What 773 owners told NHTSA about the 2011 Chrysler Town And Country

WE WERE NOTIFIED IN DEC., 2014 OF A RECALL ON SOME CHRYSLER TOWN AND COUNTRY VEHICLES AS THE REAR QUARTER VENT WINDOW SWITCH MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. WE TOOK THE VEHICLE IN AND THEY DID NOT HAVE THE PART SO WITHOUT OUR KNOWLEDGE DISCONNECTED THE SWITCH. HENCE OUR REAR VENTS HAVE NOT BEEN OPERATIONAL FOR ALMOST 6 MONTHS. DEALER CLAIMS THEY ARE NOT RECEIVING THE PARTS TO PERFORM THE REPAIR. WE HAD NO PROBLEMS PRIOR TO THE SWITCH BEING DEACTIVATED. LAST ENCOUNTER WITH THE DEALER WAS APRIL 2015. STILL NO PARTS.

NHTSA ODI 10715808

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10715135

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH MONTHS AGO AND THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10714899

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/25/15*CN

NHTSA ODI 10715002

THIS FALLS UNDER DP14004 CAR FAILS TO START HAVE TO TRY 2-3 TIMES AND THEN WILL START AND TURN SIGNAL WILL NOT WORK SOME TIMES. *TR

NHTSA ODI 10713958

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE TIME. THE DEALER PLACED THE CONTACT ON A WAITING LIST FOR OVER TEN MONTHS AND STATED THAT THEY ONLY RECEIVED TEN OR TWELVE PARTS PER MONTH. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10713508

I WAS ISSUED A RECALL FOR THE REAR QUARTER VENT SWITCH, BUT CHRYSLER HAS NOT PROVIDED THE NECESSARY PART TO MY LOCAL DEALER. *TR

NHTSA ODI 10713290

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH, BUT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10713295

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER WHO DISCONNECTED THE SWITCH AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/11/15*CN THE CONSUMER STATED THE SWITCH WAS REPLACED. UPDATED 06/16/15*JB

NHTSA ODI 10713330

I PURCHASED 2011 CHRYSLER TOWN & COUNTRY. THIS VEHICLE HAS 1 RECALL THAT HAS BEEN AROUND A YEAR AGO AND I HAVE BEEN ON A LIST BUT STILL ISN'T FIXED. DEALER SAID THEY WILL CALL ME. NOW VAN HAS ANOTHER ISSUE AND DEALER SAID 88 OF THESE VEHICLES HAVE SAME ISSUE THAT ISN'T COVERED BY WARRANTY NOR IS IT A RECALL. NOR DOES CHRYSLER HAVE THE PART AVAILABLE. PLUS COST OF PART AND REPAIR IS 1,000.00.. IT IS CALLED THE TIPM SWITCH IN STARTER AND IS COMPUTER THAT CONTROLS THE VEHICLE RUNNING. I BELIEVE THAT WITH 88 OF SAME VEHICLES THIS SHOULD BE A RECALL NOT A CUSTOMER PROBLEM. I CALLED CHRYSLER AND THEY SAID IF I ORDER THE PART THEN THEY WOULD PLACE ME 55TH TO GET PART. THIS VEHICLE HAS CAUGHT FIRE AND FIXED UNDER WARRANTY AFTER I BOUGHT IT. THE DEFROST LIGHT CAME OUT AND BURNED PLASTIC. *TR

NHTSA ODI 10713024

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10712714

THE BLIND SPOT INDICATOR IS NOT WORKING. MANY TIMES WITHIN THE LAST YEAR AND EVEN THE YEARS BEFORE THAT, THE INDICATORS WOULD CHIME WHEN THERE WAS NOTHING AROUND TO SET THEM OFF. NOW THE TRIANGLES ON THE REAR VIEW MIRRORS ARE ON CONSTANTLY. THIS VAN IS NOT EVEN PAID OFF YET AND IT IS ALREADY FALLING APART. I THINK THIS MODULE SHOULD BE RECALLED. I HAVE NOTICED MANY POSTS THAT PEOPLE ARE HAVING THE VERY SAME PROBLEM. WHEN YOU BUY A NEW CAR YOU DO NOT WANT TO PAY THOUSANDS OF DOLLARS TO FIX A PROBLEM BECAUSE OF A FAULTY PRODUCT. *TR

NHTSA ODI 10712031

I WAS NOTIFIED THAT THE REAR QUARTER VENT WINDOW SWITCH MAY OVERHEAT AND MAY CAUSE A BURNING ODOR, SMOKE,OR A DRIVERS DOOR FIRE WITHOUT WARNING. *TR

NHTSA ODI 10706413

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10706037

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD AND THE VEHICLE HESITATED TO ACCELERATE. AFTER THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ALSO STATED THAT THE BRAKES WOULD GRIND AFTER THE UNINTENDED ACCELERATION. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

NHTSA ODI 10705814

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS

NHTSA ODI 10705659

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE COULD NOT BE SHIFTED OUT OF PARK. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE GEAR SHIFT SELECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,319.

NHTSA ODI 10705259

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10705335

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER WAS ONLY SENDING A FEW PARTS PER WEEK. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND ADVISED TO HAVE THE PART DISCONNECTED UNTIL THE REMEDY PARTS BECAME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10705452

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN THE CONSUMER STATED THE DEALER DISCONNECTED THE SWITCH ON THE VEHICLE. UPDATED 11/16/2015*JS

NHTSA ODI 10705460

SAFETY EQUIPMENT FAILURE. THE BLIND SPOT MONITORING SYSTEM QUIT WORKING. WE PAID EXTRA FOR THESE SAFETY FEATURES AND THIS WAS A MAJOR FACTOR IN PURCHASING THIS MINI VAN. ANYTHING THAT I HAVE READ ABOUT THIS ISSUE INDICATES THAT DEALERSHIPS HAVE STATED ON MULTIPLE TIMES THAT THIS IS A HUGE PROBLEM WITH ALL CHRYSLER VEHICLES. THE DEALERS WOULD CHARGE APPROXIMATELY $2,200 TO CORRECT THE PROBLEM WITH THE SAME DEFECTIVE / POORLY DESIGNED PARTS. THIS IS NOT A SOLUTION; PAY TWICE FOR SAFETY EQUIPMENT THAT WILL JUST GO BAD IN THE FUTURE. THIS APPEARS TO BE AN ENGINEERING DESIGN ISSUE. SINCE THE VEHICLE WAS SOLD WITH THIS SAFETY FEATURE, I FEEL STRONGLY THATTHIS IS A SAFETY ISSUE. THE WIDESPREAD REPORTED FAILURE OF THE BLIND SPOT MONITORING SYSTEMS SHOULD BE INVESTIGATED. CHRYSLER IS AWARE OF THE PROBLEM BUT HAS NOT ISSUED A RECALL ON THIS. I HOPE THE NHTSA CAN SPUR THEM TO STAND BEHIND THEIR SAFETY SYSTEMS THAT THEY ACTIVELY MARKETED TO THE PUBLIC. I LEASED THE 2011 VEHICLE IN JUNE,2011 AND THEN I PURCHASED IT. ABOUT 6 MONTHS AFTER THAT THE BSM SYSTEM STARTED ACTING UP WITH THE LEFT MIRROR TRIANGLE TURNING ON ERRATICALLY WITH NO OTHER CAR OR ANYTHING AROUND THE VEHICLE. THEN THE PASSENGER SIDE MIRROR TRIANGLE TURNED ON AND THE SYSTEM INDICATED A MALFUNCTION ON THE EVIC. VEHICLE WAS MARGINALLY DIRTY WHEN THIS HAPPENED. IT WAS ALSO COLD OUT (0 DEGREES F TO 30F) IT IS NOW CLOSE TO 70F AND THE SYSTEM STILL DOES NOT FUNCTION. THE VEHICLE HAD 28,000. MILES ON IT AND WAS LESS THAN 3.5 YEARS OLD. *TR

NHTSA ODI 10705207

I HAVE BEEN NOTIFIED OF NEED TO REPLACE REAR QUARTER VENT WINDOW SWITCH. HAVE CALLED DEALER REPEATEDLY EVERY TWO WEEKS, SAME STORY - NO PARTS AVAILABLE, FOR THE PAST TWO MONTHS SINCE RECEIVING THE NOTICE THAT PARTS WERE AVAILABLE TO CORRECT THIS ISSUE. DEALER HAS NO IDEA OF WHEN THEY WILL RECEIVE PARTS. TRIED TODAY TO REACH CHRYSLER AT THEIR 1-800-853-1403 NUMBER. THEY KEEP TELLING ME REPEATEDLY HOW IMPORTANT MY CALL IS TO THEM. I HAVE SPENT OVER 90 MINUTES ON HOLD AWAITING A REPRESENTATIVE TO DISCUSS WHEN I WOULD HAVE A PART ASSIGNED TO ME AT MY DEALERSHIP DAVE DENNIS CHRYSLER IN DAYTON, OH. PHONE CONTACT NEVER MADE. IF THIS IS A CRITICAL RECALL ISSUE BECAUSE OF A POTENTIAL FIRE ISSUE THEN SOMEONE NEEDS TO STEP UP TO THE PLATE AND PRIORITIZE GETTING THIS PART TO MY DEALER. I AM A RETIRED AUTOMOTIVE ENGINEERING MANAGER WHO WORKED FOR CHRYSLER'S COMPETITOR AND BELIEVE ME I KNOW NON-RESPONSIVENESS WHEN I SEE IT. *TR

NHTSA ODI 10704996

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO NEEDED DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10704740

ENGINE WOULD NOT TURN ON, VEHICLE SEEM TO NOT GET FUEL OR IT WOULD START THEN STALL. HAD THE FUEL PUMP REPLACED AND PLUGS REPLACED BUT THE PROBLEM REMAINS. *TR

NHTSA ODI 10703827

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN THE CONSUMER STATED THE IGNITION SWITCH WAS REPLACED. UPDATED 06/02/15*JB

NHTSA ODI 10703919