What 67 owners told NHTSA about the 2025 Hyundai Santa Fe Hybrid Hev

Any of the airbags failed to deploy during a significant crash. It is not available for inspection due to it being investigated by insurance. The driver and passengers' safety were affected in that more bodily damage could have occurred if they had hit the steering wheel or any other part of the car. I do not know if the problem has been reproduced or confirmed by a dealer, as i have tried to reach out to the dealer and they have not contacted me back. The vehicle is still being determined as if it can be repaired or it needs to be totaled. There were no indications of warning lamps, messages or other symptoms prior to failure.

NHTSA ODI 11731387

My wife was parking our vehicle near the front of our home, simply rolling forward toward the car in front of her to complete parking on the left side of the street when the vehicle unexpectedly accelerated on its own. The vehicle turned hard to the right, struck the bumper of the parked car she was pulling up behind, continued right across the traffic lane where it hit two parked cars on the other side of the street with significant impact, lifting and turning one onto the sidewalk, at which point our vehicle went across the sidewalk and stopped after hitting a fence. The forward collision avoidance that we have experienced engaging previously, never engaged, despite hitting multiple vehicles on the lefft side and then right side of the street. The collision avaoidance alarms that we have experienced sounding previously, also never went off. The airbags never deployed, despite hitting 3 cars at two different sides of the street, as well as an iron fence that never moved. The vehicle went from traveling less than 5 mph while completing the last few feet of parking to a high rate of acceleration within a path of less than 40 feet, as evidenced by the significant damage it left. Had my wife not come to a stop as quickly as she did, she could have been seriously injured. If anyone had been on the sidewalk - there are 3 shcools on this block that children are often present - someone could have been killed. The vehicle is currently at a body shop being evaluated by insurance adjuster and likely a total loss. We reported tot the manufacturer and they intend to repsond to us by 9/16 and inspect the vehicle in its current state.

NHTSA ODI 11686958