What 773 owners told NHTSA about the 2011 Chrysler Town And Country

THE VEHICLE WOULD NOT START FOR LACK OF FUEL REACHING THE ENGINE. THE PROBLEM WAS THE FAILURE OF THE INTERNAL TOTALLY INTEGRATED POWER MODULE CAUSING THE FUEL PUMP RELAY TO SHUT OFF. I HAD SEVERAL CONVERSATIONS WITH CHRYSLER AND DURING CONVERSATIONS LEARNED THERE WAS A SHORTAGE OF THE PARTS WHICH INDICATES THIS IS A FREQUENTLY OCCURRING SYSTEMIC FAILURE AS WELL AS A SAFETY ISSUE. CHRYSLER IS CURRENTLY EXPERIENCING MASSIVE RECALLS FOR FUEL PUMP ISSUES. HOWEVER, THE TIPM MODULE FAILURE IS NOT PRESENTLY INCLUDED IN A RECALL. I WOULD LIKE TO RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE THIS POTENTIAL SAFETY HAZARD. THE CASE NUMBER I HAVE ESTABLISHED WITH CHRYSLER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10638906

AFTER TURNING ON IGNITION, WINDSHIELD WIPERS TURNED ON HIGHEST SPEED, ALTHOUGH SWITCH INDICATED THEY WERE TURNED OFF, THERE WERE NO LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL, THE SPEED, TEMPERATURE AND MESSAGE CENTER WAS NOT WORKING, RADIO WAS WORKING BUT HAD NO LIGHTS, AIR AND HEAT PANEL WAS WORKING, TURN SIGNALS WERE NOT WORKING. APPEARED TO BE ELECTRICAL OR COMPUTER MALFUNCTION. TURNED THE VEHICLE OFF AND ON TWICE TO ATTEMPT TO FIX ISSUE, BUT SAME ISSUE OCCURRED AGAIN BOTH TIMES. ON THE THIRD ATTEMPT OF TURNING OFF VEHICLE AND RE-STARTING, SWITCHED ON AND OFF THE LIGHT SWITCHES, WIPER SWITCH, TURN SIGNAL INDICATORS A FEW TIMES, AND LIGHTS AND MESSAGES CAME BACK ON. CONCERNED THAT POSSIBLE COMPUTER MALFUNCTION MAY OVERRIDE OPERATOR'S ABILITY TO CONTROL LIGHTS, TURN SIGNALS, WINDSHIELD WIPERS, AND OTHER SAFETY NECESSITIES WHILE VEHICLE IS IN MOTION. SOFTWARE UPDATE/RECALL HAD BEEN PERFORMED APPROXIMATELY TWO MONTHS AGO. *TR

NHTSA ODI 10639023

CAR WILL NOT START NORMALLY EITHER FIRST THING IN THE MORNING OR DURING DAY. WILL TAKE 5 TO 10 MINUTES OF ATTEMPTING TO GET CAR STARTED. BATTERY WILL DIE FOR NO APPARENT REASONS IF LEFT UN-DRIVEN FOR A FEW HOURS OR DAYS. CAR IS CURRENTLY AT CHRYSLER SERVICE CENTER FOR NOW 4 WEEKS WITH NO SOLUTION ON HAND. THEY CLAIM IT IS CAUSED BY A ELECTRICAL DRAW AND NEED TO WORK ON EVERY RELAY AND SYSTEM TO IDENTIFY ITS SOURCE. I CONTACTED CHRYSLER CORPORATE FOR ADDITIONAL INFORMATION ON HOW TO RESOLVE, NO RESPONSE YET; IT HAS BEEN OVER A WEEK. I HAVE SUGGEST THAT PROBLEM CAN BE RELATED THE BROADER TIPM ISSUE AFFECTING MANY CHRYSLER/JEEP VEHICLE. SERVICE ADVISER HAD NO INTEREST AND STATED THEY MUST CHECK EVERY SYSTEM AS STATED BY MANUFACTURER. *TR

NHTSA ODI 10638004

VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR

NHTSA ODI 10637811

REPORT ON BEHALF OF CUSTOMER VEHICLE. CUSTOMER WAS INVOLVED IN A COLLISION TO THE REAR OF HER 2011 TOWN AND COUNTRY. MODERATE SPEED COLLISION, DAMAGE TO BUMPER AND REAR BODY PANEL. THE VEHICLE IS EQUIPPED WITH ACTIVE RESTRAINT HEADREST SYSTEM DESIGNED TO DEPLOY FORWARD AND UPWARD TO PREVENT INJURY DUE TO OCCUPANT HEAD MOVING BACKWARDS IN REAR COLLISION. ACTIVE RESTRAINT SYSTEM FAILED TO DEPLOY IN THE COLLISION; HOWEVER, APPROXIMATELY TEN DAYS LATER WHILE OPERATING THE VEHICLE DURING NORMAL CONDITIONS, THE HEADRESTS DEPLOYED, STRIKING THE DRIVER IN THE BACK OF THE HEAD. DRIVER DID NOT LOSE CONTROL OF THE VEHICLE. *TR

NHTSA ODI 10637319

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10633746

THIS MINIVAN IS EQUIPPED WITH A FACTORY INSTALLED, ELECTRIC 3RD ROW SEAT. IT IS A SPLIT (2/3 -1/3) CONFIGURATION. THE SWITCHES TO CONTROL THESE SEATS ARE ON THE LEFT REAR PANEL JUST INSIDE THE DOOR JAM. THE OPTIONS ARE: STOW, NORMAL OR REAR FACING. YOU CAN CONTROL ONE OR BOTH SEATS FOR EACH OPTION BY USE OF THE ROCKER SWITCH POSITION. BOTH SEATS WERE IN THE NORMAL (UPRIGHT) POSITION AND LUGGAGE WAS STORED BEHIND THE SEAT. A CHILD SEAT WAS SITTING ON THE LEFT SIDE OF THE REAR SEAT. WHEN ROUNDING A TURN, A PIECE OF LUGGAGE FELL INTO THE SWITCH PANEL AND THE SEAT STARTED TO STOW, IT WAS COMPRESSING THE CHILD SEAT. I WAS SHOCKED THAT IT DIDN'T STOP OR REVERSE ITSELF AS A FRICTION CLUTCH WOULD. I.E LIKE ONE OF THE 3 ELECTRIC DOORS ON THIS VEHICLE WOULD. INSTEAD THE MOTORS KEPT TURNING AND SKIPPING ON THEIR GEARS (MACHINE GUN SOUND). TRYING TO SHUT OFF THE SWITCHES HAD NO EFFECT. THIS IS A CRUSHING HAZARD. *TR

NHTSA ODI 10633796

THE ISSUES WITH MY 2011 CHRYSLER TOWN AND COUNTRY BEGAN AS A SERIES OF ODD "QUIRKS": THE RADIO AS WELL AS THE ELECTRONIC AC AND ELECTRIC WINDOWS WOULD ALL FUNCTION AS IF THEY HAD A MIND OF THEIR OWN; FREQUENTLY POWERING ON AND OFF OR ADJUSTING WHILE DRIVING. IT WAS CERTAINLY MORE OF A NUISANCE THAN SAFETY RISK. WITHIN THE LAST 2-3 WEEKS, WE HAVE HAD SEVERE ISSUES IN STARTING THE CAR ALTOGETHER. THAT PROMPTED A VISIT TO OUR CHRYSLER DEALERSHIP WHO DIAGNOSED A FAULTY TIPM (TOTAL INTEGRATED POWER MODULE). THE FIX ALONE IS MAJOR AND WILL COST IN EXCESS OF $1,000, ALL ON A LESS THAN THREE YEAR OLD CAR. WE ARE FURTHER HINDERED BY THE FACT THAT THE PART IS BACK-ORDERED FOR SEVERAL WEEKS, AND THE MECHANIC EXPLAINED IT COULD EVEN BE "MONTHS DUE TO PARTS SHORTAGES FROM AN EXCESSIVE NUMBER OF REPLACEMENTS TAKING PLACE ACROSS THE COUNTRY." HE SAID WE COULD DRIVE IT IN THE MEANTIME BUT AFTER RESEARCHING THIS ISSUE ONLINE AND SEEING INCIDENTS OF AIRBAGS RANDOMLY DEPLOYING AND CARS SHUTTING OFF WITHOUT NOTICE WHILE IN MOTION, I AM NOT COMFORTABLE DRIVING IT. IT APPEARS THIS IS AN ISSUE CHRYSLER IS WELL AWARE OF BUT THIS SHOULD RESULT IN AN ALL OUT RECALL, NOT AN INTERNALLY LEAD INVESTIGATION. *TR

NHTSA ODI 10630164

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO LOCK AND UNLOCK ELECTRONICALLY. THE WINDOW HAD TO BE OPENED IN ORDER TO UNLOCK AND LOCK THE DOOR. IN ADDITION, THE REAR DRIVER SIDE SLIDING DOOR CLOSED ABRUPTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10629108

STOPPED AT WALMART AND COULD NOT REMOVE THE KEY FROM THE IGNITION. HAD TO HAVE IT TOWED FROM THERE TO BE WORKED ON. COST TO HAVE REPAIRED WAS PARTS $176.04 PLUS $313.34 LABOR. THE CAR WOULD NOT START AFTER KEY WAS STUCK. *TR

NHTSA ODI 10629234

WHEN DRIVING DOWN THE ROAD A WARNING CAME ON THE DASH THAT STATED THE BLIND SPOT DETECTION SYSTEM ON THE MIRRORS NEED ADJUSTMENTS. THE WARNING LIGHTS ON THE MIRRORS WENT ON FOR NO REASON AND AT TIMES STAYED ON. WHEN I WOULD TURN ON THE BLINKER, THE WARNING SOUND WOULD BEEP WHEN THERE WAS NOTHING NEXT TO ME TO SET THE ALARM OFF. I TOOK IT TO MY MECHANIC AND HE FOUND THE SENSORS EXTREMELY HOT. HE STATED THE SENSORS WERE SO HOT, HE COULDN'T TOUCH THEM WITH BARE HOUNDS. MY MECHANIC THOUGHT IT WAS SUCH A PROBLEM THAT HE DISCONNECTED THEM. WHEN I CALLED THE CHRYSLER DEALER, THEY SAID THE SENSORS WERE PROBABLY CORRODED AND IT SHOULDN'T BE A BIG DEAL. IT SEEMS THAT THIS IS A PROBLEM WITH THIS VEHICLE AND A POTENTIAL SAFETY PROBLEM. *TR

NHTSA ODI 10628788

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/7/14*CN *TR THE CONSUMER STATED, ON OCTOBER 6, 2014, THE VEHICLE HAD NOT YET BEEN REPAIRED AND THE DEALER HAD NOT RECEIVED. UPDATED 7/27/2015 *JS

NHTSA ODI 10628558

THE AUTOMATIC SLIDING DOOR CLOSES ON IT OWN. WHEN YOU OPEN THE POWER SLIDING DOOR IN ANY OF THE 4 AVAILABLE WAYS, THE DRIVERS OVERHEAD BUTTON, DOOR POST BUTTON, PULLING AND RELEASING THE DOOR HANDLE OR WITH THE KEY FOB BUTTON THE PASSENGER SLIDING DOOR OPENS GOES ALL THE WAY TO THE FULL OPEN POSITION AND THEN CLOSES ON ITS OWN. THIS IS NOW HAPPENING EVERY TIME THE DOOR IS OPENED. *TR

NHTSA ODI 10627348

IT SEEMS TO BE THE SAME ISSUE THAT WAS RECALLED IN THE 2008, 2009, 2010 CHRYSLER TOWN AND COUNTRY VEHICLES. THE KEY IS VERY LOOSE IN THE IGNITION AND MOVES AROUND CAUSING THE POWER TO GO OUT IN THE CAR. I SPOKE TO SEVERAL DEALERS WHICH TOLD ME IT IS THE SAME PROBLEM AS THE VEHICLES THAT WERE RECALLED IN PREVIOUS YEARS. THE CAR HAS TO BE REPAIRED AND THE QUOTED REPAIR WAS APPROXIMATELY $400 BECAUSE IT IS UNSAFE TO DRIVE. IT ALMOST CAUSED AN ACCIDENT LAST EVENING. *TR

NHTSA ODI 10627239

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AFTER FIVE MINUTES AND SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE PERSISTED UNTIL THE VEHICLE WOULD NO LONGER RESTART. THE DEALER STATED THAT THE TIPM MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10626754

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 40 MPH ATTEMPTING TO ENGAGED THE BRAKES, THE BRAKES MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 10626809

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DEALER WAS CONTACTED NUMEROUS TIMES AND THE PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10622318

VEHICLE WOULDN'T START ON VACATION. BATTERY WAS FINE. CHARGED IT AND STARTED DRIVING ON HIGHWAY. VEHICLE STALLED TWICE WHILE DRIVING ON HIGHWAY. GOT TO DEALERSHIP AND FOUND OUT IT WAS TIPM. SAID IT WAS NOT COVERED UNDER WARRANTY BECAUSE ELECTRICAL NOT MECHANICAL. TIPM CONTROLS ALL SAFETY AND IGNITION ON VEHICLE. PUT MYSELF AND FAMILY, CHILDREN AT RISK FOR FAULTY TIPM. PAID $1100 TO HAVE FUNCTIONING CAR IN 1 CAR FAMILY. WAY HOME, AIR BAG LIGHT WENT ON. WENT TO DEALERSHIP AT HOME TO FIND PARTS OF TIPM NOT INSTALLED CORRECTLY DISABLING AIR BAG FUNCTION. *TR

NHTSA ODI 10622098

BLIND SPOT DETECTION SENSORS FAILED DUE TO EXPOSURE TO SNOW AND SALT. DEALER STATED THEY HAVE REPLACED MANY OF THESE (PART NUMBER 6181175) AND ADVISED TO CALL CHRYSLER TO REPORT THE PROBLEM. CHRYSLER ACKNOWLEDGED THEY HAVE REPLACED MANY OF THESE SENSORS BUT SAID THEY WERE NOT GOING TO STAND BEHIND MINE. AT APPROXIMATELY $900 PER SENSOR I FEEL THEY SHOULD LAST LONGER THAN 3 YEARS, JUST AFTER MY WARRANTY RAN OUT. THE FAULTY SENSORS WERE ALSO CAUSING MY BACK-UP CAMERA TO FAIL DUE TO BLOWING A FUSE. I FINALLY HAD THE DEALER JUST DISABLE THE SENSORS SO MY BACK-UP CAMERA WOULD WORK BUT THE BLIND SPOT DETECTION SYSTEM WAS NO LONGER ENABLED. *TR

NHTSA ODI 10622115

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BLIND SPOT DETECTION WARNING INDICATOR BECAME ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10621779

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/02/14*LJ

NHTSA ODI 10621311

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT ALSO STATED THAT ON ONE OCCASION, THE VEHICLE FAILED TO START AND THE WIRELESS IGNITION MODULE WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

NHTSA ODI 10620712

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,500.

NHTSA ODI 10619345

THE VEHICLE 'CHARGING SYSTEM LIGHT', 'TIRE PRESSURE MONITORING SYSTEM (TPMS) LIGHT', AND 'AIRBAG WARNING LIGHT' HAVE STAYED ON. THE TIRES PRESSURE LIGHT FIRST TURN ON ABOUT 05/16/2014 THE AIRBAG LIGHT FIRST TURN ON 07/23/2014 WHILE DRIVING. THE CHARGING SYSTEM LIGHT FIRST TURN ON 08/06/2014. *TR

NHTSA ODI 10619363

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE EXTERIOR LIGHTING ON THE SIDE VIEW MIRRORS AND THE BEEPING NOISES WERE VERY DISTRACTING WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE SERVICE REAR CAMERA WARNING INDICATORS WERE CONSTANTLY ILLUMINATED AND THE REAR VIEW MIRROR WAS NOT WORKING PROPERLY. THE DEALER STATED THAT THE BLIND SPOT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 11/12/14*LJ

NHTSA ODI 10618994