What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

The contact owns a 2011 Ford Fusion. The contact stated that the driver's side door handle had fractured. The contact was unable to open the door from the inside. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with a fractured spring. The contact was informed that the button and door handle needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 60,000.

NHTSA ODI 11472603

- Abrupt failure of driver door mechanism. Driver now unable to exit vehicle without opening window and reaching around to open from outside. On-line research discloses this is a common problem with this model. - Risk is clear, driver may need to exit vehicle quickly in an emergency. - Problem is clear and has not been reproduced or confirmed by others. - Problem occurred without warning to days ago.

NHTSA ODI 11424769

2011 Ford Fusion and fortunately I was trapped within the car in a safe location, I can't imagine what would have happened had I had an automobile accident and was unable to EXIT the automobile quickly and safely. It is incumbent upon FORD MOTOR COMPANY to repair this defective door handle / latch before someone is killed due to this faulty piece of plastic they have installed inside this make and model

NHTSA ODI 11422882

DRIVER SIDE DOOR HANDLE MALFUNCTION. CAN'T OPEN DOOR FROM INSIDE. HAD TO ROLL WINDOW DOWN AND OPEN FROM OUTSIDE. SAW MANY OTHER COMPLAINTS ABOUT THIS SAME THING.

NHTSA ODI 11404337

THE INTERIOR DOOR HANDLE ON THE DRIVER'S SIDE FRONT DOOR HAS STOPPED WORKING. THE DRIVER'S DOOR CANNOT BE OPENED WITH THE DOOR CAN ONLY BE OPENED FROM THE OUTSIDE. I CAN ONLY EXIT THE VEHICLE BY EITHER CLIMBING OVER THE CONSOLE TO THE PASSENGER SIDE OR PUTTING THE WINDOW DOWN AND USING THE EXTERIOR DOOR HANDLE. SUCH A BASIC SAFETY FEATURE AS A DOOR HANDLE SHOULD LAST THE LIFE OF THE CAR. IN THE EVENT OF AN ACCIDENT, IT WOULD BE DIFFICULT, OR IMPOSSIBLE, TO EXIT THE VEHICLE QUICKLY.

NHTSA ODI 11376480

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE INSIDE. IN ADDITION, THE DOOR LATCH WAS NOT FLUSHED TO THE DOOR PANEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED MIKE CASTRUCCI FORD LOCATED AT (1020 OH-28, MILFORD, OH 45150 (513) 275-1048) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURE WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,082.

NHTSA ODI 11320069

THE DRIVER'S SIDE LOCK STICKS WHILE USING THE KEY FOB TO OPEN. HAVE TO ENTER THROUGH THE PASSENGER DOOR AND MANUALLY UNLOCK THE DOOR USING THE HANDLE AND THE LOCK AT THE SAME TIME. LOCK MECHANISM WILL NOT AT ALL AUTOMATICALLY WHETHER INSIDE OR USING KEY FOB. I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH 2011 ERA FORD FUSIONS. WAS NOT AWARE WHEN I BOUGHT THE VEHICLE IN JANUARY 2020.

NHTSA ODI 11306482

TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED SEVERAL RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). FRIENDLY FORD OF POUGHKEEPSIE, NY WAS NOTIFIED. HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECALL WAS ISSUED ON JANUARY 28, 2019. IT TOOK OVER 7 MONTHS FROM THE DAY THE DEALER WAS CONTACTED TO THE DAY IT WAS REPAIRED. CURRENTLY, THE DEALER WAS INFORMED THAT WHEN EXITING THE VEHICLE THE DRIVERS SIDE DOOR FAILED TO UNLATCH FROM INSIDE THE VEHICLE. THE FAILURE CAUSED THE DRIVER TO HAVE TO ELECTRONICALLY WIND DOWN THE WINDOW TO OPEN THE DOOR FROM OUTSIDE THE VEHICLE. SOMETIMES THE DOOR WOULD UNLOCK USING THE REMOTE KEYFOB, OTHER TIMES THE KEY HAD TO BE USED MANUALLY TO UNLOCK THE DRIVER DOOR. I HAVE AN APPOINTMENT WITH FRIENDLY FORD TO REPAIR THE ISSUE ON 11/14/2019

NHTSA ODI 11279564

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). WHILE DRIVING AT UNKNOWN SPEEDS AND MAKING A TURN, THE STEERING WHEEL BECAME STIFF AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, (818) 787-3800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FRACTURED DUE TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 84,000.

NHTSA ODI 11244187

THE DRIVER'S DOOR LATCH BROKE ON THE INSIDE OF THE DOOR AND WILL NOT OPEN THE DOOR WHEN THE INSIDE HANDLE IS PULLED. HUGE SAFETY RISK IN CASE OF AN ACCIDENT. I LOOKED ONLINE AND THERE ARE MULTIPLE OTHER COMPLAINTS ABOUT THIS ITEM.

NHTSA ODI 11240476

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). TOWN & COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, (502) 964-8131) SCHEDULED AN APPOINTMENT; HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECALL WAS ISSUED ON JANUARY 28, 2019. IN ADDITION, THE DEALER WAS INFORMED THAT THE DRIVERS SIDE DOOR FAILED TO UNLATCH FROM INSIDE THE VEHICLE. THE FAILURE CAUSED THE DRIVER TO HAVE TO ELECTRONICALLY WIND DOWN THE WINDOW TO OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE DEALER HAD NOT VERIFIED IF THE VEHICLE WAS INCLUDED OR EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES:DOOR:LATCH). THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11217746

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE INTERIOR DOOR HANDLE FAILED TO OPEN THE DRIVER'S SIDE DOOR. AN INDEPENDENT MECHANIC REPAIRED THE DOOR HANDLE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 96,000. *BF CONSUMER STATED DOOR LATCH ASSEMBLY BROKE. UNABLE TO EXIT VEHICLE FROM THE INSIDE. IF I HAD BEEN IN AN ACCIDENT I WOULD NOT HAVE BEEN ABLE TO EXIT MY VEHICLE IN THE CASE OF AN EMERGENCY OR MY OR ANY OF MY PASSENGERS.*JB

NHTSA ODI 11208028

THE DRIVER'S SIDE DOOR HANDLE IS BROKEN. I HAD THE SAME PROBLEM IN 2016 AND HAD IT REPLACED AT KENNY ROSS FORD, ADAMSBURG, PA. I HAVE AN APPOINTMENT TUESDAY MAY 7TH FOR THE SAME REPAIR AT THE SAME DEALER. TO OPEN THE DOOR, I CAN EITHER REACH THROUGH THE OPEN WINDOW AND PULL THE HANDLE OR I CAN PULL THE INSIDE HANDLE ALONG WITH THE DOOR LOCK, WHICH OPENS THE DOOR. I FEEL THAT IF SOMETHING HAPPENS, IT'S VERY MUCH A SAFETY ISSUE. I'M 69 YRS. OLD BUT AN OLDER PERSON OR A PERSON WITH LIMITED ABILITIES WILL, NOT MIGHT, BUT WILL HAVE PROBLEMS. THIS IS A SERIOUS PROBLEM THAT NEEDS RESOLVED NOW.

NHTSA ODI 11205738

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE INTERIOR DRIVER'S SIDE DOOR HANDLE FRACTURED TWICE IN THREE YEARS. THE DOOR HANDLE WAS REPAIRED IN 2016 FOR THE SAME FAILURE. THE CONTACT HAD TO MANEUVER THE DOOR LOCK OR REACH OUTSIDE THE VEHICLE TO OPEN THE DOOR FROM THE OUTSIDE. KENNY ROSS FORD (104 BLACK HILL RD, IRWIN, PA 15642, (724) 864-3601) WAS EXPECTED TO REPAIR THE VEHICLE ON MAY 7, 2019. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. *BF CONSUMER STATED THE MAIN CONCERN IS IF THERE IS A BATTERY/POWER FAIL WHERE THE WINDOW DOESN'T OPEN OR IF THERE IS A FIRE OR INCIDENT WHERE EXITING THE VEHICLE IS NECESSARY. *JB

NHTSA ODI 11205756

THE VEHICLE WAS IN A PARKING LOT AND I WAS GETTING READY TO GO INTO A STORE. IT WAS POURING DOWN RAIN. I AM DISABLED BUT AM ABLE TO DRIVE A VEHICLE. I WAS READY GETTING READY TO GET OUT OF THE VEHICLE. AS I TRIED TO OPEN THE DOOR HANDLE I FELT THE DOOR GO LOOSE AND THE DOOR WOULD NOT OPEN. THIS IS A HUGE SAFETY ISSUE. I HAVE KNEES THAT WERE FRACTURED AND I MUST WEAR KNEE BRACES ON THEM. I HAD TO CRAWL TO THE OTHER SIDE OF THE VEHICLE IN ORDER TO GET OUT. I REALLY HURT MY ARMS BY CRAWLING ACROSS THE VEHICLE. IT FLOODS A LOT IN HOUSTON WHERE I LIVE. THIS IS ANOTHER SAFETY ISSUE. I MUST BE ABLE TO GET OUT OF MY VEHICLE QUICKLY DURING AN EMERGENCY SITUATION SUCH AS FLOODING. FORD HAS RECALLED THE 2010 AND 2012 FUSIONS FOR THE DOOR HANDLES. WHY HAVEN'T THE 2011 FUSIONS BEEN RECALLED? THIS RECALL NEEDS TO BE DONE NOW.

NHTSA ODI 11184343

VEHICLE WAS PARKED, AFTER DRIVING. THE INTERIOR, DRIVER'S SIDE DOOR LATCH MECHANISM FAILED TO OPEN THE DRIVER'S SIDE DOOR. THIS WAS THE CASE IF THE VEHICLE WAS ON OR OFF, AND THE CASE IF THE LOCKS WERE ENGAGED OR DISENGAGED. IN THE EVENT OF AN ACCIDENT, THE DRIVER WOULD BE UNABLE TO OPEN THE DOOR FROM THE INSIDE. HE OR SHE WOULD NEED TO OPEN THE WINDOW AND/OR CRAWL TO ANOTHER DOOR. THE EXTERIOR HANDLE DOES STILL OPERATE THE LATCH.

NHTSA ODI 11172406

ON A MONDAY MORNING A LIGHT ON MY DASHBOARD CAME ON AND IT SAID STEERING POWER SERVICE NOW, THIS CAUSE THE STEERING WHEEL TO BECOME STIFF AND HARD TO CONTROL. WHILE I LOOK ALL OVER UNDER THE HOOD TO FIND THE STEERING POWER FUEL RESERVOIR I COULDN'T FIND ONE. ON WEDNESDAY AFTERNOON AS I WAS DRIVING A SHARP CORNER IT WAS DIFFICULT FOR ME TO TURN THE STEERING WHEEL AND I LOST CONTROL OF THE CAR ENDING UP HITTING THE BRIDGE IN THE ROAD. THE LOW TRACTION AS WELL CAME ON WHEN THE STEERING POWER LIGHT APPEARED.

NHTSA ODI 11171917

WHEN CLOSING THE DRIVERS SIDE DOOR IT WON'T LATCH CLOSED. THE DOOR BUMPS BACK WITHOUT CLOSING. IT TAKES AT LEAST TWO ATTEMPTS TO CLOSE THE DOOR. THIS STARTED WHEN LEAVING THE VEHICLE AND TRYING TO CLOSE THE DOOR. IT TAKES SEVERAL ATTEMPTS TO PROPERLY CLOSE THE DOOR FROM THE INSIDE. I HAVE NOT DRIVEN THE VEHICLE SINCE THIS STARTED.

NHTSA ODI 11145196

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE BROKE AND DETACHED FROM THE DOOR. THERE WERE NO WARNING LIGHTS ILLUMINATED.THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TOM HOLZER FORD (39300 W TEN MILE RD, FARMINGTON HILLS, MI 48335 (248) 474-1234) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,000. *TR

NHTSA ODI 11144738

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT BOTH THE FRONT DRIVER SIDE DOOR AND THE FRONT PASSENGER SIDE DOOR DID NOT OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *TT*JB

NHTSA ODI 11131593

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11130336

I COULD NOT OPEN THE DRIVER SIDE DOOR AFTER PARKING ON STREET. FROM THE INSIDE. HAD TO CLIMB OVER CONSOLE TO PASSENGER DOOR. I AM 83YR. FEMALE ON WALKER. 93DEGREE DAY. MUST TAKE TO DEALER TO HAVE FIXED. CONCERNED ABOUT SAFETY.

NHTSA ODI 11123107

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SIDE INTERIOR DOOR HANDLE WOULD NOT OPEN WHEN PROMPTED. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NEW JERSEY, 08034) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT UNDER THE BUMPER-TO-BUMPER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

NHTSA ODI 11110847

MALFUNCTIONING DOOR LATCHES 2011 FORD FUSION -- MY DOOR HANDLE WON'T WORK AND I HAVE DISCOVERED THAT THE SAME PART IS RECALLED ON OTHER MODELS BUT NOT ON THE 2011. THIS IS A SAFETY ISSUE AS I HAVE TO CRAWL OUT MY PASSENGER SIDE DOOR.IT'S SAD THAT FORD HAS RECALLED OTHER YEAR MODELS OF THE FUSION; HOWEVER, THE 2011 IS NOT IN THE RECALL. THIS NEEDS TO BE RECALLED BECAUSE THIS IS A MAJOR SAFETY ISSUE!!!! I SURE HOPE I NEVER GET A BIND OR SITUATION WHERE I NEED TO GET OUT OF THE CAR VERY QUICKLY (CAR WON'T START & ON FIRE, ETC.) BECAUSE I WILL NOT BE ABLE TO GET OUT OF THE CAR FAST ENOUGH TO BE SAFE BECAUSE I WILL NOT BE ABLE TO ROLL DOWN MY DRIVER'S SIDE WINDOW TO GET OUT OF IT. FORD NEEDS TO RECALL THIS SAFETY ISSUE A.S.A.P!!!! I'VE ATTACHED COPIES OF A PREVIOUS RECALL THAT FORD RELEASED FOR THE SAME EXACT THING (MALFUNCTIONING DOOR LATCH) ON THE 2013-2014 FORD FUSION; HOWEVER, THIS SHOULD INCLUDE THE 2011 FORD FUSION AS WELL!!!! I'VE ALSO ATTACHED A COPY OF THE SAME EXACT COMPLAINTS OF OTHER OWNERS OF FORD FUSION'S HAVING THE SAME EXACT PROBLEM AS MY CAR!!!! THIS IS A MAJOR SAFETY ISSUE AS I'VE PREVIOUSLY STATED ABOVE!!!!

NHTSA ODI 11101340

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR LATCH FRACTURED AND THE PASSENGER DOOR WOULD NOT OPEN WHEN PROMPTED. COGGIN FORD JACKSONVILLE IN JACKSONVILLE, FLORIDA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CONSUMER STATED THE DRIVER SEAT WOULD NOT ADJUST FORWARD. *JS

NHTSA ODI 11080843