Mar 8, 2015Electrical system
RECEIVED RECALL NOTICE FROM CHRYSLER CORP. FOR CONTROL SWITCH ON DRIVER'S ARMREST FOR REAR VENT WINDOWS, WARNING THAT THE SWITCH MIGHT MALFUNCTION AND START FIRE. I TOOK CAR TO DEALER AS RECOMMENDED FOR DISCONNECTION OF SWITCH AND WAS INFORMED THAT REPLACEMENT SWITCH WAS NOT CURRENTLY AVAILABLE BUT I WOULD BE INFORMED WHEN REPLACEMENTS WERE RECEIVED BY DEALER. SINCE THEN I HAVE NOT RECEIVED NOTICE OF REPLACEMENT AVAILABILITY AND WHEN I CONTACTED DEALER THEY SAID THEY HAD NOT YET RECEIVED REPLACEMENT PART. SINCE 8 OR 9 MONTHS HAVE NOW TRANSPIRED SINCE I COULD USE MY REAR VENT WINDOWS I AM VERY DISAPPOINTED. THIS SEEMS TO BE AN UNUSUALLY LONG DELAY TO REPLACE A RELATIVELY SIMPLE COMPONENT THAT REQUIRES LESS THAN 5 MINUTES TO REMOVE AND REPLACE! *TR
NHTSA ODI 10692780
Mar 8, 2015Transmission & drivetrain
REVERSE SLIPPING / SHUDDER TRANSMISSION SLIPS AND SHUDDERS WHEN IN REVERSE ON EVEN A SLIGHT INCLINE AND SOMETIMES EVEN ON LEVEL GROUND. ON STEEPER UPHILL GRADE IT IS VERY HARD, ALMOST IMPOSSIBLE TO REVERSE. I TOOK IT TO THE DEALER. THEY SAID THEY FOUND NO PROBLEM AND TESTS SHOWED EVERYTHING ACCORDING TO SPEC. (IT WOULD BE TRUE IF TESTING REVERSE ON A FLAT SURFACE). ALSO, MOST OCCURRENCES I HAVE EXPERIENCED HAVE BEEN JUST AFTER STARTING THE VEHICLE (WHEN PARTS / FLUID ARE COLD). THE PROBLEM IS A SAFETY ISSUE BECAUSE THE DRIVER MAY HAVE TO ACCELERATE MORE AGGRESSIVELY IN REVERSE IN ORDER TO MOVE THE VEHICLE (UNSAFE SPEED IN PARKING LOT OR WHEN BACKING ONTO A ROADWAY). I AM CONCERNED THE PROBLEM WILL BE IGNORED UNTIL AFTER THE POWERTRAIN WARRANTY HAS EXPIRED. *TR
NHTSA ODI 10692806
Mar 7, 2015Electrical system
BLIND SPOT MONITORING SYSTEM (BSMS) MALFUNCTIONED AT LESS THAN 54,000 MILES AND 4 YEARS OF DRIVING. DEALER QUOTED COST TO REPAIR EXCEEDS $1100 PER SIDE. SYSTEM HAS BEEN DEACTIVATED AS THE INFORMATION SYSTEM DID NOT SEEM TO FUNCTION PROPERLY WITH THE BSMS TURNED ON. *TR
NHTSA ODI 10692704
Mar 5, 2015Engine
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND SEVERAL ATTEMPTS HAD TO BE MADE BEFORE IT WOULD START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA ODI 10692294
Feb 25, 2015Electrical systemSpeed control
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CONTACT STATED THAT THE SPEEDOMETER DISPLAYED ZERO AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN STATED THAT THE ELECTRONIC IGNITION DEVICE NEEDED TO BE REPLACED AND THE KEY NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,900. UPDATED 3/31/15*CN UPDATED 7/8/2015*JS
NHTSA ODI 10690645
Feb 24, 2015Electrical system
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
NHTSA ODI 10690237
Feb 23, 2015Electrical system
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. AS A TEMPORARY ADJUSTMENT, THE REAR QUARTER VENT WINDOW SWITCH WAS DISCONNECTED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
NHTSA ODI 10690015
Feb 23, 2015Electrical system
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10690052
Feb 21, 2015Electrical systemEngineFuel system
TIPM FAILURE WHICH LEFT CAR INOPERABLE. *TR
NHTSA ODI 10689781
Feb 17, 2015Electrical system
I WAS DRIVING THE VEHICLE AND ALL THE GAUGES STOPPED WORKING. A DAY LATER MY WIFE WENT TO CRANK THE CAR AND IT WILL NOT CRANK OR TURN OVER AT ALL. DEALER SAYS THE TIPM. I HAVE SEEN THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND MY CONCERN IS WITH THE GAUGES NOT WORKING WHILE MY WIFE IS DRIVING OR THE CAR TO STOP RUNNING. *TR
NHTSA ODI 10683894
Feb 17, 2015Electrical system
AS WITH OTHER 2011 TOWN AND COUNTRY OWNERS, BLIND SPOT DETECTION SYSTEM WENT BAD. SYSTEM IS LATCHED IN ERROR MODE. SYSTEM HAS TO BE DISABLED TO PREVENT BLIND SPOT INDICATOR LIGHTS ON BOTH MIRRORS TO BE CONSTANTLY ON. THIS SEEMS TO BE A SAFETY ISSUE IN THAT WHEN THE LIGHTS ARE ON, DRIVER CAN BE DISTRACTED. VEHICLE ONLY HAS 50,000 MILES. *TR
NHTSA ODI 10683932
Feb 13, 2015Electrical system
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10683136
Feb 13, 2015Electrical systemAirbags
HORN WILL NOT HONK PUSHING HORN BUTTON, IT WILL HONK PUSHING PANIC ON KEY. DEALER SAID BAD WIRING AT AIR BAG 1000+ TO REPAIR REPLACING AIR BAG AS IT IS FAULTY. *TR
NHTSA ODI 10683361
Feb 11, 2015Electrical system
BLIND SPOT DETECTION SENSORS AND REAR BACK UP SENSORS HAVE MALFUNCTIONED AND NO LONGER OPERATE. *TR
NHTSA ODI 10682830
Feb 7, 2015Electrical system
THIS ELECTRICAL PROBLEM HAS OCCURRED 10 TIMES SINCE I BOUGHT THE USED VEHICLE IN 8/2014. IT HAS HAPPENED AT STOPLIGHTS AND WHILE I'VE BEEN DRIVING. ALL THE LIGHTS ON THE DASH GO OUT, THEY ALL COME BACK ON LIKE YOU ARE JUST STARTING THE VAN AND THE WINDSHIELD WIPERS GO OFF AS WELL. IT HAS HAPPENED WHEN I'VE BEEN IN PARK, MAKING A LEFT HAND TURN INTO ONCOMING TRAFFIC, DRIVING DOWN THE ROAD (45 MPH) AND WAITING AT A STOPLIGHT. MOST RECENTLY ON 2/6/15 IT DID IT 2 TIMES WHILE I SAT AT THE SAME STOPLIGHT. I HAVE NOTHING ADDITIONAL HANGING FROM THE KEY FOB AND EVEN TRIED THE 2ND KEY FOB I HAVE AND THE SAME PROBLEM OCCURS. *JS
NHTSA ODI 10681916
Feb 6, 2015Electrical system
TL*THE CONTACT OWNS A OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER INFORMED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE DEALER DISCONNECTED THE REAR VENT SWITCH UNTIL THE PART BECAME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
NHTSA ODI 10681824
Feb 4, 2015Electrical system
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. AS AN INTERIM REPAIR, THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/24/15*LJ UPDATED 9/20/2017*CN
NHTSA ODI 10681190
Feb 4, 2015Electrical system
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/30/15*LJ UPDATED 6/23/2015*JS
NHTSA ODI 10681217
Feb 3, 2015Electrical system
THE VEHICLE IS HAVING ISSUES TURNING ON. IT PERIODICALLY WILL NOT START. WE HAVE PURCHASED A NEW BATTERY AND THAT HAS NOT SOLVED THE ISSUE. IT IS GETTING WORSE EVERYDAY AND POSSIBLY AFFECTING OTHER ELECTRICAL SYSTEMS. IT HAS LEFT MY WIFE STRANDED TWICE ALREADY IN TWO WEEKS. THIS VAN HAS ALREADY HAD THE CYLINDER REPLACED, HEADLAMP, LATCH FOR REAR SEAT, SENSORS, TWO BATTERIES. IT ALSO SHOOK VIOLENTLY AND ALMOST STALLED ON THE RAILROAD TRACK IN JUNE OF 2014. IT APPEARS THAT THE TIPM MODULE IS BAD AND IT SCARES ME TO HAVE MY WIFE AND CHILDREN IN THIS VEHICLE AS IT IS NO LONGER SAFE TO DRIVE. THIS NEEDS TO BE ADDRESSED IN A RECALL. *TR
NHTSA ODI 10680757
Feb 3, 2015Electrical system
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10680909
Feb 3, 2015Electrical system
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10680914
Jan 30, 2015Electrical system
TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT HE WAS WAITING FOR SIX MONTHS FOR THE PART TO BECOME AVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND DID NOT HAVE AN AVAILABILITY DATE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
NHTSA ODI 10679898
Jan 30, 2015Electrical system
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10679939
Jan 30, 2015Electrical system
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10679996
Jan 30, 2015Electrical systemElectronic Stability Control (esc)
THE VEHICLE SHUT OFF COMPLETELY WHILE BEING DRIVEN, ON THE WAY TO COMING TO A STOP. IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE IT WAS DETERMINED IT HAD A FAULTY TIPM, WHICH WAS REPLACED FOR $1151. UPON PICKING THE VEHICLE UP FROM THE DEALERSHIP, IT WAS NOTICED THAT BOTH FRONT TURN SIGNALS WERE NO LONGER WORKING, AND A WARNING BOX POPPED UP ABOUT THIS ISSUE. ALSO, A WARNING LIGHT OF A BATTERY APPEARED ON THE DASH, AND NOW THE CAR HAS TO RETURN TO THE DEALERSHIP FOR THESE ISSUES. I FEEL THE SHUTTING OFF OF THE CAR COULD HAVE BEEN EXTREMELY DANGEROUS, CONSIDERING THE BAD WEATHER (ICY ROADS) AND IF I HAD BEEN TRAVELING AT A HIGHER SPEED. *TR
NHTSA ODI 10680084