What 773 owners told NHTSA about the 2011 Chrysler Town And Country

HAVE HAD MULTIPLE ISSUES WITH THE ELECTRICAL SYSTEM ON THIS VAN. WENT THROUGH A STAGE WHERE IT WOULD RANDOMLY NOT CRANK, SEEMED DEAD EVEN THOUGH BOTH THE BATTERY AND ALTERNATOR WERE TESTED BY OUR MECHANIC AND WERE FINE. WE FINALLY TRIED REPLACING THE STARTER RELAY IN THE TIPM AND THAT SEEMED TO SOLVE THE PROBLEM. NOW SOMETHING IN THE ELECTRICAL SYSTEM IS RANDOMLY DRAINING THE BATTERY WHILE THE VAN IS OFF AND SITTING, THE SEAT BELT SENSOR IS NOT WORKING CORRECTLY, CONSTANTLY SHOWS MY SEATBELT IS UNBUCKLED WHEN IT IS AND THE AIRBAG LIGHT IS ON EVEN THOUGH ALL AIRBAGS SHOW TO BE FUNCTIONAL ACCORDING TO THE DEALERSHIP. WE REPLACED THE BATTERY, AS IT WAS TIME ANYWAY, AND AGAIN HAD THE ALTERNATOR TESTED AND IT SHOWED TO BE WORKING PERFECTLY BUT THE ISSUES PREVAIL. WE HAVE TAKEN IT TO MULTIPLE MECHANICS AND THE DEALERSHIP AND NO ONE CAN GIVE US A DEFINITIVE ANSWER. EVERYTHING WILL WORK FINE FOR A DAY OR TWO THEN I CAN GO OUT TO THE VAN AFTER IT HAS BEEN SITTING FOR 2 HOURS AND IT WILL BE COMPLETELY DEAD, NOT EVEN ENOUGH POWER FOR THE DOORS TO UNLOCK, I HAVE TO PULL OUT THE KEY AND MANUALLY UNLOCK THE DOOR. IT HAS BEEN SITTING AT THE SHOP FOR 4 DAYS NOW, FIRST NIGHT THEY HAD IT HOOKED TO THE COMPUTER IT DRAINED IN AN HOUR AND THEY DIDN'T GET ANY SUBSTANTIAL DATA. THEY SLOW CHARGED THE BATTERY ALL THE WAY THEN HOOKED IT BACK UP AND IT HASN'T DRAINED AT ALL SINCE THEN. THEY HAVE ADVISED BASED ON FORUMS AND CONTACTS THAT HAVE ENCOUNTERED SIMILAR ISSUES THAT THE TIPM IS THE ISSUE AND NEEDS TO BE REPLACED WHICH IS ESTIMATED TO COST $1300. THE MECHANIC HAS STATED THIS IS A KNOWN ISSUE WITH THE TIPM AND MOST OF THEM HAVE TO BE REPLACED.

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EXPERIENCING INTERMITTENT ELECTRICAL PROBLEMS. THE VAN WILL CRANK FINE ONE TIME AND NOT JUST A FEW MINUTES LATER. IT ACTS LIKE THE BATTERY IS DEAD BUT IT'S A BRAND NEW BATTERY REPLACED BY THE DEALER. IT HAS BEEN DOING THIS OFF AND ON. THE SYMPTOMS ARE A PERFECT FIT FOR THE TIPM ISSUES THAT OTHER CHRYSLER VEHICLES HAVE EXPERIENCED AND HAVE BEEN RECALLED FOR. IT HAS PLENTY OF VOLTAGE AND AMPERAGE TO CRANK, IT JUST WON'T. ALSO WHEN IT DOES CRANK IT WILL STALL OUT, ALTHOUGH, NOT EVERY TIME. SOMETIMES IT WILL CRANK NORMALLY AND OTHERS YOU NEED TO PRESS THE ACCELERATOR PEDAL. THIS ALSO APPEARS TO FIT THE TIPM SYMPTOMS EXACTLY. THE VAN HAS WORKED PERFECTLY UNTIL THIS ISSUE. THIS IS A DESIGN DEFECT THAT CHRYSLER SHOULD PAY TO CORRECT IN ALL AFFECTED VEHICLES. THE MOST RECENT OCCURRENCE WAS THE EVENING OF 6/26/16. I DROVE THE VEHICLE APPROXIMATELY 4 HOURS EARLIER AND IT CRANKED AND OPERATED NORMALLY, HOWEVER, THIS TIME IT WOULD NOT CRANK. THE INTERIOR LIGHTS AND A/C FAN ALL APPEAR TO OPERATE NORMALLY, HOWEVER, WHEN I TRIED TO CRANK THE VAN ALL OF THE LIGHTS FLICKERED BUT THE VAN DOES NOT CRANK. I DO NOT RECEIVE A LOW BATTER WARNING EITHER, BECAUSE THE BATTER IS BRAND NEW, REPLACED BY THE DEALER AT THE BEGINNING OF JUNE 2016. I ATTEMPTED SEVERAL MORE TIMES BUT THE VAN NEVER DID CRANK. THAT IS WHY I AM HERE. I AM FED UP WITH HAVING TO DRIVE A VAN WITH AN OBVIOUS DESIGN FLAW. I AM SEEKING RESOLUTION IN THE FORM OF THE THE DEALER CORRECTING THE DEFECT AT THE THEIR OWN COST.

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DASH BOARD WARNING BRAKE LIGHTS COME ON INTERMITTENTLY, AND THE DEALERSHIP SAYS THEY CAN DO NOTHING ABOUT IT, AND WE SHOULD GO AHEAD DRIVE IT WITH THE WARNING LIGHT ON. WE CAN'T GET IT TO THE DEALER WHILE IT IS ON BECAUSE THE LIGHT WON'T STAY ON LONG ENOUGH FOR US TO GET IT TO THEM WHILE THE LIGHT IS ON. WE HAD TO THE SHOP AND THEY CAN'T FIND ANY PROBLEM. SO WE HAVE BEEN TOLD TO DRIVE THE VEHICLE EVEN THOUGH THE BRAKE WARNING LIGHT IS ON. HOW DO WE KNOW WHEN THERE IS ACTUALLY A PROBLEM???? IT MAY STAY ON FOR 10 SECONDS OR 90 SECONDS, AND IN A FEW MINUTES IT COMES ON AGAIN. IT MAY COME ON EVERY 5 MILES, OR A HUNDRED MILES. WE HAVE LITTLE CONFIDENCE IN IT THE DASH BRAKE WARNING LIGHT. THAT IS NO WAY TO DRIVE A CAR!!! THIS HAS BEEN GOING ON FOR SEVERAL MONTHS.

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5-12-16 IGNITION FAILED COULD NOT START CAR. IGNITION REPLACED @ CHRYSLER DEALERSHIP IN RICHMOND, VA. HALEY CHARGED $985.22. IGNITION FAILED AGAIN REPLACED @ CHRYSLER DEALERSHIP IN BATH, NY SIMMONS - ROCKWELL CHARGED $292.04.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE TIRE PRESSURE WARNING LIGHT INDICATED THAT ONE OF THE TIRES HAD 0 PRESSURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT ON A DIFFERENT OCCASION THE VEHICLE LOST ALL POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

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I HAVE A 2011 CHRYSLER TOWN & COUNTRY VAN WITH ADJUSTABLE PEDALS. PER THE MANUAL 'THE PEDALS CANNOT BE ADJUSTED WHEN THE VEHICLE IS IN REVERSE OR WHEN THE ELECTRONIC SPEED CONTROL SYSTEM (ESCS) IS ON'' IMPLYING SOME TYPE OF INTERACTION BETWEEN THE TWO SYSTEMS. FROM TIME TO TIME THE ESCS WILL NOT COME ON OR WILL STOP RESPONDING TO INPUTS, INCLUDING NOT DISENGAGING THE ESCS WHEN THE CANCEL BUTTON IS PUSHED (THOUGH IT WILL DISENGAGE BY DEPRESSING THE BRAKE PEDAL). HOWEVER, IF I TOGGLE THE ADJUSTABLE PEDAL SWITCH (IN ANY DIRECTION) THE ESCS IMMEDIATELY BECOMES RESPONSIVE AGAIN. THERE SEEMS TO BE SOME TYPE OF INTERACTION BETWEEN THE ADJUSTABLE PEDAL SWITCH AND THE ESCS CAUSING THIS PROBLEM. I'VE BEEN TO THE DEALER WITH NO ASSISTANCE. DUE TO THE ESCS INTERMITTENTLY NOT DISENGAGING VIA THE CANCEL BUTTON THIS CAN BE A SERIOUS SAFETY ISSUE.

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PROBLEM WITH IT STARTING

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IT HAD AN INTERMITTENT START FREQUENTLY. IT STALLED ONCE ON ROUTE 6 I WAS DRIVING AND LUCKILY NO ONE WAS BEHIND ME. TWO DAYS AFTER I HAD A TIPM CHIP INSTALLED 1500 I WENT GROCERY SHOPPING, THE WINDOWS IN THE FRONT WERE DOWN (I DID NOT DO THAT).

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TIPM REPLACED FOR $1101.91. THE CAR WOULD STALL IN THE MIDDLE OF BUSY ROAD (WITH CHILDREN IN THE CAR) WHEN DRIVING, AND WOULD NOT START OTHER TIMES (WOULD CRANK BUT NOT TURN OVER). WHEN WE TOOK IT TO THE DEALERSHIP, WE HAD TO WAIT 3 WEEKS TO GET THE REPAIR BECAUSE WE WERE NUMBER 23 ON THE LIST OF PEOPLE NEEDING THE PART.

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2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS TO REPAIR REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE IS STILL ON BACK ORDER. *SMD

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WAS LEAVING WORK WHEN MY CHECK ENGINE LIGHT CAME ONE, ALONG WITH THE TRACTION CONTROL LIGHT AND THE BRAKES GOT HARD. CAR STOPPED, TURNED IT OFF TO TURN IT BACK ON, AND IT WOULD NOT START. ALL LIGHTS, RADIO, ETC CAME ON, BUT ENGINE WOULD NOT TURN OVER OR ENGAGE. DO NOT THINK FUEL PUMP WAS ENGAGING EITHER. TRIED NUMEROUS THINGS, INCLUDING THE TIPM BYPASS AND IT STILL WILL NOT START. 90% PLUS OF MY DRIVING IS HIGHWAY. I GOT VERY LUCKY THAT THIS SYSTEM FAILURE HAPPENED WHEN IT DID, AS A FEW MINUTES LATER AND I WOULD HAVE BEEN ON A VERY BUSY HIGHWAY, AS WELL AS IF IT HAD HAPPENED ON MY WAY TO WORK.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE STOPPED AT A TRAFFIC LIGHT, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,398.

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MY CAR SHUTS OFF WHILE DRIVING AND WONT START RIGHT AWAY. IT GIVES NO WARNING. IT HAPPENS ANYWHERE. IT IS UNSAFE IN MANY WAYS.. I HAVE TAKEN IT OT THE DEALER AND THE PROBLEM PERSIST. I HAVE NO MORE WARRANTY IN THE VEHICLE.

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VEHICLE INVOVED IN ACCIDENT ON FWY, COLLISION DID OVER $6500 IN DAMAGE. BUT THE AIRBAGS NEVER DEPLOYED. FROM LOOKING THRU INTERNET I SEE THAT PROBS WITH THE TIPM CAN CAUSE AIRBAGS NOT TO DEPLOY WHEN NEEDED. HAVE HAD OTHER ISSUES WITH TIPM SUCH AS VEH NOT STARTING ON NUMEROUS OCCASIONS.

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BLIND SPOT SENSING SYSTEM FAILS. MESSAGE TO SERVICE BLIND SPOT SYSTEM.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE BATTERY WAS CHANGED, BUT THE FAILURE RECURRED. WHILE DRIVING VARIOUS SPEEDS, THE CHECK BATTERY WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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THE FUEL PUMP RELAY IS FAILING CAUSING THE VEHICLE TO NOT START SOMETIMES. IT HAS ALSO CAUSED POOR ACCELERATION FROM THE RELAY CUTTING ON AND OFF.

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FIRST MY RADIO WOULD COME ON AND OFF BUY ITSELF, THEN THE HEAT WOULD TURN ON AND OFF BY ITSELF, THEN CAR WOULD START SOMETIMES, UNLESS YOU TURNED KEY ON AND OFF 4 TIMES BEFORE STARTING, NOW THE FUEL PUMP WILL NOT STOP RUNNING AND I HAVE TO TAKE CABLE OF BATTERY EVERY TIME I TURN VAN OFF

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BLIND SPOT INDICATOR HAS STOPPED FUNCTIONING AROUND 47,500 MILES. THE CLUSTER PERIODICALLY CHIMES THAT THE BLIND SPOT INDICATOR SYSTEM IS NOT AVAILABLE AND THE INDICATOR LIGHTS REMAIN LIT. SO A SAFETY FEATURE HAS BECOME A DISTRACTION AND NOW IS A SAFETY RISK. I CALLED THE DEALER TO INQUIRE IF THIS IS A KNOWN PROBLEM AND WAS TOLD TO CALL CHRYSLER SINCE THIS FAILURE IS "HAPPENING LEFT AND RIGHT." HE ADVISED ME THE REPAIR IS ROUGHLY $2,000 AND WAS SURPRISED IT HAS NOT BEEN RECALLED YET. I CONTACTED CHRYSLER AND THEY TOLD ME THAT THE RECALL PROCESS IS VERY LONG AND GAVE ME A BIT OF A RUN AROUND. I ASKED THEM IF IT WOULD HELP THEM EXPEDITE THE RECALL PROCESS IF I CONTACTED NHTSA, SO HERE IT IS.

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I HAVE RECEIVED MANY NOTICES RECALLING THE REAR QUARTER VENT WINDOW SWITCH. I HAVE CALLED MY DEALER SEVERAL TIMES AND EACH TIME I HAVE BEEN TOLD THEY DO NOT HAVE THE PART AND WILL CONTACT ME WHEN THE PART IS AVAILABLE. THE DEALER I HAVE CONTACTED IS DUPAGE CHRYSLER # 630-446-1400. THIS HAS BEEN GOING ON FOR ABOUT TWO YEARS. WHAT A JOKE! *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF A RECALL FOR THE ELECTRICAL SYSTEM; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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VEHICLE WOULD NOT START. TOWED YP DEALERSHIP. TOOK SEVERAL DAYS TO DIAGNOSE. FUEL PUMP RELAY, IN TIPM, WAS FAULTY.

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MY VEHICLE HAS BEEN HAVING TROUBLE STARTING WHEN STATIONARY. THE MOST FRIGHTENING THING IS WHAT HAPPENED TO ME YESTERDAY. WHILE IN MOTION, MY CAR STALLED ON A MAJOR CITY HIGHWAY. I LUCKILY MAINTAINED CONTROL OF THE VEHICLE AND MADE IT TO THE SHOULDER. THE MECHANICAL DIAGNOSIS IS A BAD TIPM (TOTALLY INTEGRATED POWER CONTROL MODULE)

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