a difference, when I'm having the problem on the type of year/model that was recalled. I have been informed about the customer satisfaction program, which expired years before I purchased the vehicle. Again, why should that fall on me? Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11635032

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was shaking. The contact stated that when the vehicle came to a complete stop, the vehicle lost motive power. The vehicle was towed to independent mechanic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

NHTSA ODI 11547727

The contact's son owns a 2011 Ford Fusion. The contact stated that while his son was driving at approximately 45 MPH, the check engine, "Service Advance Trac" and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where the failures could not be duplicated. The vehicle was then taken to a local dealer, where it was diagnosed that the ABS and Hydraulic Control Unit (HCU) modules needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 91,000.

NHTSA ODI 11512776

PURGE VALVE FAILURE, FORD CLAIMS THEY COULD NOT PROVIDE THE PART WHEN REQUESTED. (CHINO HILLS FORD) SAFTEY WAS PUT A RISK BECAUSE ACCORDING TO THE CURRENT RECALL FOR THE SAME YEAR AND MODEL OF A 2011 FORD FUSION THIS FAILURE COULD CAUSE PRESSURE CHANGES AND MAY CAUSE THE TANK TO CRACK AND LEAK FUEL. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCES INCREASES THE RISK OF A FIRE. YES THE PROBLEM WAS CONFIRMED BY A FORD DEALER IN CHINO HILLS YES IT HAS BEEN INSPECTED BY FORD AND RESULTED IN A FAILED EVAP PURGE VALVE TEST AND CALLED FOR REPLACEMENT YES THE PROBLEM CAUSED A P0456 CODES WHICH INDICATED A SMALL LEAK IN THE EVAP SYSTEM.

NHTSA ODI 11455772

AT 138825 MILES, THE ENGINE BEGAN TO HAVE A MISFIRE ON CYLINDER #4, WHICH WAS INITIALLY A VACUUM HOSE LEAK. THEN, THE CAR STARTS HAVING AN “EARTHQUAKE” WHENEVER THE CAR IS STOPPED AT A RED LIGHT. THE CAUSE WOULD THEN BE AN EGR MALFUNCTION. AS TIME WENT BY, THE MISFIRE ON CYLINDER 4 SHOWS UP AGAIN. TOOK MY CAR TO THE SHOP TO HAVE THE ISSUE LOOKED AT, FOUND TO BE A CROSS THREADED SPARK PLUG, AND THEY RECOMMENDED THE CYLINDER HEAD BE REPLACED, THE ENGINE ASSEMBLY REPLACED, THE COOLANT BEING REPLACED, AND THE AC BEING RECHARGED. REPAIR WOULD’VE COST $10,500.

NHTSA ODI 11416763

AFTER HAVING THE TAKATA AIRBAG RECALL TAKEN CARE OF BY FRANKLIN FORD LINCOLN THE ENGINE OIL LIGHT WAS ON AND THE BATTERY KEPT DRAINING AND HAD TO BE REPLACED TODAY. FORD CLAIMS THAT THEY DID NOTHING INCORRECT IN THE RECALL BUT PRIOR TO TAKING MY CAR TO FORD THE BATTERY AND 02 SENSOR WERE IN FINE WORKING ORDER. AFTER THE RECALL THEY WERE NOT. AFTER REPLACING THE BATTERY TODAY THE CAR STILL HESITATES TO START AND THE AC SYSTEM KEEPS MAKING A CLICKING NOISE. THIS WAS NOT HAPPENING BEFORE THE RECALL WAS PERFORMED. I DON'T THINK THAT MY CAR WILL EVER BE THE SAME AND IT IS ALL DUE TO FORD LINCOLN OF FRANKLIN REPLACING THE AIRBAGS.

NHTSA ODI 11407761

CHECK ENGINE LIGHT CAME ON

NHTSA ODI 11376395

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING MALFUNCTIONED, CAUSING THE VEHICLE TO PULL TO THE LEFT. THE VEHICLE WAS TAKEN TO OC WELLS FORD LOCATED AT 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, THE CONTACT INDICATED THAT OIL HAD LEAKED FROM THE ENGINE. THE FRONT DRIVER'S SIDE DOOR WAS NOT ABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,000.

NHTSA ODI 11373743

FAILURE OF THE THROTTLE BODY AND MOTOR ASSY. T\INTERNAL FAULT CODE P2112 CAUSED THE POWER ON CAR TO GO TO LIMP MODE. THIS CREATED A DANGEROUS SITUATION AT HIGHWAY SPEEDS. THE ITEM HAS BEEN FLAGGED IN FEBRUARY 21, 2013 NHTSA ACTION NUMBER: PE13003ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA ACTION NUMBER: PE13003 FORD HAS FAILED TO CORRECT THE ISSUE ON MY VEHICLE. THIS OCCURRED 17 AUG 2020. THE VEHICLE WAS AT 152,000 MILES AND HAD BEEN SERVICED REGULAR BY FORD SINCE PURCHASE IN 2011. THIS ISSUE SHOULD HAVE NEVER OCCURRED. I HAD STOPPED AT A LIGHT AND MADE A RIGHT TURN ON TO EXPRESSWAY IN RUSH HOUR TRAFFIC. WITH NO ACCELERATION THIS BECAME A DANGEROUS SITUATION VERY QUICKLY. I EXPECTED TO ACCELERATE TO 45MPH BUT COULD BARLEY CREEP TO 20 MPH MAX.

NHTSA ODI 11352389

VEHICLE NOT ABLE TO STOP IMMEDIATELY. BRAKES WENT TO FLOOR. JANUARY 22, 20120 PULLEY NOISE IN ENGINE CONTINUOUSLY WHERE AIR CONDITIONING BELT IS PLACED.

NHTSA ODI 11308215

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY (235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKING FUEL ONTO THE GROUND. THE CONTACT ALSO MENTION WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITH THE POWER STEERING WARNING LIGHT ILLUMINATING. THE CONTACT STATED THAT THE FUEL TANK WAS STILL LEAKING FUEL AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR SERVICE. THE DEALER DIAGNOSED THE FAILURE AS A CRACKED FUEL TANK THAT NEEDS TO BE REPLACED. THE CONTACT MENTIONED THAT SHE SUSTAINED INJURIES TO THE RIGHT HAND THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 234,069.*DT*JB

NHTSA ODI 11307437

TO WHOM IT CONCERNS, WELL FIRST OF ALL I PURCHASE A VEHICLE FROM, I DON'T HAVE THE TITLE, SO THE BANK AND THE DEALERSHIP GOT THAT STUFF. NEXT THEY THINK THEY CAN BE RUDE, LIE, AND PLAY GAMES, THIRDLY THEY SAID I WRECKED WHEN IT CAME OFF THE LOT ON CONDITION AS IT WAS IN, BUT NO WAY. FOURTHLY, THEY WAND TO LIE AND SAY 2 DIFFERENT STORE JUST LIKE THE BANK DOES, I'VE HAD TO PUT ALMOST A 1000 BUCKS INTO THE VEHICLE, AND I'M UPSIDE DOWN IN IT, I TOLD THE BANK THIS, AND THE BANK SAID THEY BE CONTACTING THE DEALERSHIP, NEVER HAPPENED I ASKED TO TAKE THE 1000 BUCKS OFF MY LOAN FOR THESE SERVICES BUT WON'T, THIS WHY I'M REPORTING THEM, NEXT THE BANK CAN NEVER DECIDE IF THEY WANT INSURANCE ON THE VEHICLE BEEN HARASSED BY BOTH THE DEALERSHIP AND BANK, WHICH IS FIRST PREMIER BANK AND FRANKMAN MOTORS SIOUX FALLS,SD, PLUS I WAS SUPPOSE TO RECEIVE A MANUAL FOR MY CAR NEVER HAPPENED, SO SOMETHING NEEDS TO BE DONE, IF BOTH PLACES OF BUSINESS'S WANT ME TO BE NICE, THEY GOT TO EARN IT, AND DO SOMETHING ABOUT THIS LEMON VEHICLE

NHTSA ODI 11297014

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE JERKED AND STALLED. IN ADDITION, THE CHECK ENGINE AND SERVICE VEHICLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE THROTTLE BOTTLE NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 108,000.

NHTSA ODI 11230511

POWER STEERING LIGHT COMING ON, CAR RANDOMLY LOSING POWER WHILE DRIVING.

NHTSA ODI 11207629

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED FROM THE VEHICLE AND THE STEERING WHEEL SEIZED.THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE IDLE PULLEY BOLT FRACTURED AND HALF OF THE BOLT WAS STUCK IN THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,201.

NHTSA ODI 11205779

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE IT DISPLAYED CODE: P0455 (EVAP SYSTEM LEAK DETECTED). THE VEHICLE WAS TAKEN TO MARSHAL MIZE FORD (LOCATED AT 5348 TN-153, HIXSON, TN 37343, (423) 875-2023), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

NHTSA ODI 11171406

MY VEHICLE WAS MOVING IN A PARKING LOT WHEN THE ENGINE SUDDENLY BEGAN TO MISFIRE AND STALLED. THE FORD DEALERSHIP TOLD ME THE ENGINE SUFFERED A CATASTROPHIC FAILURE. THIS HAPPENED WITHOUT WARNING. ALL MAINTENANCE WAS PREFORMED ON TIME OR AHEAD OF SCHEDULE. THIS CATASTROPHIC FAILURE HAPPENED WITH LESS THAN 100,000 MILES. FORD WOULD NOT COVER THIS UNDER WARRANTY. FROM WHAT RESEARCH I HAVE FOUND THIS IS A COMMON PROBLEM WITH FORDS 3.5 LITER CYCLONE ENGINES. THE WATER PUMP FAILES RESULTING IN CATASTROPHIC ENGINE FAILURE. IF THIS PROBLEM WOULD OCCUR AT HIGHWAY SPEEDS NO POWER STEERING OR BRAKES WOULD BE OPERABLE,POSSIBLY RESULTING IN ACCIDENTS. THIS IS AN UNACCEPTABLE SITUATION!, NOT TO MENTION A COSTLY REPAIR BILL. THANK YOU FOR YOUR CONSIDERATION ON THIS MATTER

NHTSA ODI 11155142

2011 FORD FUSION. CONSUMERS WRITES IN REGARD TO VEHICLE BEING UNABLE TO UNGERGO SAFETY RECALL REPAIRS AND HAVING MANY MALFUNCTIONS. *AS THE CONSUMER STATED ENGINE, FUEL SYSTEM, AND STEERING ALL MALFUNCTIONED AND THE DEALER REFUSED TO REPAIR THE VEHICLE. *JS

NHTSA ODI 11143112

1. TAKATA RECALL- AIR BAG: AIR BAG SENSOR OR LIGHT GOES BLINKING FOR 30 MINS OR MORE THAN IT SWITCHES TO THE PANEL LIGHT AND STAYS THERE LIT UP.. 2. STEERING COLUMN-STIFF AND GRINDING NOISE: WHEN IT DRIVES BACKWARD REVERSE IT MAKES THAT NOISE AND WHEN ON THE ROAD IT BEGINS TO MAKE LOUD NOISE, THEN THE STEERING GETS HARD TO STEER. 3. AC COOLANT DOES NOT BLOW COLD AIR: DOES NOT GET COLD AND BLOWS OUT WARM AIR ONLY.

NHTSA ODI 11104304

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITHOUT WARNING. THE VEHICLE WAS UNABLE TO ACCELERATE AFTER RESTARTING THE VEHCICLE. THERE WERE THREE WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TOWED TO GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, BEAVERCREEK, OH 45434 (937) 429-1300), BUT WAS NOT DIAGNOSED OR REPAIRED BECAUSE IT WAS UNDER INSPECTION. THE MANUFACTURER WAS CONTACTED, BUT COULD NOT OFFER ASSISTANCE BECAUSE THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 109,000.

NHTSA ODI 11052198

CAR JUST STOPS WHILE DRIVING. HAPPENED 5 TIMES IN THE LAST 5 MONTHS. MOST RECENT INCIDENT WAS 10/04/2017. THOUGHT THAT THIS PROBLEM WAS RELATED TO MY POWER STEERING ASSEMBLY THAT WAS REPLACED LAST WEEK, BUT APPARENTLY THIS IS A DIFFERENT PROBLEM ALTOGETHER. DRIVING 50 MPH ON A SINGLE LANE ROAD AND CAR JUST STOPS. TURNED KEY TO OFF, RESTARTED, DROVE ABOUT 2 MILES, STOPPED AT A STOP SIGN, AND CAR LOST POWER. AGAIN TURNED KEY TO OFF, TURNED BACK ON AND CAR WAS DRIVEABLE. HAPPENED TWICE IN MAY, SAME SCENARIO, DRIVING ABOUT 45-50 MPH, CAR JUST STOPPED, DROVE ABOUT 1 MI., STOPPED AT A TRAFFIC LIGHT AND CAR JUST SHUT OFF. IN EARLY SEPTEMBER, HAPPENED ON DECELERATION APPROACHING A STOP LIGHT.

NHTSA ODI 11031906