What 773 owners told NHTSA about the 2011 Chrysler Town And Country

VEHICLE WILL NOT START. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WINDOW SHATTERED AFTER THE REAR DEFROSTER WAS ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,464.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/9/15*CN

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE WINDSHIELD WIPERS ENGAGED INDEPENDENTLY, ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED, AND THE SPEEDOMETER FAILED. ALSO, ON SEVERAL OCCASIONS, THE DOORS LOCKED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. UPDATED 02/24/15*LJ UPDATED 6/10/2015 *JS

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THE BLIND SPOT INDICATOR SYSTEM HAS FAILED ON THE VAN. THE DEALER SAID IT WOULD COST $1000.00 FOR THE PART TO REPAIR IT. BECAUSE OF WATER, SNOW, SALT, THE SYSTEM FAILS AND NOW, A SAFETY FEATURE PURCHASED WITH THIS VEHICLE, IS NOW A HAZARD. WE HAD THE VAN INTO THE DEALERSHIP SERVICE SHOP AND THEY SAID IT WOULD TAKE A COUPLE OF MONTHS TO GET IN A REPLACEMENT. WHY ISN'T THIS BEING RECALLED AFTER READING OTHER RELATED ISSUES ON THE INTERNET? I AM NOT GOING TO PAY ALL THAT MONEY FOR A SAFETY FEATURE THAT SHOULDN'T FAIL SO QUICKLY AND THE GOVERNMENT NEEDS TO DO SOMETHING ABOUT THIS SINCE WE HAVE NO OTHER COURSE OF ACTION. *TR

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THERE IS CURRENTLY A RECALL FOR CHRYSLER TOWN & COUNTRY VANS FOR 2008, 2009, 2010, AND 2012 FOR WHEEL BEARING ISSUES. WHY IS THERE NONE FOR THE 2011 -- I HAD ONE REPLACED TODAY AND THE TWO REAR ONES ALSO NEED TO BE REPLACED. I SEE ON THE INTERNET THAT THERE ARE OTHERS OWNING THE 2011 MODEL THAT ALSO HAVE THIS ISSUE. AT A $448.82 POP FOR ONE, THAT'S IS A LOT TO HANDLE WHEN YOU HAVE TO HAVE 3 OF THEM REPLACED. IF THEY WERE STILL HAVING THE ISSUE IN 2012, WHY IS THE 2011 NOT ON RECALL FOR THIS ALSO? *JS

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE BUMPER SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SIDE MIRROR BLIND SPOT MONITORING SYSTEM WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE LIGHT ILLUMINATED ALTHOUGH THERE WERE NO OTHER VEHICLE NEAR IT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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VEHICLE IN A PARKING LOT. WHEN I TRIED TO RE-ENTER THE VEHICLE IT WOULD NOT OPEN. USED EMERGENCY KEY TO ENTER CAR BUT IT WOULD NOT START. HAD A FRIEND TAKE ME HOME TO GET SECOND KEY. THIS DID NOT WORK EITHER. CALLED ROAD SERVICE AND VEHICLE WAS TOWED IN. RESULTS WIN MODULE INTERNAL FAILURE INSTALLED 68105739AB RECEIVER: WIRELESS IGNITION INSTALLED 56046704AE TRANSMTR: INTEGRATED KEY FOB TOTAL COST TO ME $1215.59. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. IN ADDITION, ALL THE VEHICLE DOORS FAILED TO LOCK OR UNLOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

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CAR STALLED WHILE DRIVING, STEERING AND BRAKES LOCKED. WHILE ACCELERATING THE CAR LURCHES. THERE WAS ALSO AN INCIDENT WHERE THE CAR WAS RUNNING BUT THE EVIC DISPLAYED THAT THE ENGINE WAS OFF, THE WIPER BLADES WERE RUNNING AT FULL SPEED BUT THEY WERE IN THE OFF POSITION AS WELL. *TR

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VEHICLE EXPERIENCED A COMPLETE BREAKDOWN WHILE BEING DRIVEN. THE BATTERY WARNING LIGHT HAD COME ON INTERMITTENTLY FOR TWO DAYS AND HAD IT CHECKED TWICE AND WAS TOLD THE BATTERY WAS FINE. WHILE DRIVING ON HIGHWAY, WARNING LIGHTS STARTED APPEARING ON INSTRUMENT PANEL SHOWING FAILURES IN BRAKES, SAFETY SENSORS AND MORE. TRIED TO MAKE IT TO A DEALER 20 MILES AWAY BUT VEHICLE STARTED SHUTTING DOWN. WAS TOWED TO DEALER AND HAD TO HAVE BATTERY, ALTERNATOR AND PCM REPLACED. WAS TOLD ALTERNATOR WAS "FRIED"--THERE WERE BURN MARKS ON IT. SINCE THAT TIME THE REAR VIEW MIRROR WHICH CONTROLS AUTO HEADLIGHTS HAD TO BE REPLACED. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.

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2011 CHRYSLER TOWN & COUNTRY WOULD RANDOMLY NOT START. WE TOOK THE CAR TO THE CHRYSLER DEALER AND THEY COULD NOT REPRODUCE THE ISSUE AND DID NOTHING. THE ISSUE SEEMED TO GET WORSE. THE CAR CONTINUED TO GIVE MY WIFE AND I INTERMITTENT STARTING ISSUES, BUT NOW IT WOULD RANDOMLY STALL WHILE DRIVING (WITH KIDS IN THE CAR). BROUGHT IT BACK TO THE DEALER AND THEY REPLACED THE TORQUE CONVERTER AND TRANS PUMP (COVERED UNDER WARRANTY). THE ISSUE WAS NOT RESOLVED. BROUGHT THE CAR BACK TO THE DEALER THE THIRD TIME. THEY REPLACED THE TIPM AND CHARGED US $850. BETTER, BUT NOW MY MINIVAN ENGINE IS LOUD AND IT SOUNDS LIKE I'M DRIVING A VW BUG. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN REVERSE ON A SLIGHT INCLINE, THE VEHICLE MADE A JERKING MOTION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 46,000. UPDATED 11/24/14*LJ THE CONSUMER STATED THE VEHICLE WAS DIAGNOSED AND WAS ADVISED BY THE MANUFACTURER THAT IT WAS OPERATING AS DESIGNED. THE CONSUMER BELIEVED THE JERKING IS UNSAFE. UPDATED 05/7/2015 *JS

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000. UPDATED 12/01/14*LJ UPDATED 01/13/15

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ALL ELECTRICAL EQUIPMENT SHUT OFF. THEN ALTERNATOR NOT WORKING PROPERLY-VAN WILL NOT KEEP AN ELECTRICAL CHARGE. *TR

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PULSATING BRAKES DUE TO WARPED ROTORS. DEALER REPLACED FRONT PADS AND ROTORS TWICE, ALSO REPLACED REAR ROTORS. VEHICLE NOW HAS 55,374 MILES AND I JUST HAD FOURTH SET OF FRONT PADS AND ROTORS INSTALLED. REAR BRAKES ARE ON THIRD SET OF PADS. *TR

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THE PRIMARY ISSUE OCCURS WHENEVER THE BRAKE PEDAL IS DEPRESSED, EMERGENCY SITUATION OR JUST REDUCING SPEED, FROM AROUND 70 MPH TO A SLOWER SPEED AROUND 55 MPH. DURING THIS PHASE OF SPEED REDUCTION THE VEHICLE EXHIBITS AN ALMOST UNCONTROLLABLE INSTABILITY WHERE THE FRONT END AND THE STEERING WHEEL MUST BE HELD WITH TWO HANDS IN ORDER TO CONTROL THE VEHICLES DIRECTION. THIS DEFENSIVE ACT IS VERY TIRING. PRIOR TO PRESSING THE BRAKE THERE IS NO INDICATION OF TIRE PROBLEMS OF ANY KIND. SPEED CAN BE INCREASED AFTER RELEASING THE BRAKE AND NO PROBLEM IS DETECTED UNTIL THE BRAKES ARE ACTIVATED AGAIN. THIS IS A SERIOUS SAFETY ISSUE. THE REQUIRED REPAIR IS TO REPLACE THE ROTORS. THE REPAIR STATION STATED THAT THIS IS BOTH A COMMON AND A SERIOUS ISSUE WITH CHRYSLER BECAUSE THE ROTORS ARE MANUFACTURED TO THIN AND THOSE THIN ROTORS WARP AFTER ABOUT 30000 MILES. ALSO IT WAS STATED THAT THIS IS A KNOWN PROBLEM AT CHRYSLER BUT THERE IS NO RECALL TO CORRECT IT. CHRYSLER STATES THAT IF THIS PROBLEM OCCURS WITHIN THE WARRANTY PERIOD (36 MOS/36000 MILES) THAT THE ROTORS MAY BE REPLACED AT NO CHARGE. THE SUBJECT VEHICLE HAS 30800 MILES BUT IS OUTSIDE THE 36 MONTH PERIOD. REGARDLESS OF THE WARRANTY PERIOD THIS SHOULD BE CLASSIFIED AS A MANUFACTURING/DESIGN PROBLEM AND CHRYSLER IS ALLOWING THE CUSTOMER TO TEST THE QUALITY OF THE PRODUCT AND ALLOWING THE CUSTOMER TO ASSUME THE RISK OF VEHICLE FAILURE. CHRYSLER SHOULD BE REQUIRED TO ISSUE A SAFETY RECALL OF ALL AFFECTED VEHICLES. *TR

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I PURCHASED THIS VEHICLE IN MARCH 2014. ONE DAY IN SEPTEMBER IT WOULD NOT START, I HAD TO GET A JUMP TO GET IT TO START. THINKING IT WAS THE BATTERY, I PURCHASED A NEW ONE AND I WAS STILL HAVING PROBLEMS STARTING IT. I HAVE BEEN HAVING PROBLEMS STARTING IT TODAY AND I HAVE HAD IT PARKED FOR OVER A MONTH. IT WOULD ALSO STALL WHEN I WOULD DRIVE IT SOMETIMES. I TOOK IT INTO THE DEALERSHIP AND PAID $150.00 TO HAVE IT DIAGNOSED. IT TURNS OUT IT IS THE TIPM AND IT WILL COST ME $1,300 TO GET IT REPAIRED! AFTER READING UP ON THIS PROBLEM I NOTICED THERE ARE ALOT OF OTHER WITH THE SIMILAR PROBLEM. I PURCHASED THIS VAN FOR MY GROWING FAMILY AND NOW I CANT EVEN DRIVE IT SINCE I DONT FEEL SAFE ESPECIALLY WITH MY KIDS, LET ALONE PAY $1,300 TO HAVE IT REPAIRED. *TR

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I HAVE HAD THE VAN FOR THREE AND A HALF YEARS. FIRST, WHEN I GOT VAN, I TOOK IT BACK IN FOR REAR HATCH OPENING ON ITS OWN. IT WOULD JUST OPEN. WE COULD BE AT WALMART OR IN THE GARAGE, AND IT WOULD BE OPEN. WE HAD ISSUES WITH KEYS. CAR WOULD START BEEPING AND SAY KEY NOT DETECTED. IF YOU OPENED A DOOR, BUT DIDN'T TURN CAR OFF, CAR WOULD SAY KEY NOT DETECTED. WE HAVE TO TURN CAR OFF AND RESTART. MY HUSBANDS KEY SET GAS NEVER WORKED. THEN LAST YEAR, I HAD TO HAVE THE ENTIRE CONSOLE REPLACED BECAUSE RADIO AND SATELLITE AND NAVIGATION WOULD JUST SHUT DOWN. NOW, IT JUST DIED SUNDAY. HAD TO JUMP VAN. TOOK TO FIRESTONE, AND THEY DIDN'T KNOW WHAT WAS GOING ON. NEEDLESS TO SAY, I'M BEING TOLD BY THE DEALERSHIP THAT IT'S THE TPIM CAUSING THE FUEL PUMP TO NOT SHUT OFF. IT'S BEEN THERE SINCE MONDAY. IN FACT, WE TOOK IT HOME MONDAY AFTER PAYING FOR DEALERSHIP TO RECONFIGURE THE ELECTRICAL. CAR HAD TO GO BACK TUESDAY. RECEIVED A CALL TODAY THAT IT WAS THE TPIM CAUSING FUEL PUMP TO NOT SHUT DOWN. EXPENSIVE REPAIR. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION. THE CONTACT HAD TO UNPLUG THE TERMINAL BATTERY IN ORDER FOR THE KEY TO RELEASE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. ALSO, THE WINDOWS ROLLED DOWN INDEPENDENTLY AND THE FUEL PUMP CONTINUED TO RUN WHILE THE VEHICLE WAS OFF. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. AFTER THE VEHICLE WAS PARKED, IT FAILED TO RESTART. THE DEALER STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 93,027.

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