What 292 owners told NHTSA about the 2024 Tesla Model Y

Navigation is frozen. No cameras work. No full self driving features work. No cruise control.

NHTSA ODI 11631830

My New 2024 Model Y Tesla is having a computer failure - no navigation / GPS (stuck at last address when issue occurred) and no cameras (including rear camera). With limited rear windshield visibility and no backup camera functionality, we've been put in dangerous situations. They keep pushing out the service dates waiting on new parts / computers. I found this article that details the widespread issue and parts shortage. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11631856

Starting on 12/4/2024, my car's camera stopped working, no blind spot warning, no navigation, no rear view camera and no cruise control. Reported to Tesla on 12/8 and they said it is a known problem nationwide and some Autopilot computers are getting shut or something. They have given me an appointment for 1/4/2025. The vehicle is really unsafe to drive without these components working and the vehicle draws on heavy amount of battery usage without these controls and for my commute on highway, I am always nervous about if there is going to be enough for me to reach the next charging station. I would expect this falls into safety recall and Tesla should at least send out a service bulletin as well as provide alternate vehicles for the owners to use until this can be fixed.

NHTSA ODI 11631589

All cameras are not working anymore including back up camera. Tesla acknowledged the issue and stated that the Computer needs to be replaced and a lot of cars have similar issues.

NHTSA ODI 11631337

The display went black. I reset it. It came back but none of the cameras work.

NHTSA ODI 11631454

All safety sensors appear to be out of service. Navigation is stuck at one location and is not working. All cameras, including backup, are out of operation (only shows dark screen). Back up sensor does not work. This issue has been ongoing for 1 month on a brand new vehicle. Tesla service center has no ETA on resolution. Service appointment has already been pushed back to next year (Jan 2025).

NHTSA ODI 11631511

• Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: Cruise Control (adaptive or otherwise) Forward Collision Warning Lane Departure Warning Lane Keeping Assistance Blind Spot Warning Parking Collision Warning Full Self-Driving and Auto Park features Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

NHTSA ODI 11631146

On 12/13/24 after a software update my rear , front and side cameras stopped working. This includes blind spot cameras, and side turn signals. In addition the side mirrors are tiny because the car was designed to use cameras. The back window also has very low visibility. Tesla has confirmed that the car needs a new computer for all cameras and software navigation. The replacement computers are on back order and have scheduled a service replacement in six weeks time. In the meantime, they refuse to provide a loaner car. This car is brand new with only two months worth of usage. They say the car is drive able, but without the main safety cameras I don’t feel safe, the aesthetic of the car was designed to have working cameras. It is very hard to use the tiny side view mirrors and look out the tilted rear window. This is a commuter car, driving over 90 miles on highway per day. I am concerned for safety issues.

NHTSA ODI 11631213

The cameras stopped working on my brand new Model Y Tesla. I filed a service request Dec 4th and it keeps getting pushed back (Currently Dec 26th with no ETA on part availability) because this part has a widespread issue on newer Model Ys. They are saying it is “Fried AP4 computer, remove and replace”. I just purchased it from Tesla in November. It only has around 1500 miles on it. I can’t use any cameras on my car including backup cameras, forward facing cameras, side cameras. No forward or rear warning or brake assist items work. It’s incredibly difficult to see out of the rear window when backing up without the cameras. I fear it’s a matter of time before I run over a little kid when backing up because the cameras don’t work. See many reddit threads about this issue: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11630869

All Cameras, including backup camera stopped working on the car. This has also disabled Cruise Control, automatic breaking, and lane departure. There was no warning that these features would stop working

NHTSA ODI 11631009

All camera and navigation systems stopped working on 11/30. With no cameras working, there are significant blind spots when driving. I cannot see anything when the car is in reverse due to no backup camera and the mirrors are stuck in a dark "tinted mode" further decreasing visibility when driving. The local Tesla service center says they do not have parts in stock to fix the issue. They have repeatedly delayed any scheduled service appointments, without offering any solutions. The car feels very unsafe to drive. There were no prior warnings of the issue, it just stopped working.

NHTSA ODI 11631018

All cameras on the car are currently "unavailable" and does not display anything. The lack of cameras impact the ability to see the rear when going into reverse since the rear camera is not functioning. No forward collision warning, no automatic emergency braking and no parking collision warning because all rely on the cameras to function.

NHTSA ODI 11631083

My navigation and all cameras abruptly stopped working when I was headed home from work on 12/2. When I entered the information for Tesla service it was automatically switched to AP4 computer short. I told the service center this Tesla is not safe to drive and is lacking all safety feature and asked for a loaner, but was repeatedly denied. My service appointment continued to be pushed by from 12/6 to 12/16 to 1/6 now. When I asked again for a loaner I was told no and that the issue was widespread causing the computers to be in back order.

NHTSA ODI 11631093

All the cameras on the car failed. There is no rear view backup camera. There are no side cameras. GPS doesn't work. The headlights go crazy during the day or night. Flashing brights and blinding people on the road. I need to manually adjust the lights every time. The screen will stay in dark mode during the day. And day mode during night. There is no cruise control, warning systems, etc.

NHTSA ODI 11631094

Widespread issues acknowledged privately by Tesla service managers, advisors, and engineers. Affects all models built from July 2024 to present with most recent “AP4” computer and hardware, primarily out of Fremont factory. Suddenly, computer is short circuiting. This results in MULTIPLE systems failing given effectively ALL systems are dependent upon this “AP4” computer and hardware, and initially causes GPS and Camera sensors to fail also. This system failure includes: -federally required rear view vision system -adaptive cruise control -automatic emergency braking -blind spot warning -forward collision warning -lane departure warning -lane keeping assistance -parking collision warning -rear cross traffic warning -visibility and wiper systems -all external lighting systems -speed control Internally, Tesla service advisors and managers are being told to advise customers that vehicles can be safely driven until fixed - which is currently diagnosed to be a removal and replacement of this “AP4”, which is heavily supply chain restricted. Customers are being told to wait “weeks” - with estimations in January and February - for this to be fixed. Service Advisors and managers are being told to not acknowledge clear safety concerns given vehicles are no longer compliant with all applicable federal laws and regulations, such as those requiring rear view vision field of view expansion, etc. Further, internally Sales advisors and Managers are being told to continue heavily pushing sales to meet record sales targets to impact stock price. Several private conversations regarding ethical concerns of pushing noncompliant and known defective vehicles for stock value and potential criminality. Service advisors and managers also privately concerned regarding legal liability of impacted and defective vehicles in accident, given Tesla is communicating to continue driving. My own personal vehicle has been impacted, and information above has been gathered privately.

NHTSA ODI 11631107

All adas options no longer work. Everything related to the cameras on my car are not working including rear view camera.

NHTSA ODI 11631108

Car computer is no longer functioning properly. GPS is malfunctioning. Unable to auto dim cabin. All cameras are not working. Blind spot function is not working.

NHTSA ODI 11631113

Cameras not working with latest Software update on November 26th. without even inspecting the car in-person, Tesla service agent told need new AP4 computer on 2024 model Y which is 1 month old . I think Tesla knows about this issue and there is lot of wait time for getting the AP4 computer. Tesla service advisor states - car is totally safe to drive with just mirrors till appointment in few weeks. As per NHTSA, if a car is not having a backup camera, that is a safety violation and there are lots of Tesla vehicles driving without backup cameras. No backup camera, navigation, battery life dying faster. It seems like a liability to me to drive this way and very negligent to me.

NHTSA ODI 11631114

Bought my Tesla Model Y on [XXX]. Exactly one month later on [XXX] I start my car to find that none of the cameras are working. This means Autopilot, cruise control, rear camera, blind spot monitoring and many more safety features are completely down. In addition the GPS does not function meaning my car is not trackable and Maps don't work, another safety concern and main reason we bought the car. This is a widespread issue that Tesla Service Centers have been informed about from Tesla that it is a bad computer that needs to be replaced - in a 1 MONTH old car. My only option is to wait for a computer to be assigned to me which is at earliest on January 21st of 2025, almost 6 weeks without a fully functioning brand new $46,000 Car with only 1400 miles on it. Tesla are also unwilling to make any kind of restitution such as a loaner car, or a refund for the Full Self Drive and Connectivity packages I just purchased but cannot use as my car is broken. Here is a link to an article showing this - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11631116

All the cameras for the Tesla Model Y has stopped working, without this lots of features stopped working including rear camera which is needed to reverse to charge the vehicle and anyware to park. All the collision warning systems including front and side stopped working. Wipers don't activate and figured to change to manual. Headlights always stay in highbeam. Looks like there are known issues and Tesla claims they don't have hardware to replace making us to not use the car for almost 30 days.

NHTSA ODI 11630771

All of the camera systems are not working (inlcuding the back-up camera), and navigation has failed as well. Followed all instructions on Telsa Manual and website, with no luck. Saftey features promised by the manufacturer don't work because of this. No warnings have appeared. I have scheduled service,at the soonest available time slot of December 27th, but I'm concerned about this happening with a brand new vehicle with on 2,015 miles on it and a 12-day wait doesn't seem acceptable for something that affects safety.

NHTSA ODI 11630789

Hello, I have a 2024 Tesla Model Y (Fremont Build) that was purchased in early September 2014. On or around November 30th a software update "fried" the computer according to Tesla. The call the computer AP4... Anyway, they have no ability to fix the issue because of lack of parts. They make an appt for you and then keep cancelling it. I've had two so far that they cancelled because of not having parts. There are thousands of users on Reddit complaining about the same thing. My specific complaint, is this is a safety issue for the Model Y in particular because the mirrors and rear window are inadequate for this size of a car. Visibility to the sides and rear of the car are poor when compared to other vehicles. The rear window and rear view mirror are very small. You cannot see much out of it especially when backing up. Parking in a parking lot is very problematic and dangerous because that's where people are often walking around. The side view mirrors are better than the rear view, but the driver side mirror keeps self adjusting while driving and I have to keep messing with it which makes it unreliable for use. Tesla has been awful in keeping up. Please help!

NHTSA ODI 11630809

I took delivery on a 2025 Tesla Y on Oct 17. All cameras and gps stopped working on Nov 30, including the backup camera. Based on posts online, this problem is widespread but Tesla has not sent any notification. Tesla Service says the computer has to be replaced and there is a lengthy delay in getting the replacements. My appointment has been moved twice, from Dec 5 to Dec 9 and now to Jan 9. For months, many people will be driving without a backup camera in a car not designed for visibility. It’s a real safety issue and at a minimum tesla should warn current owners of the problem and stop delivering the cars that will likely be impacted. Instead, i have been unable to get any acknowledgement from Tesla that this is a known or widespread issue. They are also not making loaner cars available while waiting for the part to fix the problem. I’ve been told “it’s not a safety issue.”

NHTSA ODI 11630669

Unknown. Cameras don’t work, cruise control doesn’t work, gps doesn’t work. Internet says it’s ap4 computer shorted after recent update.

NHTSA ODI 11630500

The rear (reverse) camera and side cameras (ie lane change) do not function. The navigation does not function. The console touchscreen does not adapt to environment light level for safe viewing.

NHTSA ODI 11630522